Printing problems with HP ENVY 4502

I've been having trouble with printing ever since my laptop updated to 8.1. System resets do not solve the problem.
The problem is that my printer is online, but my computer will not acknowledge it at all. I have to turn the wireless on and off constantly for my laptop to pick it up for just a couple minutes. When it does somehow pick up, I cannot print anything. I have downloaded the HP Driver software help and it has not solved my problem. I also have the HP aio remote and when it says my printer is online (which it should always say but it does not) and i search for documents, none of my documents show up except for one .PDF file. I'm a college student in need of printing and need help dearly.

I should also mention that I have been able to scan items recently. When i go to print it says "no printer installed" when i've gone through the process to install it a number of times as HP Support instructed.

Similar Messages

Printing problem with HP Envy 5530

I'm using the Instant Ink service but intermittently I am unable to print. The printer simply displays a message "Printing" but nothing happens. Any ideas?

Hi ,
Welcome to the HP Forums, and thanks for posting! I'd like to help you with the hang-ups you are experiencing when printing to your HP ENVY 5530 e-All-in-One printer. Firstly, do you have the printer plugged directly into a wall outlet? The printer has a power moderator built in, so if it is plugged into a power surge or battery backup, it can cause serious power fluctuations. The most common cause of the hang-ups that you are experiencing, would be if the printer is unable to pull power fast enough to complete the action. If that doesn't immediately resolve the issue, can you try to make a copy on the printer for me, and let me know if it completes? If the copy works fine, the issue may have something to do with your wireless connection or the software installed on your computer. Please answer the following questions so that I'm better able to assist: What operating system, and version do you have? Mac or Windows ?What program are you printing from?Have you tried printing from multiple programs or multiple file types?I look forward to hearing back and working towards a resolution for this issue.

Wireless printing problem with HP Envy all-in-one 110 when running Mac OS 10.7

I just bought the HP Envy all-in-one 110. I have a Macbook Air running IS 10.7. I managed to install the software correctly and the wirless network light is showing on the printer. I ran a test page from the printer and all the settings say they are "enabled." But I still can't get the printer to print over the wireless network. When I plugged in a USB cable, I managed to get it to print. I have a wireless router running over the Sonic.net DSL network. Network strength is good. I've switched off and restarted all equipment several times but still no results. Help!

Hi,
I believe the router may not support Multicasting, a network protocol used for Apple's Bonjour service to operate as it should.
Will be helpful to know the exact router brand and model.
As a workaroung, you may try setting the printer by using standard IP, it should allow you to print, however the router issue (more likely) have to be handled first to allow the full software functionality including scanning.
Follow the steps below to set an IP print queue, it will also help to better understand the cause for the problem:
Enter System Preferences > Print & Scan.
Click the plus sign.
Click the IP icon.
Select the HP Jetdirect Socket protocol.
Enter the printer IP address into the Address field
Now try printing using the newly created print queue, listed as the printer IP address.
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

Canon 860 Series (Pixma) Printer Problems with OSX 10.8 (Mountain Lion) – links to Canon Support Site with Drivers and Software with install tips

