Printer setup problems

I received a new Officejet 7612 yesterday and have been having trouble setting it up. I'm setting it up using a MacBook Pro (2012) with Yosemite OS.
I've followed all of the set up instructions received with the device and downloaded the drivers for Yosemite from the HP website. Unfortunately the scan to email function didn't work so I uninstalled the drivers and tried to reinstall them. Unfortunately I then got a 'critical error' message on the MacBook to say the drivers couldn't be installed, so I tried re-installing the drivers four more times, each time getting the same critical error message. and then gave up.
That was yesterday. This morning I've come into the office and the device no longer connects to our wireless network (or any other that we can access). I've tried using the network setup wizrd on the device but it refuses to 'see' our wireless network. Is there a way of restoring factory settings on the device and starting again?
Any help would be much appreciated! Thanks.

Hi @ArchitectSam , and welcome to the HP Forums!
I can see you're having issues with your printer, both with the software, and the connectivity.
I'd like to help with that!
I would first recommend selecting Setup on the front panel of the printer. Then, select Tools, and select Restore Factory Defaults.
After the defaults are reset, rerun the wireless setup:
Setting Up the Printer for a Wireless or Wired Network for the HP Officejet 7110 Wide Format ePrinte...
Once the printer is on the network,
I would suggest deleting the printer from your print system, using this document: Uninstalling the Printer Software.
Once you have deleted it, I would suggest verifying and repairing the disk permissions: About Disk Utility's Repair Disk Permissions feature.
I would also suggest running your Apple updates: OS X: Updating OS X and Mac App Store apps
After the updates, I would recommend reinstalling the HP Officejet 7610 Wide Format e-All-in-One series Full Feature Software and Drivers.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Similar Messages

Printer setup problem

My friend was recently given a 15" MBP, circa late 2008. (The Apple Care protection plan expires in 70 days.) It has Snow Leopard with all the latest updates.
I used Migration Assistant to get her documents and settings off her old computer, a PowerBook G3 or G4 which was running Panther. She has an HP Photosmart PSC 2410 printer, which was working fine with Panther. She successfully printed one document with the new computer a few days ago.
There was a lot of garbage on the computer left over from the previous owner -- applications not compatible with Snow Leopard, old and extremely obsolete applications, Norton Anti-Virus (ugh!), and so on. I took all of these off. I also found a few items in Activity Monitor that didn't belong (for example bits and pieces of Norton Anti-Virus. I was pretty much done when I noticed the HP Director application (installed by the admittedly very old printer setup software) was starting up every time I restarted the Mac.
Before I discovered that the dock icon would let me specify not to start it up every time, I found an article about how to stop it by manually removing an item from /Library/Preferences/loginwindow.plist. (So I ended up doing both of these things.) I was then unable to print. I followed all of HP's troubleshooting instructions (scant few for us Mac users), basically unplug everything, plug it back in, restart the computer. I also followed some Apple instructions that told me to remove and re-add the printer in System Preferences.
When trying to add the printer back in, I got an error message about the software not being correctly installed. I re-installed it, which added the HP Director back to the login items (though the entery I see in loginwindow.plist -- not to mention the entire rest of that file) looks rather different. I am still unable to print, but at least I now get the message "Error: fatal: Opening Printer Connection Failed: Unable to open the printer connection. Please check your printer connections and check for printer errors." (It previously just said "error" with no further details.)
I also tried adding a new user and installing the printer there, with no better results.
I was able to print a test page from the printer (using the menu on the printer itself), so obviously the problem isn't in the printer iteslf.
I have also changed the USB cable, though the Mac was able to detect that the printer was online (or offline depending on the situation) so as expected this did no good.
I'm at a loss for what else to try!

I tried that, but the utility also doesn't list any printers, so I can't figure out how to configure anything. I've uninstalled and re-installed the software twice now, also to no avail. I called HP support today in desperation, and they think that either the USB cable is defective, or the USP port on the printer is. So, I'm off to get a cable. Does this sound like a reasonable answer???

Airport express and network printer setup problem

I could not find and add my network printer in my work place only when network is connected via my airport express. I can see the printer when the network is connected by ethernet cable. Note: the printer I mentioned is not connected to the USB of the AE, it is a separate network printer with a true IP.
Is this a firewall problem in the airport express unit? I have the same problem with my ThinkPad too.

JACCHE wrote:
I could not find and add my network printer in my work place only when network is connected via my airport express. I can see the printer when the network is connected by ethernet cable. Note: the printer I mentioned is not connected to the USB of the AE, it is a separate network printer with a true IP.
Is this a firewall problem in the airport express unit? I have the same problem with my ThinkPad too.
Have you tried putting the printer's IP address into the "add a printer" dialog box IP view of the Print & Fax panel of System Preferences?
It sounds like your AirPort Express is creating another subnet that is making it hard to access the printers subnet. You might try putting the AirPort Express into "bridge" mode.

