PO output unable to be generated by email

Dear Gurus
We use the condition type: NEU & condition record maintained appropriately. The Vendor also has an email address maintained in the vendor master.
We are able to generate email o/p for another condition type ( ZXXX). We were also able to generate the o/p for condition type 'NEU', Medium 'Print'. However we are unable to generate the email o/p for condition type ' NEU', Medium 'Special Function (email)'.
What could be the possible reason? The message tab in the PO shows 'Green Traffic Signal' corresponding to the processed message for 'NEU- Special Function', however displays no log. Again in transaction SOST, we don't find any entry of the PO.
The PO o/p were configured to reach the requestors inbox as a PDF file.
Basis have checked transaction SCOT & had confirmed all required settings were correctly maintained from their side.
Would request your suggestions.
Thanks
Ravi

Hi,
please refer below link...
activate Email function for PO output type NEU
and you have to define communication strategy also..
http://help.sap.com/SAPHELP_470/helpdata/EN/48/d587d3df2711d1890f0000e8216438/content.htm
Hope it may help you
Kuber

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