Printer issue with 10.6 and Dell All in One 968W

The Dell All in One 968W is basically a Lexmark 9500 series with a Dell badge. Dell do not support OSX but Lexmark have previously supplied a driver that works and allows me to print on the Dell printer.
However with 10.6 OSX will no longer support the Dell printer. I have tried using the supplied Lexamrk 9500 series dirvers with no luck, and I have tried going to back to the older Lexamrk dirver. The error message suggests that I need to get an updated driver from Lexmark. Lexamark do no yet provide this.
Has anyone found a solution to this problem?

Hi
Have you find any solution????
Lexmark has a lastest driver the 9500SeriesWebInstaller1.0.1.dmg released the 09/15/09 but it doesn't detects the printer
if we delete the default snow leopard driver for lexmark and install this new????

Similar Messages

Printing Issues with HP D145 and multiple users from G5

Hi - I've a HP D145 All-In-One connected via USB to a G5 (as described below). The machine has multiple accounts on for different members of my family. The printer is directly connected to the G5 via USB connection but is shared with other Macs. Printing has become increasingly difficult, and we now have the following problems:
1. Printing will only work from the administrators account.
2. Printing periodically (daily, generally after a few hours of use) stops from the administrators account
Solutions tried:
a. Check set up for the non-administrators accounts....Looks OK for printing
b. When printing stops - I've tried repairing the permissions with the Disk Utility. This no longer works.
c. Run Printer Setup Repair (with option to repair all user accounts) - Works for the administrators account providing the computer and printer are restarted, otherwise no effect.
d. Reinstalling the software - No effect
It’s beginning to look like I need to replace this printer with one that works.
You can help me in two ways - how to solve the printer problems, or alternatively suggest a colour All-in-One printer that can work with multiple accounts and does not have the problems mentioned above.
Many thanks in advance,
Regards,
Melvyn

Below I've copied the fix HP proposed and some additional information that they have sent me.
1. The proposed fix that we could not make work:
Hello Melvyn,
Thank you for contacting HP Total Care.
Simply reinstalling the software will not be enough to solve the
problem. Try these steps to resolve the issue at hand:
From the Administrator account:
Double-click on the Macintosh Hard Disk.
Open Applications.
Click and drag Hewlett Packard Folder to the trash.
Close all windows.
Double-click on the Macintosh Hard Disk.
Open the Applications folder.
Open the Utilities folder.
Double-click on Process Viewer/Activity Monitor
If Activity Monitor does not appear:
Choose Monitor in the toolbar across the top.
Check Show Activity Monitor.
Ensure the Activity Monitor shows "All Processes", instead of "My
Processes".
Single-click and quit each of the applications starting with HP, using
the Stop Sign that says "Quit Process" beneath it.
Close Activity Monitor.
Double-click Macintosh Hard Disk.
Open the Library folder.
Open the Preferences folder.
Click and drag either HP AIO Preferences or Hewlett Packard Preferences
to the trash.
Remove the HP Registry file.
Go back to the Library folder.
Open the Printers folder.
Remove the HP folder
Double click Macintosh Hard Disk.
Open the Users folder.
Choose the User logged into.
Open the Library folder.
Open the Preferences folder.
Click and drag either HP AIO Preferences or Hewlett Packard Preferences
to the trash.
Click and drag files beginning with com.hp to the trash.
Click and drag files beginning with HP to the trash.
Double-click the Macintosh Hard Disk.
Open the Applications folder.
Open the Utilities folder.
Double-click Printer Setup Utility.
Delete any HP All-In-One printers listed (click the printer name to
highlight it, then click the Delete button on the printer list)
Repeat process for all HP All-In-One Printers.
Remove HP Director/Image Zone from dock by dragging to the trash.
Restart the Macintosh.
Empty the Trash.
From each user account:
Double click Macintosh Hard Disk.
Open the Users folder.
Choose the User logged into.
Open the Library folder.
Open the Preferences folder.
Click and drag either HP AIO Preferences or Hewlett Packard Preferences
to the trash.
Click and drag files beginning with com.hp to the trash.
Click and drag files beginning with HP to the trash.
Double-click the Macintosh Hard Disk.
Open the Applications folder.
Open the Utilities folder.
Double-click Printer Setup Utility.
Delete any HP All-In-One printers listed (click the printer name to
highlight it, then click the Delete button on the printer list)
Repeat process for all HP All-In-One Printers.
Remove HP Director/Image Zone from dock by dragging to the trash.
Restart the Macintosh.
Empty the Trash.
From the Administrator account:
Download and install the latest software for this product. You can
obtain this software from the following link:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?lc=en&cc=us⟨=en&os=219& product=64992&dlc=en&softwareitem=oj-35225-1
From each user account:
Double-click the Macintosh Hard Disk.
Open the Applications folder.
Open the Utilities folder.
Double-click Printer Setup Utility.
Click Add, ensure you are in the Default Browser.
Select the HP All-In-One Printer.
Click Add at the bottom-right corner of the screen.
Set this printer as the default.
You should now be able to print from all accounts.
Sincerely,
2. The reasons why it may not have worked:
We need to be sure that you are fully logging out of one account and
then back into the next. The fast user switching feature of the Mac OS
can create problems with our printer drivers. For this reason, fast user
switching is not supported by HP.
The other issue we may be running into would be the Mac OS itself. Over
the past few months the Mac OS has gone through several updates. When
the 10.4.4 version was released it created some issues with our existing
software. An updated version of our software has been developed which
works well with 10.4.4 and higher, but it is not available for this
printer.
It may be that as each new OS update is installed on your computers that
the issue becomes worse. If you are running the Mac OS 10.4.3 or lower
then the version 7.3.1 of our software should work fine. If it is 10.4.4
or higher there will be some issues as the new OS versions do not seem
to like the older drivers.
I would have to recommend retrying the full uninstall the Derek had
outlined. This time however, just install the downloaded 7.3.1 software
from our web site for the D145. Once it has been installed we need to
test it fully without adding the scanjet software. I am hoping that
without both version of our software installed it may work better.
This should resolve the issue. If you need further assistance, please
reply to this message and we will be happy to assist you further.
3. The repsonse to questions on switching and OS X 10.4.4
You are correct, since you are running the 10.4.4 I cannot guarantee
that the older software version will allow full functionality. It should
allow for printing and as long as you avoid the fast user switching,
when trying to print, it should keep working well.
I understand the convenience of fast user switching but you will have to
log completely out of one user, and then log properly into the next
before you can expect the printer to function.
I would still recommend trying the steps I had outlined as it really is
the only thing you can do that may work.
G5, 2 GHz dual processor, 2Gb RAM, 500GB Hard disk Mac OS X (10.4.3) Clarification of the issues from HP

