Premiere Elements 12 trial opens then closes
Hello, I just downloaded the trial for Premiere Elements 12. When I first open the program and click new project, the program opens then a window pops up that says "Please Log-In with an Admin account to access Adobe Premiere Elements" I am the only user on the computer and always have been so I know I am using an Adminstrator account. As an alternative I tried opening the program as Administrator. This time when I click new project, the program opens, then just closes with no pop up.
aerosum
Just starting my day.
Recent posts have pointed to a 2 video card set up as being problematic for Premiere Elements 12. That is why I asked back in post 11 of the thread that you joined
c. What is the specific AMD Radeon Graphics Card that you have? In Device Manager/Display Adapters/, is it just that one card that you see named there? If you go to the Driver tab of the card, what is the driver version number and date?
Since your reply was
c. AMD Radeon HD 7600 M Series. Driver Date: 06-12-2013 Driver Version: 13.251.0.0
I took that to mean that your computer used just that one video card.
Moving forward,
1. Did you update the AMD driver that you had using the AMD utility that identifies the update that you need? If so, what is the date and version number for the driver that the AMD utility recommended? That AMD utility is described in a link that I posted for you in a prior post in this thread.
http://www.driversinstaller.com/amd.html
2. Have you attempted to disable the Intel card and determine if that is a viable solution?
But before you do anything else, in view of the message that you are receiving
The problem seems to be something else now. I updated the Graphics Driver and now when I start premier elements it says incompatible Graphics Driver found and shuts off
please delete the BadDrivers.txt file to determine if that has any impact on the situation. The path to the BadDrivers.txt file in Windows 7, 8, or 8.1 64 bit is
Local Disc C
Program Data
Adobe
Premiere Elements
12.0
and in the 12.0 Folder is the BadDrivers.txt file that you delete. After you open a Premiere Elements project, the program will generate a new BadDrivers.txt file with the problem hopefully gone. Be sure to be working with Folder Option Show Hidden Files, Folders, and Drives active so that you can see the complete path cited.
The rationale behind the deletion of the BadDrivers.txt file is given in post 10 of this older thread.
http://forums.adobe.com/thread/732067
This BadDrivers.txt file deletion has been a lifesaver to many (with Premiere Elements 9 or later) who were hit by this display card error.
Please review and consider and then we can put it all together to determine what next.
Thanks.
ATR
Similar Messages
-
Premiere Elements 12 Opens then Shuts down
I just purchased Premiere Element 12. I had Premiere Elements 11 running fine and just uninstalled it prior to installing 12.
Install went fine, no errors, but now when I open Premiere 12 it shuts right down on me.
Looking in my Windows task manager I see that Elements opens but then shuts down.
I have installed the 64bit version.
I am running Win7 Ultimate 64Hi fdnyfish,
Thanks for posting Adobe forums.
Please provide following information :
What is the Graphics Card installed on the system ?
What is your exact graphics adapter driver version?
Have you gone to the vendor web site to check for a newer driver?
For Windows, do NOT rely on Windows Update to have current driver information
-you need to go direct to the vendor web site and check updates for yourself
ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us
How much Ram do you have ?
Do you use any external Hard Drive ?
Are you using security software e.g. Norton, etc
Regards,
Sandeep -
I downloaded and installed Photoshop Elements & Premiere Elements. I then launched Photoshop Elements Organizer and imported approx. 28,000 photos (including some videos). A window opened indicating that many of the photos had tags, and asking if I wanted to add the tags. I said yes, and the process began. When it reached 60% a window opened indicating that "Elements 13 Organizer has stopped working", with the only option being to "Close program."
I've since tried to open organizer several times, but it goes immediately to "Elements 13 Organizer has stopped working". I was able to open Editor, and tried opening Organizer from Editor, but encountered the same problem.
FYI, I have an open case (#0214505556), but have not received the help I need.This issue is with respect to Elements 13.
-
Premiere Elements 9 Opens with Altered Workspace, then Locks Up
After starting to learn Premiere Elements 8 in a classroom setting I decided to buy the software. With Premiere Elements 9 available I purchased that version and installed it on my home PC.
