Printing problems with Deskjet 970 Cse

Sometimes when I try to print a pdf file, the printer just prints a few lines of each page and skips the rest. I end up getting several pages output with only a few lines in each page. How can this be fixed? I am running Windows Vista.

The troubleshooting steps in the document here may help. I would also suggest you make sure you have the latest version of Adobe Reader.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Similar Messages

Printer problem with AW 6.2.9

I have a recurring printer problem with both hp deskjet 5150 and Epson R220. After much work with techs at both, we have determined that it is an AW problem (v. 6.2.9) Other files print okay. I've searched through recent posts and found similiar questions, but the answers aren't specific to my problem. I gather that it involves trashing certain AW files, such as Appleworks.plist and other Appleworks prefs. It will help it I know the specific files to trash and as much detail about how to find them on the HD. I will be infinitely grateful for any help.
OSR
Mac G4 Mac OS X (10.4.6)
Mac G4 Mac OS X (10.4.6)

Welcome to Apple Discussions
You are correct that deleting the AppleWorks preferences can fix some printing problems. I'm surprised that in finding that information you didn't come across a post with the specific information or a tip to my user tip, AppleWorks has stopped working correctly, that explains which preference files ot delete.
Make sure you have the newest printer driver for each printer. Also, use Disk Utility to repair permissions after any system update or upgrade.

Printing Problems with PDF - Adobe Acrobat

Printer - HP Deskjet 3070A
Laptop - Asus Zenbook running Windows 7 Home Premium
Issue: Printing problems with PDF (Adobe Acrobat Reader)
Dear All,
Please help!
My printer was working absolutely perfectly until my brother in law recently needed to borrow my printer. He plugged in his laptop running Windows 8 (awful thing that is). Since he did this to print his own PDF, I cannot print mine.
Although all the text will appear on the page perfectly both in the document view and on actual printing, it appears that some of the transparent formatting stuff on a PDF - such as boxes you have to fill in and transparent areas (such as you find on glorious tax forms) are omitted completely. In fact, in their place I was getting a single black dot. Now, after uninstalling and re-installing updates for the printer, windows 7, adobe acrobat reader, etc.etc. I get squat. Just all the text laid out but none of the shading or boxes.
I have tried fiddling with the printer settings; the print as 'photo' option, dpi settings, greyscale - as much as I can think of and I am thoroughly stumped.
In a desperate attempt, I even installed the Universal Printer Drivers - thinking it might have been that. No. All I got was a page of gobbledygook. Consequently, I uninstalled and reinstalled the normal drivers again.
If there are any wonderful people out there with any fabulous ideas about how I can get my shading and boxes back; I'd very much appreciate it. Sadly I have a tax return to fill out (which is already fabulously late) and need my printer to work!
Much appreciation in advance x

Hey there @Reverie!
Thanks for posting on the HP Forums!
I can see that the printer is no longer printing in the correct format after it was plugged into the Windows 8 computer! You mentioned you have run the updates and uninstalled/re-installed the printer software. Have you uninstalled and re-installed the Adobe software? Are you getting the same issue from other programs as well? Are you getting the same issues if you are logged in as a different user on the computer?
I have located the HP Update Software Utility that may be able to help. You can download an run the utility. It may be able to locate any other updates for the printer.
I would also recommend running a disk cleanup on the computer to clear any temporary files and junk files that may be causing some performance or software issues. If you do not know how to run a disk cleanup on the computer please follow this document regarding Delete files using Disk Cleanup. It is recommended to restart the computer after a disk cleanup. After the restart try the print job again!
Let me know if that helped and thanks again for posting on the HP Forums!
Cbert
I work on behalf of HP.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" at the bottom of this post to say “Thanks” for helping!

Canon 860 Series (Pixma) Printer Problems with OSX 10.8 (Mountain Lion) – links to Canon Support Site with Drivers and Software with install tips

