Please help Mum's Acer Aspire 8.1 won't boot to windows even with a windows disc BSOD

Question

Hi.  I am sooo very frustrated.  My mum has an ACER Aspire E1-522 series.  She's been having probs with it since last summer as it turned very s-l-o-w and would take forever to do its updates...however, the internet is messed up here sometimes and hard to 'jump onto' with Wifi as she's not 'hardwired' to the internet.  Anyway, I had cleaned out her system a few times, no probs...Then AFTER the last update from windows ( approx. a month ago) and the computer shut itself down. Whenever she turned it on, it would 'interrupt' her after sign on screen for Windows and then say it was fixing itself.  I told her I would try to fix it (as we CANNOT afford to take it to repair for $100+) So I bought a 16g usb to do a back up on (it has never been done) as the back up would not go onto discs (??) Now, that I invested $ in that, the darn thing will ONLY come on with logo, and IF I'm lucky, will come on with blue screen "windows encountered an error, wait for repair..." then it goes black (or sometimes blue) for days...WHAT can I do?? How do I fix this? I don't know how to get the battery out either, but I don't want to damage the computer in case it does have to go to the shop.  And how does one even 'get in' for the RAM in case that is the problem? PLEASE PLEASE help!! ( it's not even 2 yrs. old... but it is out of warranty...) Thank you for reading my rant! (OH-PS: We tried to boot to windows with a disc and NO luck..)

Answer 1

Hi,
Would you please first check if the system can startup into Safe mode?
Then, please try the startup repair in Advanced menu after you boot your computer via installation media.
How Run "Automatic Repair" to Fix Startup Issues in Windows 8 and 8.1
http://www.eightforums.com/tutorials/2843-automatic-repair-run-windows-8-a.html
Then, if the issue still persists, try to boot PC in WinRE, and enter command prompt to run following commands:
bootrec /fixmbr
bootrec /fixboot
bootrec /scanos
bootrec /rebuildbcd
Detailed steps, please refer to this link:
Windows 8 Boot Issues? Try Fixing the Master Boot Record (MBR) or Boot Configuration Data (BCD)
http://www.techspot.com/guides/630-windows-8-boot-fix/
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Kate Li
TechNet Community Support