After spending several hours sorting out Canon Pixma OSX problems here are my thoughts:
Canon 860 Series (Pixma 868) Printer Problems with OSX 10.8 (Mountain Lion) – links to Canon Support Site with Drivers and Software with install tips
Problem:
- New imac and MacBook Pro 2012 (OSX 10.8.2) had a problem using Canon Pixma 868 printer on network and would not scan or print using Canon Pixma software (Pixma MP Navigator 2.1 & Photo Print), which has advanced scanning and photo printing functions.
- When I connected the canon printer to my imac, OSX 10.8.2 automatically downloaded and installed drivers for Canon 860 series printer. I could then add the new printer (select ‘apple menu’ / ‘system preferences’ / ‘print and scan’ / “+”) and printer would work while connected via USB but could not get to print or scan over network wifi.
- The original Canon 860 Series CD does not work with 10.8 and the manual / online instructions did not make sense (as based on CD install).
Solution:
1) Install Canon Printer Drivers and Software (from official Canon site)
Go to canon support site, review FAQ, then download and install following Pixma 860 Series software & drivers for OSX 10.8 (links see below). The version I downloaded is in brackets but check for updated version. Full instructions are below.
Canon 860 Series Drivers & Software for OSX 10.8 Mountain Lion:
The base software and drivers needed for using Canon 860 Series on Mac OS X 10.8 (USB) are
1 Printer Driver
(Canon MX860 series CUPS Printer Driver Ver. 10.67.1.0 (03-Aug-2012))
2 Scanner Driver
(Canon MX860 series Scanner Driver Ver. 14.11.4a (03-Aug-2012))
3 Network Tool
(Canon IJ Network Tool Ver. 4.1.0 for Intel Mac (27-Dec-2012)
Canon Software for using advanced printing and scanning functions (while connected to network)
4 Solution Menu
(Canon Solution Menu Ver. 1.4.1 (27-Jul-2012 ))
5 MP Navigator EX
(Canon MP Nav EX Ver. 2.1.3 (02-Auf-2012))
6 Easy-PhotoPrint EX
(Canon Easy-PhotoPrint EX Ver. 4.1.6 (21-Jan-2013 ))
Canon Support (HK) – check your local site
http://www.canon.com.hk/en/download/main/index.do
Select Product and drivers from support site eg http://support-hk.canon-asia.com/
1. Choose a product category
Multifunctional Printers
2. Choose a product series
Pixma
3. Choose a product model
Pixma MX868
4. Choose type of document
Downloads or FAQ
If you have problems installing the software under 10.8, see the FAQ on Canon site. You will need to allow software installs from “unidentified developers by using “Control” Key or by changing your system preferences)
2) Check Canon Printer and Software Working while connected via USB
Once you have downloaded and installed drivers and software and restarted computer, check that the printer and Canon Pixma software (Pixma MP Navigator 2.1 & Photo Print) are working via USB. Open the Canon IJ Network Tool App (Applications / Canon Utilities /IJ Network Tool / Canon IJ Network Tool App) and make sure you can see the Canon MX 860 series (xx.xx.xx.xx.xx.xx) and that it shows the correct SSID Wifi settings (under the Canon IJ Network Tool App ‘Setup menu’). This is normally done as part of the automatic install but worth double checking
3) Add new network printer using ‘apple menu’ / ‘system preferences’ / ‘print and scan’ / “+”).
After you have checked USB printing turn off printer, unplug the USB cable and shutdown the Canon IJ Network Tool App.
Then turn the printer back on and wait 30s. Then add a new printer using ‘apple menu’ / ‘system preferences’ / ‘print and scan’ / “+”). Once you select “+” (add new printer), wait 10-30s for the Wifi Networked Canon MX 860 Series printer to appear in the new window eg Canon MX 860 series (xx.xx.xx.xx.xx.xx) (Kind: “Canon IJ Network”)
DO NOT ADD THE MX 860 SERIES BONJOUR SCANNER (the Bonjour Scanner is the built-in software, is not needed and often appears first on the add printer list). The Canon scanner can be accessed used through the MP Nav EX Ver. 2.1.3 software (which has much better functions)
You will now have two Printer Canon MX860 (USB) and Canon MX860 (Wifi / Network). Set the Canon MX860 (Wifi / Network) as default and test print and scan
If the Wifi Networked Canon MX 860 Series printer does not appear, check the printer and make sure that the printer can see the wifi network. On the printer select Menu / Settings / Device Settings / Lan Settings / WLAN Setting List. It should say WLAN Active, identify the SSID and have an IP address
If the printer can not see the Wifi Network, plug the USB cable back in, then open the Canon IJ Network Tool App (Applications / Canon Utilities /IJ Network Tool / Canon IJ Network Tool App). Make sure you can see the Canon MX 860 series (xx.xx.xx.xx.xx.xx) and that it has your SSID settings (under setup), if it has this info, restart the computer and the printer and try again

Hi, thaks for response, meant to post as a discussion (not question), wanted to save others time if they get the same problem

Printing problems with hp laserjet 1018

- printing problem with my hp laserjet 1018 (no *.pdf files!), all other documents were printed
- hp photosmart premium c309 works with all file types
Windows 7 64 bit
Adobe Acrobat Pro 10.1.7
Acrobat Reader 11.0.3

Also having other "permission" based problems as well. Other people cannot open my PDFs even though I have not used any security. I'm thinking about getting a previous version of Accrobat Pro and installing that.

