PPPoE Menu Problem in Time Capsule

I just set up a Time Capsule 500GB as my network gateway. The Time Capsule is connected to a simple DSL modem, which just forwards the phone line over ethernet. I am using PPPoE to connect to the internet, and my DSL provider is Qwest broadband. I am also using the Time Capsule to broadcast a wireless network signal. The internet connection works fine.
When I am connected over wireless from any Mac, I see an arrow next to the Network icon, where I can connect or disconnect the Time Capsule from the internet. This is a security problem, because guests are allowed to connect to the wireless network. Theoretically, anyone can connect or disconnect me from the internet, provided they are on wifi. Is there any way to disable this functionality, or require the Time Capsule password before changing PPPoE settings?

AirPort Utility 5.6 could hardly be called a downgrade, since it was introduced on the same day as 6.x, and it  provides a number of features that were dropped in AirPort Utility 6.x
Download and install AirPort Utility 5.6 for Mac OS X Lion
You can use both AirPort Utility 5.6 and/or 6.x on your Mac and choose the one that you need.

Similar Messages

  • Problems accessing Time Capsule on windows Vista

    I have an iMac running Leopard and a laptop running Vista Home Edition. I'm having some problems accessing Time Capsule from the Vista machine. everytime I click to access the drive, a message appears in the menu bar of the window that says (not responding). I've tried leaving it. I've even changed my entire wireless network to bypass the original g router (belkin) to use TC, so I now have TC as my router, Belkin just setup as a wired broadband modem but I still get the same problem. The mac seems fine, although I have had quite a few issues with drop outs.
    both machines have the latest version of Airport Utility and Bonjour.
    The laptop is a recent purchase to replace a dead XP machine, this worked fine and I managed to get stuff backed up just before it died, thankgod.
    Any help appreciated.

    No problem seeing Time Capsule with iMac, Dell desktop XP Home, Dell notebook XP Pro, and Fusion with XP Pro. All installed according to the installation guide. Installed AirPort Utility on all machines and updated firmware to 7.3.1. To see the other machines, make sure file sharing is on. Firewall on the PCs may need to be turned off. The printer plugged into the USB port also worked with all the XP systems and the iMac with a few missing features on iMac (I am assuming different driver issues). BTW, logging onto the created network and accessing the Time Capsule HD are separate. If you've entered different passwords for the HD and wireless networking when setting up Time Capsule initially (which I did through the iMac first), you'll need to enter them separately with the XP machines. You could also try resetting Time Capsule. Seems to work for others.

  • Problem with Time Capsule after backup session

    I have a problem with Time Capsule after a backup session. Our two Macs (on Maverick) loose connection with the station and the only thing that seems to help is unplugging the Time Capsule  and starting it again! After the next backup session the same thing happens again. The Macs seem not to be able to hold on to the connection and continually loose it.  The iPhones and iPads that we have (4 units) are not affected - it is the Mac Mini and Mac Powerbook that experiences this problem!
    I would be grateful for your help!
    Thor

    This is standard Mac issues and has been a bug floating around since Lion.. it hits some people worse than others.. but once it starts it is awful hard to get rid of.
    Just to confirm the connection to internet is not a problem?? Just the hard disk drops out?
    I recommend you
    1. Reset the TC to factory.. and start over with all new names.. short, no spaces pure alphanumeric.
    TC name and wireless name/s should conform. By default the disk share name is data which is fine.
    2. Mavericks has changed over from using AFP to SMB for network filesharing.. why Apple why??
    This is unhelpful to say the least. Many many people are struggling with TC and being unable to mount the network drive.
    So do it manually and force it back to AFP.
    In Finder use top menu, Go, Connect to Server.
    Type AFP://TCname or TCIPaddress (it must be the network name of actual TC.. or its IP address)
    When the computer locates the resource it will ask for a password.. it is public by default.. supply your password or public and save it in the keychain.
    3. Delete the existing TM setup and start over.. See A4 here. http://pondini.org/TM/Troubleshooting.html
    I cannot promise this will fix it but should reduce the problem to now and then.. rather than every time TM needs to backup.