Printing Setup Problem

Can I have so help with adding my printer Fiery X3eTY2 65-55C-KM PS2.0.
The printer description does not come up in the Select Printer Software window.
It use to be their with OS 10.5.

AFAIK, EFI haven't released any new drivers for 10.6. So you will need to select Generic PostScript. Note that this will not give you support for A3 but it will get you printing.
Pahu

Wireless setup problem for HP Officejet J6480 All - in - One printer

I can not get my printer setup wirelessly. When I send a print job to it, the message comes back, printer offline.
I can hook up the USB cable and it prints fine. I installed the software on my IMac as instructed. I used the HP Printer manager. My IMac is setup with the airport and I have a wireless router.
Through the setup button on the printer I printed off the "wireless network test report" and the "HP network configuration" page. They show no errors.
Can anyone help me out?
I need to be able to wirelessly print from my IMac, a Gateway desktop, a Dell laptop and a Toshiba laptop.

connecting Wireless to HP j6480 printer
Problem is when I go to menu and press wireless network printer option. It’s just press menu then use the arrow keys on each side of the OK button. Then press down to Wireless Network Wizard. Press the OK button. I think the Wireless Network Wizard is the third option down when you are in the Wizard. It will then ask you for the wep for your router. I have the Verizon Jet pack from Verizon. But I assume you could use any router. My router wep was all numbers for example 99000627xxxxx all numbers. I tried and tried and kept putting in the wep but it kept coming back wrong wep code. What I did not watch was the numbers I was putting in were wrong. For example when I was putting in 990000627XXXXX that was not being put in. What was being put in was something like ypt$&^ etc. I did not know when you were putting in the numbers you had to keep pushing on the 9 key until a nine came up, then it would go to the next number you had to put in. You had to do the same for the second, third, fourth and etc until you entered all of the code. Then the wireless router connected. Why does someone not tell you that.

'Printer setup utility' problem...please help me.

Hi all, running tiger 10.4.11, trying to connect an Epson DA4050 printer.
It's not showing when I try to 'add printer' in systems prefs, so have attempted to open Printer Setup Utility and I get the message - 'The item cannot be opened. It may be disabled or not installed'.
Sure enough its not showing up in the utilities folder, so I'm assuming this is the problem. How can I install just this without reinstalling the whole system?
Any help gratefully received - thanks.

If all the above fails, then it appears to be time for a relatively painless Archive & Install, which gives you a new/old OS, but can preserve all your files, pics, music, settings, etc., as long as you have plenty of free disk space and no Disk corruption, and is relatively quick & painless...
http://docs.info.apple.com/article.html?artnum=107120
Just be sure to select Preserve Users & Settings.

Yet another freaky printing problem: 10.3.8 and Printer Setup Utility

I'm hoping some really smart people can help me out here -- I'm not as good at Mac troubleshooting as I need to be!
I purchased Tiger a few weeks ago and the upgrade went fine and I was able to print, but then suddenly I can't any more. I have a PowerBook G4, running 10.3.8 and a HP 2710xi, which is a wireless printer (not sure of the proper term for this).
The symptoms: iCal crashes when I hit cmd-P. Other programs also crash upon printing. Some programs will bring up the print dialog, but it freezes up at that point. I tried printing to a PDF in Microsoft Word, and that crashed it. This problem persists in other user accounts.
Additional problem: Printer Setup Utility crashes whenever I hit the "add" button to add a printer. I have the crash reporter information if anyone wants it. Can't add any printer at this point.
What I've tried: I uninstalled the old software from HP and reinstalled new software. The HP installer can't finish running since it gets hung up by the Printer Setup Utility. I installed print-only drivers from HP. Same problem. I tried plugging the printer in to the USB to see if that makes a difference. Same problem.
Printer Setup Utility is recognizing my printer in all forms: as USB, Bonjour, and HP IP Printing. I just can't add it due to the program crashing.
Further troubleshooting: I ran all the maintenance and permissions repairs in Onyx. I used most of the diagnostic and repair tools in Printer Setup Repair, including Reset the printing system and deleting printer preferences. I reinstalled the 10.3.8 update from Apple's website.
I'm not sure what my next step should be: Do I reinstall the whole operating system? From my review of this board, lots of other people are having problems with Printer Setup Utility in Tiger.
Thanks in advance for any insight you can offer.
PowerBook G4 Mac OS X (10.4.8) HP Photosmart 2710xi

Have you tried starting up with the Install DVD, and then using Disk Utility (in the menus at the top, NOT in the installer) to repair the hard drive?
If you're going to show us any errors, use the Console to look at cups error log. Paste any line that starts with E, plus the 3 lines before it (they tell you what was happening).
If none of this is fruitful, yes, reinstalling is the next step.

Unable to Print - OS Problem?

