Premiere Pro CC Crashes on Startup - Creative Cloud
The Premiere tile loads but after about 5 seconds crashes and I get the dreaded 'Premiere Pro CC Quit Unexpectedly'
Have updated OSX to the latest version
Have uninstalled and re installed Premiere
Have also donwloaded CS6 but that does the same
Been on hold to your tech support for 30 minutes now - could really do with some help as have a lot of work to do!
error log below
Process: Adobe Premiere Pro CC [10711]
Path: /Applications/Adobe Premiere Pro CC/Adobe Premiere Pro CC.app/Contents/MacOS/Adobe Premiere Pro CC
Identifier: com.adobe.AdobePremierePro
Version: 7.2.1 (7.2.1)
Code Type: X86-64 (Native)
Parent Process: launchd [229]
Responsible: Adobe Premiere Pro CC [10711]
User ID: 501
Date/Time: 2014-04-07 11:38:00.693 +0100
OS Version: Mac OS X 10.9.2 (13C64)
Report Version: 11
Anonymous UUID: BFB4BCD8-E70F-70FC-B184-04B442261FE7
Sleep/Wake UUID: 24702DFF-A6B7-4FBE-90DC-D1EE4E86852A
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000
VM Regions Near 0:
-->
__TEXT 0000000100000000-0000000100003000 [ 12K] r-x/rwx SM=COW /Applications/Adobe Premiere Pro CC/Adobe Premiere Pro CC.app/Contents/MacOS/Adobe Premiere Pro CC
Application Specific Information:
/Library/Frameworks/CUDA.framework/Versions/A/CUDA
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.apple.CoreFoundation 0x00007fff9394ec5f CFStringGetLength + 15
1 com.apple.CoreFoundation 0x00007fff93961e58 CFStringCompare + 24
2 CUDA 0x00000001186b8fff GetNVDADriverModelString + 287
3 CUDA 0x00000001186bc823 cuda_driver_initializer + 99
4 dyld 0x00007fff6f5b8c2e ImageLoaderMachO::doModInitFunctions(ImageLoader::LinkContext const&) + 268
5 dyld 0x00007fff6f5b8dba ImageLoaderMachO::doInitialization(ImageLoader::LinkContext const&) + 40
6 dyld 0x00007fff6f5b5a62 ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, ImageLoader::InitializerTimingList&) + 308
7 dyld 0x00007fff6f5b59eb ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, ImageLoader::InitializerTimingList&) + 189
8 dyld 0x00007fff6f5b58f6 ImageLoader::runInitializers(ImageLoader::LinkContext const&, ImageLoader::InitializerTimingList&) + 54
9 dyld 0x00007fff6f5abb0e dyld::runInitializers(ImageLoader*) + 89
10 dyld 0x00007fff6f5b27cf dlopen + 538
11 libdyld.dylib 0x00007fff87db27ee dlopen + 59
12 com.adobe.GPUFoundation.framework 0x000000010912ef18 cuInit + 40
13 com.adobe.GPUFoundation.framework 0x00000001090e26fd GF::Initialize(bool, void*, void*) + 333
14 com.adobe.DisplaySurface.framework 0x0000000110c29126 DS::ExecuteGPUSnifferAsync() + 22
15 com.adobe.Mezzanine.framework 0x0000000105ddbe70 MZ::(anonymous namespace)::FullInitializer::FullInitializer(std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, bool, bool, bool) + 192
16 com.adobe.Mezzanine.framework 0x0000000105ddb3a4 MZ::Initializer::Initializer(std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, bool, bool, bool) + 84
17 com.adobe.Frontend.framework 0x00000001000a8557 FE::Initializer::PrivateImpl::PrivateImpl(ASL::ObjectPtr<ASL::Module, ASL::AtomicValue> const&, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&) + 1479
18 com.adobe.Frontend.framework 0x00000001000a7768 FE::Initializer::Initializer(ASL::ObjectPtr<ASL::Module, ASL::AtomicValue> const&, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&) + 40
19 com.adobe.Frontend.framework 0x00000001000c886d FE::AppMain(ASL::ObjectPtr<ASL::Module, ASL::AtomicValue> const&, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, int, void*) + 237
20 com.adobe.Frontend.framework 0x00000001000cfa65 FE::Run(ASL::ObjectPtr<ASL::Module, ASL::AtomicValue> const&, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, int) + 581
21 com.adobe.AdobePremierePro 0x00000001000018cc main + 524
22 com.adobe.AdobePremierePro 0x00000001000016b4 start + 52
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff91212662 kevent64 + 10
1 libdispatch.dylib 0x00007fff8ba2243d _dispatch_mgr_invoke + 239
