"Please Select a Driver or Printer Model"

I have 2 identical HP OfficeJet 4215 all-in-one machines in my house. One is connected directly to my mac via USB. I am trying to connect the other to an Express in another part of the house. The Express is set up correctly to connect to my wireless network, and the connected printer is recognized as the correct model. However, when I try to add that printer as a Bonjour printer, the drop down box says "Please Select a Driver or Printer Model", even though the other (identical) printer directly connected via USB is already set up just fine. I have no idea what to do next, as the drivers are supposedly included in 10.5.2, and the local printer already is working.
This seems like it should be brain-dead simple, so what am I missing?
Message was edited by: cscade

Problem solved as in this thread:
http://discussions.apple.com/thread.jspa?threadID=1210991&start=0&tstart=0

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If you see your neighbor's devices in Shared > that means that you did not give your own network and router a unique name. You are entering a generic network name instead of your own unique one and your devices will see any network of that name in the wifi.
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Message was edited by: Rhyd
Message was edited by: Rhyd

DEAR FRIEND..PLEASE GIVE ME COMPAQ PRESARIO V3500 MODEL V3751AU AMD PROCESSOR AUDIO AND SOUND DRIV

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Hi,
This is all supported derivers from HP:
http://h20000.www2.hp.com/bizsupport/TechSupport/DriverDownload.jsp?prodNameId=3413040&lang=en&cc=us...
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HT3986 To install windows 7, I am stuck on a screen that asks for me to select the driver to be installed. I do not know what I need to do from here. Please help!

I have been stuck at this point for well over an hour and stillhave not solved this problem. The windows 7 installer isasking me to selet a driver to be installed. I have tried a blank USB, a USB with bootcamp on it, and also a blank disc. No results.

quentipollard wrote:
I believe so. This is the process I have already taken;
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Please Help me with my printer!

I got an Epson NX420 free with my iMac at the Apple Store. The problem that I am having is that Mac OSX rarely will list or see my printer in system prefrerences. I have the printer wirelessly connected to the the same router that my iMac is on. The router is the Verizon Fios router/modem that they give you when you get fios internet. Even if System Preferences finds the router, it will either say that the software is not available, or if it gets passed that, it says that the printer is not connected when I try to print. However, if I set up a Wifi tethering network on my phone, and connect both the printer and the imac to it, it works perfectly fine. I went into the router, and the router is identifying the printer as being connected and having the internal IP Address 192.168.1.6. Other macs in my house can see the printer and print to it, but this one cannot. Even the windows machines are not having a problem. Please help me, I need to print out things for work!
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For the Mac to see the printer on the wireless network it relies on a protocol called Bonjour. With this protocol the printer advertises itself on the network and a working Mac will show this in the Add Printer browser and via Safari by sellecting Bonjour in the Bookmarks view. If the printer is not seen in Safari then open Activity Monitor and check that you have the process mdnsResponder. If that process is present but the printer is still not visible in Safari then try restarting Lion.
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Hi,
How do you connect the printer to the XP machine ? If USB, you need to make that machine as a Print server. Please try this:
http://techtips.salon.com/make-windows-computer-print-server-11914.html
Regards.
BH
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Add HTTP Printer Model????

Hi! I'm trying to figure out how am I supposed to add a new printer model when it's not already in the list? Right now I created a new printer policy to install an http printer. The printer I'm trying to install is a Xerox WorkCentre 5755 so it's NOT already in the list of available model that we can choose. I then upload my own driver, select for which OS and if it's x86 or x64. But each time I get stuck with the "Model name". How can I update my server?????? Is there any procedure or faqs about this? This feature is useless if we can't update it!
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Hi Spond! I must have missed my coffee this morning. But, even after reading the doc it's still not possible. Because I need to install a printer that uses an IP address to send the job (I need to create a TCP port in Windows ex.: IP.111.222.333.444). So it's not a local printer, it's not a SMB or HTTP printer and it's not an iPrint printer. The only option left to me was to create a bundle to send the driver to each pc and install the printer by using rundll32, regsvr32, etc. commands. Not very easy but it get the job done.
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C6280: Can't select automatic two-sided printing

Hi:
I am using an HP laptop running Windows Vista 32-bit Home Premium.
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Today, I reinstalled it using the CD-ROM that came with the printer.
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Off, Manual, Left-edge booklet, Right-edge booklet.
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Any ideas ?
Thanks
DaleBr
This question was solved.
View Solution.

The duplexer needs to be enabled in the driver as discussed in the Vista/Win 7 Duplex Printing Troubleshooting Guide here.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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When I try to enter my Printer model to search for drivers on HP support site the input panel disappears . It was OK in previous Firefox versions but not in 18.

I tried to search for driver for one printer at HP web site. When you go on support page you are presented with 3 options. If you click on the first to search for drivers a panel is displayed that has input box to enter your printer model. When I click on that input box the panel disappears.

'''Try the Firefox SafeMode''' to see how it works there. <br />
''A troubleshooting mode, which disables most Add-ons.'' <br />
[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode#w_safe-mode-window_2 Troubleshoot Firefox issues using Firefox SafeMode]
When in Safe Mode... <br />
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http://support.mozilla.com/en-US/kb/troubleshooting+extensions+and+themes
''When you figure out what is causing that, please let us know. It might help other user's who have that problem.''