Print issue with Photoshop CS4 and Officejet 6500

I have a Windows 7 Business 64 bits desktop computer. After installing the Officejet Pro 6500 multifunctional drivers all was working OK. Images were being printed nice and with the correct size using Windows print option. After installing Adobe CS4 suite, all images printed from windows or Photoshop have incorrect size (photoshop prints it smaller, about 33%, and on upper left corner of the sheet).
Photoshop sucks but Illustrator print fine. The only way I can print at the good size in Photoshop, it's when I select Microsoft XPS document writer as printer and print from there... Not very user friendly !!!
And yes, it was always the HP Officejet 6500 E709n fax selected by default by Photoshop instead of HP Officejet 6500 E709n !
Is anybody can say if it's an HP issue or an Adobe issue ??? Why Illustrator print fine and Photoshop don't ???
Thank's in advance.

Deleting the fax printer associated with this device to allows correct printing is not an acceptable alternative for me.
If it is a printer issue, why I can print correctly from Illustrator ???
dec9 wrote:
Or: you can go into windows and select a default printer or then the one you use to print with in PS. Then when you are ready to print in PS select the printer. See if that works.
That's my normal configuration then I can't change nothing when all is ok.
Thank you very much for your answer ! Maybe anybody have an other solution or explanation.
Thank's for your patience.

Wireless print server with Mac G4 and Dell PC's

I have a belkin wireless router and a linksys WPS54G print server. Hardwired by ethernet cables to the router are two computers 1) Dell 2400 and 2) Apple G4.
I am trying to get the Apple to print to the printserver. the linksys software set the Dell up and the print server and they work fine. I have tried everything i can on the Apple but no luck. Seems to be the driver. The printer is printing gibberish from the mac. The printer is an Epson Stylus Photo R320. I dowmloaded the drivers for Mac OS 10.4.4... from the epson website - I chose each one for the printer on my MAC and tried to print. The result was either no print out or differing gibberish each time. What can I do?