My System: HP Pavilion dv9500 Notebook PC, Intel(R) Core(TM)2 Duo CPU, T7500 @ 2.20GHz; 4.0 GB RAM; 32-bit Operating System, Windows Vista Business, Service Pack 2; DirectX version 11.0; NVIDIA GeForce 8600M GS.
The installation (from a DVD) appeared to go normally. I used the program less than one day just checking on what new features the 9 version had over the 8 version. During that time it appeared to be very similar to what I had learned with version 8 in the class that I took. When I retrieved video files (from a DVD) that had been supplied with the “Adobe Premiere Elements 9 Classroom In A Book” and started some of the exercises, the program locked up and gave me the following message: “Sorry, a serious error has occurred that requires Adobe Premiere Elements to shut down. We will attempt to save your current project.”
After closing the program and reopening it the workspace was not normal. The Tasks panel was missing; the Monitor panel and My Project panel were present but were free floating (they could be dragged about the screen with the mouse).
To try to get the regular workspace back I clicked Window > Restore Workspace. When I did that I got the “Sorry, a serious error…” message every time I tried it.
I next uninstalled Premiere Elements 9 using Control Panel > Programs and Features > Uninstall. The only thing that I uninstalled was the 1.9GB Adobe Premiere Elements program. Then I re-installed it. That however, did not correct the problem.
Several threads on the Adobe Forum have suggested that the Event Viewer should be examined to see if it held any clues. I have done that and copied the seven Information Events and one Error Event that seemed to be associated with the timeframe of my opening the program, but not being very technically inclined I am not sure what to look for. It if it would help resolve my problem I can post those Events.
Any help with resolving my problem will be greatly appreciated.Bill Hunt, thanks for your reply
For the Workspace, go to Window>Reset Workspace.
I did that and got the "Sorry, serious error..." message as I mentioned in the original post.
You can certainly type out, or do a screen-cap for the Event Viewer errors. The ones that will the most use to you will be ones with links. Often, those will lead to MS Web messages, such as a "driver" problem.
I have copied below the results of the Event Viewer attempt to find clues to my problem. As far as I could see there there were no links to MS or other solutions. The times that are underlined indicate my operations on the computer. The copied screen shots that follow indicate the Event Viewer results.
8:46 – Opened PrE and with Welcome screen open & let it run until hard drive lights stopped blinking. All of the following Information Events were listed between 8:46:08 and 8:46:19
8:49 – Clicked on New Project, that ran the progress bar for about 30 seconds, then I got message that previous project closed unexpectedly and did I want to recover old project. The following Information Event was listed at 8:49:19'
8:50 – Clicked No to recover old project and got a blank PrE grey screen.
8:51 – Clicked File > New Project (named it New Project-3) and OK, then corrupted workspace opened. The hard drive lights continued to blink until 8:53.
8:53 – With the mouse I moved the Monitor panel to uncover the Menu bar, then clicked on Window > Restore Workspace. At that point I got the “Sorry, a serious error has occurred that requires Adobe Premiere Elements to shut down. We will attempt to save your current project.”
8:55 – Clicked OK on their offer to save project and the “Sorry, serious error” dialog box went away. Now it was no longer a PrE screen, just white with the 2 panels still present. A mouse click on a blank area deleted the 2 panels and the spinning dougnut was still spinning. The following Information Event was listed at 8:56:18
8:57 – Opened Task Manager and the 2 panels reappeared. A Microsoft Windows dialog box opened saying that Adobe PrE 9 was not responding with option to close program which I did. The last two Events (the first an Information Event and the second an Error Event) were listed at 8:57:39 and 8:57:51 -
Open project in premiere elements trial problem.
Unload the trial of photoshop and premiere elementens, the photoshop works correctly, but the premiere .. only the organizer works, when I try to open project or new project the program is closed automatic .....(window xp).gracias! (the proyect save correctly, buy not open after)
Thank you very much Bill, these is the information of the card, I believe that probably this one expired, your diras ... thank you again!
