Problem establishing connection to information steward (COR-10868)

I've recently installed information steward 4.2 sp2, but whenever I log in I get the below mentioned error:
Unexpected error when processing request for service. Contact your administrator. (COR-10868)
I'm using the below environment:
BO server: 4.1 SP1
BODS: 4.2 SP2
BOIS: 4.2 SP2
DATABASE: MS SQLSERVER 2012
The log file gives the below error:
[E] 2014-12-26 20:25:42.317 [ApplicationService][Transport:Shared-41/34] com.sap.is.InformationStewardException: Unexpected error when processing request for service. Contact your administrator. (COR-10868)
Can anyone help me to know why this error is coming and how to fix it?

Hi Dirk,
I have tried that already, and again done that but still the same error is popping up. Please find the attached snapshot of the servers running.
I'm also attaching the log file for your reference.
It would be of great help if you could guide me to resolve this issue.
SERVER SCREENSHOT:
LOG FILE:
[C] 2014-12-29 11:38:36.248 [AdminService][service builder-11] Initializing environment from EnterpriseNode 832.
[C] 2014-12-29 11:38:36.330 [AdminService][service builder-11] Initializing environment from EnterpriseNode 832.
[C] 2014-12-29 11:38:36.480 [SearchService][service builder-5] Information Steward version 14.2.2.412.
[C] 2014-12-29 11:38:36.484 [IntegratorService][service builder-8] Information Steward version 14.2.2.412.
[C] 2014-12-29 11:38:36.494 [AdminService][service builder-11] Information Steward version 14.2.2.412.
[C] 2014-12-29 11:38:36.494 [AdminService][service builder-11] Information Steward version 14.2.2.412.
[I] 2014-12-29 11:38:36.495 [AdminService][service builder-11] Starting service Information Steward AdminService on machine LE0011.
[I] 2014-12-29 11:38:36.495 [AdminService][service builder-11] Starting service Information Steward AdminService on machine LE0011.
[C] 2014-12-29 11:38:36.499 [ApplicationService][service builder-2] Information Steward version 14.2.2.412.
[I] 2014-12-29 11:38:36.518 [IntegratorService][service builder-8] Starting service Information Steward IntegratorService on machine LE0011.
[I] 2014-12-29 11:38:36.541 [ApplicationService][service builder-2] Starting service Information Steward ApplicationService on machine LE0011.
[I] 2014-12-29 11:38:36.550 [SearchService][service builder-5] Starting service Information Steward SearchService on machine LE0011.
[C] 2014-12-29 11:38:36.783 [DataReviewService][service builder-4] Information Steward version 14.2.2.412.
[I] 2014-12-29 11:38:36.814 [DataReviewService][service builder-4] Starting service Information Steward DataReviewService on machine LE0011.
[I] 2014-12-29 11:38:38.192 [AdminService][Thread-30] Downloading new search index version
[I] 2014-12-29 11:38:38.193 [AdminService][Thread-30] Downloading new search index version
[I] 2014-12-29 11:38:44.059 [SearchService][service builder-5] The Search Index Utility was scheduled for Index generation. (COR-10536)
[C] 2014-12-29 11:41:36.715 [SearchService][Transport:Shared-8/34] Loading database driver com.microsoft.sqlserver.jdbc.SQLServerDriver for database engine MS SQL Server 2012.
[C] 2014-12-29 11:41:36.878 [SearchService][Transport:Shared-8/34] Property MaxConnections value is 10. (COR-10002)
[C] 2014-12-29 11:41:36.878 [SearchService][Transport:Shared-8/34] Property ConnectionTimeout value is 0 seconds. (COR-10002)
[C] 2014-12-29 11:41:36.878 [SearchService][Transport:Shared-8/34] Property PoolTime value is 60 seconds. (COR-10002)
[I] 2014-12-29 11:41:38.928 [SearchService][Transport:Shared-8/34] Connected to the Information Steward repository at jdbc:sqlserver://LE0011:53749;databaseName=db_is. (COR-10017)
[I] 2014-12-29 11:43:51.786 [AdminService][Timer-5] BISettings -- Staring BI Launch Pad token synchronization service.
[I] 2014-12-29 11:43:51.786 [AdminService][Timer-5] BISettings -- Staring BI Launch Pad token synchronization service.
[I] 2014-12-29 11:43:51.787 [AdminService][Timer-5] BISettings -- Retrieving the remote BOE login configurations.
[I] 2014-12-29 11:43:51.787 [AdminService][Timer-5] BISettings -- Retrieving the remote BOE login configurations.
[W] 2014-12-29 11:43:52.737 [AdminService][Timer-5] BISettings -- Configuration is not set or not valid.
[W] 2014-12-29 11:43:52.737 [AdminService][Timer-5] BISettings -- Configuration is not set or not valid.
[I] 2014-12-29 11:43:52.738 [AdminService][Timer-5] BISettings -- Stopping the service and schedule the next one.
[I] 2014-12-29 11:43:52.738 [AdminService][Timer-5] BISettings -- Stopping the service and schedule the next one.
[I] 2014-12-29 11:43:52.738 [AdminService][Timer-5] BISettings -- All done.
[I] 2014-12-29 11:43:52.738 [AdminService][Timer-5] BISettings -- All done.
[W] 2014-12-29 12:43:29.385 [ApplicationService][Transport:Shared-42/34] MMWarehouse has already been initialized; subsequent initialization requests are ignored. (COR-10136)
[E] 2014-12-29 12:43:30.357 [ApplicationService][Transport:Shared-42/34] Unexpected error when processing request for service. Contact your administrator. (COR-10868)
[E] 2014-12-29 12:43:30.357 [ApplicationService][Transport:Shared-42/34] com.sap.is.InformationStewardException: Unexpected error when processing request for service. Contact your administrator. (COR-10868)
  at com.sap.is.service.application.action.profiling.contenttype.GetContentTypes.execute(GetContentTypes.java:132)
  at com.sap.is.service.application.server.ApplicationServiceImpl.processOperation(ApplicationServiceImpl.java:127)
  at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
  at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
  at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
  at java.lang.reflect.Method.invoke(Method.java:597)
  at com.sap.is.service.AbstractTransportServer.dispatchUsingReflection(AbstractTransportServer.java:267)
  at com.sap.is.service.AbstractTransportServer.dispatchMessage(AbstractTransportServer.java:176)
  at com.sap.is.service.AbstractTransportServer.process(AbstractTransportServer.java:119)
  at com.businessobjects.framework.servers.platform.transport.internal.TransportRequestInterceptor.process(TransportRequestInterceptor.java:128)
  at com.crystaldecisions.sdk.occa.transport.internal.BIPTransportImpl.post(BIPTransportImpl.java:90)
  at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
  at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
  at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
  at java.lang.reflect.Method.invoke(Method.java:597)
  at com.businessobjects.framework.servers.platform.adapters.ebus.orb.CommonTransportInterceptor.invokeHelper(CommonTransportInterceptor.java:118)
  at com.businessobjects.framework.servers.platform.adapters.ebus.orb.CommonTransportInterceptor.invoke(CommonTransportInterceptor.java:87)
  at com.businessobjects.framework.servers.common.proxy.cglib.MethodInterceptorChain.intercept(MethodInterceptorChain.java:136)
  at com.crystaldecisions.enterprise.ocaframework.idl.OCA2.BIPTransportPOA$$EnhancerByCGLIB$$56e5aae9.post(<generated>)
  at com.crystaldecisions.enterprise.ocaframework.idl.OCA2.BIPTransportPOA._OB_op_post(BIPTransportPOA.java:120)
  at com.crystaldecisions.enterprise.ocaframework.idl.OCA2.BIPTransportPOA._invoke(BIPTransportPOA.java:87)
  at com.crystaldecisions.thirdparty.com.ooc.OBPortableServer.ServantDispatcher.dispatch(ServantDispatcher.java:234)
  at com.crystaldecisions.thirdparty.com.ooc.OBPortableServer.POA_impl._do_OB_dispatch(POA_impl.java:1980)
  at com.crystaldecisions.thirdparty.com.ooc.OBPortableServer.POA_impl._OB_dispatch(POA_impl.java:1916)
  at com.crystaldecisions.thirdparty.com.ooc.OB.DispatchRequest_impl.invoke(DispatchRequest_impl.java:122)
  at com.businessobjects.framework.servers.platform.adapters.ebus.orb.ThreadPoolDispatchStrategy$Dispatcher.run(ThreadPoolDispatchStrategy.java:271)
  at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:439)
  at java.util.concurrent.FutureTask$Sync.innerRun(FutureTask.java:303)
  at java.util.concurrent.FutureTask.run(FutureTask.java:138)
  at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:886)
  at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:908)
  at java.lang.Thread.run(Thread.java:743)

