Premiere Pro CC / 2014 - Sony f5 XAVC - Codec Missing?

Hi,
I'm trying to import footage that was shot on a Sony F5 camera at 2k 24p with the XAVC codec at various frame rates.
I've tried this on both Premiere Pro CC & Premiere Pro 2014 - both say 'Import failure - codec missing or unavailable'
From what I can find, premiere should support these files?
Adobe Premiere Pro Help | New features summary
(Support for new camera formats)
Sony RAW (F65, F55, F5, FS700)
Any help / suggestions much appreciated
Thanks
Screen shot of my mac setup below.

You can try to convert your files into other format then load them into your premiere. The xavc may be a hard codec to handle with.

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stevemctee wrote:
I appreciate the sidebar conversations, and it is valuable information, but I am really hoping to hear from Adobe about why this card is not listed as supported by AE.
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Audio-Problem with Adobe Premiere Pro CC 2014 by using long Clips in AVC-Intra Codec (4Gb Border)

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(Workstation: Dell Precision T3600, Intel Xeon E5-1620 @ 3.60 GHz, 16 GB RAM, Windows 7 Professional 64-bit, Service Pack 1, Premiere Pro CC 2014.1 (Build 8.1.0)   )
Mediainfo of the P2-Cards:
General
Complete name                            : \CONTENTS\VIDEO\0068T7.MXF
Format                                   : MXF
Format profile                           : OP-Atom
Format settings                          : Closed / Complete
File size                                : 3.92 GiB
Duration                                 : 2mn 28s
Overall bit rate                         : 227 Mbps
Encoded date                             : 2014-10-15 13:33:41.000
Writing application                      : Panasonic P2 2.0
Writing library                          : Panasonic P2 2.0
Video
ID                                       : 2
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Format profile                           : High 4:2:[email protected]
Format settings, CABAC                   : No
Format settings, GOP                     : N=1
Format settings, wrapping mode           : Clip
Codec ID                                 : 0D01030102106002-0401020201323104
Duration                                 : 2mn 28s
Bit rate                                 : 227 Mbps
Width                                    : 1 920 pixels
Height                                   : 1 080 pixels
Display aspect ratio                     : 16:9
Frame rate                               : 50.000 fps
Standard                                 : Component
Color space                              : YUV
Chroma subsampling                       : 4:2:2
Bit depth                                : 10 bits
Scan type                                : Progressive
Bits/(Pixel*Frame)                       : 2.193
Stream size                              : 3.92 GiB (100%)
Color primaries                          : BT.709
Transfer characteristics                 : BT.709
Matrix coefficients                      : BT.709
Mediainfo Audio-Datei P2-Card:
General
Complete name                            : \CONTENTS\AUDIO\0068T700.MXF
Format                                   : MXF
Format profile                           : OP-Atom
Format settings                          : Closed / Complete
File size                                : 13.6 MiB
Duration                                 : 2mn 28s
Overall bit rate mode                    : Constant
Overall bit rate                         : 770 Kbps
Encoded date                             : 2014-10-15 13:33:41.000
Writing application                      : Panasonic P2 2.0
Writing library                          : Panasonic P2 2.0
Audio
ID                                       : 3
Format                                   : PCM
Format settings, Endianness              : Little
Format settings, wrapping mode           : Clip (AES)
Codec ID                                 : 0D01030102060400
Duration                                 : 2mn 28s
Bit rate mode                            : Constant
Bit rate                                 : 768 Kbps
Channel(s)                               : 1 channel
Sampling rate                            : 48.0 KHz
Bit depth                                : 16 bits
Stream size                              : 13.6 MiB (100%)

Hi,
we have the same problem!
It is not possible to play audio with the AVC-Intra100 Codec fluently.
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Anja

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It appears after perhaps the last update Premiere Pro CC 2014 started freezing during editing. It appears to happen mostly with 4K material and using the Ultra key and alpha blending but may also occur with 4K titles. The sequences are 23.976 1080p, with mixed footage from the Sony A7S (50 Mbps XAVC-S/H.264) and GH4 (4K 100 Mbps H.264). There are also frequent crashes with GPUFoundation.dll (Mercury + CUDA). No freezing with software only rendering. I tried a variety of drivers when using a Quadro 5000 with no change in freeze behavior. I tried a new GTX 770 (clean driver install) and the freeze behavior and GPUFoundation.dll crashes are the same, however now even the mouse freezes. With the Quadro 5000, the entire Windows GUI would freeze (become inactive), however the mouse would still move. Thus, it appears there are issues with both NVidia drivers and Premiere Pro CUDA code path on Windows (app errors shouldn't be able to lock up the entire GUI). GPU Meter shows low GPU and GPU memory utilization during the freezes. The freezes typically occur when switching between clips during playback or scrubbing (more often with fast scrubbing). As a developer, it feels like some kind of semaphore lock / race condition, since during the freezes CPU, GPU, and memory utilization are very low. Additional hardware info: 2010 MacPro 12-Core, 24GB RAM running Win7x64 (with latest updates). Side note: PPro used to hang in memory on exit, but stopped after a recent Microsoft forced update (PPro now crashes sometimes on exit but no longer hangs in memory (used to have to kill it after exiting every time)). Has this been reported before? (A7S XAVC & GH4 4K footage is relatively new)