Printing problems with InDesign CS3 running on OS 10.6

I recently upgrade my old G4 Mac (OS 10.4) to a new Mac Mini running OS 10.6.6. I am still running CS3 and have encountered only one problem. When I print multiple copies documents from InDesign that contain several layers, each copy is processed separately, so that it can take several minutes just to send the print job to the printer if I'm printing over 20 copies. Then once the print job is processed the printer pauses between every copy, which is tripling the printing time. If I print a simpler document with only one or two layers it processes all the copies at once, as it should. I am printing on an Okidata 6150 color laser printer.
I never had this problem on my old computer. I'm wondering if this is one of the "unsupported" bugs of running CS3 on Snow Leopard. I want to make sure that this is a problem unique to running CS3 with Snow Leopard before I go ahead and upgrade to CS4 or CS5.
computer: Mac Mini core 2 duo 2.4 ghz processors, 4 gb RAM, printer: Okidata 6150 DN color laser printer.

Hi again Peter
It is version 5.0.4. I updated it when I newly installed it a week ago in my new computer, and then again updated it just yesterday.
I might mention that before I got my new computer, I was running Mac OS 4.11, and was using InDesign 3.0. I had bought InDesign CS3 about a year ago, but hadn't gotten around to using it since version 3.0 had been working fine, and I was used to it. Then, when I got my new computer, I decided it was time to use the newer version. However, while using InDesign 3.0 with the old Mac OS 4.11, a printing problem popped up there, too, a few months ago... and it also involved printing problems with Adobe Reader. I contacted Adobe, and they sent me a patch which fixed it. I will contact Adobe again if need be, although I thought I'd start here first to see if it was a common enough problem that someone might be able to provide a free and routine answer.
Richard
Date: Tue, 15 Jun 2010 20:10:13 -0600
From: [email protected]
To: [email protected]
Subject: Printing problems with InDesign CS3 with Mac OS 10.6.3
I neglected to ask what version of indesign CS3 you are using. I also
notice that Mac OSX 10.6.4 has just been released. It actually
addresses some CS3-specific issues, though they seem to be related to
launching the apps, not printing. It may be worth trying to update,
nonetheless.
Peter Truskier
Premedia Systems, Inc.
510-655-4454
>

Problem with Hp Envy 17 1190en overheating, 10 months old and 3 times in warranty repair!

Same problem with hp envy laptop and no success with repaird laptop, all the time same problem motherboard melt up. I use all the time notebook cooler and laptop breaths more than it needs but it doest work normaly. Temps are wiht cooler bad normally in internet 76 and plaing games are temps over 100.
Is it possible hp give me new series envy or they repair it hundred times?
Thank you, sorry about my english .

Hi,
Please provide us the complete model of your system along with the operating system, so that we can better assist you.
How to locate model number for your notebook:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c00033108
It would also be good to know where you are located.
R
Although I am an HP Employee, I am speaking for myself and not for HP.

Printing problem with Summarize Comments?

Printing problem with Summarize Comments in Pro 10.1.6? When I print, I only get the number boxes on one page and the comments on the next page. The numbered boxes don't show up on the actual image itself.