Please search this forum. Your precise issue has been covered several times. You have to use a CUPS driver for network printing - Epson's drivers are Carbon, not CUPS. Start by updating the Gimp-Print drivers that Apple included in OS X to the next newer version, now called Gutenprint 5.0.0:
http://sourceforge.net/project/showfiles.php?group_id=1537

Performance issue with select query and for all entries.

hi,
i have a report to be performance tuned.
the database table has around 20 million entries and 25 fields.
so, the report fetches the distinct values of two fields using one select query.
so, the first select query fetches around 150 entries from the table for 2 fields.
then it applies some logic and eliminates some entries and makes entries around 80-90...
and then it again applies the select query on the same table using for all entries applied on the internal table with 80-90 entries...
in short,
it accesses the same database table twice.
so, i tried to get the database table in internal table and apply the logic on internal table and delete the unwanted entries.. but it gave me memory dump, and it wont take that huge amount of data into abap memory...
is around 80-90 entries too much for using "for all entries"?
the logic that is applied to eliminate the entries from internal table is too long, and hence cannot be converted into where clause to convert it into single select..
i really cant find the way out...
please help.

chinmay kulkarni wrote:Chinmay,
Even though you tried to ask the question with detailed explanation, unfortunately it is still not clear.
It is perfectly fine to access the same database twice. If that is working for you, I don't think there is any need to change the logic. As Rob mentioned, 80 or 8000 records is not a problem in "for all entries" clause.
>
> so, i tried to get the database table in internal table and apply the logic on internal table and delete the unwanted entries.. but it gave me memory dump, and it wont take that huge amount of data into abap memory...
>
It is not clear what you tried to do here. Did you try to bring all 20 million records into an internal table? That will certainly cause the program to short dump with memory shortage.
> the logic that is applied to eliminate the entries from internal table is too long, and hence cannot be converted into where clause to convert it into single select..
>
That is fine. Actually, it is better (performance wise) to do much of the work in ABAP than writing a complex WHERE clause that might bog down the database.

Printing issue with microsoft word and excel

I open Microsoft 2004 Word and Excel separately and clicked on File / Open....not responding and so force quite. I went to Finder and opened the file directly and It did. But when I clicked Print, the print page doesn't show up. I closed the file. I opened other softwares and tried the Print and Save as PDF and it worked. I booted several times and reinstaled the Microsoft 2004 from original disk and did updates up to 11.6.3 versions. I rebooted again and still the same problem. Please help !

If you applied the Security Update from a few days ago it sounds like you are affected with this problem:
http://9to5mac.com/2012/02/03/latest-apple-updates-also-messing-with-rosetta-pow erpc-apps-like-quicken/

Materialized view issue with spatial index and UNION all.

Hi guys,
I'm trying to build the following materialized view:
create materialized VIEW MV_ElectricalStuffs
refresh fast
AS
SELECT jb.ROWID,
    jb.FID,
    JB.NAME_NUMBER
FROM EL_BUS_BAR jb
UNION ALL
SELECT INC.ROWID,
    INC.FID,
    NULL,
    INC.NAME_NUMBER
FROM EL_INTERNAL_CELL INC;
I have this error showing up:
ORA-12015: cannot create a fast refresh materialized view from a complex query
This is because the table EL_INTERNAL_CELL has a SDO_GEOMETRY column that has a spatial index, whose ddl is
CREATE INDEX EL_INTERNAL_CELL_S ON EL_INTERNAL_CELL (GEOM) INDEXTYPE IS MDSYS.SPATIAL_INDEX
PARAMETERS('SDO_INDX_DIMS=2 TABLESPACE=USERS LAYER_GTYPE=COLLECTION');
When I remove the spatial index from EL_INTERNAL_CELL column GEOM, Oracle is very happy and creates the view.
Is there a mean however to keep the spatial index in the materialized view?

I've managed to drop the spatial index prior to create the materialized view and it is ok. After the materialized view creation, I've recreated the spatial index on the table and all ran smooth. Hope nothing will go bad in the future because of this trick on spatial index..