This crash occurred when dragging Black Video with Noise and other effects on top of alpha composited layers (+3 layers). CUDA turned the rendered area black, so I switched to OpenCL. This crash happened a few minutes later. While this would appear to be an Nvidia driver error (OpenCL), perhaps the developers can investigate. The system is very stable except when doing complex operations in PPro (and only PPro crashes). A tried and true Quadro 5000 crashed in the same way (totally different hardware and drivers).
The full debug info wouldn't post, edited shorter:
     Application Specific Signatures:
     Graphics hardware encountered an error and was reset: 0x0000001f
Process:         Adobe Premiere Pro CC 2014 [380]
Path:            /Applications/Adobe Premiere Pro CC 2014/Adobe Premiere Pro CC 2014.app/Contents/MacOS/Adobe Premiere Pro CC 2014
Identifier:      com.adobe.AdobePremierePro
Version:         8.0.1 (8.0.1)
Code Type:       X86-64 (Native)
Parent Process: launchd [191]
Responsible:     Adobe Premiere Pro CC 2014 [380]
User ID:         501
Date/Time:       2014-10-01 03:13:25.803 -0700
OS Version:      Mac OS X 10.9.5 (13F34)
Report Version: 11
Anonymous UUID: 3E030FD4-F38F-857C-3EB9-85D10E36AB49
Crashed Thread: 11 Dispatch queue: opencl_runtime
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Application Specific Information:
abort() called
Application Specific Signatures:
Graphics hardware encountered an error and was reset: 0x0000001f
Thread 0:: Dispatch queue: com.apple.main-thread
0   libsystem_kernel.dylib         0x00007fff8bcbfa1a mach_msg_trap + 10
1   libsystem_kernel.dylib         0x00007fff8bcbed18 mach_msg + 64
2   com.apple.CoreFoundation       0x00007fff8bb10f15 __CFRunLoopServiceMachPort + 181
3   com.apple.CoreFoundation       0x00007fff8bb10539 __CFRunLoopRun + 1161
4   com.apple.CoreFoundation       0x00007fff8bb0fe75 CFRunLoopRunSpecific + 309
5   com.apple.HIToolbox           0x00007fff8d375a0d RunCurrentEventLoopInMode + 226
6   com.apple.HIToolbox           0x00007fff8d3757b7 ReceiveNextEventCommon + 479
7   com.apple.HIToolbox           0x00007fff8d3755bc _BlockUntilNextEventMatchingListInModeWithFilter + 65
8   com.apple.AppKit               0x00007fff86c7424e _DPSNextEvent + 1434
9   com.apple.AppKit               0x00007fff86c7389b -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 122
10 com.apple.AppKit               0x00007fff86c6799c -[NSApplication run] + 553
11 com.adobe.Frontend.framework   0x00000001000ca38d FE::MacApplication::RunSelf() + 45
12 com.adobe.Frontend.framework   0x000000010004898a FE::Application::Run(std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&) + 4058
13 com.adobe.Frontend.framework   0x00000001000cbc44 FE::AppMain(ASL::ObjectPtr<ASL::Module, ASL::AtomicValue> const&, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, int, void*) + 276
14 com.adobe.Frontend.framework   0x00000001000d2e25 FE::Run(ASL::ObjectPtr<ASL::Module, ASL::AtomicValue> const&, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, int) + 581
15 com.adobe.AdobePremierePro     0x00000001000018ac main + 508
16 com.adobe.AdobePremierePro     0x00000001000016a4 start + 52
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0   libsystem_kernel.dylib         0x00007fff8bcc4662 kevent64 + 10
1   libdispatch.dylib             0x00007fff8a0c2421 _dispatch_mgr_invoke + 239
2   libdispatch.dylib             0x00007fff8a0c2136 _dispatch_mgr_thread + 52
Thread 2:
0   libsystem_kernel.dylib         0x00007fff8bcc464a kevent + 10
1   com.adobe.dvatransport.framework 0x0000000100e294fc boost::asio::detail::kqueue_reactor::run(bool, boost::asio::detail::op_queue<boost::asio::detail::task_io_service_operation>&) + 236
2   com.adobe.dvatransport.framework 0x0000000100e291a7 boost::asio::detail::task_io_service::do_run_one(boost::asio::detail::scoped_lock<boost:: asio::detail::posix_mutex>&, boost::asio::detail::task_io_service_thread_info&, boost::system::error_code const&) + 375
3   com.adobe.dvatransport.framework 0x0000000100e28d18 boost::asio::detail::task_io_service::run(boost::system::error_code&) + 552
4   com.adobe.dvatransport.framework 0x0000000100e18157 SkyConnectionEnv::MainLoop() + 167
5   com.adobe.dvatransport.framework 0x0000000100e17c09 SkyConnectionEnv::StaticThreadFunc(SkyConnectionEnv*) + 9
6   com.adobe.boost_threads.framework 0x0000000100294dba thread_proxy + 186
7   libsystem_pthread.dylib       0x00007fff8c0ce899 _pthread_body + 138
8   libsystem_pthread.dylib       0x00007fff8c0ce72a _pthread_start + 137
9   libsystem_pthread.dylib       0x00007fff8c0d2fc9 thread_start + 13
Thread 3:
0   libsystem_kernel.dylib         0x00007fff8bcc3716 __psynch_cvwait + 10
1   libsystem_pthread.dylib       0x00007fff8c0d0c3b _pthread_cond_wait + 727
2   com.adobe.dvacore.framework   0x000000010036a0ab boost::asio::detail::task_io_service::do_run_one(boost::asio::detail::scoped_lock<boost:: asio::detail::posix_mutex>&, boost::asio::detail::task_io_service_thread_info&, boost::system::error_code const&) + 139
3   com.adobe.dvacore.framework   0x0000000100369e18 boost::asio::detail::task_io_service::run(boost::system::error_code&) + 552
4   com.adobe.dvacore.framework   0x0000000100369bda boost::asio::detail::posix_thread::func<boost::asio::detail::resolver_service_base::work_ io_service_runner>::run() + 42
5   com.adobe.dvatransport.framework 0x0000000100e29bb3 boost_asio_detail_posix_thread_function + 19
6   libsystem_pthread.dylib       0x00007fff8c0ce899 _pthread_body + 138
7   libsystem_pthread.dylib       0x00007fff8c0ce72a _pthread_start + 137
8   libsystem_pthread.dylib       0x00007fff8c0d2fc9 thread_start + 13
Thread 4:
0   libsystem_kernel.dylib         0x00007fff8bcc3716 __psynch_cvwait + 10
1   libsystem_pthread.dylib       0x00007fff8c0d0c3b _pthread_cond_wait + 727
2   com.apple.CoreServices.CarbonCore 0x00007fff824bc800 TSWaitOnCondition + 108
3   com.apple.CoreServices.CarbonCore 0x00007fff824bc9ff TSWaitOnConditionTimedRelative + 172
4   com.apple.CoreServices.CarbonCore 0x00007fff8248d145 MPWaitOnQueue + 192
5   com.adobe.dvacore.framework   0x00000001003a359d dvacore::threads::ThreadSafeDelayQueue::PopWithTimeout(std::auto_ptr<dvacore::threads::Al locatedFunctionT<boost::function<void ()> > >&, int) + 141
6   com.adobe.dvacore.framework   0x00000001003a1500 dvacore::threads::(anonymous namespace)::ThreadedWorkQueue::WorkerMain(boost::shared_ptr<dvacore::threads::ThreadSafeD elayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&) + 160
7   com.adobe.dvacore.framework   0x00000001003919ac boost::function0<void>::operator()() const + 28
8   com.adobe.dvacore.framework   0x000000010039e473 dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 115
9   com.adobe.boost_threads.framework 0x0000000100294dba thread_proxy + 186
10 libsystem_pthread.dylib       0x00007fff8c0ce899 _pthread_body + 138
11 libsystem_pthread.dylib       0x00007fff8c0ce72a _pthread_start + 137
12 libsystem_pthread.dylib       0x00007fff8c0d2fc9 thread_start + 13
Thread 5:
0   libsystem_kernel.dylib         0x00007fff8bcc3716 __psynch_cvwait + 10
1   libsystem_pthread.dylib       0x00007fff8c0d0c3b _pthread_cond_wait + 727
2   com.adobe.GPUFoundation.framework 0x000000010941b8d6 void boost::condition_variable_any::wait<boost::unique_lock<boost::mutex> >(boost::unique_lock<boost::mutex>&) + 70
3   com.adobe.GPUFoundation.framework 0x0000000109419705 GF::Device::AcquireExclusiveAccess() + 117
4   com.adobe.PlayerMediaCore.framework 0x0000000129518684 AdobePlayer::PlayerDisplay::UpdateWindow() + 372
5   com.adobe.PlayerMediaCore.framework 0x000000012952b2a5 AdobePlayer::PlayerMain::OnUpdate() + 21
6   com.adobe.PlayerMediaCore.framework 0x0000000129530501 PrPlayModule<AdobePlayer::PlayerMain>::PlayEntry(int, pmStdParms*, void*, void*) + 241
7   com.adobe.PlayerMediaCore.framework 0x0000000129530390 xPlayEntry + 16
8   com.adobe.PlayerHost.framework 0x00000001057238c4 ML::CallPlayerModuleGuarded(int (*)(int, pmStdParms*, void*, void*), int, pmStdParms*, void*, void*, int*, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&) + 276
9   com.adobe.PlayerHost.framework 0x0000000105721669 ML::PlayerModule::CallPlugin(int, void*, void*) + 153
10 com.adobe.PlayerHost.framework 0x0000000105745c36 ML::VideoPlayer::CallPlayModuleSelector_Update() + 86
11 com.adobe.PlayerHost.framework 0x000000010573421d ML::VideoPlayer::ForceDisplayRedraw(ML::PlayerOutputQuality) + 205
12 com.adobe.PlayerHost.framework 0x0000000105728a34 ML::PlayModuleThreadQueue::ExecuteDeferredCall(ASL::ObjectPtr<ML::DeferredCallBase, ASL::AtomicValue>) + 340
13 com.adobe.PlayerHost.framework 0x0000000105727935 ML::PlayModuleThreadQueue::ServiceQueue() + 293
14 com.adobe.dvacore.framework   0x00000001003a159e dvacore::threads::(anonymous namespace)::ThreadedWorkQueue::WorkerMain(boost::shared_ptr<dvacore::threads::ThreadSafeD elayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&) + 318
15 com.adobe.dvacore.framework   0x00000001003919ac boost::function0<void>::operator()() const + 28
16 com.adobe.dvacore.framework   0x000000010039e473 dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 115
17 com.adobe.boost_threads.framework 0x0000000100294dba thread_proxy + 186
18 libsystem_pthread.dylib       0x00007fff8c0ce899 _pthread_body + 138
19 libsystem_pthread.dylib       0x00007fff8c0ce72a _pthread_start + 137
20 libsystem_pthread.dylib       0x00007fff8c0d2fc9 thread_start + 13
Thread 6:
0   libsystem_kernel.dylib         0x00007fff8bcc3716 __psynch_cvwait + 10
1   libsystem_pthread.dylib       0x00007fff8c0d0c77 _pthread_cond_wait + 787
2   com.apple.CoreServices.CarbonCore 0x00007fff824bc9e7 TSWaitOnConditionTimedRelative + 148
3   com.apple.CoreServices.CarbonCore 0x00007fff8248d145 MPWaitOnQueue + 192