After spending several hours sorting out Canon Pixma OSX problems here are my thoughts:
Canon 860 Series (Pixma 868) Printer Problems with OSX 10.8 (Mountain Lion) – links to Canon Support Site with Drivers and Software with install tips
Problem:
- New imac and MacBook Pro 2012 (OSX 10.8.2) had a problem using Canon Pixma 868 printer on network and would not scan or print using Canon Pixma software (Pixma MP Navigator 2.1 & Photo Print), which has advanced scanning and photo printing functions.
- When I connected the canon printer to my imac, OSX 10.8.2 automatically downloaded and installed drivers for Canon 860 series printer. I could then add the new printer (select ‘apple menu’ / ‘system preferences’ / ‘print and scan’ / “+”) and printer would work while connected via USB but could not get to print or scan over network wifi.
- The original Canon 860 Series CD does not work with 10.8 and the manual / online instructions did not make sense (as based on CD install).
Solution:
1) Install Canon Printer Drivers and Software (from official Canon site)
Go to canon support site, review FAQ, then download and install following Pixma 860 Series software & drivers for OSX 10.8 (links see below). The version I downloaded is in brackets but check for updated version. Full instructions are below.
Canon 860 Series Drivers & Software for OSX 10.8 Mountain Lion:
The base software and drivers needed for using Canon 860 Series on Mac OS X 10.8 (USB) are
1 Printer Driver
(Canon MX860 series CUPS Printer Driver Ver. 10.67.1.0 (03-Aug-2012))
2 Scanner Driver
(Canon MX860 series Scanner Driver Ver. 14.11.4a (03-Aug-2012))
3 Network Tool
(Canon IJ Network Tool Ver. 4.1.0 for Intel Mac (27-Dec-2012)
Canon Software for using advanced printing and scanning functions (while connected to network)
4 Solution Menu
(Canon Solution Menu Ver. 1.4.1 (27-Jul-2012 ))
5 MP Navigator EX
(Canon MP Nav EX Ver. 2.1.3 (02-Auf-2012))
6 Easy-PhotoPrint EX
(Canon Easy-PhotoPrint EX Ver. 4.1.6 (21-Jan-2013 ))
Canon Support (HK) – check your local site
http://www.canon.com.hk/en/download/main/index.do
Select Product and drivers from support site eg http://support-hk.canon-asia.com/
1. Choose a product category
Multifunctional Printers
2. Choose a product series
Pixma
3. Choose a product model
Pixma MX868
4. Choose type of document
Downloads or FAQ
If you have problems installing the software under 10.8, see the FAQ on Canon site. You will need to allow software installs from “unidentified developers by using “Control” Key or by changing your system preferences)
2) Check Canon Printer and Software Working while connected via USB
Once you have downloaded and installed drivers and software and restarted computer, check that the printer and Canon Pixma software (Pixma MP Navigator 2.1 & Photo Print) are working via USB. Open the Canon IJ Network Tool App (Applications / Canon Utilities /IJ Network Tool / Canon IJ Network Tool App) and make sure you can see the Canon MX 860 series (xx.xx.xx.xx.xx.xx) and that it shows the correct SSID Wifi settings (under the Canon IJ Network Tool App ‘Setup menu’). This is normally done as part of the automatic install but worth double checking
3) Add new network printer using ‘apple menu’ / ‘system preferences’ / ‘print and scan’ / “+”).
After you have checked USB printing turn off printer, unplug the USB cable and shutdown the Canon IJ Network Tool App.
Then turn the printer back on and wait 30s. Then add a new printer using ‘apple menu’ / ‘system preferences’ / ‘print and scan’ / “+”). Once you select “+” (add new printer), wait 10-30s for the Wifi Networked Canon MX 860 Series printer to appear in the new window eg Canon MX 860 series (xx.xx.xx.xx.xx.xx) (Kind: “Canon IJ Network”)
DO NOT ADD THE MX 860 SERIES BONJOUR SCANNER (the Bonjour Scanner is the built-in software, is not needed and often appears first on the add printer list). The Canon scanner can be accessed used through the MP Nav EX Ver. 2.1.3 software (which has much better functions)
You will now have two Printer Canon MX860 (USB) and Canon MX860 (Wifi / Network). Set the Canon MX860 (Wifi / Network) as default and test print and scan
If the Wifi Networked Canon MX 860 Series printer does not appear, check the printer and make sure that the printer can see the wifi network. On the printer select Menu / Settings / Device Settings / Lan Settings / WLAN Setting List. It should say WLAN Active, identify the SSID and have an IP address
If the printer can not see the Wifi Network, plug the USB cable back in, then open the Canon IJ Network Tool App (Applications / Canon Utilities /IJ Network Tool / Canon IJ Network Tool App). Make sure you can see the Canon MX 860 series (xx.xx.xx.xx.xx.xx) and that it has your SSID settings (under setup), if it has this info, restart the computer and the printer and try again

Hi, thaks for response, meant to post as a discussion (not question), wanted to save others time if they get the same problem

Printing problems with hp laserjet 1018

- printing problem with my hp laserjet 1018 (no *.pdf files!), all other documents were printed
- hp photosmart premium c309 works with all file types
Windows 7 64 bit
Adobe Acrobat Pro 10.1.7
Acrobat Reader 11.0.3

Also having other "permission" based problems as well. Other people cannot open my PDFs even though I have not used any security. I'm thinking about getting a previous version of Accrobat Pro and installing that.

