Portal Service Fails to Start

Hi all,
I've developed a custom portal service based on
the com.sap.netweaver.kmc.globalservice.zip example
available on NWDS Help. When I deploy it, the service
works ok but whenever I restart the J2EE instance it
doesn't start. I've already tried to undeploy the
application, shutdown, start, deploy and start sequence
that I found on another discussion from who seemed to
have the same problem but it didn't work.
Thanks in advanced,
Here's my portalapp.xml:
<?xml version="1.0" encoding="utf-8"?>
<application name="com.redcolombia.portal.km" alias="com.redcolombia.portal.km">
<application-config>
<property name="startup" value="true"/>
<property name="PrivateSharingReference" value="com.sap.portal.runtime.config, com.sap.portal.runtime.config.component, usermanagement, com.sap.netweaver.bc.crt, com.sap.netweaver.bc.util, com.sap.netweaver.bc.sf, com.sap.netweaver.bc.rf, com.sap.netweaver.bc.sf.service, com.sap.netweaver.bc.rf.service, com.sap.portal.ivs.connectorservice"/>
</application-config>
<components/>
<services>
<service name="DocumentosRecientesKM">
<service-config>
<property name="className" value="com.redcolombia.portal.km.DocumentosRecientesKM"/>
<property name="startup" value="true"/>
</service-config>
<service-profile>
<property name="Repository" value="documents"/>
</service-profile>
</service>
</services>
</application>
Here's the log extract from the J2EE trace file:
#1.5#0008540656D80060000001EF00000B1000040BAEAF4AE49A#1138744800314#com.sapportals.wcm.util.logging.CatchBlockHandler#sap.com/irj#com.sapportals.wcm.util.logging.CatchBlockHandler.CatchBlockHandler#Guest#192####cfdc3ce092a411dab3400008540656d8#SAPEngine_Application_Thread[impl:3]_33##0#0#Error##Plain###[INTERNAL] com.sapportals.wcm.util.profiler.IProfiler: java.lang.ClassNotFoundException: com.sapportals.wcm.util.profiler.IProfiler
at com.sapportals.wcm.crt.CrtClassLoaderRegistry.findClass(CrtClassLoaderRegistry.java:176)
at java.lang.ClassLoader.loadClass(ClassLoader.java:289)
at java.lang.ClassLoader.loadClass(ClassLoader.java:235)
at java.lang.ClassLoader.loadClassInternal(ClassLoader.java:302)
at java.lang.Class.forName0(Native Method)
at java.lang.Class.forName(Class.java:219)
at com.sapportals.wcm.crt.CrtClassLoaderRegistry.forName(CrtClassLoaderRegistry.java:349)
at com.sapportals.wcm.util.logging.CatchBlockHandler.<clinit>(CatchBlockHandler.java:61)
at com.sapportals.wcm.repository.ResourceFactory.getInstance(ResourceFactory.java:57)
at com.redcolombia.portal.km.DocumentosRecientesKM.register(DocumentosRecientesKM.java:202)
at com.redcolombia.portal.km.DocumentosRecientesKM.init(DocumentosRecientesKM.java:72)
at com.sapportals.portal.prt.core.broker.PortalServiceItem.__initServiceInstance(PortalServiceItem.java:801)
at com.sapportals.portal.prt.core.broker.PortalServiceItem.createServiceInstance(PortalServiceItem.java:614)
at com.sapportals.portal.prt.core.broker.PortalServiceItem.startServices(PortalServiceItem.java:1042)
at com.sapportals.portal.prt.core.broker.PortalAppBroker.startLoadOnStartupServices(PortalAppBroker.java:1563)
at com.sapportals.portal.prt.core.broker.PortalAppBroker.start(PortalAppBroker.java:1518)
at com.sapportals.portal.prt.core.broker.PortalAppBroker.startNonCoreApplications(PortalAppBroker.java:1469)
at com.sapportals.portal.prt.runtime.Portal.init(Portal.java:406)
at com.sapportals.portal.prt.core.PortalCoreInitializer.coreInit(PortalCoreInitializer.java:54)
at com.sapportals.portal.prt.dispatcher.PortalInitializer.<init>(PortalInitializer.java:129)
at com.sapportals.portal.prt.dispatcher.Dispatcher$doSetupPortalInitializer.run(Dispatcher.java:161)