Epson CX4200, connected via USB, has all of a sudden simply refused to print. This occurred absent any other system mods or actions or indications at all. All jobs are stopped immediately and cannot be re-started. Jobs can be added to and deleted from the queue, and can be re-started but then immediately stop. Dock symbol shows expected red !, which is also mirrored in the Print Dialogue when present. On attempts to print the printer has no reaction whatsoever and the job is stopped very quickly.
Troubleshooting so far:
a. Tried from different apps and different User accounts — same results.
b. Logged out, logged out to Restart, powered down the printer and back on, removed and reinserted USB cables, tried most permutations and combinations of the above — same results.
c. Several iterations of removing & reinstalling the printer using Printer Setup Utility — same.
d. All other, e.g., non-printing functions of the Epson (copy, scan, self test, etc.) continue to work just fine.
Ran Printer Setup Repair and printer/system passed all checks done with the exception on one file found to be missing. Partial text of their error message is as follows:
.. Starting permission verification and repair... The file /private/etc/cups/ppds.dat is missing. This file is deleted when using the Reset Printing System option. .. Recreating symbolic links... .. Done. ... Verification complete. ... 2456 files examined. No problems were found.
1 missing files/directories found during the verification process. They may be responsible for certain printing problems. Printer Setup Repair cannot replace these items. Please refer to the log file for a list of the missing files/directories. You may need to reinstall OS X to resolve your printing issues. Certain files and directories are deleted when using the Reset Printing System option. These files and directories, if required, will be recreated during normal printing.
I have no idea what that ppds.dat file is or does, but it does seem that they were telling the truth when saying that they couldn't create a new one. I certainly tried every option in that program that seemed like it might do, including total resets and reinstalls of everything, and the situation is unchanged.
The $64K Q appears to be — Am I really left with an OS reinstall? And, if so, what would be the best way to go about that?
Realize that this is sort of a broad question to end with, but would really appreaciate any inputs of assistance.

No, this isn't app-specific; it does the same thing and shows the same symptoms in all apps.
The CUPS log (appended) shows the error occuring, or at least I assume that's what the E displays are indicating. I've no clue as to what an 85 code might be, and don't know how to use the 'debug' setting that they keep recommending.
Does this make any sense to anyone else? I just pulled a few of the last tries off of the end of the log display —
I [01/May/2006:15:10:14 -0700] Printer 'Stylus_CX4200' started by ''.
I [01/May/2006:15:10:14 -0700] Started filter /System/Library/Printers/Libraries/PrintJobMgr/Contents/MacOS/PrintJobMgr (PID 238) for job 1.
E [01/May/2006:15:10:15 -0700] PID 238 stopped with status 85!
I [01/May/2006:15:10:15 -0700] Hint: Try setting the LogLevel to "debug" to find out more.
I [01/May/2006:15:10:15 -0700] Saving printers.conf...
I [01/May/2006:15:37:14 -0700] Saving printers.conf...
I [01/May/2006:15:37:14 -0700] Printer 'Stylus_CX4200' started by ''.
I [01/May/2006:15:37:14 -0700] Started filter /System/Library/Printers/Libraries/PrintJobMgr/Contents/MacOS/PrintJobMgr (PID 321) for job 1.
I [01/May/2006:15:37:15 -0700] Adding start banner page "none" to job 2.
I [01/May/2006:15:37:15 -0700] Job 2 queued on 'Stylus_CX4200' by 'michaelm'.
E [01/May/2006:15:37:16 -0700] PID 321 stopped with status 85!
I [01/May/2006:15:37:16 -0700] Hint: Try setting the LogLevel to "debug" to find out more.
I [01/May/2006:15:37:16 -0700] Saving printers.conf...
I [01/May/2006:15:37:27 -0700] Saving printers.conf...
I [01/May/2006:15:37:27 -0700] Printer 'Stylus_CX4200' started by ''.
I [01/May/2006:15:37:27 -0700] Started filter /System/Library/Printers/Libraries/PrintJobMgr/Contents/MacOS/PrintJobMgr (PID 324) for job 1.
E [01/May/2006:15:37:28 -0700] PID 324 stopped with status 85!
I [01/May/2006:15:37:28 -0700] Hint: Try setting the LogLevel to "debug" to find out more.
I [01/May/2006:15:37:28 -0700] Saving printers.conf...

Need help to find printer setup utility

I recently bought my first Mac and have slowly been adding to it over the last couple of weeks. Today I added a new printer that I wish to connect wirelessly. The printer is a Brother MFC-3360. I installed the software that came with the printer and had the printer connected directly to the Mac Book. It printed just fine.
I then disconnected the USB cable and plugged it into the Extreme Base station. It failed to print. According to the Extreme manual, I need to open printer setup utility, located in the utilities folder in the applications folder. Then from there I need to add the printer.
The problem is, I have no printer setup utility. Is there another place where it might be located?
Any other ideas will be much appreciated. Thank you!

Found problem. Went to Sys prefs -> Printers and Fax -> removed my printer and re-installed. Works like a charm.

Printer Setup for HTML reports (Landscape)

I'm trying to print an HTML report in Landscape, the Report Orientation VI only works with Standard Reports, and I can't find anything that will let me modify the "Printer Setup"
Anyone done this?