Printing problems with InDesign CS3 running on OS 10.6

I recently upgrade my old G4 Mac (OS 10.4) to a new Mac Mini running OS 10.6.6. I am still running CS3 and have encountered only one problem. When I print multiple copies documents from InDesign that contain several layers, each copy is processed separately, so that it can take several minutes just to send the print job to the printer if I'm printing over 20 copies. Then once the print job is processed the printer pauses between every copy, which is tripling the printing time. If I print a simpler document with only one or two layers it processes all the copies at once, as it should. I am printing on an Okidata 6150 color laser printer.
I never had this problem on my old computer. I'm wondering if this is one of the "unsupported" bugs of running CS3 on Snow Leopard. I want to make sure that this is a problem unique to running CS3 with Snow Leopard before I go ahead and upgrade to CS4 or CS5.
computer: Mac Mini core 2 duo 2.4 ghz processors, 4 gb RAM, printer: Okidata 6150 DN color laser printer.

Hi again Peter
It is version 5.0.4. I updated it when I newly installed it a week ago in my new computer, and then again updated it just yesterday.
I might mention that before I got my new computer, I was running Mac OS 4.11, and was using InDesign 3.0. I had bought InDesign CS3 about a year ago, but hadn't gotten around to using it since version 3.0 had been working fine, and I was used to it. Then, when I got my new computer, I decided it was time to use the newer version. However, while using InDesign 3.0 with the old Mac OS 4.11, a printing problem popped up there, too, a few months ago... and it also involved printing problems with Adobe Reader. I contacted Adobe, and they sent me a patch which fixed it. I will contact Adobe again if need be, although I thought I'd start here first to see if it was a common enough problem that someone might be able to provide a free and routine answer.
Richard
Date: Tue, 15 Jun 2010 20:10:13 -0600
From: [email protected]
To: [email protected]
Subject: Printing problems with InDesign CS3 with Mac OS 10.6.3
I neglected to ask what version of indesign CS3 you are using. I also
notice that Mac OSX 10.6.4 has just been released. It actually
addresses some CS3-specific issues, though they seem to be related to
launching the apps, not printing. It may be worth trying to update,
nonetheless.
Peter Truskier
Premedia Systems, Inc.
510-655-4454
>

Printing problem with Summarize Comments?

Printing problem with Summarize Comments in Pro 10.1.6? When I print, I only get the number boxes on one page and the comments on the next page. The numbered boxes don't show up on the actual image itself.

Um I dont know if im doing something daft but I tried this like you said
PrinterJob printJob = PrinterJob.getPrinterJob();
printJob.setPrintable(this);
if(printJob.printDialog()){
try {
          PageFormat pageFormat = printJob.defaultPage();
          if (pageFormat.getOrientation() == PageFormat.PORTRAIT) {
          landscape = 0;} else {
               landscape = 1;}
          System.out.println("THE ORIENTATION IS "+ landscape);
          printJob.print(); }
catch (Exception PrinterExeption) { PrinterExeption.printStackTrace();}
and it doesnt seem to work as I tried it both as landscape and portrait in the print dialog but landscape is always 0.
cheers
pmiggy

Printing problems with InDesign CS3 with Mac OS 10.6.3

I am not new to InDesign... I have CS3... but I am brand new to Mac Snow Leopard (OS 10.6.3). Although I can open CS3 and use the application, I cannot print with it. None of my other applications has printing issues... just CS3. Any suggestions?
Richard