at java.security.AccessController.doPrivileged(Native Method)
at com.sapportals.portal.prt.dispatcher.Dispatcher.initDispatcher(Dispatcher.java:359)
at com.sapportals.portal.prt.dispatcher.Dispatcher.access$000(Dispatcher.java:42)
at com.sapportals.portal.prt.dispatcher.Dispatcher$InitRunner.run(Dispatcher.java:114)
at com.sapportals.portal.prt.dispatcher.Dispatcher.init(Dispatcher.java:392)
at com.sap.engine.services.servlets_jsp.server.runtime.context.WebComponents.addServlet(WebComponents.java:138)
at com.sap.engine.services.servlets_jsp.server.container.ApplicationThreadInitializer.loadServlets(ApplicationThreadInitializer.java:376)
at com.sap.engine.services.servlets_jsp.server.container.ApplicationThreadInitializer.run(ApplicationThreadInitializer.java:110)
at com.sap.engine.core.thread.impl3.ActionObject.run(ActionObject.java:37)
at java.security.AccessController.doPrivileged(Native Method)
at com.sap.engine.core.thread.impl3.SingleThread.execute(SingleThread.java:100)
at com.sap.engine.core.thread.impl3.SingleThread.run(SingleThread.java:170)
#1.5#0008540656D80060000001F000000B1000040BAEAF4B3DE2#1138744800330#com.sapportals.wcm.WcmException#sap.com/irj#com.sapportals.wcm.WcmException.WcmException(118)#Guest#192####cfdc3ce092a411dab3400008540656d8#SAPEngine_Application_Thread[impl:3]_33##0#0#Error##Plain###com.sapportals.wcm.repository.runtime.CmAdapter java.lang.ClassNotFoundException: com.sapportals.wcm.repository.runtime.CmAdapter
at com.sapportals.wcm.crt.CrtClassLoaderRegistry.findClass(CrtClassLoaderRegistry.java:176)
at java.lang.ClassLoader.loadClass(ClassLoader.java:289)
at java.lang.ClassLoader.loadClass(ClassLoader.java:235)
at java.lang.ClassLoader.loadClassInternal(ClassLoader.java:302)
at java.lang.Class.forName0(Native Method)
at java.lang.Class.forName(Class.java:219)
at com.sapportals.wcm.crt.CrtClassLoaderRegistry.forName(CrtClassLoaderRegistry.java:349)
at com.sapportals.wcm.repository.ResourceFactory.getInstance(ResourceFactory.java:48)
at com.redcolombia.portal.km.DocumentosRecientesKM.register(DocumentosRecientesKM.java:202)
at com.redcolombia.portal.km.DocumentosRecientesKM.init(DocumentosRecientesKM.java:72)
at com.sapportals.portal.prt.core.broker.PortalServiceItem.__initServiceInstance(PortalServiceItem.java:801)
at com.sapportals.portal.prt.core.broker.PortalServiceItem.createServiceInstance(PortalServiceItem.java:614)
at com.sapportals.portal.prt.core.broker.PortalServiceItem.startServices(PortalServiceItem.java:1042)
at com.sapportals.portal.prt.core.broker.PortalAppBroker.startLoadOnStartupServices(PortalAppBroker.java:1563)
at com.sapportals.portal.prt.core.broker.PortalAppBroker.start(PortalAppBroker.java:1518)
at com.sapportals.portal.prt.core.broker.PortalAppBroker.startNonCoreApplications(PortalAppBroker.java:1469)
at com.sapportals.portal.prt.runtime.Portal.init(Portal.java:406)
at com.sapportals.portal.prt.core.PortalCoreInitializer.coreInit(PortalCoreInitializer.java:54)
at com.sapportals.portal.prt.dispatcher.PortalInitializer.<init>(PortalInitializer.java:129)
at com.sapportals.portal.prt.dispatcher.Dispatcher$doSetupPortalInitializer.run(Dispatcher.java:161)
at java.security.AccessController.doPrivileged(Native Method)
at com.sapportals.portal.prt.dispatcher.Dispatcher.initDispatcher(Dispatcher.java:359)
at com.sapportals.portal.prt.dispatcher.Dispatcher.access$000(Dispatcher.java:42)
at com.sapportals.portal.prt.dispatcher.Dispatcher$InitRunner.run(Dispatcher.java:114)
at com.sapportals.portal.prt.dispatcher.Dispatcher.init(Dispatcher.java:392)
at com.sap.engine.services.servlets_jsp.server.runtime.context.WebComponents.addServlet(WebComponents.java:138)