Um I dont know if im doing something daft but I tried this like you said
PrinterJob printJob = PrinterJob.getPrinterJob();
printJob.setPrintable(this);
if(printJob.printDialog()){
try {
          PageFormat pageFormat = printJob.defaultPage();
          if (pageFormat.getOrientation() == PageFormat.PORTRAIT) {
          landscape = 0;} else {
               landscape = 1;}
          System.out.println("THE ORIENTATION IS "+ landscape);
          printJob.print(); }
catch (Exception PrinterExeption) { PrinterExeption.printStackTrace();}
and it doesnt seem to work as I tried it both as landscape and portrait in the print dialog but landscape is always 0.
cheers
pmiggy

Printer problem with AW 6.2.9

I have a recurring printer problem with both hp deskjet 5150 and Epson R220. After much work with techs at both, we have determined that it is an AW problem (v. 6.2.9) Other files print okay. I've searched through recent posts and found similiar questions, but the answers aren't specific to my problem. I gather that it involves trashing certain AW files, such as Appleworks.plist and other Appleworks prefs. It will help it I know the specific files to trash and as much detail about how to find them on the HD. I will be infinitely grateful for any help.
OSR
Mac G4 Mac OS X (10.4.6)
Mac G4 Mac OS X (10.4.6)

Welcome to Apple Discussions
You are correct that deleting the AppleWorks preferences can fix some printing problems. I'm surprised that in finding that information you didn't come across a post with the specific information or a tip to my user tip, AppleWorks has stopped working correctly, that explains which preference files ot delete.
Make sure you have the newest printer driver for each printer. Also, use Disk Utility to repair permissions after any system update or upgrade.

Printing Problems with PDF - Adobe Acrobat

Printer - HP Deskjet 3070A
Laptop - Asus Zenbook running Windows 7 Home Premium
Issue: Printing problems with PDF (Adobe Acrobat Reader)
Dear All,
Please help!
My printer was working absolutely perfectly until my brother in law recently needed to borrow my printer. He plugged in his laptop running Windows 8 (awful thing that is). Since he did this to print his own PDF, I cannot print mine.
Although all the text will appear on the page perfectly both in the document view and on actual printing, it appears that some of the transparent formatting stuff on a PDF - such as boxes you have to fill in and transparent areas (such as you find on glorious tax forms) are omitted completely. In fact, in their place I was getting a single black dot. Now, after uninstalling and re-installing updates for the printer, windows 7, adobe acrobat reader, etc.etc. I get squat. Just all the text laid out but none of the shading or boxes.
I have tried fiddling with the printer settings; the print as 'photo' option, dpi settings, greyscale - as much as I can think of and I am thoroughly stumped.
In a desperate attempt, I even installed the Universal Printer Drivers - thinking it might have been that. No. All I got was a page of gobbledygook. Consequently, I uninstalled and reinstalled the normal drivers again.
If there are any wonderful people out there with any fabulous ideas about how I can get my shading and boxes back; I'd very much appreciate it. Sadly I have a tax return to fill out (which is already fabulously late) and need my printer to work!
Much appreciation in advance x

Hey there @Reverie!
Thanks for posting on the HP Forums!
I can see that the printer is no longer printing in the correct format after it was plugged into the Windows 8 computer! You mentioned you have run the updates and uninstalled/re-installed the printer software. Have you uninstalled and re-installed the Adobe software? Are you getting the same issue from other programs as well? Are you getting the same issues if you are logged in as a different user on the computer?
I have located the HP Update Software Utility that may be able to help. You can download an run the utility. It may be able to locate any other updates for the printer.
I would also recommend running a disk cleanup on the computer to clear any temporary files and junk files that may be causing some performance or software issues. If you do not know how to run a disk cleanup on the computer please follow this document regarding Delete files using Disk Cleanup. It is recommended to restart the computer after a disk cleanup. After the restart try the print job again!
Let me know if that helped and thanks again for posting on the HP Forums!
Cbert
I work on behalf of HP.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" at the bottom of this post to say “Thanks” for helping!