Can't select page range to print

When I use the printer system dialog box, print all pages is the only option. Print selection, pages, or current page are all greyed out. Have latest software download installed (printer driver)

Hello @LimpingSkunk!
Thanks for posting on the HP Forums!
I would be happy to provide some help regarding the HP Photosmart C5550 and selecting pages during the print job. You had mentioned you only get the option to print all pages. Does this happen when printing any multiple page document or does it happen from specific programs?
I understand you have the most up to date drivers but the first thing I recommend is to uninstall the HP software. After the uninstall is complete it would be a good idea to perform a disk cleanup in the computer. A disk cleanup will improve computer performance and clear temporary files that may cause issues during the install of software. Once the disk cleanup is complete you should restart the computer and re-install the HP software.
To uninstall HP software click here: Uninstalling HP Software
To perform a disk cleanup click here: Performing a Disk Cleanup
To download the HP software click here: HP Photosmart C5500 Full Feature Software and Driver
Please post back and let me know if that worked for you!
Cbert
I work on behalf of HP.
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Can't find Canon printer model

Hi,
I am tring to print from my MBP over my home network to my Canon PIXMA MP830 multifunction printer which is attached to a PC via USB.
I have set up the network, and I can see the printer on MSHOME, and the drivers are installed on both machines, but when I choose the printer in the Printer Setup Utility, and then go to select the printer model, it's not there. I can print using a different model (eg BJC-7100 GIMP), but it's clearly not the right model / driver, as the print is faded. I've tried the other models available, but they either don't print at all, or print the page at half the size.
If I connect the printer directly to the MBP, it recognises it immediately, and prints with no problems, similarly if I print directly from the PC - no probs.
It appears I need to get a specific PIXMA MP830 driver into the printer model list. Any ideas how this can be done?
Thanks

It's probable that the printer driver for OS X is not a universal binary driver. In order to use it you will need to do the following:
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Photosmart 5510 printer model #B111A when using touchscreen apps i cannot connect to the server

Photosmart 5510 all-in-one printer, model #B111A, windows XP----i can print from the computer, but when i try to use the apps on the touchscreen i get a message error "cannot connect to the computer"

The steps below typically resolve the issue you’re experiencing:
1. Unplug the power cord from the back of the printer.
2. Unplug the power cord from the back of your router (and modem, if separate from the router).
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Those steps usually resolve the issue, but if it still occurs you can try setting static network info for the printer (which sometimes helps to stabilize the printer's ability to get outside of your network, to the internet):
1. Press the wireless icon at the top of the printer's screen and note the IP address.
2. Enter the IP address into the address bar of a web browser on a computer and press enter or click the browser's go button.
3. The printer status page should be opened. Click on Network at the top.
4. Click on Networking on the left.
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If you receive a Internal System Error, refresh the page until it loads the proxy settings.
6. Verify that all fields are blank. If they are not, clear them and make sure the Proxy Server requires authentication is unchecked and click apply. You should get a success message.
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Note: If you only see IP Address Configuration and DNS Address Configuration with a yellow note, refresh the page until it loads completely.
8. Leave the IP Address Configuration as Automatic IP.
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10. Enter 8.8.8.8 for the Manual Preferred DNS Server and 8.8.4.4 for the Manual Alternate DNS Server.
11. Click Apply and you should get a success message.
12. Power off the printer for 30 seconds and then turn it back on to force the new settings to take effect.
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Although I work for HP, my posts and replies are my own opinion and not those of HP.

How do I find my printer model?

How do I find my printer model to download the driver? My printer serial number is LPSB#####

Hi klbarstow,
You will need to download the drivers and software for the PIXMA MG3220 for use with your printer; they can be downloaded here:
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Hope this helps!
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Help me! URGENT cannot find my printer model on hp website - how do i know which cartridge to order.

Help me! URGENT cannot find my printer model on hp website - how do i know which cartridge to order.

Depend on which country you are in btw, for the US this should be 61 black and 61 tricolor. For most of europe this will be 301 black and 301 tri color. So to be sure tell me from which country you are.
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HP PhotoSmart Premium inkjet printer - model c309a will not always scan or copy

My HP PhotoSmart Premium injet printer (model C309a) will sometimes not scan a document. When I press the "Scan" or "Copy" button, the display shows "Scanning" but nothing happens.... Otherwise, the printer seems to work fine.
This "will not scan" problem happens sporadically. It seems to be somehow associated with having the Bluetooth function turned off. Go figure! (I only use wired ethernet to connect the printer to my home network.)
In any case, powering off the printer and powering it on again seems to solve the problem. When I encounter the "will not scan" problem, the power button will not usually work - I need to pull-out the power cord in order to reset the printer.
I also note that when I have the Bluetooth function turned off, it turns itself on again after a power-off / power-on cycle.
I think the firmware in the printer may have corrupted. Or more probably it could be that the latest HP firmware update for this printer has a bug. However, I cannot re-install the latest version of the firmware for this printer because of another "bug" in the firmware update utility. This firmware update utility bug is documented in another thread.

Hi @Tony007
I understand why you may feel it is not a power issue, but from my experience I have seen the power source impact printer functions, particularly scanning. Even though it has worked previously, it still could be the surge protector. For argument sake (and I am by no means arguing with you ) I think we should connect it directly to a wall outlet for say a week and just see if the issue occurs. It is tough to troubleshoot an intermittent issue sometimes, but I am more than happy to tackle this with you.
If you are still reluctant to move the printer to a wall outlet, we can try a few other things, but if in the end it keeps occuring I vote we at least take the power source into consideration. In the meantime, let's try the steps in the following 2 documents;
Buttons on the All-in-One Control Panel Do Not Function
'An error occurred while communicating with scanning device' or a 'There is no computer connection' ...
I am happy to do all I can to help, please let me know the outcome of your efforts. Thanks for your patience.
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Sunshyn2005 - I work on behalf of HP

"Please Select a Driver or Printer Model"

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