Jeff,
To print an HTML report it first has to be rendered. To render HTML, you need a browser. For example, you can render HTML in either Internet Explorer or Firefox or Opera, and all three might render the same data slightly differently. To simplify the situation let's say that you're using IE. Once IE renders the HTML, you then have to get it to send the rendered output to the printer. So you can see why it isn't time or cost-effective for NI to try and necessarily support these functions. For the end user however, I'd guess that quite a few people have had this problem.
I have had to do a lot of digging around to get HTML reports to print right. My solution has been to use an ActiveX container with an IWebBrowser2 object (Internet Explorer). This will let you load and print HTML reports programatically however (glancing back over some old code) I don't see immediately how you can print a report in Landscape. With an ActiveX container however you can call the IE print preview function which will let you (the user) modify the report printing to Landscape. It's not a programmatic solution since you have to interact with the GUI but it works. Also, once you set the setting to Landscape, everything printed afterwards using your ActiveX container will also print in Landscape.
Something else which may not apply to you (but maybe--I'll at least mention it) is printing a landscape single image... that's usually why I needed to print landscape... to print out a full page screenshot of a graph or something. I do this in portrait mode by just attaching the control image but rotating it first and adding the HTML code to make it 100% of the vertical page.
Last but not least, if you are 100% set on using a programmatic implementation to print a landscaped report (no user interaction), the best thing to do would be to build on an ActiveX implementation so that your report is being loaded and printed from an embedded IWebBrowser2 object. With the IWebBrowser2 object there is an option for using a pre-defined print template. This option is NOT for the faint of heart and requires you basically to re-program the whole IE print-preview functionality. However, it's not impossible either, it just takes the time of learning basically how the IE print preview interface works and then adapting it to your application (in this case, landscaped printouts). This is also the ONLY way to change HTML report headers and footers. The print preview interface in IE is written entirely in javascript--you can get details on msdn (search for "print preview templates"). However, there isn't really enough info there to do things with any ease. So....
If you get to the point where you get an ActiveX container working and want to fool with the IE print preview javascript templates, let me know. I have extracted the entire template and associated images from the windows DLL it is stored in so I could adapt it and change the headers and footers for my reports and things of that nature.
Now that I mention it, I believe that is the only way also to actually set landscape or portrait--by programmatically changing the printing margins (so it prints 11x8.5 instead of vice versa).
Anyway, hope that helps...

Printing quality problem

We spend incredible amount of time to find out how to how to make
reliable print from EXE done in LV6.0.2 under W9x,WinNT, W2K. But we
have no solution.
First we used direct print VI panel, after VI competition, but there
are many problems with it. Then we left it and switched to report
generation, now we are at the same situation.
-Report generation does under WinNT and W2K different size of report
on printer printout, NI-support suggest: LET USE W98.
-Using W98, printing on printer with page format A4, EXE crashed.
NI-support
suggest: LET USE WinNT,W2K
-Another problem: after printing to printer, the memory space used by
LV is growing while using report generation VIs after every print even
though I closed report reference. Each print make
app. or LV allocated
memory 3 MB higher. The newly allocated memory is no more released and
all VI's are after 3to 5 printouts really slow.
Seems to me probably nobody is using report generation VI's, because
there is no way to use it.
Seems to me also, that the only way (but painful) how to print from
LV6.0.2 is the same, which exists since LV4 - print panel after
competition (the same solution as 4 years ago...). Even this solution
is really bad under W98 printing to HP printers - we can see very
often that EXE crashed after printing, or sometimes fonts have correct
size and sometimes not.
The only reliable way is: using VI server function, generate
physically BMP file on hard disk and then this BMP print out using
paint.exe(MS-paintbrush). Printouts are reliable, but because of
generated BMP they look like from ZX Spectrum or Atari age. Also we
can generate HTML physically to HDD, but there is no way how to ensure
the same size of each item on print (HTML <-> MSexplorer problem)
, so
it is unusable. Also unusable is to force customer to buy and use
MS-word to be able print from our application done in LabVIEW.
Maybe we are doing something wrong, but we cannot to find the problem.
Thanks for any help.

I don't have any complaints about printing from LV - well, not many, anyway.
First things first - there is a known bug in the 'Print Panel at Completion' method of printing, under LV6.0.2, when running under Win95/98. It involves LV not releasing resources, causes font corruption, and ultimately an assert/crash. It DOES NOT happen under WinNT/2K. If you MUST run W95/98, you can specify 'bitmap printing' as a workaround, but this is very slow.
Apart from that, I have generally excellent results using print on completion under LV6, usually to an HP LaserJet. A few things I've learned:
1) Disable scaling in the VI print setup - this just confuses things. Size the objects on the VI panel to fit the printable area (LV uses 72 pixels/inch).
2) Create
the 'print on completion' VI as something that is never shown onscreen - don't try to make one VI do onscreen presentation and printing.
3) Paint the background of the printing VI white.
4) If you drop a graphic on the printing VI's FP (like a company logo), get a BIG, high res image. After pasting it, shrink/resize it w/in LV. When it prints, the full resolution is retained and used.
5) Paint control/indicator frames and 'stuff' either white or transparent. These things can really clutter the printed results.
Hope this helps - I've used this method to produce some really sharp test reports, certificates of conformance, etc.
Regards,
Dave
David Boyd
Sr. Test Engineer
Philips Respironics
Certified LabVIEW Developer