NVIDEA GeForce 8600 GP
Fabricante:.........................NVIDEA
Tipo de dispositivo:............Adaptadores de pantalla
Ubicacion:.........................Ranura PCI 16 (Bus PCI 1, dispositivo 0, función 0)
Version:...........................1.0.0.35
Proovedor del controlador:NVIDEA
Fecha del controlador:27-08-2007
Version del controlador:6.14.11.6230
Firmante digital:Microsoft Windows Hardware Compatibility Publ
Date: Thu, 9 Aug 2012 14:06:33 -0600
From: [email protected]
To: [email protected]
Subject: Open project in premiere elements trial problem.
Re: Open project in premiere elements trial problem.
created by Bill Hunt in Premiere Elements - View the full discussion
Can you tell us all about your computer, and especially your computer's graphics card/chip? What is its make/model? What is the version and date of the installed video driver? When PSE runs, but PrE does not, it is usually an issue with the video driver being obsolete. Good luck, Hunt
Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: http://forums.adobe.com/message/4610620#4610620
To unsubscribe from this thread, please visit the message page at http://forums.adobe.com/message/4610620#4610620. In the Actions box on the right, click the Stop Email Notifications link.
Start a new discussion in Premiere Elements by email or at Adobe Forums
For more information about maintaining your forum email notifications please go to http://forums.adobe.com/message/2936746#2936746. -
Adobe premiere elements trial version
in my adobe premiere elements the text 'premiere elements trial version' stays in the videodisplay, how can I remove this?
marrithoekstra
Just in case notes that may sometimes get overlooked.....
1. After purchase of the Premiere Elements, you can remove the Adobe watermark from a project file (project.prel) that you created during the tryout. But, you cannot remove the Adobe watermark that exists in one of the exports from the tryout project.prel file (even after you get a purchased serial number and are working from the purchased program).
a. The classical answer to getting rid of the Adobe watermark from your tryout project.prel files after you purchase the product is to delete the rendered files of the trial project.prel which is opened in the purchased program.
b. However, I and others have found the often just opening the trial project.prel into the purchased program removes the Adobe watermark automatically with no need to delete any rendered files.
See what works for you. Please let us know the outcome.
Thank you.
ATR -
My photoshop opens, then closes itself since enrolling in creative cloud. I reinstalled - same
My photoshop opens, then closes itself since enrolling in creative cloud. I reinstalled - same. I use photoshop every day - HELP>
So - I could get no reply on forums so I attempted to speak, on a web chat, to technical support. I waited an hour as the nine people in front of me in the queue were dealt with. Then I outlined my problem, set out above: signed out of CC as soon as I logged in. Tried all the fixes suggested all over the forums and one which was posted on the site by the CC team. No joy. Can't use apps now because when I try to use Photoshop CC (which needs to be authorised at the start of my subscription) it now requires a sign in and offers me only the trial version. "Ah," said my support assistant - you'll need to contact Technical Support. "All the options I was offered online were technical problems," I replied. "This is customer services;" he said, "I'll post you the link". The link sent me back to the page where I started and led me to him. What a shambles. So I have just received an email informing me that Adobe had successfully collected my monthly payment. And I have a service which I can't use. Brilliant.
-
When I try to open iTunes app on iPhone 5, it starts to open then closes straight away, I upgraded to iOS 7.0.2 and it has been like this since I upgraded!
I also had this problem. Go to settings> itunes & app store, tap on your apple ID and sign out. Then open itunes store. It should now open.
Then sign back in again and the problem should be resolved -
I can't open the app store, safari the mail app, youtube app and the maps app. they try to open then close very quickly. what can I do?
Try downloading another app - any free app - that seems to reset something and the apps may start working again. Try that first. If that doesnt work, try these steps
Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
Close all apps. Go to the home screen first by tapping the home button. Quit/close open apps by double tapping the home button and the task bar will appear with all of you recent/open apps displayed at the bottom. Tap and hold down on any app icon until it begins to wiggle. Tap the minus sign in the upper left corner to close the apps. Restart the iPad. Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button. -
My safari wont open it opens then closes imedatly what can i do to fix it
ipod touch has a problem with the safari it wont open what happens is i touch on it and it opens then closes within seconds what can i do to? has anyone got ideas????