Hi again Peter
It is version 5.0.4. I updated it when I newly installed it a week ago in my new computer, and then again updated it just yesterday.
I might mention that before I got my new computer, I was running Mac OS 4.11, and was using InDesign 3.0. I had bought InDesign CS3 about a year ago, but hadn't gotten around to using it since version 3.0 had been working fine, and I was used to it. Then, when I got my new computer, I decided it was time to use the newer version. However, while using InDesign 3.0 with the old Mac OS 4.11, a printing problem popped up there, too, a few months ago... and it also involved printing problems with Adobe Reader. I contacted Adobe, and they sent me a patch which fixed it. I will contact Adobe again if need be, although I thought I'd start here first to see if it was a common enough problem that someone might be able to provide a free and routine answer.
Richard
Date: Tue, 15 Jun 2010 20:10:13 -0600
From: [email protected]
To: [email protected]
Subject: Printing problems with InDesign CS3 with Mac OS 10.6.3
I neglected to ask what version of indesign CS3 you are using. I also
notice that Mac OSX 10.6.4 has just been released. It actually
addresses some CS3-specific issues, though they seem to be related to
launching the apps, not printing. It may be worth trying to update,
nonetheless.
Peter Truskier
Premedia Systems, Inc.
510-655-4454
>

Default printer problems with adobe 10.1.2

I was having problems printing PDFs since upgrading to 10.1.2. After reading and trying many recommendations, I happened to notice that my default printer(I have only one printer) was listed twice on the print window. The first (default) printer is spelled "HP PSC 2350 series" (upper case 'PSC') The second is "HP psc 2350 series" (lower case 'psc') . The printer is named 'HP psc 2350 series' in my printers and devices, and if I select this printer, the page will print perfectly. Now that I have solved my printing issue, I would like to change the default setting on the adobe print window to come up as the active link, so I don't have to continue to select a different printer everytime I wish to print a document. The printer by the lower case "psc" name is set as the default printer in printers and devices, and I cannot figure out why it doesn't come up as the default printer on the adobe reader print window. I also cannot figure out how to change the default in the print window.   An added interesting fact is that I get no response in the print window when I try to select "preferences' or 'advanced' for the upper case 'PSC' printer.
My computer runs in Windows 7 (64-bit). The printer is HP psc 2355xi all-in-one. Any suggestions are much appreciated

I have not been able to select a different default printer for Adobe, but I can print if I manually select the correct link everytime.
Date: Tue, 6 Mar 2012 13:16:52 -0700
From: [email protected]
To: [email protected]
Subject: default printer problems with adobe 10.1.2
    Re: default printer problems with adobe 10.1.2
    created by AMG13 in Adobe Reader - View the full discussion
I am having the same issue.The correct printer is selected as the default printer on the control panel and there is no driver with the lowercase convention.However, the first printer option that appears is the lowercase convention. Is there any way to select a default printer for specifically for Adobe, as opossed to the PC itself?
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Airport Extreme Printing Problem with HP Deskjet.

Hello ... I wonder if any helpful folks can assist me with my printing problem? I am using Tiger on a new Intel imac with a HP Deskjet 960C. This printer is listed as having the latest drivers included within Tiger and works perfectly when connected via USB so my problem I guess is not with the software....I have disconnected everything and plugged everything back together again. I also deleted the printer from the printer list within the Printer Setup Utility application.... The imac recognisies the printer and upon pressing the print button everything feels as though its just going to work. The blue barber shop scroll appears but the printer fails to kick into gear and I get the big red exclamation mark appearing in the status box .... I would really love to try and sort this annoying error ... Any ideas? Thanks. Book G4 Mac OS X (10.4.4)

Hello jds17. Welcome to the Apple Discussions!
Unfortunately, not all USB printers are compatible with AirPort base stations.
Take a look at one of these iFelix Unofficial AirPort Printer Compatibility links, depending on which AirPort base station you have:
o 802.11g AirPort Extreme Base Station (AEBS) or AirPort Express Base Station (AX)
o 802.11n AirPort Extreme Base Station (AEBSn)
If your printer isn't listed, it doesn't necessarily mean it won't work, but simply that it has not been verified. iFelix also provides the following workaround for printers not on the list that would certainly be worth a try.
Also, you may find the following Apple article helpful.

Printing problem with HP deskjet 3050 all in one J610 series

I have a HP deskjet 3050 all in one J610 series which I am using with Windows Vista Version 6.0 (Build 6006: Service pack 2). Connecting is by USB port. I have not used the printer for some time, but have done all the maintence checks & it is good to go. When I want to print a letter the only thing that gets printed is the email address which is coloured blue. I think the problem is in the settings of the printer features. I can print the letter in gray scale but this is not easy to read and not suitable for business dealings.
I would appreciate help with this problem. A definition of the terms used in the printer features might help me resolve it by my self.
Thanks
This question was solved.
View Solution.