at com.sap.engine.services.servlets_jsp.server.container.ApplicationThreadInitializer.loadServlets(ApplicationThreadInitializer.java:376)
at com.sap.engine.services.servlets_jsp.server.container.ApplicationThreadInitializer.run(ApplicationThreadInitializer.java:110)
at com.sap.engine.core.thread.impl3.ActionObject.run(ActionObject.java:37)
at java.security.AccessController.doPrivileged(Native Method)
at com.sap.engine.core.thread.impl3.SingleThread.execute(SingleThread.java:100)
at com.sap.engine.core.thread.impl3.SingleThread.run(SingleThread.java:170)
#1.5#0008540656D80060000001F200000B1000040BAEAF4B988D#1138744800361#com.sap.portal.prt.runtime.broker#sap.com/irj#com.sap.portal.prt.runtime.broker#Guest#192####cfdc3ce092a411dab3400008540656d8#SAPEngine_Application_Thread[impl:3]_33##0#0#Error#1#/System/Server#Java###[PortalServiceItem.startServices] service initialisation failed:RecientesKMService|DocumentosRecientesKM
[EXCEPTION]
#1#com.sapportals.portal.prt.core.broker.PortalServiceInstantiationException: Could not instantiate implementation class com.redcolombia.portal.km.DocumentosRecientesKM of Portal Service RecientesKMService|DocumentosRecientesKM because: could not load the service
at com.sapportals.portal.prt.core.broker.PortalServiceItem.__initServiceInstance(PortalServiceItem.java:820)
at com.sapportals.portal.prt.core.broker.PortalServiceItem.createServiceInstance(PortalServiceItem.java:614)
at com.sapportals.portal.prt.core.broker.PortalServiceItem.startServices(PortalServiceItem.java:1042)
at com.sapportals.portal.prt.core.broker.PortalAppBroker.startLoadOnStartupServices(PortalAppBroker.java:1563)
at com.sapportals.portal.prt.core.broker.PortalAppBroker.start(PortalAppBroker.java:1518)
at com.sapportals.portal.prt.core.broker.PortalAppBroker.startNonCoreApplications(PortalAppBroker.java:1469)
at com.sapportals.portal.prt.runtime.Portal.init(Portal.java:406)
at com.sapportals.portal.prt.core.PortalCoreInitializer.coreInit(PortalCoreInitializer.java:54)
at com.sapportals.portal.prt.dispatcher.PortalInitializer.<init>(PortalInitializer.java:129)
at com.sapportals.portal.prt.dispatcher.Dispatcher$doSetupPortalInitializer.run(Dispatcher.java:161)
at java.security.AccessController.doPrivileged(Native Method)
at com.sapportals.portal.prt.dispatcher.Dispatcher.initDispatcher(Dispatcher.java:359)
at com.sapportals.portal.prt.dispatcher.Dispatcher.access$000(Dispatcher.java:42)
at com.sapportals.portal.prt.dispatcher.Dispatcher$InitRunner.run(Dispatcher.java:114)
at com.sapportals.portal.prt.dispatcher.Dispatcher.init(Dispatcher.java:392)
at com.sap.engine.services.servlets_jsp.server.runtime.context.WebComponents.addServlet(WebComponents.java:138)
at com.sap.engine.services.servlets_jsp.server.container.ApplicationThreadInitializer.loadServlets(ApplicationThreadInitializer.java:376)
at com.sap.engine.services.servlets_jsp.server.container.ApplicationThreadInitializer.run(ApplicationThreadInitializer.java:110)
at com.sap.engine.core.thread.impl3.ActionObject.run(ActionObject.java:37)
at java.security.AccessController.doPrivileged(Native Method)
at com.sap.engine.core.thread.impl3.SingleThread.execute(SingleThread.java:100)
at com.sap.engine.core.thread.impl3.SingleThread.run(SingleThread.java:170)
Caused by: java.lang.NullPointerException
at com.redcolombia.portal.km.DocumentosRecientesKM.register(DocumentosRecientesKM.java:216)
at com.redcolombia.portal.km.DocumentosRecientesKM.init(DocumentosRecientesKM.java:72)
at com.sapportals.portal.prt.core.broker.PortalServiceItem.__initServiceInstance(PortalServiceItem.java:801)
... 21 more