  • Suggestions, Observations and problem with Time Capsule shares

    *Some Observations*
    The Time Capsule can take a long time to become active. This is especially true if using an extended or WDS network. I would suspect this is due to the negotiation between devices that it needs to do. I have on occasion believed it to be hung, only to find that after walking away for a bit it comes up. This also impacts devices showing up in the Airport utility.
    Using a time capsule with one Airport Express B/G will work, but adding a second creates problems.
    Extending a network with an Airport Express N seems to work well.
    Best bet is to set up separate B/G and N networks and run your N network as N only at 5Ghz.
    WEP provides no real security, so think of it as you would an open network.
    *My Issue*
    I am having an issue where the time capsule shares become unavailable. It is an intermittent issue, and I have been unable to identify a test case. This happens for devices connected over ethernet as well as wireless. The Time Capsule shows in the Finder list, but the volumes are not available. Connecting to them fails.
    The device also appears in the Airport Utility list, but when clicking on Manual Setup, or guided set up, it causes a hang.
    This results in Time Machine hanging when trying to initiate a backup.
    I have also noticed that when this happens, the signal does start to get a bit flaky with "Roam (Beacons Lost)" messages. Wireless connectivity still seems to be very useable though. I can connect to other network shares through the Time Machine, but not to the shares on the Time Machine. The only way to recover from this is to power cycle the Time Capsule.
    One thing I want to investigate more tonight is whether there are any issues with my keychain and old passwords in case there are multiple failed attempts in the mix that are doing something. Although I know of no lockout feature on the device.
    Any suggestions would be appreciated. This is the second Time Machine, so I have seen this on two different devices. I am also seeing this issue across 4 different computers simultaneously, some via ethernet and some wirelessly. Time Capsule is 7.3.2

    Hi,
    I have pretty much the same problem, 1TB Time Capsule that works fine most of the time as a wireless router. Up till recently Time Machine backups just worked (as one would expect them to) wired and wireless. I went away for a week came back and now every time Time Machine invokes a back up process all of a sudden my wireless network goes down, Time Machine can no longer see the Time Capsule and all other devices (iphone / apple TV other non apple devices) no longer have connections (they see wireless but no pass through to the internet or each other).
    I have tried resetting all sorts of stuff, re-deployed my network, changed IP / LAN settings to make it less complex, Yasu'd my mac, connected only via wires, cleaned out my keychain etc etc and still get the same problems and as per Chris's point airport utility also hangs and the only solution is rebooting the time capsule.
    I am fairly frustrated with this! any suggestions / help would be gratefully accepted.
    thanks
    alex

  • Hi, I have the following problem with Time Capsule: La imagen del disco de copia de seguridad "/Volumes/Data/MacBook Pro de Carlos.sparsebundle" ya está en uso. Please your comments to solve this problem, i can't made a backup. Thanks.

    Hi, I have the following problem with Time Capsule: La imagen del disco de copia de seguridad “/Volumes/Data/MacBook Pro de Carlos.sparsebundle” ya está en uso. Please your comments to solve this problem, i can't made a backup. Thanks.

    Try Here  >  http://pondini.org/TM/Time_Capsule.html
    Perhaps P 2  >  Time Machine could not complete . . . sparsebundle could not be accessed. (Error 109).

  • Since I upgraded to 10.7.2 lion I have these problems with Time Capsule. What is the problem? thanks

    since I upgraded to 10.7.2 lion I have these problems with Time Capsule. What is the problem? thanks

    Unable to access disk image backup "/ Volumes / Time Capsule / iMac Admin. Sparsebundle" (error -1).
    Then?????

  • Problems accessing time capsule data "The operation can't be completed because the original [...]"

    So as my title would suggest, I'm having time capsule issues.
    First of all, I'm running a MBPret late 2013. Currently I'm trying to setup my time capsule in my university dorm room for two reasons:
    1) I want to use the internet they provide us.
    2) I want to use time capsule as a backup drive.
    I am not permitted to use wifi as per my contract with the university, unfortunate, but fine, I can use ethernet, I have the ethernet -> thunderbolt adapter.
    Now, thus far, I've setup my time capsule normally (this is second setup not the first) and I performed a hard reset before connecting it all here. Before here it was setup at my previous house. After that I disabled the wireless and enabled secure shared disks "with device password".
    I don't have internet access yet, though I believe this is a problem on the administrator side not mine, but the real problem is that I cannot access the data folder on my time capsule in finder. I've tried erasing the volume, hard resetting and setting up again, I keep getting the same error message:
    "The operation can’t be completed because the original item for "Data" can't be found"
    Any suggestions?
    Regards

