Prepayment invoice shows unpaid already paid prepayment

Unable to apply prepayment to invoice. Payment workbench shows prepayment paid
by cheque thro' quick payment. But the Prepayment is showed with status unpaid
in the invoice workbench which should show available.Help me How to resolve it.
Regards
Gajarao Phani

Hi,
This could be a data corruption for which we have a generic data fix. I recommend that you run the data fix master script from note 1360390.1. The resulting file will show any known generic data fixes that you should apply, such as the following:
1370096.1: R12 Generic Data Fix (GDF) Patch for PAY HAS INCORRECT ACCTG IF RELATED INVOICE IS FULLY PAID AND HAVING PAY AWT
1188825.1: R12 Generic Data Fix (GDF) Duplicate AWT Distributions Created During Payment
Regards,
Cheryl

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AP Trial Balance shows invoices already paid

Hello Experts!
I need your help on this please...
There are invoices which were already paid in full that appears in our AP Trial Balance and the amount shown is equal to the invoice's withholding tax line.
Example:
Invoice Workbench---
Invoice Number: 123
Invoice Date: 06-FEB-2012
Invoice Header Amount: 1,170.00
Invoice Lines: Item amount of 1,170.00, Withholding tax of -10.45
Amount Paid: 1,159.55
Amount Remaining: 0
Invoice Status: Paid
AP Trial Balance Report (as of to date)
Invoice Number: 123
Date: 06-FEB-2012
Payment Status: Fully Paid
Remaining Amount: -10.45
Thank you so much
Regards

Hi,
This could be a data corruption for which we have a generic data fix. I recommend that you run the data fix master script from note 1360390.1. The resulting file will show any known generic data fixes that you should apply, such as the following:
1370096.1: R12 Generic Data Fix (GDF) Patch for PAY HAS INCORRECT ACCTG IF RELATED INVOICE IS FULLY PAID AND HAVING PAY AWT
1188825.1: R12 Generic Data Fix (GDF) Duplicate AWT Distributions Created During Payment
Regards,
Cheryl

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a_gert, This is concerning, indeed! It's truly disheartening to learn that you've had such an experience with our Prepaid team. We surely understand the importance of ensuring your payments are applied correctly; especially when changing plans. You can definitely reach out to our PrePay team directly at 888-294-6830 for a thorough review of your account to provide options in resolving your concerns.
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Prepayment invoice shows unpaid already paid prepayment

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