Windows 8/8.1: Printer Offline Problems

Windows 8/8.1: Printer Offline Problems
Are you getting an error that your network or wireless printer is offline when you try to print?
When you print to your network printer, does it fail, and when you check the printer status it says Offline?
Do you have problems printing to your wireless printer after your PC has been asleep?
If you answered YES to any of the above questions, then you have a problem with your network printer being offline. After some investigation into this problem, we recommend updating windows. Run Windows update to check that your version of Windows 8 is up to date.
There are a few windows updates that may help with this problem
1) Install this Microsoft patch to make sure this private-public-private network issue does not reoccur. It is part of the April 2014 Windows Update package for Windows 8.1 and Server2012 R2 (http://support.microsoft.com/kb/2919355).
2) Install this Microsoft patch for the WSD service. http://support.microsoft.com/kb/3000461
If this does not help, then please follow the steps list below which will give you a Workaround that may help with this problem.
Assign the printer a static IP address
An IP address is an Internet network address that the computer can use to communicate with the printer. Enter a static IP address to make sure that the wireless connection remains stable. Follow these steps to assign the printer a static IP address.
Get the printer IP address.
Press the Wireless button on the printer control panel to view the network settings.
Access the Network menu on the printer control panel.
Print a Network Configuration Page or Wireless Test Report page.
Once you have the printer's IP address, open a new web browser window or tab.
Type the IP address in your web browser's address bar, and then press Enter.
Make sure that you type the IP address into the browser's address box. If you type it into a tool bar search box, the EWS will not open.
If the message 'There is a problem with this website's security certificate' appears in the web browser when you try to open the embedded web server (EWS), or when you navigate within the EWS, click ' Continue to this website (not recommended)'.
note:
Choosing 'Continue to this website (not recommended)' will not harm your computer while you navigate within the EWS for your printer. If you encounter this error outside of your printer's EWS, your computer could be at risk.
If the browser fails to open the EWS after you click 'Continue to this website (not recommended)', refresh the browser window.
The Embedded Web Server (EWS) for the printer opens and confirms that the printer is on the same network as the computer.
In the EWS, click the Network tab.
In the Wireless section, click the Network Address (IP) or IPv6 configuration, depending on your network setup.
Click Manual IP, and then click Suggest a Manual IP Address. A manual IP address, Subnet Mask, and Default Gateway displays.
After the manual IP address populates, click Manual DNS Server.
note:
Keep a record of the manual IP address for reference.
On the Network Configuration Page you printed earlier, locate the DNS Server addresses, type the DNS addresses in the Manual Preferred DNS Server and Manual Alternate DNS Server fields, and then click Apply.
If the DNS addresses are not listed on the Network Configuration Page, or if you have trouble accessing the network or Internet with the original DNS addresses, use one of the following methods to obtain DNS addresses.
Method one: Use publicly available DNS server addresses
Configure the printer using publicly available DNS server addresses. To find available DNS server addresses, search online for 'public DNS servers'.
After you find public DNS server addresses, type the addresses in the Manual Preferred DNS Server and Manual Alternate DNS Server fields, and then click Apply.
Method two: Get the network DNS information via your computer
Select your operating system, and then use the following directions to obtain the DNS server addresses.
Right-click the Start button () or the lower left corner of the screen, click Run, type cmd, and then press Enter.
When the command window opens, type ipconfig /all, and then press Enter. Information about the computer's network displays.
Scroll to and locate the DNS Server addresses.
In the EWS, type the DNS addresses in the Manual Preferred DNS Server and Manual Alternate DNS Server fields, and then click Apply.
Print a test page to make sure that the printer's IP address is the same as you assigned.
Right-click the Start button () or the lower left corner of the screen, click Search, type HP and click your printer in the results. Click Utilities, and then click Update IP address to update the address in the software.
Adding a Wireless Network Printer using Control Panel
Go to Control Panel and choose Devices and Printers
Click on Add Printer
The PC will search the local network and display the network printers.
Choose the printer and select Next
The system will then try and auto select a compatible driver
Select the current driver and Click Next
The system will then ask for a name for the printer. The user can change the name and then click Next
The User can then choose to share the printer
The user can select to make this new printer the default and then click Finish.
The new printer is now setup but this printer may be using the In OS driver (Class) rather than the HP Full Function driver.
To change the printer to use the HP Full Function driver follow the following instructions. I would recommend changing the driver to the HP Full Function driver as the User can then use features such as Custom paper sizes.
Go back into Control Panel and choose devices and Printers, right click on the newly created printer and choose Printer Properties
Choose the Advanced Tab
Click on the driver section drop down and choose the Driver for the printer that does not have the words Class driver after it.
Click apply and then OK and the driver will be changed to the HP Full Function driver for the printer.
The user should try this configuration and see if they still experience problems.
Please Note:
DO NOT Remove the Original Printer Icon from Devices and Printers as the HP Printer Assistant will stop working.
JonW
I work for HP