- Try a reset. Nothing will be lost
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Go to Settings>Safari and deleter cookies, history, cache and similar stuff,
- Download any new app.
Restore from backup. -
PrE 12. How to deal with black screen "Created with Adobe Premiere Elements trial version"?
I'm really considering purchasing PrE 12 and would like to try it out. (I have another video editing software and would like to try this one.)
When I add video, I get a black screen "Created with Adobe Premiere Elements trial version". When I hit play, I can hear audio, but I don't get any video (just the black screen). Is there a work around, a setting that I can change, or is the trial version supposed to show the black screen?
Thanks,To help with troubleshooting, some questions so people have more to work with
More information needed for someone to help... please click below and provide the requested information
-Premiere Elements FAQ http://forums.adobe.com/thread/1042180
And, exactly what are you editing?
Codec & Format information, with 2 links inside to read
-read both links in reply #1 http://forums.adobe.com/thread/1270588
Report back with the codec details of your file, use the programs below... A screen shot works well to SHOW people what you are doing
http://forums.adobe.com/thread/592070?tstart=30
For PC http://mediainfo.sourceforge.net/en or http://www.headbands.com/gspot/
For Mac http://mediainspector.massanti.com/ -
Adobe Premiere Elements Trial Installation Problem
When I try to install the Premiere Elements trial, I keep getting the message, "Sorry an error has occurred. The application could not be installed because the installer file is damaged. Try obtaining a new installer file from the application author."
Please help!
Thank you,
DannaDownload agfain using a suitable browser like Firefox and using this method:
Direct Download Links for Adobe Software -
The new version of iBooks will not open on my iPad(3gen) after it was installed. Reinstalling makes no difference. It opens then closes right away. Any fix??
Anybody else have this problem?Try this - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.)
Cheers, Tom -
My Facebook application will not work. When you press it, it opens then closes.
So my Facebook app is not working. It was fine earlier today but then out if the blue it stopped working. When u press on the icon it will open then close immediately. How do I fix this? I tried to reset it and that did not help.
Try closing the FB app: double-click the home button, locate the FB app in the recently used list, press and hold the FB icon, tap the whit dash line in the red circle.
If that does not work delete the FB app and reload it. -
When trying to open my mail, it opens then closes immediately, I've deleted the account and re-created it 3 times and also done a reset but still not working, help please
Try closing all apps in Multitask Window
1. Double tap the home button to bring up the multi-tasking view
2. Swipe up on the screenshot of the app you want to exit.
3. The app will fly off the screen
Maybe you are looking for
-
Cant connect wirelessly to internet after installing iphoto 9.2.1
I recently upgraede my system to 10.6.8. Today I downloaded and installed iPhoto 9.2.1 (going from 6.0.6). Now I cant connect to the internet wirelessly. Ethernet works. Could these actions have something to do with causing this problem?
-
How to fetch Excel sheet through File adapter in SAP PI?
Dear all Can u help me with this? Regards karan kanotra
-
Ken Burns default is "Zoom In" so why does it randomly "Zoom Out?"
I first noticed that the default zoom in was inexplicably and randomly reversing when I applied KB in one go to a bunch of selected stills. Thinking that applying it to multiple images at once may be the cause, I tested it on a series of single photo
-
Email app that handles digests well?
I do volunteer technical support on several software and hardware products that send email digests (a standard feature of internet email). The installed app doesn't handle them at all well. Webmail is better, but also not great. Does anyone know o
-
Cisco nexus 6001 not a supported device on cisco prime infrastructure 2.1?
I have installed Cisco Prime Infrastructure 2.2 and Prime Infrastructure still doesn't seem to support the Nexus 6001 platform? Can someone tell me if Cisco Prime Infrastructure will ever support the Cisco Nexus 6001 platform or is there any plans to