Hi Detlev,
Thanks for pointing that out. I've solved that
NullPointerException and the service comes up, however, my service fails to register as a ResourceEventReceiver so it is up but it doesn't do its job.
In my service I try to register as an
ResourceEventReceiver by implementing the
IResourceEventReceiver inteface. This is what is failing
in my service. Is there some service properties that are
needed for this that I don't know of?
This is my code:
public final void register(String repositoryName) {
     if( repositoryName == null ){
          log.fatalT("Repository Property is NULL...not doing anything...");
           return;
     IManagerFactory managerFactory;
     IRepositoryManager repository=null;
     try {
       managerFactory = ResourceFactory.getInstance().getManagerFactory();
       repository = managerFactory.getRepositoryManager(repositoryName);
       IResourceEventBroker broker = repository.getEventBroker();
       if( broker == null ) return;
       boolean async = false; // register as synchronous event receiver
       broker.register(this, resourceReadEvent, IEventBroker.PRIO_MIN, async);
       log.fatalT("Registered to " + repository.getPrefix()" Prefix="repository.getPrefix());
     catch( WcmException e ) {
       //log.fatalT("exception while registering to " + repository==null?null:repository.getPrefix() + ": " + e.getMessage());
       log.fatalT("Exception while registering to repository error: "+e.getMessage());
       e.printStackTrace();
This is the trace:
#1.5#0008540656D80060000001EF0000066000040BB044DABFBF#1138751604169#com.sapportals.wcm.util.logging.CatchBlockHandler#sap.com/irj#com.sapportals.wcm.util.logging.CatchBlockHandler.CatchBlockHandler#Guest#192####a7c9589092b411da9b870008540656d8#SAPEngine_Application_Thread[impl:3]_25##0#0#Error##Plain###[INTERNAL] com.sapportals.wcm.util.profiler.IProfiler: java.lang.ClassNotFoundException: com.sapportals.wcm.util.profiler.IProfiler
     at com.sapportals.wcm.crt.CrtClassLoaderRegistry.findClass(CrtClassLoaderRegistry.java:176)
     at java.lang.ClassLoader.loadClass(ClassLoader.java:289)
     at java.lang.ClassLoader.loadClass(ClassLoader.java:235)
     at java.lang.ClassLoader.loadClassInternal(ClassLoader.java:302)
     at java.lang.Class.forName0(Native Method)
     at java.lang.Class.forName(Class.java:219)
     at com.sapportals.wcm.crt.CrtClassLoaderRegistry.forName(CrtClassLoaderRegistry.java:349)
     at com.sapportals.wcm.util.logging.CatchBlockHandler.(PortalInitializer.java:129)#
#1.5#0008540656D80060000002060000066000040BB044DB277F#1138751604200#System.err#sap.com/irj#System.err#Guest#192####a7c9589092b411da9b870008540656d8#SAPEngine_Application_Thread[impl:3]_25##0#0#Error##Plain###     at com.sapportals.portal.prt.dispatcher.Dispatcher$doSetupPortalInitializer.run(Dispatcher.java:161)#
#1.5#0008540656D80060000002070000066000040BB044DB27D8#1138751604200#System.err#sap.com/irj#System.err#Guest#192####a7c9589092b411da9b870008540656d8#SAPEngine_Application_Thread[impl:3]_25##0#0#Error##Plain###     at java.security.AccessController.doPrivileged(Native Method)#
#1.5#0008540656D80060000002080000066000040BB044DB2833#1138751604200#System.err#sap.com/irj#System.err#Guest#192####a7c9589092b411da9b870008540656d8#SAPEngine_Application_Thread[impl:3]_25##0#0#Error##Plain###     at com.sapportals.portal.prt.dispatcher.Dispatcher.initDispatcher(Dispatcher.java:359)#