4   com.adobe.dvacore.framework   0x00000001003a359d dvacore::threads::ThreadSafeDelayQueue::PopWithTimeout(std::auto_ptr<dvacore::threads::Al locatedFunctionT<boost::function<void ()> > >&, int) + 141
5   com.adobe.dvacore.framework   0x00000001003a1500 dvacore::threads::(anonymous namespace)::ThreadedWorkQueue::WorkerMain(boost::shared_ptr<dvacore::threads::ThreadSafeD elayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&) + 160
6   com.adobe.dvacore.framework   0x00000001003919ac boost::function0<void>::operator()() const + 28
7   com.adobe.dvacore.framework   0x000000010039e473 dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 115
8   com.adobe.boost_threads.framework 0x0000000100294dba thread_proxy + 186
9   libsystem_pthread.dylib       0x00007fff8c0ce899 _pthread_body + 138
10 libsystem_pthread.dylib       0x00007fff8c0ce72a _pthread_start + 137
11 libsystem_pthread.dylib       0x00007fff8c0d2fc9 thread_start + 13
Thread 7:
0   libsystem_kernel.dylib         0x00007fff8bcbfa1a mach_msg_trap + 10
1   libsystem_kernel.dylib         0x00007fff8bcbed18 mach_msg + 64
2   libcuda_334.01.03_mercury.dylib 0x00000001223f85a2 cuosEventWait + 210
3   libcuda_334.01.03_mercury.dylib 0x000000012233e922 intHandlerMain + 114
4   libcuda_334.01.03_mercury.dylib 0x00000001223f9479 cuosPosixThreadStartFunc(void*) + 41
5   libsystem_pthread.dylib       0x00007fff8c0ce899 _pthread_body + 138
6   libsystem_pthread.dylib       0x00007fff8c0ce72a _pthread_start + 137
7   libsystem_pthread.dylib       0x00007fff8c0d2fc9 thread_start + 13
Thread 8:
0   libsystem_kernel.dylib         0x00007fff8bcbfa1a mach_msg_trap + 10
1   libsystem_kernel.dylib         0x00007fff8bcbed18 mach_msg + 64
2   libclh.dylib                   0x000000011ae0fe19 0x11a800000 + 6356505
3   libclh.dylib                   0x000000011a8c5df2 0x11a800000 + 810482
4   libclh.dylib                   0x000000011ae10c69 0x11a800000 + 6360169
5   libsystem_pthread.dylib       0x00007fff8c0ce899 _pthread_body + 138
6   libsystem_pthread.dylib       0x00007fff8c0ce72a _pthread_start + 137
7   libsystem_pthread.dylib       0x00007fff8c0d2fc9 thread_start + 13
Thread 9:
0   libsystem_kernel.dylib         0x00007fff8bcbfa1a mach_msg_trap + 10
1   libsystem_kernel.dylib         0x00007fff8bcbed18 mach_msg + 64
2   libclh.dylib                   0x000000011ae0fe19 0x11a800000 + 6356505
3   libclh.dylib                   0x000000011a8c5df2 0x11a800000 + 810482
4   libclh.dylib                   0x000000011ae10c69 0x11a800000 + 6360169
5   libsystem_pthread.dylib       0x00007fff8c0ce899 _pthread_body + 138
6   libsystem_pthread.dylib       0x00007fff8c0ce72a _pthread_start + 137
7   libsystem_pthread.dylib       0x00007fff8c0d2fc9 thread_start + 13
Thread 10:
0   libsystem_kernel.dylib         0x00007fff8bcbfa1a mach_msg_trap + 10
1   libsystem_kernel.dylib         0x00007fff8bcbed18 mach_msg + 64
2   libclh.dylib                   0x000000011ae0fe19 0x11a800000 + 6356505
3   libclh.dylib                   0x000000011a8c5df2 0x11a800000 + 810482
4   libclh.dylib                   0x000000011ae10c69 0x11a800000 + 6360169
5   libsystem_pthread.dylib       0x00007fff8c0ce899 _pthread_body + 138
6   libsystem_pthread.dylib       0x00007fff8c0ce72a _pthread_start + 137
7   libsystem_pthread.dylib       0x00007fff8c0d2fc9 thread_start + 13
Thread 11 Crashed:: Dispatch queue: opencl_runtime
0   libsystem_kernel.dylib         0x00007fff8bcc3866 __pthread_kill + 10
1   libsystem_pthread.dylib       0x00007fff8c0cf35c pthread_kill + 92
2   libsystem_c.dylib             0x00007fff8c131bba __abort + 145
3   libsystem_c.dylib             0x00007fff8c131b29 abort + 140
4   libGPUSupportMercury.dylib     0x00007fff89db41ca gpusKillClient + 111
5   libGPUSupportMercury.dylib     0x00007fff89db4b51 gpusQueueSubmitDataBuffers + 155
6   libclh.dylib                   0x000000011a90ee26 0x11a800000 + 1109542
7   libclh.dylib                   0x000000011a8b104a 0x11a800000 + 725066
8   libclh.dylib                   0x000000011a8b10a1 0x11a800000 + 725153
9   libclh.dylib                   0x000000011a8b4394 0x11a800000 + 738196
10 libclh.dylib                   0x000000011a910425 clhCtxSynchronize + 21
11 com.nvidia.web.GeForceGLDriverWeb 0x00001234402e627d gldFinishQueue + 234
12 com.apple.opencl               0x00007fff87917abe 0x7fff87911000 + 27326
13 com.apple.opencl               0x00007fff87931123 0x7fff87911000 + 131363
14 com.apple.opencl               0x00007fff8793414a 0x7fff87911000 + 143690
15 libdispatch.dylib             0x00007fff8a0c028d _dispatch_client_callout + 8
16 libdispatch.dylib             0x00007fff8a0c6a18 _dispatch_barrier_sync_f_slow + 460
17 com.apple.opencl               0x00007fff87933faa 0x7fff87911000 + 143274
18 com.apple.opencl               0x00007fff8792a202 clEnqueueMapBuffer + 631
19 com.adobe.RendererGPU.framework 0x0000000111714245 GF::ScopedRecordedHostMemory::Map() const + 133
20 com.adobe.RendererGPU.framework 0x00000001117685ea RendererGPU::PointwiseFilterHostNode::ApplyConcatenatedPointwiseFilters(ASL::InterfaceRef <MF::IVideoFrame, MF::IVideoFrame> const&, ASL::InterfaceRef<MF::IVideoFrame, MF::IVideoFrame> const&, boost::shared_ptr<RenderResults> const&, std::vector<RendererGPU::PointwiseFilter, std::allocator<RendererGPU::PointwiseFilter> > const&) + 826
21 com.adobe.RendererGPU.framework 0x0000000111767daf RendererGPU::PointwiseFilterHostNode::Process(ASL::InterfaceRef<IRenderNode, IRenderNode> const&, RenderParams const&, boost::shared_ptr<RenderResults> const&) + 831
22 com.adobe.RendererGPU.framework 0x000000011171d2b8 RendererGPU::FilterNode::ProcessFrameOnDevice(ASL::InterfaceRef<IRenderNode, IRenderNode> const&, RenderParams const&, boost::shared_ptr<RenderResults> const&, ASL::InterfaceRef<MF::IVideoFrame, MF::IVideoFrame>&) + 1448
23 com.adobe.RendererGPU.framework 0x00000001117ad03c RenderNodeBase::ProcessFrameOnDevice(ASL::InterfaceRef<IRenderNode, IRenderNode> const&, RenderParams const&, boost::shared_ptr<RenderResults> const&, ASL::InterfaceRef<MF::IVideoFrame, MF::IVideoFrame>&) + 76
24 com.adobe.RendererGPU.framework 0x000000011171d094 RendererGPU::FilterNode::ProcessFrameOnDevice(ASL::InterfaceRef<IRenderNode, IRenderNode> const&, RenderParams const&, boost::shared_ptr<RenderResults> const&, ASL::InterfaceRef<MF::IVideoFrame, MF::IVideoFrame>&) + 900
25 com.adobe.RendererGPU.framework 0x00000001117ad03c RenderNodeBase::ProcessFrameOnDevice(ASL::InterfaceRef<IRenderNode, IRenderNode> const&, RenderParams const&, boost::shared_ptr<RenderResults> const&, ASL::InterfaceRef<MF::IVideoFrame, MF::IVideoFrame>&) + 76
26 com.adobe.RendererGPU.framework 0x000000011171d094 RendererGPU::FilterNode::ProcessFrameOnDevice(ASL::InterfaceRef<IRenderNode, IRenderNode> const&, RenderParams const&, boost::shared_ptr<RenderResults> const&, ASL::InterfaceRef<MF::IVideoFrame, MF::IVideoFrame>&) + 900
27 com.adobe.RendererGPU.framework 0x00000001117ad03c RenderNodeBase::ProcessFrameOnDevice(ASL::InterfaceRef<IRenderNode, IRenderNode> const&, RenderParams const&, boost::shared_ptr<RenderResults> const&, ASL::InterfaceRef<MF::IVideoFrame, MF::IVideoFrame>&) + 76
28 com.adobe.RendererGPU.framework 0x000000011171d094 RendererGPU::FilterNode::ProcessFrameOnDevice(ASL::InterfaceRef<IRenderNode, IRenderNode> const&, RenderParams const&, boost::shared_ptr<RenderResults> const&, ASL::InterfaceRef<MF::IVideoFrame, MF::IVideoFrame>&) + 900
29 com.adobe.RendererGPU.framework 0x00000001117194d5 RendererGPU::CompositorNode::Process(ASL::InterfaceRef<IRenderNode, IRenderNode> const&, RenderParams const&, boost::shared_ptr<RenderResults> const&) + 1413
30 com.adobe.RendererGPU.framework 0x000000011171d2b8 RendererGPU::FilterNode::ProcessFrameOnDevice(ASL::InterfaceRef<IRenderNode, IRenderNode> const&, RenderParams const&, boost::shared_ptr<RenderResults> const&, ASL::InterfaceRef<MF::IVideoFrame, MF::IVideoFrame>&) + 1448
31 com.adobe.RendererGPU.framework 0x000000011170f36f RendererGPU::(anonymous namespace)::RendererGPU::ProduceFrame(ASL::InterfaceRef<IRenderNode, IRenderNode> const&, RenderParams const&, boost::shared_ptr<RenderResults> const&, ASL::InterfaceRef<MF::IVideoFrame, MF::IVideoFrame>&, ASL::InterfaceRef<MF::IVideoFrame, MF::IVideoFrame>&, std::string*, ASL::ParamRect<int>) + 1279
32 com.adobe.PlayerMediaCore.framework 0x0000000129535bf0 AdobePlayer::RenderRequest::ProduceFrame(ASL::InterfaceRef<MF::IVideoFrame, MF::IVideoFrame>&, ASL::InterfaceRef<MF::IVideoFrame, MF::IVideoFrame>&, RenderParams const&, std::string*, ASL::ParamRect<int>) + 96
33 com.adobe.PlayerMediaCore.framework 0x000000012951cefd AdobePlayer::PlayerDisplay::PresentRenderRequestImpl(boost::shared_ptr<AdobePlayer::Rende rRequest> const&) + 1901
34 com.adobe.PlayerMediaCore.framework 0x00000001295204db AdobePlayer::PlayerDisplay::PresentLastCompletedRenderRequestImpl() + 267
35 com.adobe.dvacore.framework   0x00000001003a159e dvacore::threads::(anonymous namespace)::ThreadedWorkQueue::WorkerMain(boost::shared_ptr<dvacore::threads::ThreadSafeD elayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&) + 318
36 com.adobe.dvacore.framework   0x00000001003919ac boost::function0<void>::operator()() const + 28
37 com.adobe.dvacore.framework   0x000000010039e473 dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 115
38 com.adobe.boost_threads.framework 0x0000000100294dba thread_proxy + 186
39 libsystem_pthread.dylib       0x00007fff8c0ce899 _pthread_body + 138
40 libsystem_pthread.dylib       0x00007fff8c0ce72a _pthread_start + 137
41 libsystem_pthread.dylib       0x00007fff8c0d2fc9 thread_start + 13
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Why does Premiere Pro CC 2014 renders incredibly slow?