2 libdispatch.dylib 0x00007fff8ba22152 _dispatch_mgr_thread + 52
Thread 2:
0 libsystem_kernel.dylib 0x00007fff91211e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff955b5f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff955b8fb9 start_wqthread + 13
Thread 3:
0 libsystem_kernel.dylib 0x00007fff91211e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff955b5f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff955b8fb9 start_wqthread + 13
Thread 4:
0 libsystem_kernel.dylib 0x00007fff91211e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff955b5f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff955b8fb9 start_wqthread + 13
Thread 5:
0 libsystem_kernel.dylib 0x00007fff91211e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff955b5f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff955b8fb9 start_wqthread + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x000060800086c080 rbx: 0x0000000000000000 rcx: 0x0000000000003676 rdx: 0x0000000000000000
rdi: 0x0000000000000000 rsi: 0x00000001186c2268 rbp: 0x00007fff5fbfc110 rsp: 0x00007fff5fbfc100
r8: 0x000000000000003f r9: 0xffff9f7fff793dbf r10: 0x0000000111865e50 r11: 0x0000000000000200
r12: 0x0000000000000000 r13: 0x00007fff6f5db0b0 r14: 0x0000000000000000 r15: 0x00000001186c2268
rip: 0x00007fff9394ec5f rfl: 0x0000000000010246 cr2: 0x0000000000000000
Logical CPU: 2
Error Code: 0x00000004
Trap Number: 14
Binary Images:
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0x11095d000 - 0x110985fff +com.adobe.dvastoryparser.framework (7.2.1 - 7.2.1.4) <166C03E2-790C-3D7A-B916-B071747E6A3E> /Applications/Adobe Premiere Pro CC/Adobe Premiere Pro CC.app/Contents/Frameworks/dvastoryparser.framework/Versions/A/dvastoryparser
0x1109b3000 - 0x110a1cfff +com.adobe.TimeWarpFilter.framework (7.2.1 - 7.2.1.4) <DF4B47BC-3B3A-3E11-BE73-ADFD7DD3E028> /Applications/Adobe Premiere Pro CC/Adobe Premiere Pro CC.app/Contents/Frameworks/TimeWarpFilter.framework/Versions/A/TimeWarpFilter
0x110a88000 - 0x110b5efff +com.adobe.MBCProvider.framework (7.2.1 - 7.2.1.4) <5DD27D37-176A-32C2-8C51-61702F92060A> /Applications/Adobe Premiere Pro CC/Adobe Premiere Pro CC.app/Contents/Frameworks/MBCProvider.framework/Versions/A/MBCProvider
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0x110cc8000 - 0x110ce4ff7 +com.adobe.AMEAppFoundation.framework (7.2.1 - 7.2.1.4) <94BEDCDC-15BA-375B-AA49-80BC75BD65B3> /Applications/Adobe Premiere Pro CC/Adobe Premiere Pro CC.app/Contents/Frameworks/AMEAppFoundation.framework/Versions/A/AMEAppFoundation
0x110d17000 - 0x110dc2fff +com.diaquest.pro4.omf (1.0.0.1022 - 1.0.0.1022) <CC5C6568-78E8-3E2C-B900-2F4392A0309D> /Applications/Adobe Premiere Pro CC/Adobe Premiere Pro CC.app/Contents/Frameworks/Pro4OMF.framework/Versions/A/Pro4OMF
0x110de9000 - 0x110e0ffff +com.adobe.BIBUtils (AdobeBIBUtils 1.1.01 - 1.1.01) <FA20BCA0-05BF-35ED-95B7-5775B8310D12> /Applications/Adobe Premiere Pro CC/Adobe Premiere Pro CC.app/Contents/Frameworks/AdobeBIBUtils.framework/Versions/A/AdobeBIBUtils
0x110e17000 - 0x110e1bfff com.apple.agl (3.2.3 - AGL-3.2.3) <5358D6CD-D890-3D83-B0F3-1C96C0128430> /System/Library/Frameworks/AGL.framework/Versions/A/AGL
0x110e22000 - 0x110e45fff +com.adobe.dvaunittesting.framework (7.2.1 - 7.2.1.4) <710A21CA-4797-3A92-AD25-CEDF8940F92D> /Applications/Adobe Premiere Pro CC/Adobe Premiere Pro CC.app/Contents/Frameworks/dvaunittesting.framework/Versions/A/dvaunittesting
0x110e86000 - 0x110ee1fff +com.adobe.boost_serialization.framework (7.2.1 - 7.2.1.4) <7D887B3B-967E-325A-BC0C-DE55A22C3EEA> /Applications/Adobe Premiere Pro CC/Adobe Premiere Pro CC.app/Contents/Frameworks/boost_serialization.framework/Versions/A/boost_serialization
0x111006000 - 0x111028fff +com.adobe.PostEncodeHost.framework (7.2.1 - 7.2.1.4) <E2DB95D0-D03B-3D91-A998-EB4A7609500D> /Applications/Adobe Premiere Pro CC/Adobe Premiere Pro CC.app/Contents/Frameworks/PostEncodeHost.framework/Versions/A/PostEncodeHost
