Portions of our site are currently unavailable.

Hello,
We get orders for our restaurant through the hpeprint.com service.  When the service goes down we do not reeive any notice.  The service appears to be down currently.  The web site has a message "Portions of our site are currently unavailable. We thank you for your patience for the inconvenience." and each page displays "
SERVER ERROR
Oops! Something just went wrong with our server.
Try refreshing the page."
In addition to this prior to the outage, our print jobs were failing stating "system error" with no explaination.  I then sent a test print job and clicked "refresh" button on the page and after a minute it returned "Your printed has been successfully deleted.".  I didn't want it deleted, I wanted it refreshed and printing emails that come in.  It would be great if the failure cause would be available so I would know whey the failures occur.  
Please reply ASAP and let me know if this is not recommended as a dependable system to use for restaurant orders.  
This question was solved.
View Solution.

Walter, sounds like you are having issues with the ePrint services on your printer. Unfortuantely, the outages on our website are not planned and are involved in regular server maintenance. Much like other sites (like Twitter earlier today), when our servers are in need of repair it is often the site not working that alerts us to the issue. The individuals involved in maintaining those integral parts of the service do work diligently and as quickly as possible to restore all functionality back to our customers.  
I would recommend that you create a backup method at getting these orders outside of ePrint that way if one service is down your entire business will not suffer because of it. 
I am sorry for the inconvenience, but I hope that this information is useful.
-Spencer 
Have a fantastic day! 

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