#1.5#0008540656D80060000002090000066000040BB044DB288E#1138751604200#System.err#sap.com/irj#System.err#Guest#192####a7c9589092b411da9b870008540656d8#SAPEngine_Application_Thread[impl:3]_25##0#0#Error##Plain###     at com.sapportals.portal.prt.dispatcher.Dispatcher.access$000(Dispatcher.java:42)#
#1.5#0008540656D800600000020A0000066000040BB044DB28E7#1138751604200#System.err#sap.com/irj#System.err#Guest#192####a7c9589092b411da9b870008540656d8#SAPEngine_Application_Thread[impl:3]_25##0#0#Error##Plain###     at com.sapportals.portal.prt.dispatcher.Dispatcher$InitRunner.run(Dispatcher.java:114)#
#1.5#0008540656D800600000020B0000066000040BB044DB2943#1138751604200#System.err#sap.com/irj#System.err#Guest#192####a7c9589092b411da9b870008540656d8#SAPEngine_Application_Thread[impl:3]_25##0#0#Error##Plain###     at com.sapportals.portal.prt.dispatcher.Dispatcher.init(Dispatcher.java:392)#
#1.5#0008540656D800600000020C0000066000040BB044DB29A1#1138751604200#System.err#sap.com/irj#System.err#Guest#192####a7c9589092b411da9b870008540656d8#SAPEngine_Application_Thread[impl:3]_25##0#0#Error##Plain###     at com.sap.engine.services.servlets_jsp.server.runtime.context.WebComponents.addServlet(WebComponents.java:138)#
#1.5#0008540656D800600000020D0000066000040BB044DB2A0A#1138751604200#System.err#sap.com/irj#System.err#Guest#192####a7c9589092b411da9b870008540656d8#SAPEngine_Application_Thread[impl:3]_25##0#0#Error##Plain###     at com.sap.engine.services.servlets_jsp.server.container.ApplicationThreadInitializer.loadServlets(ApplicationThreadInitializer.java:376)#
#1.5#0008540656D800600000020E0000066000040BB044DB2A6A#1138751604200#System.err#sap.com/irj#System.err#Guest#192####a7c9589092b411da9b870008540656d8#SAPEngine_Application_Thread[impl:3]_25##0#0#Error##Plain###     at com.sap.engine.services.servlets_jsp.server.container.ApplicationThreadInitializer.run(ApplicationThreadInitializer.java:110)#
#1.5#0008540656D800600000020F0000066000040BB044DB2AC7#1138751604200#System.err#sap.com/irj#System.err#Guest#192####a7c9589092b411da9b870008540656d8#SAPEngine_Application_Thread[impl:3]_25##0#0#Error##Plain###     at com.sap.engine.core.thread.impl3.ActionObject.run(ActionObject.java:37)#
#1.5#0008540656D80060000002100000066000040BB044DB2B20#1138751604200#System.err#sap.com/irj#System.err#Guest#192####a7c9589092b411da9b870008540656d8#SAPEngine_Application_Thread[impl:3]_25##0#0#Error##Plain###     at java.security.AccessController.doPrivileged(Native Method)#
#1.5#0008540656D80060000002110000066000040BB044DB2B7C#1138751604200#System.err#sap.com/irj#System.err#Guest#192####a7c9589092b411da9b870008540656d8#SAPEngine_Application_Thread[impl:3]_25##0#0#Error##Plain###     at com.sap.engine.core.thread.impl3.SingleThread.execute(SingleThread.java:100)#
#1.5#0008540656D80060000002120000066000040BB044DB2BD7#1138751604200#System.err#sap.com/irj#System.err#Guest#192####a7c9589092b411da9b870008540656d8#SAPEngine_Application_Thread[impl:3]_25##0#0#Error##Plain###     at com.sap.engine.core.thread.impl3.SingleThread.run(SingleThread.java:170)#
#1.5#0008540656D80060000002130000066000040BB044DB7D5B#1138751604231#com.redcolombia.portal.km.DocumentosRecientesKM#sap.com/irj#com.redcolombia.portal.km.DocumentosRecientesKM#Guest#192####a7c9589092b411da9b870008540656d8#SAPEngine_Application_Thread[impl:3]_25##0#0#Fatal##Plain###Initializing instance of service com.redcolombia.portal.km.DocumentosRecientesKM number 1#
Message was edited by: Andrés Acero

