Please Help! Problem with 'whistle' when using Audition and Premeire Pro 1.5 with Audigy

Question

I hope someone can help with this problem. The start of these messages is at the bottom. Any suggestions would be most welcome...Bill Allen
Hi David (00)... Thanks for your reply. I just wanted to let you know
that I am going to post all of this correspondence on as many Creative
forums that I can find in hopes of finding someone that help with this
problem.
I will advise you of the results
Thanks again...Bill Allen
----- Original Message -----
From: "Creative Americas Customer Support"
To: "Bill Allen"
Sent: Saturday, February , 2006 :39 AM
Subject: Re: Creative System Information (English : Adobe Premeire Pro .5
and Adobe Audition) (KMM987992I6636L0KM)
> Sir,
>
> The only time that I've see a random tone being generated as you
> decribe, it was necessary to update the system bios to correct.
>
> While we are able to playback and record with the card and it's included
> software, Adobe continues to not allow you to monitor what you're
> recording. As best we can tell, there's nothing wrong with the card and
> I would urge you to check with Adobe for any "monitor recording"
> switches that may be in their software.
>
> For faster service please reply with previous correspondence when
> replying to this email.
>
> Best Regards
> ,
>
> David (00)
> Team Specialist
>
> Technical Support
> Creative Labs Americas
>
>
>
> To provide feedback on your "Creative Experience" please click on the
> following link:
>
Link removed
>
> This link is provided so that you may provide feedback on your "Creative
> Experience". If you require further troubleshooting or have additional
> questions simply reply to the original mail and we will be glad to
> assist you.
>
> Original Message Follows:
> ------------------------
> Jeen... I appreciate, very much, your reply. But I don't appreciate
> trying
> to be 'ping ponged' back and forth between Creative and Adobe. While I
> realize that you can only deduce a solution from what I tell you, I
> believe
> that if you re-read my description of the problem you will realize that
> the
> problem is with the sound card and it's associated software. Otherwise
> why
> would the system work as expected when it it turned on the next morning?
>
> I would also like to know where the 'tone' comes from. When recording
> video segment (with audio) through the firewire connection of the
> Creative Audidgy 2ZS card, after a short while the audio is replaced with a
> constant tone (as I said, it is about 200 Hz). If I record the video thru the
> Firewire connection and the audio through the 'Line-In' connection,
> there is no problem with the recording the audio track 'tone free'. However,
> sometimes but not always, when the audio is played back the tone will
> appear. This has happened with both Adobe Premeire Pro .5 and Adobe
> Audition. It is not in the audio track of Adobe Premeire Pro .5 or
> Adobe Audition, so the problem must lie with the Creative Audigy 2ZS card or
> it's associated software. I'm sure your audio engineers have knowledge of
> this problem and I would appreciate an answer.
>
> Thanks...Bill Allen
>
> ----- Original Message -----
> From: "Creative Americas Customer Support"
>
> To: "Bill Allen"
> Sent: Friday, February 0, 2006 2:5 AM
> Subject: Re: Creative System Information (English : Adobe Premeire Pro
> .5
> and Adobe Audition) (KMM9780I6636L0KM)
>
>
>> Dear Bill,
>>
>> Thank you for replying back to Creative Technical Support.
>>
>> With regards to your issue, I understand that you are having
> difficulty
>> getting the audio to record from the applications Adobe Premiere Pro
> .5
>> and therefore not sound during the playback.
>>
>> As you have verified that the sound card is working properly with the
>> other applications on recording or playback, this could be due to the
>> improper setup for the audio in the Premiere Pro .5.
>>
>> You may like to refer to Adobe for assistance on the configuration of
>> the audio settings as we are not in a better position to advise you on
>> third party software.
>>
>> Should you have not sound or issues with our software, please feel
> free
>> to contact us so that we can assist you.
>>
>> For faster service please reply with previous correspondence when
>> replying to this email.
>>
>> Best Regards
>> ,
>>
>> Jeen
>> Technical Support
>> Creative Labs Americas
>>
>>
>>
>> To provide feedback on your "Creative Experience" please click on the
>> following link:
>>
Link removed
>>
>> This link is provided so that you may provide feedback on your
> "Creative
>> Experience". If you require further troubleshooting or have additional
>> questions simply reply to the original mail and we will be glad to
>> assist you.
>>
>> Original Message Follows:
>> ------------------------
>> Ronshone... Thanks for your reply.
