Proble opening KM documents

Hello All,
I having problems opening KM documents after open some documents there comes a moment that I cant open anymore the document. The log throw this exceptions:
Exception ID:07:08_04/09/07_0034_626186250
[EXCEPTION]
com.sapportals.portal.prt.component.PortalComponentException: Error in service call of Portal Component
Component : pcd:portal_content/every_user/general/eu_role/com.sap.km.home_ws/com.sap.km.hidden/com.sap.km.urlaccess/com.sap.km.docs
Caused by: com.sapportals.portal.prt.component.PortalComponentException: Call of external servlet method service failed
at com.sapportals.portal.prt.core.broker.ServletComponentItem$ServletWrapperComponent.doContent(ServletComponentItem.java:114)
serving request (-> 500) - java.lang.IllegalStateException: GET on http://plngqas.perulng.com:56200/irj/go/km/docs/documents/PLNG%20Website/Spanish/Static%20Content/ecologiaquechua.flv expected 31695730 bytes, but got 655360: Write timeout. HTTP client read timeout or callback from dispatcher not received for [180000] milliseconds. - com.sap.engine.services.httpserver.exceptions.HttpIOException: Write timeout. HTTP client read timeout or callback from dispatcher not received for [180000] milliseconds.
Could anyone help me with this issue?
Regards,
Orlando Covault

> Hi Julian,
>
> Do you mean I hve to change the parameters in the
> Visual Administrator related to Long Data Transfer
> ???
Yes.
> Do you know how to do it? and how to know the values
> to use?
Not right now. There should be online help or a note around that topic. In doubt, reduce the size parameter, or increase the timeout parameter.

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Proble opening KM documents

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