0x111059000 - 0x11105dff7 +com.adobe.ape.shim (3.4.0.29366 - 3.4.0.29366) <B9447EE8-6F91-9E85-C163-96600BF70764> /Applications/Adobe Premiere Pro CC/Adobe Premiere Pro CC.app/Contents/Frameworks/adbeape.framework/Versions/A/adbeape
0x111064000 - 0x111073fff +com.adobe.dvamediaui.framework (7.2.1 - 7.2.1.4) <D5DB7585-586F-324E-B08E-4616C0085EFD> /Applications/Adobe Premiere Pro CC/Adobe Premiere Pro CC.app/Contents/Frameworks/dvamediaui.framework/Versions/A/dvamediaui
0x1110a0000 - 0x111188ff7 +com.adobe.dvamediabrowser.framework (7.2.1 - 7.2.1.4) <6B902500-46A7-3B23-A5C7-36D283DFD5C1> /Applications/Adobe Premiere Pro CC/Adobe Premiere Pro CC.app/Contents/Frameworks/dvamediabrowser.framework/Versions/A/dvamediabrowser
0x1112f3000 - 0x11143dff7 +com.adobe.RendererGPU.framework (7.2.1 - 7.2.1.4) <8CF60D64-5FDA-3614-900A-AF916361BBF7> /Applications/Adobe Premiere Pro CC/Adobe Premiere Pro CC.app/Contents/Frameworks/RendererGPU.framework/Versions/A/RendererGPU
0x11156b000 - 0x1115c4ff7 +com.adobe.dvastorypanel.framework (7.2.1 - 7.2.1.4) <CB9D2B82-1E70-3446-98A4-1FE1AF0BEABF> /Applications/Adobe Premiere Pro CC/Adobe Premiere Pro CC.app/Contents/Frameworks/dvastorypanel.framework/Versions/A/dvastorypanel
0x1116e9000 - 0x1116f4fff libGPUSupport.dylib (9.6) <039FC0EF-1B2C-3465-907B-A1856DCF5ADF> /System/Library/PrivateFrameworks/GPUSupport.framework/Versions/A/Libraries/libGPUSupport .dylib
0x112ffd000 - 0x112ffefff +libcuda.dylib (5.5.47) <67F4458C-289D-3DE5-8774-A7EECDA9436F> /usr/local/cuda/lib/libcuda.dylib
0x1166b8000 - 0x1166baff7 com.apple.textencoding.unicode (2.6 - 2.6) <0EEF0283-1ACA-3147-89B4-B4E014BFEC52> /System/Library/TextEncodings/Unicode Encodings.bundle/Contents/MacOS/Unicode Encodings
0x1186b4000 - 0x1186c1ff7 +CUDA (5.5.47) <8A3D7C52-1E5C-3FFF-BAD6-81C3C4E72DE3> /Library/Frameworks/CUDA.framework/Versions/A/CUDA
0x123400000000 - 0x12340034dff7 com.apple.driver.AppleIntelHD3000GraphicsGLDriver (8.24.11 - 8.2.4) <32F185FB-3FC5-312C-80DD-AC47FE71C8D2> /System/Library/Extensions/AppleIntelHD3000GraphicsGLDriver.bundle/Contents/MacOS/AppleIn telHD3000GraphicsGLDriver
0x123480000000 - 0x123480290fff com.apple.AMDRadeonX3000GLDriver (1.20.11 - 1.2.0) <71623864-6E89-3C1E-AFE4-C19E8D9D48AF> /System/Library/Extensions/AMDRadeonX3000GLDriver.bundle/Contents/MacOS/AMDRadeonX3000GLD river
0x7fff6f5a7000 - 0x7fff6f5da817 dyld (239.4) <2B17750C-ED1B-3060-B64E-21897D08B28B> /usr/lib/dyld
0x7fff87bc0000 - 0x7fff87bc0fff com.apple.Cocoa (6.8 - 20) <E90E99D7-A425-3301-A025-D9E0CD11918E> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x7fff87bf1000 - 0x7fff87d57fff libGLProgrammability.dylib (9.6) <8807FAD2-11E2-3293-89D8-397B87334138> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgrammability.dyl ib
0x7fff87d58000 - 0x7fff87d9fff7 libcups.2.dylib (372.2) <37802F24-BCC2-3721-8E12-82B29B61B2AA> /usr/lib/libcups.2.dylib
0x7fff87db0000 - 0x7fff87db3ff7 libdyld.dylib (239.4) <CF03004F-58E4-3BB6-B3FD-BE4E05F128A0> /usr/lib/system/libdyld.dylib
0x7fff87e75000 - 0x7fff87e78fff com.apple.help (1.3.3 - 46) <AE763646-D07A-3F9A-ACD4-F5CBD734EE36> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framework/Versions /A/Help
0x7fff87e7c000 - 0x7fff880d5ff9 com.apple.security (7.0 - 55471.14) <3F7100A0-FE46-333D-9A4B-396580F1B4FE> /System/Library/Frameworks/Security.framework/Versions/A/Security
0x7fff880d6000 - 0x7fff880e1fff libGPUSupportMercury.dylib (9.6) <3E5636DB-5EED-3C31-8B6D-8CBFE965BC12> /System/Library/PrivateFrameworks/GPUSupport.framework/Versions/A/Libraries/libGPUSupport Mercury.dylib
0x7fff88220000 - 0x7fff8822dff4 com.apple.Librarian (1.2 - 1) <F1A2744D-8536-32C7-8218-9972C6300DAE> /System/Library/PrivateFrameworks/Librarian.framework/Versions/A/Librarian
0x7fff8822e000 - 0x7fff882b7fff com.apple.ColorSync (4.9.0 - 4.9.0) <B756B908-9AD1-3F5D-83F9-7A0B068387D2> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync. framework/Versions/A/ColorSync
0x7fff882b8000 - 0x7fff882bcff7 libheimdal-asn1.dylib (323.15) <B8BF2B7D-E913-3544-AA6D-CAC119F81C7C> /usr/lib/libheimdal-asn1.dylib