Printing problems with InDesign CS3 with Mac OS 10.6.3

I am not new to InDesign... I have CS3... but I am brand new to Mac Snow Leopard (OS 10.6.3). Although I can open CS3 and use the application, I cannot print with it. None of my other applications has printing issues... just CS3. Any suggestions?
Richard

Hi again Peter
It is version 5.0.4. I updated it when I newly installed it a week ago in my new computer, and then again updated it just yesterday.
I might mention that before I got my new computer, I was running Mac OS 4.11, and was using InDesign 3.0. I had bought InDesign CS3 about a year ago, but hadn't gotten around to using it since version 3.0 had been working fine, and I was used to it. Then, when I got my new computer, I decided it was time to use the newer version. However, while using InDesign 3.0 with the old Mac OS 4.11, a printing problem popped up there, too, a few months ago... and it also involved printing problems with Adobe Reader. I contacted Adobe, and they sent me a patch which fixed it. I will contact Adobe again if need be, although I thought I'd start here first to see if it was a common enough problem that someone might be able to provide a free and routine answer.
Richard
Date: Tue, 15 Jun 2010 20:10:13 -0600
From: [email protected]
To: [email protected]
Subject: Printing problems with InDesign CS3 with Mac OS 10.6.3
I neglected to ask what version of indesign CS3 you are using. I also
notice that Mac OSX 10.6.4 has just been released. It actually
addresses some CS3-specific issues, though they seem to be related to
launching the apps, not printing. It may be worth trying to update,
nonetheless.
Peter Truskier
Premedia Systems, Inc.
510-655-4454
>

Default printer problems with adobe 10.1.2

I was having problems printing PDFs since upgrading to 10.1.2. After reading and trying many recommendations, I happened to notice that my default printer(I have only one printer) was listed twice on the print window. The first (default) printer is spelled "HP PSC 2350 series" (upper case 'PSC') The second is "HP psc 2350 series" (lower case 'psc') . The printer is named 'HP psc 2350 series' in my printers and devices, and if I select this printer, the page will print perfectly. Now that I have solved my printing issue, I would like to change the default setting on the adobe print window to come up as the active link, so I don't have to continue to select a different printer everytime I wish to print a document. The printer by the lower case "psc" name is set as the default printer in printers and devices, and I cannot figure out why it doesn't come up as the default printer on the adobe reader print window. I also cannot figure out how to change the default in the print window.   An added interesting fact is that I get no response in the print window when I try to select "preferences' or 'advanced' for the upper case 'PSC' printer.
My computer runs in Windows 7 (64-bit). The printer is HP psc 2355xi all-in-one. Any suggestions are much appreciated

I have not been able to select a different default printer for Adobe, but I can print if I manually select the correct link everytime.
Date: Tue, 6 Mar 2012 13:16:52 -0700
From: [email protected]
To: [email protected]
Subject: default printer problems with adobe 10.1.2
    Re: default printer problems with adobe 10.1.2
    created by AMG13 in Adobe Reader - View the full discussion
I am having the same issue.The correct printer is selected as the default printer on the control panel and there is no driver with the lowercase convention.However, the first printer option that appears is the lowercase convention. Is there any way to select a default printer for specifically for Adobe, as opossed to the PC itself?
     Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: http://forums.adobe.com/message/4248912#4248912
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Windows 8/8.1 Partial Print Problems with Networked Inkjet Printers (Envy, Officejet and Deskjet)