>>
>> Here is the information you requested:
>>
>> Sound Blaster Audigy 2ZS
>> PID: 0 03 50 00 00 00 02
>> Driver Ver: 2.8.4
>> Firmware : 0.0.0
>> Model: SB.0350
>> Serial Number: MSB0350472004288E
>> Ink stamp: 50SPT470D
>>
>> The Audigy 2ZS is the only sound card installed
>> The Audigy 2ZS card is at least one slot away from the graphics card.
>> The Audigy 2ZS card is one slot away from another card.
>> The Audigy 2ZS card is properly seated in the PCI slot.
>> The PC's internal wires have been moved away from the Audigy 2ZS card
> .
>> The 'on-board' sound is disabled thru the BIOS.
>> The 'on-board' game port is disabled thru the BIOS.
>> The XP Pro operating system is up to date with all updates.
>> There were no background operation going at the time of the tests.
>> The anit-virus program was closed
>> The CPU is not overclocked.
>> And, I am the Administrator.
>>
>> The card came in a Creative retail Box along with the input unit that
>> mounts
>> in the dri've bay. I can't recall what that is called.
>>
>> I have relocated the sound card to a slot that is 4 slots away from
> the
>> graphics card and slot away from another card, in this case an
>> additional
>> IDE dri've controller.
>>
>> I have performed the test you outlined. I found that I had to record
>> using
>> the 'line in' source input. And I had to playback using the 'wave'
>> source.
>> As far as that test is concerned, everything worked. However when I
>> bring
>> up Adobe Premeire Pro .5 I do not hear the audio when capturing, and,
>> even
>> though the audio meters in Premeire Pro in indicate that there is
> audio
>> playing from the audio track on playback, I hear nothing from the
>> speakers.
>>
>> I then brought up the Creative Speaker Settings requester and did a
>> diagnostic test. All tests indicated "pass". But when I click on the
>> 'Speaker Settings' and perform the 'Speaker Test' I hear nothing. I
>> should
>> add that in both mixers, the Creative Surround Mixer and the Play
>> Control
>> mixer, all inputs and outputs are selected (not muted). Also when I
>> performed this same test yesterday the 'Speaker Test' worked fine.
>>
>> On rebooting, the 'Windows XP' sound is heard from the speakers.
>> Bringing
>> up Adobe Premeire Pro .5, the audio played as expected. The 'Speaker
>> Test'
>> in the Creative Surround Mixer also worked as expected.
>>
>> I then recorded the rest of my program using the Adobe Premeire Pro
> .5
>> 'Capture' requester and when I tried to playback from within Adobe
>> Premeire
>> Pro .5 all I got was a constant tone (about 200 Hz), even though the
>> audio
>> meters in Adobe Premeire Pro .5 indicated that the audio was good and
>> had
>> no constant tone.
>>
>> I rebooted the computer and brought up Adobe Premeire Pro .5 and my
>> program. Without making any changes to either mixers, Adobe Premeire
> Pro
>> .5
>> performed, and the sound played, as expected. In the 'Play Control'
>> mixer
>> only the 'wave' was acti've. All the rest were muted. It was the same
>> for
>> the 'Creative Surround Mixer'.
>>
>> I am at a loss as to what the problem is. Any help would be
>> appreciated.
>>
>> ...Bill Allen
>> ----- Original Message -----
>> From: "Creative Americas Customer Support"
>> @customercare.creative.com
>> To: "Bill Allen"
>> Sent: Monday, February 06, 2006 9:42 PM
>> Subject: Re: Creative System Information (English : Adobe Premeire Pro
>> .5
>> and Adobe Audition) (KMM933384I6636L0KM)
>>
>>
>> Dear Bill,
>>
>> Thank you for contacting Creative Technical Support.
>>
>> With regards to the issue you are having, I would really appreciate it
>> if you can provide me with the model number of the sound card. It
>> should
>> start with CT or SB followed by 4 numbers found on the sound card. I
>> also need the serial number which can be found on the sticker and the
>> ink stamp which is printed on the back of the card. This number will
>> not
>> be located on any of the stickers and it will not be labeled. It is a
>> number that has been stamped on the card itself, possibly near the
>> outer
>> edge of the card to determine the best advice for you.
>>
>> Did the sound card come pre-installed in the PC, comes in a plastic
>> cover or brown box or did it come in a Creative retail box package?
>>
>> Below is a link that may help with the location of the model number.