Hello @Tellen,
Thank you for visiting the HP Support Forums! I understand you are running into some print quality problems with your HP Deskjet 3050. I see when you attempt to print a letter you will only see the email address and its in blue ink.
First I would like you to click here to download and run the Print and Scan Doctor > www.hp.com/go/tools- It was designed by HP to provide users with the troubleshooting and problem solving features needed to resolve many common problems experienced with HP print and scan products connected to Windows-based computers.
What does the PSDR find? If you are still not getting black text, please continue here: Fixing Print Quality Problems for the HP Deskjet 3050 (J610) All-in-One Printer Series
If after the troubleshooting has been done and you are still seeing the issue leave me with the following information:
1. What is your current Operating system, Windows or Mac and which version?
2. How is the printer connected, USB or Wireless?
3. If you print a test page from the front panel do you see the same issue?
I hope to hear from you soon.
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

Windows 8/8.1 Partial Print Problems with Networked Inkjet Printers (Envy, Officejet and Deskjet)

There are a lot of threads being posted about this problems with printing on the following these devices when they are connected in a Network Environment (Wireless or Wired)
HP Officejet Pro 6830
HP Officejet 6800
HP Officejet Pro 6230
HP Officejet 6220
HP Officejet Pro 8610 e-All-in-One Printer series
HP Officejet Pro 8620 e-All-in-One Printer series
HP Officejet Pro 8630 e-All-in-One Printer series
HP Officejet Pro 8640 e-All-in-One
HP Officejet Pro 8650 e-All-in-One
HP Officejet Pro 8660 e-All-in-One
HP Officejet 7610 Wide Format ePrinter
HP Officejet Pro 3610 Black and White e-All-in-One
HP Officejet Pro 3620 Black and White e-All-in-One
HP Officejet Pro 251dw Printer series
HP Officejet Pro 276dw MFP series
HP Officejet 7110 Wide format ePrinter
HP Officejet Pro 501dw Printer
HP Officejet Pro 401dw Printer
HP Officejet Pro X451dw Printer
HP Officejet Pro X576dw MFP
HP Officejet Pro X476dn MFP
HP Officejet Pro 451dn/551dn MFP
HP Officejet Pro 451dw/551dw MFP
HP Officejet 4630 e-All-in-One
HP Deskjet Ink Advantage 4640 e-All-in-One Printer series
HP Deskjet 2540 All-in-One Printer
HP Deskjet Ink Advantage 2540 All-in-One Printer
HP ENVY 5530 e-All-in-One Printer
HP Deskjet Ink Advantage 4510 e-All-in-One Printer
HP ENVY 4500 e-All-in-One Printer
HP Deskjet Ink Advantage 3540 e-All-in-One Printer
HP posted a workaround for this problem while they were working with Microsoft to get the root cause of the problem, many customers commented that the workaround helped them out and they were able to print. This workaround was not easy to use as the customer needed to add another printer manually and changed drivers.
We can now announce that the problem has been fixed, the problem involved a Microsoft Network component that HP was using to talk to and track the printers on the network. This fix is being rolled out by Microsoft via Windows Update and anyone who has Windows Update enabled and set to automatically install updates should have already received this update. For those that do not have Windows Update setup to automatically install fixes the fix is available now and should be installed.
The details of this fix and a manual method of installing it can be found here.
http://support.microsoft.com/kb/3000461
This fix is only designed for users that are using there printer on a Network (Wireless or Wired) and will not fix partial printing problems encountered with USB connections.
There are many threads in HPs forums about this issue (below are links to a few of them)
http://h30434.www3.hp.com/t5/Printing-Issues-Troubleshooting/Missing-partial-prints-amp-Printer-Offl...
http://h30434.www3.hp.com/t5/Printing-Issues-Troubleshooting/HP-Envy-4500-cancels-job-in-the-middle-...
http://h30434.www3.hp.com/t5/Other-Printing-Questions/Only-prints-half-a-page/m-p/4054888
JonW
I work for HP