    If you don't have applecare you will need to pay if you want the genuine article but your problem is familiar and Apple support is likely to say your the first person they have ever heard of with this problem.. even when every second post here refers to it.
    Here is my standard list. Work through it and tell me if you succeed.
    The cause is Yosemite btw.
    A factory reset of the TC is the start.. it is required so you can find it again.
    Factory reset universal
    Power off the TC.. ie pull the power cord or power off at the wall.. wait 10sec.. hold in the reset button.. be gentle.. power on again still holding in reset.. and keep holding it in for another 10sec. You may need some help as it is hard to both hold in reset and apply power. It will show success by rapidly blinking the front led. Release the reset.. and wait a couple of min for the TC to reset and come back with factory settings. If the front LED doesn’t blink rapidly you missed it and simply try again. The reset is fairly fragile in these.. press it so you feel it just click and no more.. I have seen people bend the lever or even break it. I use a toothpick as tool.
    N.B. None of your files on the hard disk of the TC are deleted.. this simply clears out the router settings of the TC.
    Setup the TC again.
    ie Start from a factory reset. No files are lost on the hard disk doing this.
    Then redo the setup from the computer with Yosemite.
    1. Use very short names.. NOT APPLE RECOMMENDED names. No spaces and pure alphanumerics.
    eg TCgen5 and TCwifi for basestation and wireless respectively.
    Even better if the issue is more wireless use TC24ghz and TC5ghz with fixed channels as this also seems to help stop the nonsense. But this can be tried in the second round.
    2. Use all passwords that also comply but can be a bit longer. ie 8-20 characters mixed case and numbers.. no non-alphanumerics.
    3. Ensure the TC always takes the same IP address.. you will need to do this on the main router using dhcp reservation.. or a bit more complex setup using static IP in the TC. But this is important.. having IP drift all over the place when Yosemite cannot remember its own name for 5 min after a reboot makes for poor networking. If the TC is main router it will not be an issue.
    4. Check your share name on the computer is not changing.. make sure it also complies with the above.. short no spaces and pure alphanumeric.. but this change will mess up your TM backup.. so be prepared to do a new full backup. Sorry.. keep this one for second round if you want to avoid a new backup.
    5. Mount the TC disk in the computer manually.
    In Finder, Go, Connect to server from the top menu,
    Type in SMB://192.168.0.254 (or whatever the TC ip is which you have now made static. As a router by default it is 10.0.1.1 and I encourage people to stick with that unless you know what you are doing).
    You can use name.. SMB://TCgen5.local where you replace TCgen5 with your TC name.. local is the default domain of the TC and doesn't change.
    However names are not so easy as IP address.. nor as reliable. At least not in Yosemite they aren't. The domain can also be an issue if you are not plugged or wireless directly to the TC.
    6. Make sure IPv6 is set to link-local only in the computer. For example wireless open the network preferences, wireless and advanced / TCP/IP.. and fix the IPv6. to link-local only.
    There is a lot more jiggery pokery you can try but the above is a good start.. if you find it still unreliable.. don't be surprised.
    You might need to do some more work on the laptop itself. eg Reset the PRAM.. has helped some people. Clean install of the OS is also helpful if you upgrade installed.
    Tell us how you go.
    Someone posted a solution.. See this thread.
    Macbook can't find Time Capsule anymore
    Start from the bottom and work up.. I have a list of good network practice changes but I have avoided Yosemites bug heaven.
    This user has had success and a few others as well.
    RáNdÓm GéÉzÁ
    Yosemite has serious DNS bug in the networking application.. here is the lets say more arcane method of fixing it by doing a network transplant from mavericks.
    http://arstechnica.com/apple/2015/01/why-dns-in-os-x-10-10-is-broken-and-what-yo u-can-do-to-fix-it/

  • Complex Problem with Time Capsule and Network

    I have setup an airport network based on a 500 gb Time Capsule which for about a year was working perfectly. Last days some problems came up. The network is shared to 2 different macbooks pro. The first macbook pro works perfectly, the internet connection is stable and fast. The other macbook works weird: Although it finds the network the internet speed is very slow and not stable. Also it can't backup on the time capsule as it used to do (msg: can't find the server). Ι have the same network settings for both the macbooks pro and I had several times restart and reset the time capsule.
    Thanks in Advance
    Costas

    I suspect that you are using someone else's airport connection. That would let you access the internet, but not access your file server. go to the airport menu and make sure that you are using your airport connection.
    If that does not work, does everything work well when the computer is within a few feet of the time capsule?

  • How can i connect/disconnect PPPoe via Ethernet connected time capsule??

    I connected the time capsule with Ethernet.
    I set connect to PPPoe with "Manual" option.
    I could easily control "Connect/disconnect" pppoe using AIRPORT (in the menu bar). But I could not find a way to "Connect/disconnect" via ETHERNET. (No ETHERNET icon on menu bar anyway...)
    Could somebody help? THanks a lot.