Dear Premiere Pro experts
I created a movie with Adobe Premiere Pro CC 2014 and I have serious performance issues when it comes to export the movie.
The first 10% renders pretty fast and takes 1 hour. Then it takes for every additional 1% about 4 hours! (never rendered it to finish so far, 14% max so far)
Here are some facts that might help to isolate the problem:
Project:
Length: 24 minutes in total, splitted into several sequences (up to 4 minutes) and arranged on a "main-sequence"
Input: Cineform AVI files, 1080p, 59fps (I converted GoPro 3+ footage (3D!) using GoPro Studio to the Cineform format for further processing)
Desired Output: Same as input, preserving 3D (Render 3D Intermediate)
Effects used: Warp-Stabilizer (default settings) and Auto-Color (smoothing 1-2 sec) on almost every clip.
Hardware / Software:
i7-3770K @3.5 GHZ (Quadcore)
16 GB RAM
NVIDIA Geforce GTX 970 (also tried with a ATI Radeon R9 290X)
Windows 8.1
SSD for OS and programs, RAID 0 for media files and project, separate drive for rendering output.
Then I tried to render using AME using the same settings. The whole video rendered in about 14 hours what is acceptable in my case. There problem here is that the 3D gets lost, even if I selected "Render 3D Intermediate". The picture for the left eye is the same as the one for the right eye. This is not happening when I do a direct export. But the direct export get almost stuck at around 10%.
There is almost no difference in choosing Software-Rendering and GPU. Also, the GPU has almost no load. Premiere Pro uses the CPU for about 45% (total usage 65%) and takes up 5-9 GB of memory (total usage 65%). Disk usage at around 14b/s.
I think there are two problems. One is that AME renders differently (no 3D) and the other is that the direct export takes way too long.
Can someone help me with any of these problems?
Thank you,
Martin