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    Expand "Services & Applications".
    Open "Services". (Perhaps maximise the screen to better see what's going on.)
    Right-click the Bonjour Service and select "Properties".
    In the General tab, set the Startup type to "Disabled":
    ... and click OK.
    Restart the PC and try another iTunes install. Does it go through properly this time?

  • When I download itunes, it says that Ipod Service failed to start. I checked the services under task manager and when I try to start it, it says access denied. How to I get access and for the ipod service to start and run?

    Please help. My ipod classic could not be recognised by itunes when I connect my ipod to PC. Previously it has been recognised before I updated. This was a while ago now and so I removed all apple files and re installed the latest itunes but am having the same problem.
    When I download itunes, it says that Ipod Service failed to start. I checked the services under task manager and when I try to start it, it says access denied. How to I get access and for the ipod service to start and run?

    Some anti-virus programs (e.g., McAfee) have this rule that can be invoked under the "maximum protection" settings: PREVENT PROGRAMS REGISTERING AS A SERVICE. If that rule is set to BLOCK, then any attempt to install or upgrade iTunes will fail with an "iPod service failed to start" message.
    If you are getting this problem with iTunes, check to see if your anti-virus has this setting and unset it, at least for as long as the iTunes install requires. Exactly how to find the rule and turn it on and off will vary, depending upon your anti-malware software. However, if your anti-virus or anti-malware software produces a log of its activities, examining the log may help you find the problem.
    For example, here's the log entry for McAfee:
    9/23/2009 3:18:45 PM Blocked by Access Protection rule NT AUTHORITY\SYSTEM C:\WINDOWS\system32\services.exe \REGISTRY\MACHINE\SYSTEM\ControlSet001\Services\iPod Service Common Maximum Protection:Prevent programs registering as a service Action blocked : Create
    Note that the log says "Common Maximum Protection: Prevent programs registering as a service". The "Common Maximum Protection" is the location of the rule, "Prevent programs registering as a service" is the rule. I used that information to track down the location in the McAfee VirusScan Console where I could turn the rule off.
    After I made the change, iTunes installed without complaint.

  • Help!!! iTunes install error "Apple Mobile Device Service Failed To Start". Error 7 (Windows Error 193)

    Help! Following a standard upgrade I got the error message "iTunes was not installed correctly. Please reinstall iTunes. Error 7 (Windows Error 193).
    I am running Windows 7 and installing again brings the message "Apple Mobile Device Service failed to start. Verify that you have sufficient privileges to start system services"
    I have uninstalled everything Apple, deleted all related folders and run as administrator numerous times with no luck.
    I had hoped that iTunes 12.1.2 would resolve the issue, unfortunately it failed to do so leaving me iTunes free which is driving me mad!
    Can anyone advise what else I can do to resolve the error and bring back iTunes?
    Thanks

    For general advice see Troubleshooting issues with iTunes for Windows updates.
    The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
    The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version, or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.
    Your library should be unaffected by these steps but there are also links to backup and recovery advice should it be needed.
    tt2

  • Dell 64 bit pc . Tried updating to latest version.  Error message says Apple mobile device service failed to start. Verify you have sufficient privileges to start system services.  What does that mean?

    I have a dell 64 bit pc and had an older version of ITunes installed.  When I tried to install the 12--- version, the install stopped with the message, "Apple Mobile Device Services failed to start, verify that you have sufficient privileges to start systems services".   I have no clue what that means.  can anyone help.  ????