    Have you consulted the printer's user manual for setting it up as an Ethernet printer? You will also need to delete your current printer in Print & Fax and when you Add the printer you will need to do so as an Ethernet printer. This means you will add it either as an IP printer using either LPR or IPP protocol - depends on what the printer supports. An Ethernet device requires an IP address that is either manually configured on the device or derived if the device supports DHCP. If the former then the IP address you configure for the printer must be within the range of IP addresses used by your router (typically 10.0.1.2-10.0.1.199 for an AEBS/TC.) This should be covered in the printer's user manual.

  • Intermittent internet problems with Time Capsule

    Hi
    I have the following set up for internet in the UK. TalkTalk broadband (8 meg) through BT landline - Draytek Vigor 120 ADSL Ethernet Modem - Time Capsule - Wireless n to Macs.
    I am experiencing two problems, one that a couple of times a day the Time Capsule starts flashing orange and in Airport Utility the problem generally appears to be with the PPPoE server. Sometimes the issue spontaneously resolves itself within a couple of minutes. Other times I have to restart both the TC and the modem and then I get a green light and everything works again. I was experiencing similar problems with a previous modem and specifically bought the Draytek modem which translates the PPPoA service from TalkTalk to PPPoE which the TC prefers (as i understand it), but still I am experiencing the same issue.
    The second issue I am experiencing, which is a common experience, occurring maybe half the time I use the internet is that I need to reload web pages a lot to get them to load. So I might click on eBay say and the page doesn't seem to want to load at all, so I either cancel the loading or try clicking again on the bookmark again (or a link) and if i'm lucky it will then load quickly. If not I will have to try again. This seems to happen more with some websites than others, and emptying the cache seems to help, but the problem soon re-emerges.
    I am not sure if these two issues are interrelated, but it all adds up to a fairly frustrating online experience. I am not sure whether the issue is with the ISP, the modem, the TC, or some combination of these. I experience the same problems regardless of which Mac I am using (there are three in the house) and which browser, so I am presuming that the issue is not with the Macs, but why clearing the cache would help I am not sure.
    I would be grateful for any help in resolving these issues
    Thanks
    Nick

    Hi Nick,
    No idea on the TC, but anyway you can elimunate it in the setup for a test?
    So I might click on eBay say and the page doesn't seem to want to load at all, so I either cancel the loading or try clicking again on the bookmark again (or a link) and if i'm lucky it will then load quickly. If not I will have to try again.
    Try putting these numbers in Network>TCP/IP>DNS Servers, for the Interface you connect with, Airport...
    208.67.222.222
    208.67.220.220
    Then Apply
    OOPs, you're on 10.5.8, it's in a little different place, Network>Advanced>Somewhere...
    Message was edited by: BDAqua

  • Problem with Time Capsule/Time Machine and MacBook Pro

    I have run Time Machine against a Time Capsule for some time without problems. Suddenly I get an error message saing the disk in my Time Capsule is full. When entering Time Machine I can only see one "step" back in history despite the backup file using 650 GB on my Time Capsule.
    My iMac that I havn't used much yet uses 46 GB and the disk in the Time Capsule is 1 TB so there should be plenty space... IF I undestand the file naming correctly...
    Isn't Time Machine supposed to delete oldest backups when the disk is starting to get full? I hoped this system would be maintance free
    As I can only see one step back in Time Machine I suspect some kind of error. Anyone have an idea what this could be?