I did some additional research and found out, that the slow rendering happens with this combination:
- Auto-Color using Temporal Smoothing
- Render 3D Intermediate
Without rendering the 3D intermediate, Temporal Smoothing is not a problem. And without temporal smoothing, Rendering 3D Intermediate is not a problem.
Might this be a problem in the codec or in Premiere?

How do I get Premiere Pro to capture in a different codec?

I have been attempting to capture footage from a Sony HVR-V1U into Premiere Pro CC 2014. I am running an HDMI cable from the camera to a BlackMagic Intensity Pro card. The only options I have are Uncompressed 8-bit 4:2:2, MotionJPEG, and DVCPROHD. I want to capture directly to a DNxHD Quicktime file.
The best I have been able to manage so far is capturing to the Uncompressed 422 format, then taking it into Adobe Media Encoder, and compressing it to DNxHD100. This is okay but, it is far more time consuming, and, it leaves me with an .mxf file and a .xmf.xmp file when I'm looking to get a Quicktime file.
My OS is Windows 8.1 - I also have a BlackMagic Decklink SDI 4K installed alongside the Intensity Pro.

I have a Blackmagic Decklink Extreme HD Card. Copied All Files from Blackmagic Installation folder ( C:\Program Files (x86)\Blackmagic Design\Blackmagic Desktop Video\Premiere Support ) to appropriate folders in Premiere install folder and everything Started worked fine. Looks like a installation bug by Blackmagic. If it helps please mark as useful. thanks.

Premiere Pro CC 2014 Stalls Midway Through Render

I've recently added the CC 2014 suite to my computer, and for the most part it's good and solid. However, whenever I try to output a file from Premiere Pro CC 2014, either as a direct export or via Media Encoder, the program simply stops rendering midway through the process. It doesn't actually freeze up or fail to respond, as I can easily stop the render altogether without having to resort to task manager. It simply stops as any random point and then the estimated render time begins to climb, and it doesn't stop climbing. It doesn't matter what settings I use, custom or preset, MOV, MP4, AVI...h.264, mpeg...codec or container does not matter. The results are the same. I even tried changing the Preview File Format, nothing different there either. Tried a complete uninstall/re-install (made sure to use the cleaner tool). No luck.
As someone who relies pretty heavily on NLE's to cover his freelance work, this is pretty disconcerting. For now, my only fix was to step back to the previous version of CC, but I don't view that as a long term solution. Anyone have any ideas?
For clarity, here are my system specs:
Motherboard: Asus Z97-Pro
CPU: Intel i7 4790k (with Corsair H110 Liquid Cooler)
RAM: G.Skill Ares series 1866 - 32GB
GPU: EVGA GTX 780 - 3GB
Primary Drive: Intel 335 Series SSD - 240GB

You say it stops at random points every time. Are they really random, or is it at the same general area on your timeline? There may be a piece of media there that is preventing it from finishing. This has happened to us several times throughout our editing process for our documentary and it is almost always a image file that causes this issue. Generally replacing it or converting it to another format will help in our case.

Premiere Pro CC 2014.2 - Crash when dragging videofile into timeline

Hey guys,
when I try to drag a image or videofile (doesn't really matter which fileformat, codec or length) into a sequence Premiere Pro CC 2014.2 will crash immediately, without a warning. Just the usual "Adobe Premiere has stopped working" in Windows 7.
I'm using Windows 7 64-bit with 4GB RAM, Intel Core i3-4130 COU @ 3,40 GHz and a Intel HD Graphics 4400. Premiere Pro worked seamlessly just days before, without any change to the system. The error occured in Premiere Pro CC 2014.1 too. Maybe it's a problem with the video preview? Music files are no problem.
Thanks in advance! Need help asap. customers are waiting

Solution:
My graphics card did not supported the "Mercury Playback Engine GPU Acceleration (Open CL)". You can change it into "Mercury Playback Engine Software Only" in your Project Settings.
But this is in the wrong place in my opinion. Why not in "Edit/Preferences"? I could've changed it by myself but I did not find the menu.
Thanks Michaela from the Adobe Support Chat!

Adobe Premiere Pro CC not opening an xml file created in Adobe Premiere Pro CC 2014

Hello,
I had created a project using Adobe Premiere CC 2014 which had some minor changes, which were going to be done by my boss, who uses Premiere Pro CC. However the project file of Adobe Premiere CC 2014 was not getting opened in Premiere Pro CC giving a message of type that as this file was created in a newer version of Premiere, it cannot be opened. After searching on this forum I found that we have to convert the Premiere Pro CC 2014 project file to XML file which can be then imported onto Premiere CC. So I created a XML file by selecting File-> Export -> Final Cut Pro XML and sent it to my boss. However even the xml file is not getting opened after being imported onto Premiere Pro CC giving an error of sorts, Cannot open the file since there is a problem with the codecs.
Have I done something wrong? Please guide me since I am a beginner to the Adobe environment and would very much appreciate any help.
Thank you.

Indeed..... but are they fully documented, includuing Adobe's implementation of Multicam?
Collapsing them should really be no more than a day or two of work for an Adobe engineer and a day of beta testing. Seriously. Lots of people want this - it only takes a few minutes with google to find people struggling with this exact problem. Premiere Pro Multicam --> Resolve.
Since we do a lot of multicam work it's something that's important to us.
Lots of other people never go near multicam, so I guess for them it's something they really don't care about.
I currently have > 22 hours of multicam sequences that need primary colour correction and follow on grading..... resolve would be the best choice by far.