>>
>> Run a keyword search for SID2456 from the link below.
>>
Link removed
>>
>> I also need you to try the following recording test.
>>
>> SELECT THE RECORDING SOURCE IN SURROUND MIXER
>> . Go to Start Programs Creative SB Audigy Surround Mixer
>> 2. Click on the Recording Source (should be on the right side of the
>> mixer under the REC label)
>> 3. Change the recording source to Analog Mix
>> 4. Mute the other analog sources (Mic, CD Audio, Auxiliary, Tad, PC
>> speaker) that you don't want recorded with the audio stream.
>> 5. You may wish to select "record without monitoring" by click on the
>> (+) above the Analog Mix recording source. This keeps the source from
>> playing out to speakers while recording
>>
>> TEST RECORD THE AUDIO
>> . Go to Start Programs Accessories Multimedia Sound Recorder.
>> 2. Click the Record button (red dot)
>> 3. Talk into the microphone
>> 4. Let it record the source for a little bit
>> 5. Hit the Stop button (black square)
>> 6. Hit the play button (single arrow pointing right)
>> 7. You should now hear the audio that you recorded.
>>
>> If you are still having issues, I recommend you to ensure the
> following
>> for the audio installation and test:
>>
>> - The card is the only card installed other than the Graphics card.
>> - The card is at least one empty slot away from the Graphics card.
>> - Place the soundcard away from all the others.
>> - That the card is seated properly in the PCI slot.
>> - Move the PC's internal wires away from the soundcard.
>> - That the on-board sound on your motherboard is disabled through the
>> BIOS.
>> - That the on-board gameport is disabled through the BIOS.
>> - That your motherboard BIOS is up-to-date.
>> - That the operating system is up-to-date with the latest service
> packs
>> and patches.
>> - That there are no background applications open when you attempt the
>> solution.
>> - That the anti-virus program is disabled.
>> - That if you are over-clocking your system, return all options to
>> their
>> recommended settings.
>> - That you access the PC with administrator rights.
>>
>> Do reply back to me if you are still having problems with any error
>> messages prompted. Thanks.
>>
>> For faster service please reply with previous correspondence when
>> replying to this email.
>>
>> Best Regards
>> ,
>>
>> Ronshone
>> Technical Support
>> Creative Labs Americas
>>
>>
>>
>> To provide feedback on your "Creative Experience" please click on the
>> following link:
>>
Link removed
>>
>> This link is provided so that you may provide feedback on your
>> "Creative
>> Experience". If you require further troubleshooting or have additional
>> questions simply reply to the original mail and we will be glad to
>> assist you.
>>
>> Original Message Follows:
>> ------------------------
>> User Detail
>> ----------------------------------------
>> Name : Bill Allen
>> Email Address : [email protected]
>> Self Description : Intermediate PC User
>>
>> Creative Product Information
>> ----------------------------------------
>>
>> Problem Type : I need help with a third-party software application
>>
>> Problem lies with:
>> ----------------------------------------
>> Adobe Premeire Pro .5 and Adobe Audition
>>
>> Customer's System Specification
>> ----------------------------------------
>>
>>
>> Detailed Problem Description
>> ----------------------------------------
>> I can hear sound from my computers speakers. The diagnostic tests
>> performed by the Creative software are all "OK", but I cannot record
>> audio with either of the two programs mentioned above. I have checked
>> everything I can think of and all of the settings appear to be "OK".
> I
>> have also updated the driver for the sound card. What can I do?
>>
>> Attachment :
>> [ Attachment Type: application/octet-stream Name: CTSi.cab]

Answer 1

TeamRacing6 wrote:
 b noir,
I can get itunes to start if I disable Bonjour or if I "repair" it first. Sometimes I can repair Bonjour though add/remove programs, sometimes it will only "repair" using WinRar. Sometimes I have to "repair" Bonjour 2 or 3 times to get iTunes to start.
I have tried uninstalling and reinstalling at least a dozen times. I have tried redownloading iTunes at least 5 times and from different links. This leads me to believe that the dnssd.dll file is not itself corrupt, but this newest version is causing a conflict with XP somewhere somehow.
Team, iTunes 10.2.2.12 has just been released. I installed it and checked, and BonJour's been updated to version 2.0.5.0, and there's a new 2.0.5.0 version of dnssd.dll on my system. So I reckon it's worth a try updating to that to see if it's of any help with your trouble.