    Nick,
    My first, suggestion is, mount the TCs hard disk and see how many disk images there are. There should only be one. If there are more than one, then at some point Time Machine lost track of its' previous backups and performed another Full Backup.
    Alternatively, are you sure TM isn't backup up additional hard disks attached to your Mac?
    Consider the following as it might give you some other ideas to explore.
    *_Incremental Backups Seem Too Large!_*
    Time Machine performs backups at the file level. If a single bit in a large file is changed, the WHOLE file is backed up again. This is a problem for programs that save data to monolithic virtual disk files that are modified frequently. These include Parallels, VMware Fusion, Aperture vaults, or the databases that Entourage and Thunderbird create. These should be excluded from backup using the Time Machine Preference Exclusion list. You will, however, need to backup these files manually to another external disk.
    One poster observed regarding Photoshop: “If you find yourself working with large files, you may discover that TM is suddenly backing up your scratch disk's temp files. This is useless, find out how to exclude these (I'm not actually sure here). Alternatively, turn off TM whilst you work in Photoshop.” [http://discussions.apple.com/thread.jspa?threadID=1209412]
    If you do a lot of movie editing, unless these files are excluded, expect Time Machine to treat revised versions of a single movie as entirely new files.
    If you frequently download software or video files that you only expect to keep for a short time, consider excluding the folder these are stored in from Time Machine backups.
    If you have recently created a new disk image or burned a DVD, Time Machine will target these files for backup unless they are deleted or excluded from backup.
    *Events-Based Backups*
    Time Machine does not compare file for file to see if changes have been made. If it had to rescan every file on your drive before each backup, it would not be able to perform backups as often as it does. Rather, it looks for EVENTS (fseventsd) that take place involving your files and folders. Moving/copying/deleting/saving files and folders creates events that Time Machine looks for. [http://arstechnica.com/reviews/os/mac-os-x-10-5.ars/14]
    Installing new software, upgrading existing software, or updating Mac OS X system software can create major changes in the structure of your directories. Every one of these changes is recorded by the OS as an event. Time Machine will backup every file that has an event associated with it since the installation.
    Files or folders that are simply moved or renamed are counted as NEW files or folders. If you rename any file or folder, Time Machine will back up the ENTIRE file or folder again no matter how big or small it is.
    George Schreyer describes this behavior: “If you should want to do some massive rearrangement of your disk, Time Machine will interpret the rearranged files as new files and back them up again in their new locations. Just renaming a folder will cause this to happen. This is OK if you've got lots of room on your backup disk. Eventually, Time Machine will thin those backups and the space consumed will be recovered. However, if you really want recover the space in the backup volume immediately, you can. To do this, bring a Finder window to the front and then click the Time Machine icon on the dock. This will activate the Time Machine user interface. Navigate back in time to where the old stuff exists and select it. Then pull down the "action" menu (the gear thing) and select "delete all backups" and the older stuff vanishes.” (http://www.girr.org/mac_stuff/backups.html)
    *TechTool Pro Directory Protection*
    This disk utility feature creates backup copies of your system directories. Obviously these directories are changing all the time. So, depending on how it is configured, these backup files will be changing as well which is interpreted by Time Machine as new data to backup. Excluding the folder these backups are stored in will eliminate this effect.
    *Backups WAY Too Large*
    If an initial full backup or subsequent incremental backup is tens or hundreds of Gigs larger than expected, check to see that all unwanted external hard disks are still excluded from Time Machine backups.
    This includes the Time Machine backup drive ITSELF. Normally, Time Machine is set to exclude itself by default. But on rare occasions it can forget. When your backup begins, Time Machine mounts the backup on your desktop. (For Time Capsule users it appears as a white drive icon labeled something like “Backup of (your computer)”.) If, while it is mounted, it does not show up in the Time Machine Prefs “Do not back up” list, then Time Machine will attempt to back ITSELF up. If it is not listed while the drive is mounted, then you need to add it to the list.
    *FileVault / Boot Camp / iDisk Syncing*
    Note: Leopard has changed the way it deals with FileVault disk images, so it is not necessary to exclude your Home folder if you have FileVault activated. Additionally, Time Machine ignores Boot Camp partitions as the manner in which they are formatted is incompatible. Finally, if you have your iDisk Synced to your desktop, it is not necessary to exclude the disk image file it creates as that has been changed to a sparsebundle as well in Leopard.
    Let us know if the above helped.
    Cheers!

  • TS1589 Problem with Time Capsule Connectivity

    I am in Italy using OSX 10.7.5, a Time Capsule, and a Vonage box (Motorola VT2442-TD). I switched from ADSL to Eolo Satellite, and everything was working until I tried to extend the network using a second wifi device. I really must have screwed up the Time Capsule configuration, because it is not working. It does not connect to the Internet, does not have the correct DNS settings, and the message in AirPort Utilities says the disk needs to be repaired.
    I tried running Disk Utility, but the Time Capsule does not even show up. Plus, sometimes when I unplug then replug it, the solid amber light is on for awhile and then there is no light at all.
    How do I repair the Time Capsule and reconfigure it to work with my system?
    Since I have VOIP and that is not working as well, I cannot call Apple.
    Thanks for any help you can give.