I have the printer offline problem. It started when I ran out of toner. I have now installed a new toner cartridge.
Your solution does not help me because I have tried to install Win8.1 and it failed.
I would just reinstall my printer but I have a long list of items in my print queque and I don't want to lose them.
Is there another solution?
Or is there a way I can save the print queue?
Mike

Printer sharing problem in Network Magic

I have a desktop computer running Windows XP connected to a HP Photosmart 1115 printer. I have a laptop running Windows 7. I installed Network Magic on both machines. The network map is showing the printer with a yellow directional arrow going both ways. When I right-click on the printer and choose "Complete printer setup" a pop-up screen appears "Connecting to hp photosmart 1115 series on (name of desktop)." Then another screen pops-up "No driver found". Then another screen pops-up "File needed: Printer driver INF for Hp photosmart 1115 series". Not sure where to look on desktop? I tried some inf printers drivers but I get "Windows cannot connect to printer". I also get error 0x00000214 which tells me to set-up the printer by creating a port with \\desktopname\\printername. This changed the look of the printer icon in the control panel but the printer did not work on either of the machines. The only way I can print from the laptop is to save my files into a shared folder and then go to the desktop and open the shared folder and print. Is there any other solution to this problem besides buying a new printer that is compatible with Windows 7? There are no drivers from HP available to work in Windows 7. I also am using Norton Security Suite with Comcast.

jamhome wrote:
I have a desktop computer running Windows XP connected to a HP Photosmart 1115 printer. I have a laptop running Windows 7. I installed Network Magic on both machines. The network map is showing the printer with a yellow directional arrow going both ways. When I right-click on the printer and choose "Complete printer setup" a pop-up screen appears "Connecting to hp photosmart 1115 series on (name of desktop)." Then another screen pops-up "No driver found". Then another screen pops-up "File needed: Printer driver INF for Hp photosmart 1115 series". Not sure where to look on desktop? I tried some inf printers drivers but I get "Windows cannot connect to printer". I also get error 0x00000214 which tells me to set-up the printer by creating a port with \\desktopname\\printername. This changed the look of the printer icon in the control panel but the printer did not work on either of the machines. The only way I can print from the laptop is to save my files into a shared folder and then go to the desktop and open the shared folder and print. Is there any other solution to this problem besides buying a new printer that is compatible with Windows 7? There are no drivers from HP available to work in Windows 7. I also am using Norton Security Suite with Comcast.
Hi jamhome,
You will not be able to use the Printer from your Windows 7 Laptop without compatible Windows 7 Drivers. I purchased a Lexmark X6570 which is Wireless and works in Windows 7 Utlimate 64-Bit Version Computer.
You need to purchase a Printer or All-in-One that plugs into the Router or is Wireless to each computer.
You also need to open up Windows 7's Network and Sharing Center which may or may not help.
If you need additional help include the information that the posts at the top of the Forum asks for.
thecreator - Running Network Magic version -5.5..9195.0-Pure0 on Windows XP Home Edition SP 3
Running Network Magic version -5.5.9195.0-Pure0 on Wireless Computer with McAfee Personal Firewall Build 11.5.131 Wireless Computer has D-Link DWA-552 connecting to D-Link DIR-655 A3 Router.

HP Laserjet 6p is not recognized in Printer Setup Utility

I bought recently used HP Laserjet 6p printer and connected my PB to it's Apple Talk port via AsanteTalk Box. After I installed the HP 6p printer driver (downloaded from the HP site) I've tried several times to find the printer in the Printer Setup Utility but it doesn't appear on it! I've even downloaded a printer driver for MacOS 9 and tried to print in Classic environment but can't find any HP printer in the Chooser. Is there any solution for this problem?
I'll be very thankful for any suggestions.

Apple included the Gimp-Print driver "HP Laserjet 6 Series" for that printer. Does that show up?