Wireless Printing issues with HP Deskjet 2540

Hello everyone,
I am experiencing an issue with an HP Deskjet 2540 printer - it prints if I have connected it to a USB cable; however, it refuses to print if I try to print wirelessly.
I had initially solved this problem when I went to System Preferences > Printers and Scanners and noticed two Deskjet 2540 series icons in a window titled 'Printers'. I ended up removing one of these icons and set the other one as a default, which seemed to temporarily solve my problem. Now, I see two icons back in this 'Printers' menu and my printer refuses to print through my wireless connection.
My printer is connected to my internet connection so I don't think there is an issue here - I also have recently installed the software for this printer to make sure there was not some sort of driver issue; however, this does not seem to give me the permanent solution I am looking for.
Any Advice? My operating system is OS X Version 10.9.5

Hey @love2dance,
Welcome to the HP Support Forums! I understand you're having difficulty printing wirelessly with your HP Deskjet 2540 All-in-One Printer. I would like to assist you with this and may have some steps that will ensure you can print wirelessly from your Mac.
I recommend you start from scratch and re-do your printer install and wireless setup for best results.
Firstly, make doubly sure your printer is connected to your wireless network by doing the following:
Step one: Prepare for installationTo gather your network name (SSID) and password (WEP key or WPA passphrase), you can ask the person who originally set up your network, see the documentation that came with the router, or contact the manufacturer. HP cannot set up or change the network SSID or the password.
Make sure that you have the following requirements before you begin:
Network name: The network name is the SSID (Service Set Identifier).
WEP key or WPA security passphrase
A computer that is connected to the wireless network.
Internet access. HP recommends broadband Internet access such as cable or DSL.
Your wireless-capable HP product. Place it close to the computer during the installation procedure.
A USB cable (used only during installation).
Administrator privileges or password
Make sure the product, access point, and computer are all on, and that the computer is connecting to the wireless network.
Connect the USB Cable to the rear port of the HP product and to any USB port on the computer.
Exit all applications running on your computer.
Source
Secondly, prepare your Mac by removing any existing printers added:
Choose System Preferences from the Apple menu.
Choose Print & Scan from the View menu.
Click the "-" (Remove printer) button.
Next, click here to download and install your printer's software. As you work your way through the setup, follow the prompts to convert your usb install to wireless. With this setup completed successfully your wireless printing capability should be restored.
One way to preserve this wireless connection is to make sure your wireless mode/router is left on continually. If at anytime your network connection is lost, reconnecting your printer will mean that it's being assigned a new IP address. The significance here is that your Mac will be looking to connect with the printer at an IP address that is no longer applicable.
Please let me know the result of your troubleshooting by responding to this post. Best of luck!
E-roq
I work on behalf of HP.
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping!

With my hp office 5010 all in one printer, i'm not able to scan, and this is one of his duties. why

with my hp office 5010 all in one printer, i'm not able to scan, and this is one of his duties. why isn't it possible?? Bad ssoftware while downloading it from internet because I lost CD rom. No pilot available for scanning with it??? Bad version of soft??? I bauught this printer because of his utility and space occupped: able to print, copy and scan in same machine, gain of room, perfect, but my scanning function is not working!!!! I would like to solve this damned problem which upset me since several weeks.... Waiting for an answer and a solution, best regards

pmonteil31 wrote:
Waiting for an answer and a solution, best regards
Hi,
Sorry you have to wait longer because I can not find your printer model under Google. Must be very old ?
Regards,
BH
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Auto adjustment of page orientation causes printing issues with documents that have a page width greater than its page height.

Hi,
Since an upgrade from Word 2003 to Word 2010, we are experiencing printing issues with certain
documents that have a page width greater than its page height.
In Word 2003, it was no problem to set the page width greater than the page height while setting the page orientation to "portrait".
In Word 2010, this seems impossible: despite leaving the page orientation to "portrait", if one changes the page width/height as stated,
Word 2010 automatically adjusts the orientation to "landscape". Resetting the orientation to "portrait" will flip the page's width/heigth settings.
This behaviour causes printing problems: the page prints out 90° rotated.
I do not believe this is a printer driver issue: I tried several different printer drivers, and all give the same (bad) result. Setting the printer driver's page orientation settings (before printing) makes no difference, as
Word 2010 seems to force the page orientation settings.
Inserting the documents 90° rotated is not an option, since it causes problems with the printing margins.
This is very annoying, since we have to print official documents of a municipality (driver's licences).
Is there a workaround for this issue?
Regards,
Laurent Grandgaignage
Sysadmin Gemeentebestuur Stabroek, Belgium