    This is standard Mac issues and has been a bug floating around since Lion.. it hits some people worse than others.. but once it starts it is awful hard to get rid of.
    Just to confirm the connection to internet is not a problem?? Just the hard disk drops out?
    I recommend you
    1. Reset the TC to factory.. and start over with all new names.. short, no spaces pure alphanumeric.
    TC name and wireless name/s should conform. By default the disk share name is data which is fine.
    2. Mavericks has changed over from using AFP to SMB for network filesharing.. why Apple why??
    This is unhelpful to say the least. Many many people are struggling with TC and being unable to mount the network drive.
    So do it manually and force it back to AFP.
    In Finder use top menu, Go, Connect to Server.
    Type AFP://TCname or TCIPaddress (it must be the network name of actual TC.. or its IP address)
    When the computer locates the resource it will ask for a password.. it is public by default.. supply your password or public and save it in the keychain.
    3. Delete the existing TM setup and start over.. See A4 here. http://pondini.org/TM/Troubleshooting.html
    I cannot promise this will fix it but should reduce the problem to now and then.. rather than every time TM needs to backup.

  • Problem using Time Capsule as Router

    I just purchased an Airport Time.Capsule.802.11AC 2TB router for my home, which for the last year worked happily with a an inexpensive router.  My home system is reasonably complex, with a guest house with an Airport Express used as an wireless access point, and and Airport used in another part of the house.  Both the Express and Airport extend the network (and have done so in the past).
    Since installing the Time Capsule 2 days ago, I have had no end of problems, first with getting devices to connect wirelessly;  I seem to have (generally) solved this problem by deleting the old wireless details and entering the new wireless access details (even though the access point name and password remains the same).
    Still, problems plague me.   The Airport seems to intermittently report that it cannot extend the network;   internet access speeds are sometimes slow or non existent (last night, download speed was 2MB/S, upload speeds noon existent).   I suspect this must be because of some conflict within my system: I use a cable modem, and right now all wireless clients gain access via DHCP.    
    I've attached my 'settings' for the router.
    Is there a setting which is obviously out of place, or some other idea as to how to debug?  I wonder if the router is using a new wireless protocol what older iPads/laptops/etc cannot speak to as quickly, but dismissed that as somewhat illogical.

    How can I determine if it is a firmware fault?
    Because you test precisely for where the fault is..
    To do that you measure local lan speeds, connectivity and reliability using ethernet and wireless.
    And then do the same with WAN.. you will discover where the problem exists.. if it is wan speed or drop out then you can be very sure it is WAN bugs.
    This is as I stated an issue with the AC model.. and all the firmware seem to be affected but you should be on 7.7.3 as the earlier ones are not secure.
    Why would Apple ever release such a device with a known fault? 
    The following is pure speculation .. and might get deleted.. !!
    Why did apple release a bad update for iphone 6?? Lack of testing.
    http://bgr.com/2014/09/25/iphone-6-and-iphone-6-plus-ios-8-0-2-release/
    Why do they produce phones that bend? Lack of testing.
    http://www.macrumors.com/2014/09/25/apple-responds-to-bending-issues/
    This is more typical apple response .. ie in normal usage they are fine. ie it is end users that are at fault. Should not wear tight pants.
    In networking there are huge numbers of products in the marketplace. To get reasonable products to market you need to test vigorously and update continually until you find all the bugs.. Since Apple released the AC model there has been two firmware updates.. one on the day of release.. and one recently with the ssh bug.. (one other was withdrawn after a few days.. as typical it caused more problems than it fixed.. which is lack of testing). For a new leading edge product this is totally inadequate. But I am sure it worked fine on the two different cable modems they tested it on.. and 3 different dsl modems and 2 different fibre setups.. unfortunately there are thousands upon thousands of modems and routers out there. A large beta program is required.. but Apple could not do that as it would be releasing hardware without marketing fanfare.
    I personally have these issues with the Airport Extreme and Time Capsule on my ADSL.. it simply does not work reliably. No other router I have tested fails.  I have tested lots.. but the Apple cannot maintain a pppoe connection to ISP equipment. All other routers can. For some it works perfectly.. for some it doesn't work at all.. for me it drops out at 2min intervals. It is simply unsuited to the task. Find another way to use it .. or return it. Clearly they don't get enough returns to believe the issue is that big.
    In the forum we deal with it every day.. eg today.
    ISP Speed issue after installing TC
    Just do a search for SB6121 or SB6141 which seem particularly prone to the problem.