HP PSC 2510 all-in-one network setup problems

At the end of a long weekend of work, I've finished setting up my psc 2510 on a new wireless network. I use Tiger on two of my machines and Panther on the others. So I've posted advice over in the Tiger support forum, and I'm going to post the same instructions over here. (Moderators: I thought about just posting a link here to my other post, but I want to make sure that the search engine picks up this posting if someone does a search here.)
I have four machines total, two of them running OS X 10.4, the others running 10.3.9.
1. Start by hooking the printer up to a wired (ethernet) network. Print out a network config page (setup, 6, 1) when the printer shows its blue "networked" light. Dial the printer's URL into your web browser and enter the new network's info into the printer's embedded web server. If you get everything right, when you turn off the printer, disconnect the ethernet cable, and turn on the printer, you'll get that blue "networked" light after a minute or so.
If you don't see the light, print out another config page and check the "Wireless Status": "Scanning" means that the printer's having trouble connecting to the network. Your best bet is to temporarily turn off all wireless encryption/security and reconfigure the printer's connection. Once you have a connection, then try adding various sorts of security/encryption. In my experience, the printer doesn't do well if the SSID of the network isn't being broadcast or with a list of acceptable MAC addresses. In my old network I managed to get the printer running with WPA security, but this time I had to settle for WEP 128 bit security.
The Wireless Status will read "Disabled" if the printer has a USB cable or Ethernet cable attached. This means you need to unplug all cables (and possibly turn the printer off and on) to enable the wireless card. If the Wireless Status is "Disabled" even though you have no cables attached, you have probably reset the printer to factory defaults (see #2 below).
Things to watch for: is the default gateway of the printer the same as that of your new network? I had to change my new network's gateway to "192.168.1.1 addressing" from "10.0.1.1 addressing" because the printer was expecting "192 etc." after being hooked up to a Linksys router for several years.
Also, you may find you need to give the printer a self-assigned (manual) IP address, if other computers, once linked to the printer, lose printing and/or scanning capabilities a few days or weeks later. This can be set in the printer's web access server, but make sure to assign the printer an IP address that's compatible with the range of IPs that your router's is leasing to the network. I'm a novice at this network stuff, so sorry if I'm being vauge on this point.
2. It's possible I could have saved myself a lot of trouble setting up the printer for the network if I had reset the printer's network settings to factory defaults right at the start. But if you decide to follow HP's instructions and reset network settings to factory defaults, BEWARE: the printer's embedded web server can’t for some reason configure the printer to re-enable wireless networking. And the latest download of the hp all-in-one installer doesn’t contain the network config utility found on the original HP installation CD. (On this old CD, the config utility isn’t part of the install package, but it is invoked automatically during the installation process.)
SOLUTION: Run the PSC 2500 Series installer found on the HP CD, preferably from a Mac running an system older than Tiger. It might also be possible to avoid running the installer and just run the config utility.
From this point on, I'll assume you've managed to get the printer on your network. Here's how to get all your computers configured to use the psc's printer and scanner functions.
HP tech support advised me to download the latest installer/print driver and use that to install and configure the psc 2150. This is good advice, insofar as the old HP Director software has a memory leak and the old HP Scan was prone to crashing whenever the 2510 went into Energy Saving mode. But if your mac isn't running OX X 10.4 (Tiger), you'll find that your system doesn't seem to recognize the new print drivers installed with by the download. This is especially a problem if you follow HP tech support's advice and delete a bunch of files prior to upgrading from the old installer to the new one, as (I suspect) it was at this point that I deleted working printer drivers from my Macs running Mac OS 10.3.9.
So if you're running 10.3.9 or earlier, I advise you not to delete any files and to configure your computer for the print and scanner functions in the opposite order that HP advises.
Most important: through trial and error I discovered that the HP Setup application isn't able to configure the printer if more than one user is logged in (Fast User Switching!). (This is a particularly tricky error to diagnose as the only symptom is that the setup app keeps claiming that it "can't find device" even though in the stage just prior it had successfully detected it!) Log out all other users, then proceed with the following steps:
1. Go to Print Center (called Print Setup Utility in Tiger), delete your old psc printer (if any) and click "add printer". The psc should show up in HP IP printing or under Rendezvous (called Bonjour in Tiger), and when you click on it, the Add Printer utilty should automatically find the "HP All-in-one" printer driver. If something's gone wrong, though, you may get the message “Print Driver not installed”. That's what happened to me after I deleted files (see above).
SOLUTION: Run the PSC 2500 Series installer found on your original HP CD. When it finishes, it will start the HP setup assistant, in the course of which you'll be directed to go to the Print Center and add your printer. Do so.
2. Once you've added the printer successfully, run the latest HP installer, a download from the HP website. You should be able to skip the step where it asks you to add the printer, as you did this in step one.
3. Finally, since you didn't delete any files earlier, be sure to remove HP Director from your dock and from your Startup items (Login items in Tiger) by opening Mac System Prefs - Accounts - Startup/Login Items. HP Director has a memory leak. And it is superceded by the newer HP Device Manager when you download and run the latest HP installer. You should find the new HP Device Manager in your dock after step 2 (above).
If you have questions, write me at the following email (account name reversed to foil spam bots):
[email protected]
Powerbook 17" Mac OS X (10.4.3)