    Hi doywks,
    The Apple Mobile Device is a component of iTunes that communicates between your computer and your iPhone or iOS device.  The error message you are seeing "verify that you have sufficient privileges to start system services" has to do with the Windows operating system.  It's possible that you are not logged in as the administrator for your Windows PC.  Or, you may have antivirus software stopping the Apple Mobile Device from running.  
    If you are having issues updating iTunes on your PC, follow the steps in the article below.
    If you can't install or update iTunes for Windows - Apple Support
    https://support.apple.com/en-us/HT201668
    How to restart the Apple Mobile Device Service (AMDS) on Windows - Apple Support
    https://support.apple.com/en-us/HT203188
    I hope this information helps ....
    - Judy

  • Service 'Apple Mobile Device Service' (Apple Mobile Device Service) failed to start. Verify that you have sufficient privileges to start system services????

    I recently got an iPhone 5s and had to download the new itunes which I had been putting off for ages, otherwise it wouldn't sync. It wouldn't let me download and instead said 'service mobile device service' failed to start. I then tried to uninstall (as recommended by apple) and re install but the same error came up. If i click ignore, it finishes downloading but refuses to open, instead coming up with 'error 7 windows error 193'. Ive tried everything and this is really frustrating, help would be much appreciated

    OK Dave, i just found one solution that worked for me.  However, I find that solutions appearing on discussion threads often are very OS and machine specific, so I normally try a variety of suggestions.  After awhile one suggestion normally works.  So try this one, remembering I have a Dell PC with Win 7 x 64 which may not fit your situation. 
    Go to https://discussions.apple.com/message/24606166#24606166 where you will find a solution from touringtest2.  The soulition requires an easy uninstall of Apple software items.  I followed the steps outlined exactly and have successfully installed the most recent iTunes software.  Hope this works for you and a few others too.  Apple support sure doesn't make it easy for interested users which is why I appreciate support communities like this.  Thank you touringtest2 wherever you are.  Best - RonS42

  • HT1926 Installation fails because Apple Mobile Device Service failed to start?

    When  I attempted to update ITunes, it failed at the starting services point because "Apple Mobile Device Service failed to start".  The ignore button would not work.  Retry did not fix it.  I have deleted all ITunes from my computer, restarted, and attempted a new install.  Same problem.  Help.

    The frequently suggested repair steps listed in comments at http://support.apple.com/kb/HT1923 and http://support.apple.com/kb/HT1926 did not work for me yesterday when I attempted for an entire day to fix this commonly reported problem with the newest iTunes update. I now realize that I overlooked one step listed in http://support.apple.com/kb/HT1923.
    My computer has a Windows 64 bit operating system. I should have  paid attention to this instruction:
    "If you have a 64-bit version of Windows, you'll need to confirm that the following folders have been removed:
    C:\Program Files (x86)\Bonjour
    C:\Program Files (x86)\Common Files\Apple\
    C:\Program Files (x86)\iTunes\
    C:\Program Files (x86)\iPod\  "
    Tonight, I removed those previous version files from the Program Files (x86) directory and executed the rest of the steps listed. Success resulted. If you are struggling like I did to install the iTunes newest update on a Windows 64 bit operating system, you might benefit to recheck that you followed the instruction listed above.

  • Service "Bonjour Service' failed to start. Verify that you have sufficient privileges to start system services.

    Greetings,
    Having a little problem installing Itunes 12. Upon trying to install the program, i'm confronted with this error: "Service "Bonjour Service' failed to start. Verify that you have sufficient privileges to start system services". Nothing I've done seems to be able to get the program to be installed. It asks if i want to retry or cancel. Clicking Retry only prompts me again with the same error message. After i hit cancel the entire installation rolls back.
    I'm currently logged in as administrator ( I don't have any other accounts on this computer), I've tried uninstalling all the components relating to apple along with its folders and restarting+RT clicking>Run as Administrator. It still refuses to install. Very frustrating. Any ideas?

    Sorry if double posting is a no-no here, but I forgot to add that I've already tried disabling Spyware Doctor.