  • MacBook Air and problems with Time Capsule in 5GHz Radio Mode

    We have our Time Capsule configured to 802.11n only (5 GHz). We've done this to work more efficiently in a particularly noisy wireless area. The problem is that the MacBook Air can't maintain a connection to it and when it loses the connection, the wireless interface seems to disappear from the Mac altogether - the wireless status indicator just shows an empty cone. The only solution is a restart. Sometimes it loses the connection after a couple of hours, sometimes within minutes, though it always goes eventually. All other machines on the network are fine, and switching the Time Capsule to 802.11n only (2.4 GHz) solves the problem, though there's a lot of noise at that frequency and our network performance as a whole suffers.
    I know there's similar threads around dealing with the MBA and wireless issues (I've tried all the solutions vaguely related, e.g. deleting and recreating the wireless interface), though none that deal with this specific problem, which I'm convinced is caused by the radio mode of the Time Capsule.
    All software / firmware is the latest:
    MacBook Air 10.5.2 Wireless Card Firmware Veriosn Broadcom BCM43xx 1.0 (4.170.46.5)
    Time Capsule Version 7.3.1
    I was hoping the recent firmware updates would sort this... any one else running a Time Capsule in 5GHz mode with a MacBook Air?

    I'm running my TC in 5ghz mode with my MBA. My original problem was the lack of signal strength coming from my AEBS caused the MBA to have a slow connection. There are a number of pipes in the wall that separates the two rooms where my MBA lives and the AEBS is.
    So, I hard wired the TC to the AEBS and placed the TC in the room where my MBA lives most of the time. Now that the signal strength is really good I'm not having any issues.

  • A series of problems with Time Capsule

    I was an early adopter of Apple's "Time Capsule," which in theory sounds like a great idea but has been a disaster for me in practice. This is the story of my nightmare.
    In theory, Time Capsule is supposed to enable wireless, automatic backups of my hard drive via wifi. I liked the idea because I thought it would save me time and make backups so convenient that they'd be sure to happen.
    In practice, it's been slow, aggravating and buggy as ****.
    After I bought the device, I brought it home and set it up to do the initial backup of my laptop computer. My first mistake, as I learned later, was to try to do the initial backup wirelessly. The Time Capsule has an Ethernet connection that works faster than the wireless connection. (It ought to have a USB or Firewire port, which would be far faster than Ethernet, but apparently the Apple gods decided to save a nickle at the expense of quality and convenience.) It would also have been nice if the manual that came with the thing recommended using Ethernet for the initial backup, but it didn't, so I didn't discover that this was even an option until I had already wasted several days.
    Yes, days. Not hours, but days.
    I started the initial backup on a Wednesday night. My laptop's hard drive had about 130 gigabytes of files on it, and after the initial backup had run for a couple of hours, I did a calculation based on megabytes/minute and figured that it should finish up sometime that weekend. This meant that I couldn't take my laptop away from the house or turn it off, but after I'd already invested a few hours in the process, I figured I'd just let it run until completed.
    Unfortunately, the longer the backup proceeded, the slower the megabytes/minute rate became. By the following Monday morning, it was only 2/3 completed, and the copy rate had slowed to such a crawl that I had no idea when it would finish. I therefore reluctantly interrupted the process, since I had meetings to attend where I needed my computer.
    By that time, I had done some further research online and learned that people were recommending doing the initial backup via Ethernet, so when I got home that Monday night, I decided to do it that way instead of via wifi. However, it was unable to resume the interrupted backup, so I had to start over from scratch. Over the course of several attempts to do this, I discovered moreover that the interrupted backup had corrupted the disk somehow, so eventually I had no choice but to erase the Time Capsule entirely before beginning a new backup. Each of these attempts took a half hour or an hour, so I wasted my Monday evening doing nothing but try and retry to start the backup. (Somewhere in the middle of this I also did a tech support call to Apple, which also meant time on the phone, sitting on hold, etc.)
    Finally, sometime on Tuesday I got the backup started, and by late that evening I had my first incremental backup. Hooray! Or so I thought.
    The thing ran OK for a month or so, and then for no apparent reason I discovered that backups were failing. Why? No idea. I called Apple tech support again. An hour or so on hold, then talking to an operator, then trying various things. Eventually the tech support guy told me I'd have to erase the hard drive again and do a new initial backup. Great. At least I knew by then that I'd need to do it via Ethernet, but of course it took the better part of a day for the backup to run, and starting over meant losing all of the history in my previous backups. But I did it.
    After that, I had a good run for several months...maybe six months. Then, for no apparent reason, the backups started failing again. This time I managed to get the backups working again by unplugging the Time Capsule, plugging it back in, and doing some reset procedures.
    A month later, the Ethernet connection started failing.
    I have an old iMac upstairs that I plugged in to the Ethernet connection so it can access the internet and file-share with my laptop. One day I noticed that the iMac's internet connection was no longer working. After some testing, it turned out that neither the iMac nor my laptop is able to connect anymore through the Ethernet connection. I tried several cables, tried playing around with settings, to no avail. I had a trip to Hong Kong coming up, so I decided I'd worry about the Ethernet connection after I got home.
    On the Saturday before my Monday morning flight to Hong Kong, my laptop died.
    It was working fine on Friday evening. I went to bed, got up, and the screen was black. In a panic, I drove to the Apple store and, after much pleading, got them to look at the thing in a hurry. Their tests showed that the logic board was bad. Fortunately, they had a replacement in stock, so they were actually able to repair the laptop in only two hours.
    Since then, however, I haven't been able to get backups to work at all on my Time Capsule.
    When the laptop died, I figured I might need to restore files from the Time Capsule, so I unplugged it and took it with me on my frantic drive to the Apple Store. After I brought it home and plugged it back in, the laptop recognizes that it exists, but instead of doing an imcremental backup, Time Machine wants to start all over with a backup of more than 140 gigabytes.
    No ******* way.
    My plan at this point is to make an appointment at the Apple Store and take it in to someone at their Genius Bar. Maybe they can figure out why Ethernet isn't working and why the incremental backups aren't happening. In the meantime, I don't know if any of the backups that it has done to date are any good, so it's an uneasy feeling. And, of course, I've wasted more time than I care to think about just tweaking and nursing the thing.
    It just isn't worth it.
    If anyone has any suggestions for what I should be trying at this point, I'd love to hear advice.