Adobe Premiere Pro CC 2014.2 (8.2) freezes up constantly on Mac OS X Yosemite

After the latest update (no idea which one but the latest update) Premiere Pro cc just keeps freezing up constantly. There's no indication what brings it up but after different periods of time I just get the apple wheel and the entire program freezes up. I force quit and get the "sorry, a serious problem has occured", blabla. Sometimes it's in the middle of cutting a clip, sometimes it's while trimming. There isn't a single indication what causes it. At first I thought it was only because of using a multicam clip, but that's not the case anymore. I tried reducing memory to other apps, deleting preview files, deleting autosaves, turning off autosave altogether, deleting Adobe Premiere 8.0 preference file, changing permissions, basically everything in this post: Re: Adobe Premiere Pro CC keeps crashing... (Which now also seems totally neglected by Adobe).
Believe me, there's hardly a thing I haven't tried.
It's getting REALLY frustrating now and it's time something is done about this. Yes I know, "don't just say it's frustrating, explain the problem", but that fase has passed now. I'm paying for this product and it needs to work like it should.
Also I know I'm not the only one who's having these problems.
My specs are:
OS X Yosemite 10.10.1
MacBook Pro (Retina, Mid 2012)
2,3 GHz Intel Core i7
16 GB 1600 MHz DDR3
NVIDIA GeForce GT 650M 1024 MB

Hi JJ,
JJ Millen wrote:
It is not about the past times you may or may not have participated, but about the latest message from rob654 and my last messages in that thread (which are clearly not about Windows).
One great reason to get a Mac only version of the post. It is never a good idea to post on a Windows post with Mac problems. And when threads get so long and unruly, the team can't focus on the actual issue so it doesn't get the attention it needs.
Now that we have that sorted out...
JJ Millen wrote:
I checked that and it says 8.2.0. (65) build.
Thanks for the verification. You are running Premiere Pro CC 2014.2 (8.2). It helps to have that absolutely clear.
JJ Millen wrote:
Here are all the checkpoints mentioned in that thread, applicable to my project:
- Version 8.2.0;
- My Creative Cloud says Premiere Pro is up-to-date;
- Operating system is OS X Yosemite version 10.10.1 (14B25);
Very well, did things operate any differently on Mac OS X 10.9.x? Or did you have the same problem?
JJ Millen wrote:
Type: MPEG Movie
File Size: 4,0 GB
Image Size: 1920 x 1080
Frame Rate: 25,00
Source Audio Format: 48000 Hz - 16 bit - Stereo
Project Audio Format: 48000 Hz - 32 bit floating point - Stereo
Total Duration: 00:12:35:16
Pixel Aspect Ratio: 1,0;
So is this H.264? What is the camera that you are working with? DSLR?
JJ Millen wrote:
- I do not get any error messages, except for the "Sorry, a serious problem has occurred"-message after I have to force quit my Premiere because of the freeze;
What kind of drives are the media files stored on?
Are the permissions set correctly (as Read/Write) for the Mac HD and your media drives?
Are the permissions set correctly for all the Adobe folders as I outlined in my blog?
JJ Millen wrote:
- The problem mostly occurs when cutting a clip with the razor tool, regardless of the kind of clip;
When you import clips, are you using File > Import, or are you importing via the Media Browser?
JJ Millen wrote:
- Yes this has worked before, the problems started either after creating a submix (which I've deleted, without result) and/or after updating to a newer version of Premiere CC;
Definitely do not update Premiere Pro or OS X when in the middle of a project. Wait until it's complete. If you did either or both of these things, you can cause your project to become corrupt. After your current project is wrapped, test with a brand new project.
JJ Millen wrote:
- The only software I run actively besides Premiere is Apple's Mail program, Safari and/or Chrome, sometimes Wire, sometimes Spotify;
- I currently have no third-part effects or codecs installed in Premiere;
- I installed the latest CUDA Mac Driver, version 6.5.37 (release date 01/14/2015);
- The problem just happens while working in my sequence, not in any final output. I don't know what is meant by "previews", but I have the yellow bar indicator in my sequence, if that's info you need.
I have heard of others having issues with OS X 10.10 and NVIDIA GPUs. My advice is to consider downgrading your OS if you continue to have issues. I believe I have avoided a lot of trouble by sticking to OS X 10.8.5.
Previews AKA the Media Cache are your "render files." They can become corrupt, so it's a good idea to trash them when troubleshooting. You can locate them via your Preferences > Media. Click the Browse button.
JJ Millen wrote:
Okay I went through that menu (which I'm not eager to do, I prefer direct contact) and came across the CUDA setting inside the project settings. I've now enabled the "Mercury Playback Engine GPU Acceleration (CUDA)", which might help.
So were you set to "Mercury Playback Engine Software Only" or "Mercury Playback Engine GPU Acceleration (OpenCL)" prior to changing it to "Mercury Playback Engine GPU Acceleration (CUDA)?
JJ Millen wrote:
Testing with a brand new project is not an option. I have a deadline for my current project and it's impossible to start from scratch. What I did try is start a new project and importing the existing one, which didn't help so far.
I was just wondering if you experienced the same issues in a new project. Any project you update to a new version is suspect, in my opinion. In the future, try to avoid doing that. If your current project is corrupt, I could see why you are having certain issues.
For what it's worth, we had another user that exhibited similar issues until they started with a brand new Premiere Pro CC 2014.2 (8.2) file.
Since importing your 8.1 file to a new 8.2 project isn't working, make sure to triple check permissions on all the Adobe folders I laid out in my blog post: Premiere Pro CC, CC 2014, or 2014.1 freezing on startup or crashing while working (Mac OS X 10.9, and later)
It's the #1 reason Mac users experience freezing and crashing. The other one I'd look at is that NVIDIA drivers are not working well with Yosemite. Finally, if you update a project across versions, it can become corrupt. Not much you can do about that except start a new project ASAP.
Thanks,
Kevin

Adobe premiere pro cc 2014 - constantly crashing

Naturally, my project is under deadline..
My system is running OS X 10.9.4 (13E28)
late-2012 MacBook Pro Retina
2.6 GHz Intel Core i7
16GB 1600 MHz DDR3
Intel HD Graphics 4000
NVIDIA GeForce GT 650M
768Gb Flash Hard Drive
My project consists of DSLR footage (h.264 compressed files) and Zoom H4N Audio (.WAV files)
Even after spending most of Thursday and Friday on the phone with Adobe support; deleted all files from media cache, re-imported project, waited for premiere to re-conformed footage, etc..
...I still find my project loading sluggishly.. like it takes 15 minutes until video clips in the sequence will fully loads & appear in the project window... it becomes momentarily operable before quickly becoming inoperable as the video and audio no longer playback or respond to the cursor.
At that point (when playback no longer works) I can still save the project.
It seems as though the software loses the dynamic link between the footage as it completely goes black.
Then when I try to exit Premiere CC 2014.. the program locks up and crashes with no report.
The crash reports I have are from a few days ago when they first began and before they stooped generating reports.
Majority of the errors were:
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: EXC_I386_GPFLT
It also crashed a few times with the following errors:
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_PROTECTION_FAILURE at 0x00007fff5fbfdef0
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000018
Any help would be greatly appreciated!