0x7fff882bd000 - 0x7fff88e33fff com.apple.AppKit (6.9 - 1265.19) <12647F2F-3FE2-3D77-B3F0-33EFAFF2CEA7> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x7fff88e34000 - 0x7fff88e5dfff com.apple.DictionaryServices (1.2 - 208) <A539A058-BA57-35EE-AA08-D0B0E835127D> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/DictionaryService s.framework/Versions/A/DictionaryServices
0x7fff88e5e000 - 0x7fff88e6fff7 libz.1.dylib (53) <42E0C8C6-CA38-3CA4-8619-D24ED5DD492E> /usr/lib/libz.1.dylib
0x7fff88ebd000 - 0x7fff88ebefff libunc.dylib (28) <62682455-1862-36FE-8A04-7A6B91256438> /usr/lib/system/libunc.dylib
0x7fff88f0c000 - 0x7fff88f16fff libcommonCrypto.dylib (60049) <8C4F0CA0-389C-3EDC-B155-E62DD2187E1D> /usr/lib/system/libcommonCrypto.dylib
0x7fff88f17000 - 0x7fff88f17fff com.apple.Carbon (154 - 157) <EFC1A1C0-CB07-395A-B038-CFA2E71D3E69> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x7fff88f18000 - 0x7fff88fe9ff1 com.apple.DiskImagesFramework (10.9 - 371.1) <96C40A82-D2F7-310D-879B-7D8960510878> /System/Library/PrivateFrameworks/DiskImages.framework/Versions/A/DiskImages
0x7fff88fea000 - 0x7fff89006fff libresolv.9.dylib (54) <11C2C826-F1C6-39C6-B4E8-6E0C41D4FA95> /usr/lib/libresolv.9.dylib
0x7fff89024000 - 0x7fff890adff7 libsystem_c.dylib (997.90.3) <6FD3A400-4BB2-3B95-B90C-BE6E9D0D78FA> /usr/lib/system/libsystem_c.dylib
0x7fff890ae000 - 0x7fff89100fff libc++.1.dylib (120) <4F68DFC5-2077-39A8-A449-CAC5FDEE7BDE> /usr/lib/libc++.1.dylib
0x7fff89101000 - 0x7fff8910cff7 com.apple.NetAuth (5.0 - 5.0) <C811E662-9EC3-3B74-808A-A75D624F326B> /System/Library/PrivateFrameworks/NetAuth.framework/Versions/A/NetAuth
0x7fff89239000 - 0x7fff89240fff com.apple.NetFS (6.0 - 4.0) <8E26C099-CE9D-3819-91A2-64EA929C6137> /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS
0x7fff89241000 - 0x7fff892b0ff1 com.apple.ApplicationServices.ATS (360 - 363.3) <546E89D9-2AE7-3111-B2B8-2366650D22F0> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framew ork/Versions/A/ATS
0x7fff89a64000 - 0x7fff89a64fff com.apple.Accelerate (1.9 - Accelerate 1.9) <509BB27A-AE62-366D-86D8-0B06D217CF56> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
0x7fff89c90000 - 0x7fff89c91ff7 libsystem_sandbox.dylib (278.11) <5E5A6E09-33A9-391A-AB34-E57D93BB1551> /usr/lib/system/libsystem_sandbox.dylib
0x7fff89cc8000 - 0x7fff89cccff7 libGIF.dylib (1042) <C57840F6-1C11-3273-B4FC-956950B94034> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib
0x7fff89f5a000 - 0x7fff89f5bfff com.apple.TrustEvaluationAgent (2.0 - 25) <334A82F4-4AE4-3719-A511-86D0B0723E2B> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/TrustEvaluati onAgent
0x7fff89f5c000 - 0x7fff8a0e9ff7 GLEngine (9.6) <51D58F76-B9B3-3B4F-B65A-F6D213C2EED7> /System/Library/Frameworks/OpenGL.framework/Versions/A/Resources/GLEngine.bundle/GLEngine
0x7fff8a140000 - 0x7fff8a147ff8 liblaunch.dylib (842.90.1) <38D1AB2C-A476-385F-8EA8-7AB604CA1F89> /usr/lib/system/liblaunch.dylib
0x7fff8a148000 - 0x7fff8a155fff com.apple.Sharing (132.2 - 132.2) <F983394A-226D-3244-B511-FA51FDB6ADDA> /System/Library/PrivateFrameworks/Sharing.framework/Versions/A/Sharing
0x7fff8a156000 - 0x7fff8a161fff libGL.dylib (9.6) <A2EF4E15-EA08-396D-A1D4-29E1CED6876A> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
0x7fff8a162000 - 0x7fff8a224ff5 com.apple.CoreText (352.0 - 367.19) <24848DF1-67EC-3D41-9548-1F14C6DFBBF9> /System/Library/Frameworks/CoreText.framework/Versions/A/CoreText
0x7fff8a50c000 - 0x7fff8a5d0ff7 com.apple.backup.framework (1.5.2 - 1.5.2) <A3C552F0-670B-388F-93FA-D917F96ACE1B> /System/Library/PrivateFrameworks/Backup.framework/Versions/A/Backup
0x7fff8a5d1000 - 0x7fff8a5d9ff7 com.apple.speech.recognition.framework (4.2.4 - 4.2.4) <98BBB3E4-6239-3EF1-90B2-84EA0D3B8D61> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.frame work/Versions/A/SpeechRecognition
0x7fff8a5da000 - 0x7fff8a61bfff com.apple.PerformanceAnalysis (1.47 - 47) <B5B491F2-EF86-3382-B23B-EA78AC40AF25> /System/Library/PrivateFrameworks/PerformanceAnalysis.framework/Versions/A/PerformanceAna lysis