At the end of a long weekend of work, I've finished setting up my psc 2510 on a new wireless network. I use Tiger on two of my machines and Panther on the others. So I've posted advice over in the Tiger support forum, and I'm going to post the same instructions over here. (Moderators: I thought about just posting a link here to my other post, but I want to make sure that the search engine picks up this posting if someone does a search here.)
I have four machines total, two of them running OS X 10.4, the others running 10.3.9.
1. Start by hooking the printer up to a wired (ethernet) network. Print out a network config page (setup, 6, 1) when the printer shows its blue "networked" light. Dial the printer's URL into your web browser and enter the new network's info into the printer's embedded web server. If you get everything right, when you turn off the printer, disconnect the ethernet cable, and turn on the printer, you'll get that blue "networked" light after a minute or so.
If you don't see the light, print out another config page and check the "Wireless Status": "Scanning" means that the printer's having trouble connecting to the network. Your best bet is to temporarily turn off all wireless encryption/security and reconfigure the printer's connection. Once you have a connection, then try adding various sorts of security/encryption. In my experience, the printer doesn't do well if the SSID of the network isn't being broadcast or with a list of acceptable MAC addresses. In my old network I managed to get the printer running with WPA security, but this time I had to settle for WEP 128 bit security.
The Wireless Status will read "Disabled" if the printer has a USB cable or Ethernet cable attached. This means you need to unplug all cables (and possibly turn the printer off and on) to enable the wireless card. If the Wireless Status is "Disabled" even though you have no cables attached, you have probably reset the printer to factory defaults (see #2 below).
Things to watch for: is the default gateway of the printer the same as that of your new network? I had to change my new network's gateway to "192.168.1.1 addressing" from "10.0.1.1 addressing" because the printer was expecting "192 etc." after being hooked up to a Linksys router for several years.
Also, you may find you need to give the printer a self-assigned (manual) IP address, if other computers, once linked to the printer, lose printing and/or scanning capabilities a few days or weeks later. This can be set in the printer's web access server, but make sure to assign the printer an IP address that's compatible with the range of IPs that your router's is leasing to the network. I'm a novice at this network stuff, so sorry if I'm being vauge on this point.
2. It's possible I could have saved myself a lot of trouble setting up the printer for the network if I had reset the printer's network settings to factory defaults right at the start. But if you decide to follow HP's instructions and reset network settings to factory defaults, BEWARE: the printer's embedded web server can’t for some reason configure the printer to re-enable wireless networking. And the latest download of the hp all-in-one installer doesn’t contain the network config utility found on the original HP installation CD. (On this old CD, the config utility isn’t part of the install package, but it is invoked automatically during the installation process.)
SOLUTION: Run the PSC 2500 Series installer found on the HP CD, preferably from a Mac running an system older than Tiger. It might also be possible to avoid running the installer and just run the config utility.
From this point on, I'll assume you've managed to get the printer on your network. Here's how to get all your computers configured to use the psc's printer and scanner functions.
HP tech support advised me to download the latest installer/print driver and use that to install and configure the psc 2150. This is good advice, insofar as the old HP Director software has a memory leak and the old HP Scan was prone to crashing whenever the 2510 went into Energy Saving mode. But if your mac isn't running OX X 10.4 (Tiger), you'll find that your system doesn't seem to recognize the new print drivers installed with by the download. This is especially a problem if you follow HP tech support's advice and delete a bunch of files prior to upgrading from the old installer to the new one, as (I suspect) it was at this point that I deleted working printer drivers from my Macs running Mac OS 10.3.9.
So if you're running 10.3.9 or earlier, I advise you not to delete any files and to configure your computer for the print and scanner functions in the opposite order that HP advises.
Most important: through trial and error I discovered that the HP Setup application isn't able to configure the printer if more than one user is logged in (Fast User Switching!). (This is a particularly tricky error to diagnose as the only symptom is that the setup app keeps claiming that it "can't find device" even though in the stage just prior it had successfully detected it!) Log out all other users, then proceed with the following steps:
1. Go to Print Center (called Print Setup Utility in Tiger), delete your old psc printer (if any) and click "add printer". The psc should show up in HP IP printing or under Rendezvous (called Bonjour in Tiger), and when you click on it, the Add Printer utilty should automatically find the "HP All-in-one" printer driver. If something's gone wrong, though, you may get the message “Print Driver not installed”. That's what happened to me after I deleted files (see above).
SOLUTION: Run the PSC 2500 Series installer found on your original HP CD. When it finishes, it will start the HP setup assistant, in the course of which you'll be directed to go to the Print Center and add your printer. Do so.
2. Once you've added the printer successfully, run the latest HP installer, a download from the HP website. You should be able to skip the step where it asks you to add the printer, as you did this in step one.
3. Finally, since you didn't delete any files earlier, be sure to remove HP Director from your dock and from your Startup items (Login items in Tiger) by opening Mac System Prefs - Accounts - Startup/Login Items. HP Director has a memory leak. And it is superceded by the newer HP Device Manager when you download and run the latest HP installer. You should find the new HP Device Manager in your dock after step 2 (above).
If you have questions, write me at the following email (account name reversed to foil spam bots):
[email protected]
Powerbook 17" Mac OS X (10.4.3)

Printer setup problems

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