Hi
Thank you for using
Microsoft Office for IT Professionals Forums.
From your description, we can follow these steps to test this issue
Step 1: Repair Office 2010
1.
Click
Start, and then click Control Panel.
2.
Click
Programs and Features.
3.
Click the
Office 2010 program that you want to repair, and then click
Change.
4.
Click
Repair, and then click Continue. You might need to restart your computer after the repair is complete.
Step 2:
Rename the global template (Normal.dotm)Follow the steps for the operating system that you are using:
Windows Vista and Windows 7
a)
Exit Word 2010
b)
Click
Start.
c)
In the
Start Search box, type the following text, and then press
ENTER:
1.
%userprofile%\appdata\roaming\microsoft\templates
d)
Right-click
Normal.dotm, and then click Rename.
e)
Type
Oldword.old, and then press ENTER.
Microsoft Windows XP
a)
Exit Word 2010
b)
Click
Start, and then click Run.
c)
In the
Open box, type the following text, and then press ENTER:
%userprofile%\Application Data\Microsoft\Templates
d)
Right-click
Normal.dotm, and then click Rename.
e)
Type
Oldword.old, and then press ENTER.
f)
Close Windows Explorer.
How to troubleshoot print failures in Word 2010, Word 2007, and Word 2003
http://support.microsoft.com/kb/826845
Please take your time to try the suggestions and let me know the results at your earliest convenience. If anything is unclear or if there is anything
I can do for you, please feel free to let me know.
Hope that helps.
Sincerely
William Zhou CHNPlease remember to mark the replies as answers if they help and unmark them if they provide no help.

Colour Management Issue with PS CS3 and Leopard 10.5.2

Hi Everyone,
Since I have installed Leopard I am having colour management issues with Photoshop CS3 and my Canon i9950 printer.
My screen is calibrated with a Spyder and I used to ask Photoshop (in 10.4.11) to manage colour when printing and used the Spyder profile. Everything came out as I saw it on screen.
Now in leopard when I do the same thing everything comes out too yellow on the print. If I ask Photoshop to let the printer manage the colour it is too red. If I use the default colour management (photoshop managing the colour and it choosing the colour space it is better, but still too yellow).
Photoshop gives the hint to turn off colour management in the printer but there is no option for this and it also said the same thing before of course (when it worked in 10.4.11).
Any ideas?
Thanks.

>It was working perfectly in Tiger with the monitor profile.
You were lucky.
the monitor profile is so Photoshop can display your images correctly.
the working space is Adobe RGB, sRGB, BruceRGB, ect... these are all known color spaces so when the file goes to another computer there is a consistent color space for reference. If you use your monitor profile as a working space then nobody else knows what is going on with your file.
when you print you need to use the printer profile for the type of paper you are printing on this is supplied by the printer manufacturer. you can also have custom profiles made.
you need to read up on color management:
http://www.gballard.net/psd.html
http://digitaldog.net/

Strange Printing Issue With New HP & Pages

Hello!
I have a very strange printing issue with a new HP printer. I have written pages documents heavy in Texts which are located within tables. The documents print fine on a Cannon and Epson printer and look great but when I print the document on my new HP Laserjet Pro 400 Colour M451nw some of the text on some rows come out of the printer looking like they are bold / slightly fuzzy. This only happens with some of the rows of text, not all of them. The font is the same in every row with the same format.
You can see this in the attached image. The first line (Thanks very much) has printed correctly but the subsequent lines look bold / slightly fuzzy.
After a lot of testing the only way I can resolve this is if I copy the content into a new pages document and only then it will print and look ok with the HP printer.
This must be a problem within my origional document. I would simply copy and paste everything into a new document however this would take a very, very long time (over 5 years of work producing teaching materials and over 100 documents and thousands of tables and formatting that cannot be copied and pasted).
Also, on other printers you can see the lines seperating each row of the table. These lines are not visible on the HP print outs, even when the table is copied into a new document.
Has anyone come accross an issue like this before? Is there a way I can fix this without creating a new document? Do I need to get a new another new printer (the 4th printer this week!)?
Any advise, wise words would be greatly apprechiated!
Thanks!

Sorry, Fruhulda. After 4 hours on the phone with Apple care they are taking this issue further themselves. It seems to be a problem with our pages document and the compatibility with certain drivers. We have still not gotton to the bottom of it and Apple are going to get back to me when they have an answer.
We also worked out that the issue only happens when you print via Ethrenet & USB. Printing via Wifi is ok and there are no quality issues.
Very Strange!