0x7fff8a61c000 - 0x7fff8a62cffb libsasl2.2.dylib (170) <C8E25710-68B6-368A-BF3E-48EC7273177B> /usr/lib/libsasl2.2.dylib
0x7fff8a655000 - 0x7fff8a6a6ff3 com.apple.audio.CoreAudio (4.2.0 - 4.2.0) <BF4C2FE3-8BC8-30D1-8347-2A7221268794> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x7fff8a6a7000 - 0x7fff8a6acfff libmacho.dylib (845) <1D2910DF-C036-3A82-A3FD-44FF73B5FF9B> /usr/lib/system/libmacho.dylib
0x7fff8a6ec000 - 0x7fff8a73afff libcorecrypto.dylib (161.1) <F3973C28-14B6-3006-BB2B-00DD7F09ABC7> /usr/lib/system/libcorecrypto.dylib
0x7fff8a73b000 - 0x7fff8a73bff7 libkeymgr.dylib (28) <3AA8D85D-CF00-3BD3-A5A0-E28E1A32A6D8> /usr/lib/system/libkeymgr.dylib
0x7fff8a73e000 - 0x7fff8a747ff3 libsystem_notify.dylib (121) <52571EC3-6894-37E4-946E-064B021ED44E> /usr/lib/system/libsystem_notify.dylib
0x7fff8a9bd000 - 0x7fff8ab2dff8 com.apple.CFNetwork (673.2.1 - 673.2.1) <AE407146-CCF2-33DD-AAEA-6887FD6F45BA> /System/Library/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
0x7fff8aecd000 - 0x7fff8af26fff libTIFF.dylib (1042) <51D02EEC-0D0C-34C1-91C8-D316473A3FEA> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib
0x7fff8af27000 - 0x7fff8af91ff7 com.apple.framework.IOKit (2.0.1 - 907.90.2) <A779DE46-BB7E-36FD-9348-694F9B09718F> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x7fff8af92000 - 0x7fff8af98fff com.apple.AOSNotification (1.7.0 - 760.3) <7901B867-60F7-3645-BB3E-18C51A6FBCC6> /System/Library/PrivateFrameworks/AOSNotification.framework/Versions/A/AOSNotification
0x7fff8b1e0000 - 0x7fff8b1e7ff3 libcopyfile.dylib (103) <5A881779-D0D6-3029-B371-E3021C2DDA5E> /usr/lib/system/libcopyfile.dylib
0x7fff8b1e8000 - 0x7fff8b2d2fff libsqlite3.dylib (158) <00269BF9-43BE-39E0-9C85-24585B9923C8> /usr/lib/libsqlite3.dylib
0x7fff8b2d3000 - 0x7fff8b2eaff7 com.apple.CFOpenDirectory (10.9 - 173.90.1) <38A25261-C622-3F11-BFD3-7AFFC44D57B8> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpenDirectory. framework/Versions/A/CFOpenDirectory
0x7fff8b807000 - 0x7fff8b82bff7 libJPEG.dylib (1042) <33648F26-A1DA-3C30-B15B-E9FFD41DB25C> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib
0x7fff8b82c000 - 0x7fff8b82effb libutil.dylib (34) <DAC4A6CF-A1BB-3874-9569-A919316D30E8> /usr/lib/libutil.dylib
0x7fff8b869000 - 0x7fff8b875ff3 com.apple.AppleFSCompression (56 - 1.0) <5652B0D0-EB08-381F-B23A-6DCF96991FB5> /System/Library/PrivateFrameworks/AppleFSCompression.framework/Versions/A/AppleFSCompress ion
0x7fff8b87f000 - 0x7fff8b8aefd2 libsystem_m.dylib (3047.16) <B7F0E2E4-2777-33FC-A787-D6430B630D54> /usr/lib/system/libsystem_m.dylib
0x7fff8b8af000 - 0x7fff8b8b0ff7 libsystem_blocks.dylib (63) <FB856CD1-2AEA-3907-8E9B-1E54B6827F82> /usr/lib/system/libsystem_blocks.dylib
0x7fff8b8bd000 - 0x7fff8b8c1fff libpam.2.dylib (20) <B93CE8F5-DAA8-30A1-B1F6-F890509513CB> /usr/lib/libpam.2.dylib
0x7fff8b8c8000 - 0x7fff8b8cbfff com.apple.TCC (1.0 - 1) <32A075D9-47FD-3E71-95BC-BFB0D583F41C> /System/Library/PrivateFrameworks/TCC.framework/Versions/A/TCC
0x7fff8b8db000 - 0x7fff8b9bffff com.apple.coreui (2.1 - 231) <432DB40C-6B7E-39C8-9FB5-B95917930056> /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
0x7fff8ba1f000 - 0x7fff8ba39fff libdispatch.dylib (339.90.1) <F3CBFE1B-FCE8-3F33-A53D-9092AB382DBB> /usr/lib/system/libdispatch.dylib
0x7fff8ba80000 - 0x7fff8ba80fff com.apple.Accelerate.vecLib (3.9 - vecLib 3.9) <F8D0CC77-98AC-3B58-9FE6-0C25421827B6> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/vecLib
0x7fff8ba9d000 - 0x7fff8ba9ffff libCVMSPluginSupport.dylib (9.6) <FFDA2811-060E-3591-A280-4A726AA82436> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCVMSPluginSupport.dyl ib
0x7fff8baa0000 - 0x7fff8bd9efff com.apple.Foundation (6.9 - 1056.13) <2EE9AB07-3EA0-37D3-B407-4A520F2CB497> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x7fff8bd9f000
Hi Black Rainbow UK,
Please go to the following location & remove the CUDA framework & check if you are able to launch premiere pro CC.