  • Installing itunes to my laptop I get an error message  Apple mobile device service fail to start verify that you have sufficient privilegesto start system services

    Installing itunes to my laptop I get an error message  (Apple mobile device service fail to start verify that you have sufficient privileges to tart system services)

    You seem to have installED iTunes and are trying to connect your iDevice, is that right?
    iPhone, iPad, or iPod not recognized in iTunes for Windows - Apple Support
    Your statement - "installING" - also might indicate that you have insufficient privileges in Windows to properly install & use iTunes.
    If you can't install or update iTunes for Windows - Apple Support
    ÇÇÇ

  • Unable to install itunes 7 due to error "Bonjour service failed to start, verify you have sufficient privileges" mcafee is not blocking it, please help anyone?

    I am unable to instal itunes (greater than version 7) as it gives me the error,"Bonjour service failed to start, verify you have sufficient privileges" , i have checked on apple support and the only help for this error says that mcafee antivirus is blocking the services however i have never had mcafee installed on my pc. Anyone any other ideas as to what could be wrong?

    Hi doywks,
    The Apple Mobile Device is a component of iTunes that communicates between your computer and your iPhone or iOS device.  The error message you are seeing "verify that you have sufficient privileges to start system services" has to do with the Windows operating system.  It's possible that you are not logged in as the administrator for your Windows PC.  Or, you may have antivirus software stopping the Apple Mobile Device from running.  
    If you are having issues updating iTunes on your PC, follow the steps in the article below.
    If you can't install or update iTunes for Windows - Apple Support
    https://support.apple.com/en-us/HT201668
    How to restart the Apple Mobile Device Service (AMDS) on Windows - Apple Support
    https://support.apple.com/en-us/HT203188
    I hope this information helps ....
    - Judy

  • Sync problem on iPhone4 IOS5 and iTunes 10.5: Sync service failed to start

    After painful upgrade to IOS 5.0 on my iPone 4 which suffer from er 3014 unt I do full restore in other computer. Now two new problems cropped up again:
    A.
    When I sync IPhone with iTunes, the sync process started and freeze at "waing f sync service to start" and for 5 minutes or so, it end up with a dialog stated that the iPhone could not be synced because sync service failed to start
    To remedy, I have to click t start Sync again, and thios time, it will be completed.
    To solve tjhis, I have done the following, and the probelm still persist:
    a. Reinstal,l to repair iTunes
    b. Delete the Lockup folder
    c. Reset sync history
    d. reboot iPhone
    All cannot solve the problem. Help please, how to solve this problem?
    Also, when I backup my iPhone, it freeze at "Backing up iPhone" fr about 10-15 minutes, then start backup, until nearly finished, then it restart backup process again by itself, and again, freezing at "Backing up iPhone" for another 5 minutes, then it start backup and complete. I check the backup time in Preferences, it's correct.
    To solve this, I delete the backup, and start new backup, the process went OK. But when I start backup again, the above symptom (backing up, and restart backup again to complete) persist
    I have quite a rough experiences with iTunes-iPhone-iPad sync and backup all the times. Can the sync and backup process mad better and real trouble free Apple?
    Help and suggestion please. I sync iPhone and iPad2 with WIndow XP PC. iPad2 do not have problem. The problem is with iPhone4 IOS 5 32 GB (less than 2 GB free space on iPhone remains)

    I have very similar problems with my brand new iPhone and iTunes.  iTunes is virtually unusable even after multiple installs, uniinstalls, and reinstalls. Sync fails silently. Drop-down menus won't stay visible long enough to click any options.   Phone-support blames it on the fact that I use Windows XP however the iTunes page says right there: "iTunes 10.5 for Windows XP, Vista or Windows 7".  The only program I have problems with is iTunes.
    He said I have to revert to iOS 4 but he also said he thought that was impossible.  What does the OS on my phone have to do with the behavior of iTunes running on my computer?  iTunes crashed and had failures both before and after I updated to iOS 5.  Typical bad tech support just like every other company.  I thought Apple was different. Apple really stepped in it this time and it stinks.  I've seen a huge number of new problem reports here and elsewhere.

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