Scanning with HP Officejet 6500 Wireless All-in-One Printer - E709n using Windows 7 Pro editition

I have had this printer for many years and it was fully operational only for the first two years of its link to my computer. I have uninstalled and reinstalled the software many times with no success. The Printer/Scan doctor does not solve the problem and gives an error HP Twain Scan. The HP Scan Flow Manager also says that software components are missing The printer works fine but the scanner in the solution center always responds with a error code saying installation is incomplete, "reinstall HP Photosmart software that came with the device and try scanning again" . The extended error information is 4,[2,0,80040154), (0,0,0),(3,56,0)] Another computer, my wife's laptop, running Windows 8 was operational until the end of May 2015, and she is also getting this error code with her computer. This has got to be the most annoying all-in-one I have ever used. I have a Canon all in one at work that I have used with the laptop and the all operating features are mindless...it just works. HP software must have compatibility issues either related to operating systems updates or security software. My computer uses AVG, the laptop uses McAffee and beither scanner operates with this printer. I need to get this scanner operational!

Hi , Welcome to the HP Forums! I understand that you cannot scan with your HP Officejet 6500 wireless printer on Windows 7 and 8. I am happy to look into this issue for you! Some questions for you: Are you able to make copies with the printer from the scanner glass? Loading and Copying 216 x 279 mm (8.5 x 11 inch) Plain Paper. (This way we can verify that the hardware is functional.)Do you see any error messages on the printer's display screen, or blinking lights? In the meantime, please take a look through this scanning guide, An 'HP Cue Scanning Flow component has encountered a problem and needs to be closed' Error Displays for HP Deskjet, Officejet, and Photosmart All-in-Ones. Hope to hear from you soon! “Please click the Thumbs up icon below to thank me for responding.”

How do i use my mac book with my HP 6510 e all in one series printer

how do i use my mac book with HP photosmart 6510 e all in one series

Hello Marilynatsea,
Thanks for using Apple Support Communities.
To learn more about printing in OS X on your Mac, and how to add a printer, take a look at the article linked to below.
Mac Basics: Printing in OS X - Apple Support
Cheers,
Alex H.