Mac HD/Library/Frameworks” and delete “CUDA.Framework.
Thanks
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Why is Premiere Pro CC crashing on startup?
Hi,
Premiere Pro CC crashes right after it starts to load a project, whether a new one or an existing one. It worked for a moment right after I had installed it, but when I closed it and tried to open it again, it started to shut down with no error message. Same goes for Photoshop CC. I tried Premiere Pro CS6 but it's the same thing with that also.
I tried to uninstall and reinstall many times. I updated drivers for the video card and installed even a new video card. I signed out of Creative Cloud and signed back in many times. Nothing seems to help.
My computer is a Lenovo ThinkStation E30 and the video card is Radeon HD 6450 with the lates drivers.
Please help me! I'm in the middle of a video production and in a bit of a panic right now. I already wasted two days trying to figure this out.Hi TimiL,
Welcome to the forums,
Please mention the OS that you have. If it is win 7 then go to device manager, display adapters and instead of updating automatically, select "browse my computer for driver software", then select " let me choose from a list of device drivers on my computer" and choose standard vga graphics adapter. It will change the resolution of your screen so change the resolution bu right clicking on the desktop>screen resolution. After this step launch the product and check if you are able to launch the product.
Regards,
Vinay -
Adobe Premiere Pro CC Crashing Upon Startup
Hello, this is my first post on this forum and I am doing this because I have a reoccurring problem:
Whenever I start up Premiere Pro CC, it does one of two things: 1. Stops responding at the startup screen and I am forced to close it. or 2. It gets to the "New Project" screen, and when I click anything, it stops responding and I am forced to close the program.
- I have a Windows 8 Intel Core i7-3630GM CPU @2.4GHz. 8 GB RAM. x64-based processor.
- I installed Premiere Pro CC (newest version directly from the Creative Cloud application) from the Creative Cloud (which I purchased within the past week).
- I tried reinstalling the program three times, each time trying to save it to a different location, and the problem still persists.
- The error message just says "Abobe Premiere Pro has stopped working" and then just suggests the normal pointless "If Windows finds a solution to the problem...etc"
I would like to recieve help for this problem because I need to use this software very soon in the future.
Thank You!1st, Go to http://forums.adobe.com/community/premiere and, in the area just under Ask a Question, type in
crash on startup
You may now read previous discussions on this subject... be sure to click the See More Results at the bottom of the initial, short list if the initial list does not answer your question
2nd, What is your exact brand/model graphics adapter (ATI or nVidia or ???)
What is your exact graphics adapter driver version?
Have you gone to the vendor web site to check for a newer driver?
For Windows, do NOT rely on Windows Update to have current driver information
-you need to go direct to the vendor web site and check updates for yourself
ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us -
Premiere Pro CC Crash on Startup
Hello All,
Downloaded and installed the latest Premiere CC and it crashes on startup.
I am using an Acer Laptop, Specs:
Core i5 1.7ghz with tb 2.5
10 gbs ram
Geforce GT 640m le 1gb
2 SSDs
Windows 7 Premium
Crash Details:
Problem signature:
Problem Event Name: BEX64
Application Name: Adobe Premiere Pro.exe
Application Version: 7.0.0.342
Application Timestamp: 5176598d
Fault Module Name: StackHash_1dc2
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 0000000000000000
Exception Code: c0000005
Exception Data: 0000000000000008
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: 1dc2
Additional Information 2: 1dc22fb1de37d348f27e54dbb5278e7d
Additional Information 3: cbc5
Additional Information 4: cbc5ec6970b2af35927ad67117ca57e2
This happens every time I open Premiere Pro CC. I have not been able to find any info online about this. Premiere Pro CC works fine on my desktop but for some reason it hates my laptop.
Premiere Pro CS6 works just fine on my laptop, I've never had a problem with it. Any help on this would be great. I have already tried running the CC cleaner script and that did nothing. Thanks.Problem Event Name:
APPCRASH
Application Name:
Adobe Premiere Pro.exe
Application Version:
7.0.0.342
Application Timestamp:
5176598d
Fault Module Name:
StackHash_b267
Fault Module Version:
6.1.7601.17725
Fault Module Timestamp:
4ec4aa8e
Exception Code:
c0000374
Exception Offset:
00000000000c40f2
OS Version:
6.1.7601.2.1.0.768.3
Locale ID:
1033
Additional Information 1:
b267
Additional Information 2:
b26762f9642e0590c5844c830ef208e8
Additional Information 3:
7a79
Additional Information 4:
7a792f5021d114eae3feb9d2c1277ede
Come On ADOBE, I just signed up for the creative cloud to get Premeire and this is what I get? a day of fudging around trying to make your software work only to find that you introduced a bug into the software for a GT 650M graphics card?