@tenkeypro
First, I would suggest you uninstall the exsisting driver and reinstall following one of these documents to see if it will clear this error message:
Install HP print and scan software on a Windows 8 computer (32-bit and 64-bit)
Universal Print Driver (no scan)
Driver support included in Windows 8 / Windows 8.1 or in Windows Update
I am an HP employee.
Say Thanks by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as Accepted Solution

Printing Problem with Model HP Deskjet 2640 Series

To Whom It May Concern, I am having problem with printing. There is always a notification from the printer says" A footer of section list ser outside the printable area".Please advise. Thank you

Hello @Tellen,
Thank you for visiting the HP Support Forums! I understand you are running into some print quality problems with your HP Deskjet 3050. I see when you attempt to print a letter you will only see the email address and its in blue ink.
First I would like you to click here to download and run the Print and Scan Doctor > www.hp.com/go/tools- It was designed by HP to provide users with the troubleshooting and problem solving features needed to resolve many common problems experienced with HP print and scan products connected to Windows-based computers.
What does the PSDR find? If you are still not getting black text, please continue here: Fixing Print Quality Problems for the HP Deskjet 3050 (J610) All-in-One Printer Series
If after the troubleshooting has been done and you are still seeing the issue leave me with the following information:
1. What is your current Operating system, Windows or Mac and which version?
2. How is the printer connected, USB or Wireless?
3. If you print a test page from the front panel do you see the same issue?
I hope to hear from you soon.
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

Installing DeskJet 970 CSe over network to Win 7 64-bit system

My deskjet 970Cse is hard connected to our desktop running Windows XP Pro. I just bought a new laptop running Windows 7 64-bit. I was able to install the printer connecting the USB cable to the laptop without a hitch, however, I can't install it over the network. When I click Add Printer, Windows is able to find the printer, but after trying to connect, it says it can't find a driver on the network. When I click on OK to locate one manually, it asks me to locate the INF file. I tried pointing it to the Windows XP INF file I downloaded from the HP website but it says (obviously) that it cannot connect to the printer.
I'm assuming that if I'm able to connect the printer locally that connecting to it over a network should be able to work? Any workarounds to get it to work?
Or is my issue something HP might/will/won't solve when it supposedly releases Windows 7 drivers?
This question was solved.
View Solution.

markmitaly wrote:
I have a problem installing 970 cse, win 7. HP site only gives option of 970 cxi. Therefore my printer 970 cse won't give me the option of double sided printing anymore... any suggestions?
The Deskjet 970cse and cxi drivers are the same. You will need to enable the duplexer as described in the first part of this post in the Vista/Win 7 Duplex Printing Troubleshooting Guide here.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Printing problem with converted AW files

I've searched the forum for an answer to this to no avail, so here goes...
My wife recently bought a Mac mini as an upgrade to her "classic" iMac. I've managed to get the majority of her old files transferred over to the new machine but recently ran across a frustrating problem. She has created many files on her old machine using AppleWorks 5.0.3 and wants to use these files on her new machine using AW 6.2.9. The files open and edit fine, but when we go to print, her HP DeskJet 832C bucks and coughs and tries to print but only gets about 3/4 through the first page then stops. I've checked to make sure the printer driver is current and also reinstalled AppleWorks, but the same problem occurs. Any new files she creates using AW 6.2.9 print just fine and other software on the computer prints docments OK, too (PDFs, calendar, etc.). It appears to be just the converted AppleWorks files that complain. I can even copy the text from an old file to a new file in AppleWorks and THAT prints fine, but that's a hassle. Any ideas on this problem? Any help you can give would be appreciated. Thanks.
Mac mini Mac OS X (10.4.3)

Mac OS is "confused" about what program these files belong to & so gives them a generic one. This can be a result of not using Disk Utility to repair permissions after a system update. It is easily fixed.
Highlight a known AppleWorks document in the Finder, highlight it & choose Get Info from the File menu. In the Get Info box, click the triangle next to "Open With." Click on this drop-down menu & choose AppleWorks 6. If AppleWorks 6 is not a choice, choose "Other" & navigate to the AppleWorks 6 application. Now click the "Change" button under the text that asks if you want to open all documents like this with AppleWorks 6.
Sometimes it can happen if files are transfered from one Mac to another using a PC-formatted disk. I have written a user tip dealing with this, AppleWorks 6 won't open my AW 5 files. Even though the title says AppleWorks 5 files, it also applies to not being able to open AppleWorks 6 files.
Peggy

Printing problems with Deskjet 970 Cse

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