    I've got some time here as I wait on my computer (more on that in a moment), so in the meantime I re-read Smokerz's reply to my message. Upon re-reading, I thought I'd respond again.
    Smokerz is saying basically that Time Capsule is great for purposes OTHER than backing up my computer's hard drive: "Make your primary TM backup using an external FW800 drive first. ... I don't do TM on TC but use TC as my internet file server for my family who all lives far from one another and stream movies to my ATV. Much better use of TC, eh?"
    There might be a case for that use of Time Capsule, but the product is advertised and sold primarily as a wireless backup device. The main page for the product on apple.com describes it as "Automatic wireless backup for your Mac. ... Time Capsule is a revolutionary backup device that works wirelessly with Time Machine in Mac OS X Leopard. It automatically backs up everything, so you no longer have to worry about losing your digital life."
    Smokerz is therefore arguing that I should be happy with a product that doesn't work for the purpose for which it is primarily advertised and for which I bought it. I don't have any use for it as an internet file server or to stream movies. To say I should be happy with it for those purposes makes no sense.
    Here's a little update on my experience with this thing. I made an appointment and visited the Genius Bar at the Apple Store yesterday. My appointment was at 10:40. I spoke with *** ****, who by the way is "Lead Genius" at the West Towne story in Madison, WI. I've got no problems with him. Like every other Apple employee I've dealt with locally, he was competent, courteous and and helpful. He quickly fixed my Ethernet problem, but the more important problem -- the failure to connect to my existing backups -- left him stumped as it did me. The problem apparently is that when Time Machine uses the MAC address of your computer's logic board as part of its way of identifying your system. There is a file on the backup drive that stores this information. It's filename consists of a period followed by the old MAC address. There is a procedure for renaming that file and changing some other settings which is supposed to make the backup work again. The procedure is detailed here:
    http://www.macosxhints.com/article.php?story=20080128003716101
    http://discussions.apple.com/thread.jspa?messageID=6893237
    The problem in my case is that the file was missing when I went looking for it. (I hadn't been mucking around on my Time Capsule, so I don't see any way that I could possibly have deleted it.)
    After some scratching his head, *** asked me to leave my computer and Time Capsule with him at the Apple Store and come back at 2:30 that afternoon. When I returned, not much progress had been made. He had found a way to make Time Machine do another initial backup from scratch within the same sparsebundle as my older backups and thought that once that backup completed, there would be a way to connect up with the the older backups. By 2:30, however, the backup had only completed 4 GB out of the 130 gigs on my hard drive. The Apple Store closes at 9 p.m., so I would have had to leave it with them overnight just to get through that stage of the process. I think I mentioned previously that I live an hour's drive from the Apple Store, and since I had already burned another entire day trying to get this thing working, I had *** give it back to me so I could take it home and try to complete the procedure myself.
    Once I got it home, I let the backup run overnight. It took about 12 hours to complete. Now I'm going through the procedure *** gave me, which is documented in a little more detail here on Sean Kelly's blog:
    http://seankelly.tv/blog/blogentry.2008-08-25.8041499927
    I just finished spending an hour waiting for the computer to open my sparsebundle (step three of Sean Kelly's procedure). Only six more steps to go!
    <Edited by Moderator>

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