My problem is identical...I have upgraded the drives to the graphics card on my laptop and it still crashes. If I make the Nvidia card the preferend card for premeire it will crash on start up. If I set the integrated intel 4000 card as the prefered card it will start up but crash within 10 seconds...
Whatever is going on, I need something that works...can you make an older version available in the mean time while this gets sorted out?
PLEASE FIX!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! -
Adobe Premiere Pro CC crashes on startup in OS X 10.8.4
Hi all! I've checked the other forum question related to this, but none appear to solve my problem. I thought for sure it was cuda related, but the crash continues after removing all cuda drivers.
Here's the crash report:
http://pastebin.com/FPfMhzmz
Thoughts?Figured it out.
Wasn't Cuda Acceleration. Had already disabled that. Signing in and out of Creative Cloud didn't help (if the app opens then immediatly dissapears without a crash report, this may help you)
Uninstalling then reinstalling Premiere Pro CC (And Prelude) fixed the issue. -
Premiere Pro keeps crashing on startup.
Hi, there.
So, I've just installed a fresh version from Premiere Pro CC from the Creative Cloud and I keep getting the "Premiere Pro has stopped working" upon the loading screen.
I've searched and I've updated my graphic drivers, my intel graphic drivers, I've reinstalled a lot of times and I even tried running into compability mode and it keeps crashing. I'm kinda getting a bit desperate since I gotta finish editing a work this weekend.
Anyone got any other options I could try?
Thank you.I went to Event Viewer logs and got this:
Faulting application name: Adobe QT32 Server.exe, version: 8.0.1.21, time stamp: 0x53c7afcc
Faulting module name: ImageRenderer.dll, version: 8.0.1.21, time stamp: 0x53c76485
Exception code: 0xc000001d
Fault offset: 0x001e5353
Faulting process id: 0x958
Faulting application start time: 0x01cfbed876cd001f
Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CC 2014\32\Adobe QT32 Server.exe
Faulting module path: C:\Program Files\Adobe\Adobe Premiere Pro CC 2014\32\ImageRenderer.dll
Report Id: b569a37c-2acb-11e4-b68b-94de80cec375 -
Adobe Premiere Pro CC Crashes on startup after upgrading to new computer monitors
Hey everybody, I am tech-savvy so go ahead and throw detailed answers at me. I recently updated to Windows 8.1 because Premiere Pro CC (version 7.2.1) crashed on startup in Windows 8. After the update to Win8.1, it worked fine with my old 19in. VGA full-screen monitors. However, after I installed new HD wide-screen monitors yesterday, I opened Premiere Pro and it started up just fine and is stable until it processes a video file. If I'm fast enough, it will successfully import a file from the media browser, but as soon as it "processes" the video in the media browser or the video in the timeline, Windows gives me the error "Adobe Premiere Pro CC has encountered an error and must be shut down". I tried every trick in the book- including changing the monitor refresh rate down from 144Hz to 60Hz, tried using an HDMI cable instead of DVI-D, and tried reinstalling Premiere Pro (restarting the computer at the proper points in the process), and tried setting it to render using no GPU acceleration (Mercury software only). Nothing seems to work. Below are the specs on my computer:
CPU: AMD FX-8120, GPU: Dual AMD HD Radeon 6670's 1GB GDDR3 each outputting to its own monitor via DVI-D Dual Link, Monitors are ASUS VG248QE 24" running 1920x1080p resolution @ 144Hz, 7200RPM Western Digital HDD.I had this same problem on my HP laptop that has two video cards. I had to dissable the Intel 4000 in order to get Premiere CC to function. However, once this one done, it was no longer possible to use the external monitor (even when I closed the lid, it simply would not recognize the external monitor). Thus, each time I'm using Premiere CC then I have to disconnect the monitor and use device managre in Win8.1 to dissable Intel. It's really a huge pain in the arse. Also, I do not have an option to choose to choose a second monitor in Win8 once the Intel is dissabled. I've updated both drivers - so, I guess that's the only solution there is for my laptop. I'd suggest not using this software with a HP laptop that has two graphics cards.
-
Premiere Pro CC crashes on startup! (Still no solution!)
Whenever I open Premiere Pro CC Trial, it says "Premiere Pro CC has stopped working"
I looked around the internet and found a solution that was working for many people, to download the latest AMD drive. So I went and downloaded the AMD 14.4 drive, and the program still crashes on startup.
I've also tried running as administrator, logging out and in, and making the program compatible with Windows 7, in the properties, the same problem occurs each time.
How do I fix this problem?
What version of Premiere Pro? Include the minor version number (e.g., Premiere Pro CS5.5 with the 5.5.2 update).
I don't know because I can't open it, I downloaded it on May 22nd, and it says up to date in CC.
Have you installed the recent updates? (If not, you should. They fix a lot of problems.)
In CC it says up to date.
What operating system? This should include specific minor version numbers, like "Mac OSX v10.6.8"---not just "Mac".
Windows 7 Home Premium 64-bit
What kind(s) of source footage? When telling about your source footage, tell us about the codecs, not just the container types. For example, "H.264 in a .mov container", not just "QuickTime".
The footage I am attempting to edit is a .avi clip from Fraps, but that doesn't matter.
If you are getting error message(s), what is the full text of the error message(s)?
I'm not getting any messages from Adobe, but from Windows; "Adobe Premiere Pro CC has stopped working" and "Windows is checking for a solution to the problem"
What were you doing when the problem occurred?
Nothing at all, no windows open.