There are a lot of threads being posted about this problems with printing on the following these devices when they are connected in a Network Environment (Wireless or Wired)
HP Officejet Pro 6830
HP Officejet 6800
HP Officejet Pro 6230
HP Officejet 6220
HP Officejet Pro 8610 e-All-in-One Printer series
HP Officejet Pro 8620 e-All-in-One Printer series
HP Officejet Pro 8630 e-All-in-One Printer series
HP Officejet Pro 8640 e-All-in-One
HP Officejet Pro 8650 e-All-in-One
HP Officejet Pro 8660 e-All-in-One
HP Officejet 7610 Wide Format ePrinter
HP Officejet Pro 3610 Black and White e-All-in-One
HP Officejet Pro 3620 Black and White e-All-in-One
HP Officejet Pro 251dw Printer series
HP Officejet Pro 276dw MFP series
HP Officejet 7110 Wide format ePrinter
HP Officejet Pro 501dw Printer
HP Officejet Pro 401dw Printer
HP Officejet Pro X451dw Printer
HP Officejet Pro X576dw MFP
HP Officejet Pro X476dn MFP
HP Officejet Pro 451dn/551dn MFP
HP Officejet Pro 451dw/551dw MFP
HP Officejet 4630 e-All-in-One
HP Deskjet Ink Advantage 4640 e-All-in-One Printer series
HP Deskjet 2540 All-in-One Printer
HP Deskjet Ink Advantage 2540 All-in-One Printer
HP ENVY 5530 e-All-in-One Printer
HP Deskjet Ink Advantage 4510 e-All-in-One Printer
HP ENVY 4500 e-All-in-One Printer
HP Deskjet Ink Advantage 3540 e-All-in-One Printer
HP posted a workaround for this problem while they were working with Microsoft to get the root cause of the problem, many customers commented that the workaround helped them out and they were able to print. This workaround was not easy to use as the customer needed to add another printer manually and changed drivers.
We can now announce that the problem has been fixed, the problem involved a Microsoft Network component that HP was using to talk to and track the printers on the network. This fix is being rolled out by Microsoft via Windows Update and anyone who has Windows Update enabled and set to automatically install updates should have already received this update. For those that do not have Windows Update setup to automatically install fixes the fix is available now and should be installed.
The details of this fix and a manual method of installing it can be found here.
http://support.microsoft.com/kb/3000461
This fix is only designed for users that are using there printer on a Network (Wireless or Wired) and will not fix partial printing problems encountered with USB connections.
There are many threads in HPs forums about this issue (below are links to a few of them)
http://h30434.www3.hp.com/t5/Printing-Issues-Troubleshooting/Missing-partial-prints-amp-Printer-Offl...
http://h30434.www3.hp.com/t5/Printing-Issues-Troubleshooting/HP-Envy-4500-cancels-job-in-the-middle-...
http://h30434.www3.hp.com/t5/Other-Printing-Questions/Only-prints-half-a-page/m-p/4054888
JonW
I work for HP

@tenkeypro
First, I would suggest you uninstall the exsisting driver and reinstall following one of these documents to see if it will clear this error message:
Install HP print and scan software on a Windows 8 computer (32-bit and 64-bit)
Universal Print Driver (no scan)
Driver support included in Windows 8 / Windows 8.1 or in Windows Update
I am an HP employee.
Say Thanks by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as Accepted Solution

Printing problems with hp laserjet cp1515n [found problem]