Issues with Exchange Account and Q10

Well, I hate to be writing this, but I'm hoping that there might be someone out there that can help get past some first day issues I am experiencing.
The background: I have a long history with legacy BlackBerry devices, and almost as much history with iOS devices. My most recent phone was an iPhone 4S, and I make extensive use of iCloud to keep my iMacs, iPhone, and iPad connected in real-time. The setup worked. It wasn't perfect, but it worked. However, because I used to have a BlackBerry device (most recent the 9930) and because I don't use the iPhone for more than e-mail, iMessage, and phone calls (generally speaking), I decided to give the newest BlackBerry device a shot. So I bought a Q10.
At this point I feel compelled to say that the hardware is everything I had hoped it to be. It's solid, has a good weight, and appears to be made very well. I have no complaints with the hardware, including the keyboard (a big selling factor for me), so I won't really get into the hardware as the issues I am experiencing all have to do with the OS. Let me also say that I am very familiar with the iCloud integration issues (missing Contact photos and disabled Calendar sync), so I'm not voicing a complaint over those issues in this thread.
I have connected my Exchange account. I used to have everything in Exchange before I moved my entire computing world over to Apple, and now I keep Exchange around for e-mail. Therefore, I have no contacts, no tasks, no notes, very limited calendar entries, and a massive amount of e-mail on the Exchange server. However, to test everything out, I have added a single contact record so I can see it show up on the phone and be able to test two-way sync between the Q10 and Exchange. And here is where the first issues crop up. It looks like Exchange connects and then disconnects at random. For example, if I open my Contacts on the phone, I see the one contact (called John Doe). Then, as the phone is sitting there with the screen on, the contact will disappear and I will see a "Start adding contact to your contact list" notice on the screen. Then, after a short period of time, the single contact will return. It is important to note that the entire time this is happening, the All Contacts option is selected in the list so that all available contacts are shown. Additionally, I have SIM card contacts turned off, but if I alter the selection in the view list (All Contacts, Favorites, etc.), the SIM contacts will re-appear when I return to the All Contacts view. At the same time, even though I have turned off SIM Contacts in the settings, the setting has reverted to show SIM Contacts. If I turn off the setting again, SIM Contacts still show up. Possibly related: I can't delete contacts on the SIM card, no matter how many times I try, and it now it seems that I can't get SIM Contacts to go away in the Contacts app.
Likewise, Exchange seems to connect and disconnect from Calendar. I go to the calendar and move day by day to June 15th. I see an entry that I know is from Exchange (I have no other connected calendars at this time), and it is in blue. I change the calendar color to green and the entry changes color, as expected. However, if I jump back to today and then scroll day by day to get to June 15th again, the calendar entry is missing. After a few seconds, the entry re-appears, but it is, once again, in blue. The setting has reverted itself, and it seems like Exchange is completely disconnecting and automatically reconnecting to the phone like I am setting it up again for the first time. Very odd. As I'm typing this, I just saw something odd. I swiped to wake up the phone, and the active frames screen was the visible screen. The calendar app is still running (since I left it running, minimized, when the phone went to sleep) and the date shown in the active card was Jan 1, not Jun 8. Why? The date (and time) on the phone is correct and is set automatically by the cellular system.
Nevertheless, looking at BlackBerry Hub, I see only two e-mails in my Inbox from Exchange, even though I have roughly a dozen in my Inbox. The rest are filed in sub-folders. And bam! Just like that... I get the "Add Accounts" screen while looking at the Hub. In other words, as I was typing this, I first saw two Exchange e-mails and then, out of nowhere, the e-mails disappear and I see the "Add Accounts" screen as if no account has been connected.
So... first question: Is anyone else experiencing this issue? This is very strange, and very frustrating. Second: could this be related to the large amount of e-mails I have stored on Exchange, some of which have large attachments? I selected "Forever" as the sync history length. I have my concerns, however, if this is related to loading historical e-mails onto the phone (in other words, the first sync with Exchange) because there is no reason that I can understand that the phone would blank out as if no account was connected at all. I can understand lag and stuttering while the history is syncing, but not a complete disconnect and reconnect. Considering all of the issues with the one and only contact record disappearing, the calendar entry for Jun 15th disappearing and then reappearing with the wrong calendar color, and e-mail in my Inbox incomplete (two of a dozen e-mails) and ultimately disappearing, I feel like this OS just has some real, significant issues.
Full disclosure: I do want iCloud to work and am a fan of Apple products, but the lack of full iCloud sync support is not a big enough issue for me to want to send back this phone and/or see it fail so miserably. I will happily move my info from iCloud into Exchange, Google, and/or set up a new Exchange account for personal use (Office 365) because I am not wedded to iCloud per se. But, I won't go through that trouble if I can't even get my first account to work properly. It should also be noted that I do have a basic Google account (non-paid) and I had previously attempted to connect to it. However, I was experiencing the exact same issues with contacts disappearing, e-mail disappearing, etc. So I deleted that account. Truth be told, I deleted the Exchange account as well, and then re-connected to Exchange only to test one account at a time. Unfortunately, even with Exchange only, I am seeing very strange and frustrating behavior as described above.
Help... please. I want this to work but the frustration I am feeling is growing worse by the hour.
Model: SQN100-2
OS Release: 10.1.0.2011
OS Version: 10.1.0.2038
Build ID: 525050
Ian

To follow-up with this issue:
I ended up performing a security wipe on my device. The security wipe finished, and I was about to reconnect with Exchange when I decided to visit our host's web site to see if they had any articles covering the issues I was experiencing. While they didn't have anything specific, I did find a step-by-step guide to connecting a BB10 device to Exchange... and right there at the end, it said "Do NOT enable memo sync."
I contacted support, and the rep told me that OS 10 has an issue with memo sync and it can cause all sorts of unpredictable behavior. Now, whether or not this is accurate I can say this: So far, the device is not disconnecting and reconnecting like it was before. Problem is, is this a result of not enabling memo sync, or is this a result of the security wipe?
I may have overlooked it, but I don't recall reading anything about that anywhere else. I'm tempted to try re-enabling the memo sync to see if everything blows up again. At least that way I can see for myself if the memo sync is a real issue. Of course, perhaps it's an issue with SherWeb (our host) specifically. Hm...
Anyway, for those that were interested, and for those that may come along in the future with a similar situation, the strange behavior that I first reported is no longer happening. I just don't know if it was a result of a security wipe or a result of not enabling memo sync with Exchange.
Ian

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