First I must say.. ADOBE PREMIERE PRO CC 2014 is glitchy as hell (and in my three weeks editing a documentary or rather two weeks bc I lost an entire week due to this issue) I have come to learn and identify some workaround solutions..
Here is what I originally wrote after speaking to five different Adobe engineers...
It is only an issue with PrCC2014 and the temporary solution before the upcoming update is to...
1) Go into Preferences... Audio... and UNCHECK the box next to "Maintain pitch while shuttling."
[this is a new feature in PrCC2014 that is processor intensive, causes audio dropouts, and is a major player in why the playback suffers]
2) Go into your sequences settings for each sequence you have for DSLR footage and change the Editing Mode preset to "CUSTOM"
3) Next scroll down to Video Previews and change the preview file format to "QuickTime" and the codec to "Animation."
4) Uncheck the box next to "Composite in Linear Color (requires GPU acceleration or max render quality).
[this is another new feature that is also processor intensive & is also a key suspect to the problem]
THE KEY TO FIXING (temporarily) THE BEHAVIOR
When your computer begins to show signs of the glitchy - sluggish playback behavior..
Stop.. go back into your SEQUENCE SETTINGS and change it to a different EDITING MODE (only temporarily) and click OK.
You could change yours from ProRes to CUSTOM (as indicated in step #3)
Next a prompt will pop up asking you...
Click okay then immediately go back to SEQUENCE SETTINGS and change it back to your original setting, in your case, ProRes.
Somehow, by DELETING those PREVIEW FILES it essentially resets the issue... until the dreaded glitchy behavior returns.
I have had luck with this trick and hopefully you will too..
Cheers!

Premiere Pro CC 2014 playback freezing and crashing with new iMac i7

Using Premiere Pro CC 2014 and having constant playback freezing and software crashes on a brand new iMac i7.
Here are the specs:
iMac i7 4.0GHz 5k Retina
32 GB Ram
AMD Radeon R9 M295X 4GB graphics card
512GB Solid State Drive
I was on chat yesterday with an Adobe tech. Although playback/render settings show the OpenCL option to utilize the AMD graphics card for processing, I was advised to switch to "Software Only" as that card is not supported yet. I had to re-render my 45 minute documentary (which doesn't appear to be any faster than it was on my old 2011 iMac by the way) and it still has the same issues.
So frustrating? Anyone else experiencing this? Any advice? I hope I didn't just buy this "super machine" in vein.
Thanks,
Jason

Hi All,
Taking some tips from Kevin Monahan. If you haven't already gone through this list please do so.
Sign out from Creative Cloud, restart Premiere Pro, then sign in
Update any GPU drivers
Trash preferences
Ensure Adobe preference files are set to read/write
Delete media cache
Remove plug-ins
If you have AMD GPUs, make sure CUDA is not installed
Repair permissions
In Sequence Settings > Video Previews, change the codec to one that matches your footage
Disconnect any third party hardware
If you have a CUDA GPU, ensure that the Mercury Playback Engine is set to CUDA, not OpenCL
Disable App Nap
Reboot
Best,
Peter Garaway
Adobe
Premiere Pro

Premiere Pro CC 2014.0 has stopped working

I have Premiere Pro CC 2014.0 installed
I can't install 2014.0.1 because it's simply not available despite being told the contrary from Adobe Communities moderators.
I'm using Windows 8.1
There is no actual error message from premiere, the message comes from Windows Problem Reporting which states: "Adobe Premiere Pro CC 2014.0 has stopped working... A problem casued the program to stop working correctly. Windows will close the program and notify you if a solution is available."
This error occurs during the launch of Premiere Pro.
This problem began to persist yesterday. It occurs while no other programs are running. I am running no third party codecs or add-ons to Premiere Pro.
Here is the AMT3 log file:
It's not letting upload this information.
The contents of this file suggest premiere pro is trying to return values in regard to license keys... So, I signed out and signed back in. I started Premiere and it asked me to sign in, I clicked sign in and it logged me in automatically... its said thanks then disappeared... It then brought up a dialogue saying I had 00 days left on my trial. It then went away and asked me to sign in again... I signed in and it said thanks and went away and started to load... Then the same thing happened : I get a white screen and a Windows Problem Reporting that Premiere Pro has stopped working.