Dear Arch users,
A couple of weeks ago I installed for the first time an Arch linux on my brand new Dell laptop with an UEFI MB. It took a while until I could understand how UEFI works but eventually I sort it out and got Arch installed. Unfortunatelly there are some small problems to be straiten out. One of them is the fact that printing with my laser printer (see subject line) is not working.
for the last couple of days I was searching through all post I could find around on the internet, mainly here at the Arch forum. Unfortunatelly I could not find anything nearly describing what I am living on my system. Well here is a brief description of what is happening. After installing Arch, I opted for KDE desktop environment and I made the full instalation. After installing additional software (gimp, inkskape, etc.) I needed to install my printer. At first I couldn't get permission. Than reading the Arch tutorial for CUPS, I saw that the 'lp' permission was not setup properly. Well Have done as described there. Then I tryed to install using the GUI from KDE for installing an usb printer and for my surprise there was not such an option. I intalled than de hp-toolbox, and than it was easy to install the printer. It was automatically recognized and everything was there. The problem was, when I open an archive (text, web page, doesn't matter) and send it to print, the spooler went well theoretically sent to printer and then popped up a notification saying printing finished. Opening the printing cue, I can see that the archive was still there and marked as pending. That was the point where I started to search around for potential solutions or similar solutions.
After sudying a lot I came to a conclusions that it probably have something to do with permissions. Unfortunately I could not find out where or which permissions to change in order to get something printed. I found some "debugging" and information commands and I am posting the results here;
# systemctl status cups
cups.service - CUPS Printing Service
Loaded: loaded (/usr/lib/systemd/system/cups.service; enabled)
Active: active (running) since Tue 2013-01-29 13:26:21 BRST; 4h 43min ago
Main PID: 525 (cupsd)
CGroup: name=systemd:/system/cups.service
└─525 /usr/sbin/cupsd -f
Jan 29 17:39:46 XXXX-archs hp[12186]: io/hpmud/musb.c 588: invalid usb_open: Permission denied
Jan 29 17:40:14 XXXX-archs systemd[1]: Started CUPS Printing Service.
Jan 29 17:43:27 XXXX-archs systemd[1]: Started CUPS Printing Service.
Jan 29 17:44:19 XXXX-archs systemd[1]: Started CUPS Printing Service.
Jan 29 17:44:26 XXXX-archs systemd[1]: Started CUPS Printing Service.
Jan 29 17:44:51 XXXX-archs systemd[1]: Started CUPS Printing Service.
Jan 29 17:45:05 XXXX-archs systemd[1]: Started CUPS Printing Service.
Jan 29 17:56:35 XXXX-archs systemd[1]: Started CUPS Printing Service.
Jan 29 17:56:36 XXXX-archs systemd[1]: Started CUPS Printing Service.
Jan 29 17:56:36 XXXX-archs systemd[1]: Started CUPS Printing Service.
# systemctl status cups.socket
cups.socket - CUPS Printing Service Sockets
Loaded: loaded (/usr/lib/systemd/system/cups.socket; enabled)
Active: active (running) since Tue 2013-01-29 13:26:10 BRST; 4h 45min ago# /usr/lib/cups/backend/usb
DEBUG: list_devices
DEBUG: libusb_get_device_list=10
DEBUG2: Printer found with device ID: MFG:Hewlett-Packard;CMD:PJL,PML,PCLXL,POSTSCRIPT,PCL;MDL:HP Color LaserJet CP1515n;CLS:PRINTER;DES:Hewlett-Packard Color LaserJet CP1515n;MEM:MEM=55MB;COMMENT:RES=600x8; Device URI: usb://HP/Color%20LaserJet%20CP1515n?serial=00BRAS85501Y
direct usb://HP/Color%20LaserJet%20CP1515n?serial=00BRAS85501Y "HP Color LaserJet CP1515n" "HP Color LaserJet CP1515n" "MFG:Hewlett-Packard;CMD:PJL,PML,PCLXL,POSTSCRIPT,PCL;MDL:HP Color LaserJet CP1515n;CLS:PRINTER;DES:Hewlett-Packard Color LaserJet CP1515n;MEM:MEM=55MB;COMMENT:RES=600x8;" ""
Jan 29 13:26:10 XXXX-archs systemd[1]: Starting CUPS Printing Service Sockets.
Jan 29 13:26:10 XXXX-archs systemd[1]: Listening on CUPS Printing Service Sockets.
# lsusb
Bus 001 Device 003: ID 03f0:4417 Hewlett-Packard EWS UPD
Bus 003 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
Bus 004 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 004 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 003 Device 003: ID 0bda:0129 Realtek Semiconductor Corp. RTS5129 Card Reader Controller
Bus 003 Device 004: ID 0c45:648d Microdia
Bus 004 Device 004: ID 0cf3:e004 Atheros Communications, Inc.
# /usr/lib/cups/backend/usb
DEBUG: list_devices
DEBUG: libusb_get_device_list=10
DEBUG2: Printer found with device ID: MFG:Hewlett-Packard;CMD:PJL,PML,PCLXL,POSTSCRIPT,PCL;MDL:HP Color LaserJet CP1515n;CLS:PRINTER;DES:Hewlett-Packard Color LaserJet CP1515n;MEM:MEM=55MB;COMMENT:RES=600x8; Device URI: usb://HP/Color%20LaserJet%20CP1515n?serial=00BRAS85501Y
direct usb://HP/Color%20LaserJet%20CP1515n?serial=00BRAS85501Y "HP Color LaserJet CP1515n" "HP Color LaserJet CP1515n" "MFG:Hewlett-Packard;CMD:PJL,PML,PCLXL,POSTSCRIPT,PCL;MDL:HP Color LaserJet CP1515n;CLS:PRINTER;DES:Hewlett-Packard Color LaserJet CP1515n;MEM:MEM=55MB;COMMENT:RES=600x8;" ""
# lpinfo -v
network ipps
network smb
direct hp
network socket
network http
network ipp
file cups-pdf:/
network lpd
network beh
network https
direct ptal
direct hpfax
# usb-devices
T: Bus=01 Lev=01 Prnt=01 Port=02 Cnt=01 Dev#= 3 Spd=480 MxCh= 0
D: Ver= 2.00 Cls=00(>ifc ) Sub=00 Prot=00 MxPS=64 #Cfgs= 1
P: Vendor=03f0 ProdID=4417 Rev=01.00
S: Manufacturer=Hewlett-Packard
S: Product=HP Color LaserJet CP1515n
S: SerialNumber=00BRAS85501Y
C: #Ifs= 2 Cfg#= 1 Atr=c0 MxPwr=2mA
I: If#= 0 Alt= 0 #EPs= 2 Cls=07(print) Sub=01 Prot=02 Driver=(none)
I: If#= 1 Alt= 0 #EPs= 2 Cls=ff(vend.) Sub=01 Prot=01 Driver=(none)
The out put from the last command (usb-devices) I only copyed the relevant part from the printer in question.
the couple of last lines of CUPS error.log are;
E [29/Jan/2013:17:44:48 -0200] [Job 14] Stopping unresponsive job.
E [29/Jan/2013:17:52:25 -0200] [Client 14] Request for subdirectory "/admin/log/error_log?".
E [29/Jan/2013:17:52:41 -0200] [Client 14] Request for subdirectory "/admin/log/error_log?".
E [29/Jan/2013:18:05:47 -0200] [cups-deviced] PID 14408 (dnssd) stopped with status 1!
E [29/Jan/2013:18:16:37 -0200] [cups-deviced] PID 15151 (dnssd) stopped with status 1!
I hope somebody could help me out to find where to change permission (if necessary) or point me out to an different road.
Thanks
Last edited by camarao (2013-02-08 02:36:36)