Has this ever worked before?
I have not had it before.
What other software are you running?
None.
Do you have any third-party effects or codecs installed?
No
Tell us about your computer hardware. Be especially certain to tell us about third-party I/O hardware (e.g., AJA, Matrox, Blackmagic, MOTU).
Model: Alienware M14XR2Processor: Intel(R) Core (TM) i7-3630QM CPU@ 2.40 GHz 2.40 GHz, Memory/RAM: 8 GB, 7.88 GB usableSystem: 64-bit operating system, Windows 7 Home Premium
Are you using Mercury Playback Engine GPU Acceleration?
Probably not.
Does the problem only happen with your final output, with previews, or both?
I can't open the program.http://helpx.adobe.com/photoshop/kb/cc-applications-crash-immediately-launch.html
-
Adobe Premiere Pro CC Crash on Startup - No Error Message
Hey all, new Adobe software user here. My Adobe Premiere is crashing and I don't know why. I've included a video below with my system specs and the problem as it happens in real time. One thing I forgot to mention in the video is that on the Creative Cloud control panel, everything is updated. I hope you guys can help me once you see the video.
Just in case anyone else comes across this issue and can't resolve it, I finally got it working. It turns out it was a problem regarding activation of my products. I called adobe, they took control of my pc and sorted out the configuration files that needed to be sorted and voila, it works.
-
Why does Premiere Pro not show in the Creative Cloud
I just bought the montly membership, paid, got the confirmation, but still Premiere Pro does not show in my Creative Cloud options - under audio/video it only shows and Photoshop, Prelude and Audition.
When I use the link in the email confirmation that I received I can press 'getting started'.
This leads me to the online Creative Cload Download - when I scroll to Premiere Pro, click on download I go to the next page, but still the program does not show?
What should I do differently? I am logged in already.
Please help me!Do you have a 64-bit machine? Normally the listing will only include programs that your machine is capable of running. Check your machine capabilities against the requirements for Premiere Pro and see if it comes up short.
http://www.adobe.com/products/premiere/tech-specs.html -
How come I am unable to view my Premiere Pro CC projects on my Creative Cloud iPhone app.
I am using a MacBook Pro. Everything that I create on Premiere Pro CC is stored on the Creative Cloud. However, when I go to view the projects or the exported videos on the Creative Cloud iPhone App, the file name comes up and when I click on it, it says no preview available. I can view all of my photoshop files on here so it is very confusing. Thank You.
Make a master list, preferably on iCloud.
You should be able to move contacts around via iTunes.
Just drop the vCards into the Address Book and wait for the sync to finish. -
Premiere Pro CS4 crashes at startup every time
Running CS4 on Vista-32. Updated Premiere Pro to 4.01, but nothing I do can get the program started. Photoshop CS4, Illustrator CS4, et. al. all work fine. Everything works except Premiere Pro.
I'm completely flushed my system of codecs, and reinstalled them all. And of course, the Adobe crash reporter tool does work, but it prevents me from seeing Windows' own messages, so I don't have any idea what's preventing PP from loading.
Funny thing is that PP starts fine on a virtual machine (Vista 32 running under MS Virtual PC) on the same PC! So, I can run it in a Virtual PC window (sloooow), but not otherwise.
One more thing: I had exactly the same problem with PP CS3, but I never cared/needed it until now.
Help! I'm at the end of my rope.Hey y'all,
First time Adobe Creative Suite user, and I bought the CS5 Master Collection today. Just like a crop duster pilot getting into an F22 fighter jet...wow.
I found that I had to start the Adobe Bridge program first before executing PP. Hope that helps.
(PP = Premiere Pro)
For the curious, here are some of my other trials and specifications:
1. Start PP (Quicktime installed) = crash after workspace shows up.
2. Start PP (Quicktime uninstalled) = splash screen only, no workspace.
3. Uninstall PP, reinstall and start PP (Quicktime uninstalled) = splash screen only, no workspace.
4. Start PP (Quicktime installed) = crash after workspace shows up
5. Start Bridge and After Effects CS5, then PP (Quicktime installed) = crashes while I'm editing
6. Start Bridge, then PP (Quicktime installed) = still working right now, but it'll probably crash due to hardware limitations
Hardware:
Toshiba Satellite P20
Pentium 4 HT
Windows XP Media Centre SP3 32-bit
2GB DDR RAM
5400rpm HD
And yes, I'm using the CS4 versions of Premiere Pro and After Effects, not the CS5 versions, because I only have a 32-bit OS. (The CS4 versions of these two programs are included in the CS5 Master Collection package).
(Posted on April 27, 2011)
Message was edited by: Flamingsquid -
Premiere Pro CS4 Crashes on startup
Hey All.
Iv been using premiere pro cs4 on a windows XP based machine for a while but i decided to upgrade to a new windows 7 and iv been having problems with Premiere pro.
All my other programs work fine from the CS4 Production Premuim Package (well the ones i tried) its just premiere pro.
Most of the time it crashes on startup but after trying 5 or 6 times i can get in and use it. but the next time i come to use it, it crashes another handfull of times before it lets me in,
One of the points i managed to find before it crashed a few times was "LOADING aaf.prm", That seems to be where its frozen most.
Any help would be much apreciated.
ThanksWhen you right click, select Properties at the bottom of the popup window
Another window will popup, where you may select the Compatibility tab
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