I have an enterprise subscription through Tulane University. Here is the amt3 log if it lets me upload this time.
09/11/14 14:53:15:976 | [INFO] | | | | config | | | 7956 | Using default media policy RET
09/11/14 14:53:15:979 | [INFO] | | | | AMT | | | 7956 | AMTImpl::AMTRetrievePersonGUIDWithAuthSource PersonGUID is : 48AD623B4FA80E1B0A490D44@AdobeID
09/11/14 14:53:15:979 | [INFO] | | | | EULA | | | 7956 | 48AD623B4FA80E1B0A490D44@AdobeID
09/11/14 14:53:15:979 | [INFO] | | | | EULA | | | 7956 | V7{}PremierePro-8-Win-GM
09/11/14 14:53:15:980 | [INFO] | | | | LicenseAgreementLog | | | 7956 | Called GetLicenseAgreementDetails
09/11/14 14:53:15:980 | [INFO] | | | | LicenseAgreementLog | | | 7956 | Called IsLicenseAgreementAccepted
09/11/14 14:53:15:980 | [INFO] | | | | LicenseAgreementLog | | | 7956 | passed type in IsLicenseAgreementAccepted 1
09/11/14 14:53:15:980 | [INFO] | | | | LicenseAgreementLog | | | 7956 | passed dguid in IsLicenseAgreementAccepted 48AD623B4FA80E1B0A490D44@AdobeID
09/11/14 14:53:15:980 | [INFO] | | | | LicenseAgreementLog | | | 7956 | passed driverleid in IsLicenseAgreementAccepted V7{}PremierePro-8-Win-GM
09/11/14 14:53:15:981 | [INFO] | | | | LicenseAgreementLog | | | 7956 | passed version in IsLicenseAgreementAccepted 1000
09/11/14 14:53:15:982 | [INFO] | | | | LicenseAgreementLog | | | 7956 | Successful in searchDocForAgreement, returning the child element
09/11/14 14:53:15:983 | [INFO] | | | | LicenseAgreementLog | | | 7956 | foundXmlElement in IsLicenseAgreementAccepted
09/11/14 14:53:15:983 | [INFO] | | | | LicenseAgreementLog | | | 7956 | outstatus being returned from IsLicenseAgreementAccepted is 0
09/11/14 14:53:15:983 | [INFO] | | | | LicenseAgreementLog | | | 7956 | return status from IsLicenseAgreementAccepted is 0
09/11/14 14:53:15:983 | [INFO] | | | | LicenseAgreementLog | | | 7956 | return status from GetLicenseAgreementDetails is 0
09/11/14 14:53:15:984 | [INFO] | | | | uiswitch | | | 7956 | EULA has already been accepted.
09/11/14 14:53:15:984 | [INFO] | | | | AMT | | | 7956 | This is a subsequent launch. Deferring services.
09/11/14 14:53:15:984 | [INFO] | | | | performance | | | 7956 | AMTObtainProductLicense took 95.203712 ms
09/11/14 14:53:15:984 | [WARN] | | | | AMT | | | 7956 | AMTGetParentLEIDLicenseStatus called.
09/11/14 14:53:15:985 | [INFO] | | | | SLCoreService | | | 7956 | Starting up SLCore 2.0 Release (build 2.0.1.360321).
09/11/14 14:53:15:985 | [INFO] | | | | SLCoreService | | | 7956 | Service construction took 0.1 ms and succeed.
09/11/14 14:53:15:985 | [INFO] | | | | AMT | | | 7956 | Parent LEID not passed Relying on Licensing LEID V7{}CreativeCloudEnt-1.0-Win-GM
09/11/14 14:53:15:985 | [INFO] | | | | SLCoreService | | | 7956 | Syncing to license store...
09/11/14 14:53:16:049 | [INFO] | | | | SLCoreService | | | 7956 | Found server mkey.
09/11/14 14:53:16:066 | [INFO] | | | | SLCoreService | | | 7956 | Loading license references...
09/11/14 14:53:16:068 | [INFO] | | | | SLCoreService | | | 7956 | Found 2 license file(s)
09/11/14 14:53:16:083 | [INFO] | | | | SLCoreService | | | 7956 | Parsing license file [10436989.lc2] succeed.
09/11/14 14:53:16:099 | [INFO] | | | | SLCoreService | | | 7956 | Parsing license file [243157053.lc2] succeed.
09/11/14 14:53:16:099 | [INFO] | | | | SLCoreService | | | 7956 | License store synchronization took 114.5 ms and succeed.
09/11/14 14:53:16:101 | [INFO] | | | | SLCoreService | | | 7956 | Query license: type = 5, duration = 1122 days, remaining = 1121 day(s) 14803 seconds.
09/11/14 14:53:16:101 | [INFO] | | | | PCCheck | | | 7956 | Royalty Bearing found.
09/11/14 14:53:16:101 | [INFO] | | | | PCCheck | | | 7956 | Protected Content found.
09/11/14 14:53:16:101 | [INFO] | | | | PCCheck | | | 7956 | Breaking Out!
09/11/14 14:53:16:101 | [INFO] | | | | AMT | | | 7956 | Return Code 3
09/11/14 14:53:16:101 | [INFO] | | | | performance | | | 7956 | AMTGetParentLEIDLicenseStatus took 117.028931 ms
09/11/14 14:53:32:720 | [WARN] | | | | PCDService | | | 7956 | Failed to remove key [LD_SESSION] in hive [976087041428704252227960]from cache : 769
09/11/14 14:53:32:721 | [DEBUG] | | | | PCDService | | | 7956 | No value for key [AdobeUpdaterCodeV2] in hive [{07BE616F-9E42-4C90-AF4F-0F32A5B088E7}] in master : 10
09/11/14 14:53:32:721 | [DEBUG] | | | | PCDService | | | 7956 | No value for key [AdobeUpdaterCodeV2] in hive [{07BE616F-9E42-4C90-AF4F-0F32A5B088E7}] in master : 10
09/11/14 14:53:32:721 | [DEBUG] | | | | PCDService | | | 7956 | No value for key [Updates] in hive [{07BE616F-9E42-4C90-AF4F-0F32A5B088E7}] in master : 10
09/11/14 14:53:32:721 | [DEBUG] | | | | PCDService | | | 7956 | No value for key [Updates] in hive [{07BE616F-9E42-4C90-AF4F-0F32A5B088E7}] in master : 10
09/11/14 14:53:32:721 | [WARN] | | | | AUMService | | | 7956 | config: No AdobeUpdaterCode found in configuration; AUM will be disabled.
09/11/14 14:53:32:721 | [DEBUG] | | | | ServiceLoader | | | 7956 | looking for library C:\Program Files\Adobe\Adobe Premiere Pro CC 2014\updaternotifications.dll
09/11/14 14:53:32:722 | [DEBUG] | | | | ServiceLoader | | | 7956 | Found library C:\Program Files\Adobe\Adobe Premiere Pro CC 2014\updaternotifications.dll
09/11/14 14:53:32:722 | [INFO] | | | | SLCoreService | | | 7956 | Shutting down SLCore 2.0 Release (build 2.0.1.360321).
09/11/14 14:53:32:755 | [INFO] | | | | SLCoreService | | | 7956 | Service destruction took 32.8 ms and succeed.
09/11/14 14:53:32:755 | [INFO] | | | | performance | | | 7956 | AMTReleaseProductLicense took 35.584194 ms
09/11/14 14:53:32:755 | [INFO] | | | | AMT | | | 7956 | END SESSION.

Premiere Pro CC 2014 renders are painfully slow.

Running CC 2014 on a brand new iMac: 3.5 GHz Intel Core i7, 32 GB RAM, NVIDIA GeForce GTX 780M 4096 MB.
I have a 2.5 minute timeline with many dynamic link clips back to simple After Effects CC 2014 comps. Rendering in this timeline is MIND-BOGGLINGLY slow.
Video Rendering and Playback Renderer is set to Mercury Playback Engine GPU Accelerated (CUDA)
And in Preferences > Memory> I have optimized rendering for "Performance".
My Sequence is using Apple Pro Res 422 as my video preview codec with Maximum Bit Depth and Render Quality selected.
Renders should be screaming.
Is anyone else experiencing this? Have I done something stupid in my set up?

Hi Kevin. Thanks for response. Yes, acceleration is enabled. Not CUDA as I'm running on a ATI Radeon HD 5870. See screenshot below.
Also have a thread specific to my issue here: Dramatically slower encode/render times from Premiere Pro CC 2014 via both AME 2014 and direct export via PP
If you get a chance to look through it, I'd appreciate it very much.
Thanks!
Martin

Premiere Pro CC 2014 encoding issues due to graphic opacity settings?

Our marketing team has been working on some instructional video content in Premiere Pro CC 2014 and have encountered issues with encoding the completed sequences. Our output format is HD video with the H.264 codec, 1920 x 1080, 30 FPS.
The symptom of the problem is that the encoding process cannot proceed beyond 50%, and in some cases, does not start at all. Simply put, we can't encode any videos to completion.
We think we have isolated the issue, which we initially believed was due to video format differences between the two cameras used to shoot the footage. An EPS logo was present throughout the video with reduced opacity (80%). When we removed the logo, the videos began encoding properly, and to completion. When the EPS logo was included at 100% opacity, the videos also encoded properly and to completion.
Has anyone else been encountering similar issues in Premiere Pro or After Effects CC 2014? If so, what was the resolution? Is there a known issue with the opacity of graphic assets in video encoding?

I've occasionally seen problems with say multiple masks & final render-out/exporting, but I've not seen one here on a graphic's opacity causing a problem. It's a very common part of the tool-kit, of course, for most pro/semi-pro editing. Even a lot of amateur stuff.
Which leads me to wonder what would happen if you created a fresh graphic of some sort, applied it a partial & full opacity, on a SHORT clip ... just to test things. Trying to establish if it's graphic opacity in general as your problem, or this specific graphic and/or its settings.
Neil

Premiere Pro CC / 2014 - Sony f5 XAVC - Codec Missing?

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