OK here am I again.
as mentioned before I created an bogus printer with:
lpadmin -p test -v file:/dev/null
verified the presence of the printer;
lpstat -p
$ lpstat -p
printer Color_LaserJet_cp1515n disabled since Fri 01 Feb 2013 02:55:59 PM BRST -
reason unknown
printer hp930c is idle. enabled since Thu 31 Jan 2013 11:30:21 PM BRST
printer test is idle. enabled since Fri 01 Feb 2013 02:54:57 PM BRST
At first "test" printer was disabled for an uknown reason.
tried to use lpadmin -p test to enable the printer as described on the previusly mentioned web site, but couldn't get to enable printer "test". After reading alittle more on the internet I found the command cupsenable <printer> and indeed it changed the printer status.
tried to print;
echo test | lp -d test
result:
$ echo test | lp -d test
lp: Destination "test" is not accepting jobs.
I tried to change the condition of the Color laser printer but did not made any difference with the cups command.
Conclusion: how can I modify this status to make the printer accept jobs?

Printer problem with HP Z3100

I have been printing on my Z.3100 with CS4 Photoshop for over a year with no problem. Also was working fine with CS5 Photoshop for about a month in 64-bit mode. Now, when I select Papers/Quality the selection area is blank. This printer works perfectly fine with other applications such as Illustrator and InDesign. I switched to 32-bit mode and uninstalled and reinstalled the driver several times. I downloaded the driver again from HP and uninstalled and reinstalled and it didn't help. I then took the plunge and deactivated PS and uninstalled and reinstalled it (in 32-bit mode) and that didn't make any difference. Also, many times when I switch back and forth between Papers/Quality and other selections Photoshop crashes. Can you help. Thanks

Thank you, C-Wave. That is what I have done. I have reinstalled each printer driver, PS and Raster, and each is assigned to its own printer (installed with HP Printer Setup Assistant). That hasn't helped. I can'tthink of anything I have added or changed that could possibly have affected the system so I am baffled.
I am using Snow 10.6.4, 2x2.8 ghz quad-core Intel Xeon with 6 gb. Have three internal and three external drives.

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