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    1. with problematic source IP address:
    packet-tracer input wan tcp 10.0.0.1 50601 192.168.1.1 443 detailed
    Phase: 1
    Type: ROUTE-LOOKUP
    Subtype: input
    Result: ALLOW
    Config:
    Additional Information:
    in   192.168.1.1   255.255.255.255 identity
    Phase: 2
    Type: ACCESS-LIST
    Subtype:
    Result: ALLOW
    Config:
    Implicit Rule
    Additional Information:
    Forward Flow based lookup yields rule:
    in  id=0x7fff37573f00, priority=119, domain=permit, deny=false
            hits=861, user_data=0x0, cs_id=0x0, flags=0x0, protocol=6
            src ip/id=0.0.0.0, mask=0.0.0.0, port=0
            dst ip/id=0.0.0.0, mask=0.0.0.0, port=443, dscp=0x0
            input_ifc=wan, output_ifc=identity
    Phase: 3
    Type: CONN-SETTINGS
    Subtype:
    Result: ALLOW
    Config:
    Additional Information:
    Forward Flow based lookup yields rule:
    in  id=0x7fff38a10a50, priority=8, domain=conn-set, deny=false
            hits=4069, user_data=0x7fff38770910, cs_id=0x0, reverse, flags=0x0, protocol=6
            src ip/id=0.0.0.0, mask=0.0.0.0, port=0
            dst ip/id=192.168.1.1, mask=255.255.255.255, port=443, dscp=0x0
            input_ifc=wan, output_ifc=identity
    Phase: 4
    Type: IP-OPTIONS
    Subtype:
    Result: ALLOW
    Config:
    Additional Information:
    Forward Flow based lookup yields rule:
    in  id=0x7fff395c7d70, priority=0, domain=inspect-ip-options, deny=true
            hits=4044934, user_data=0x0, cs_id=0x0, reverse, flags=0x0, protocol=0
            src ip/id=0.0.0.0, mask=0.0.0.0, port=0
            dst ip/id=0.0.0.0, mask=0.0.0.0, port=0, dscp=0x0
            input_ifc=wan, output_ifc=any
    Phase: 5
    Type: VPN
    Subtype: ipsec-tunnel-flow
    Result: ALLOW
    Config:
    Additional Information:
    Forward Flow based lookup yields rule:
    in  id=0x7fff37560700, priority=13, domain=ipsec-tunnel-flow, deny=true
            hits=2268518, user_data=0x0, cs_id=0x0, flags=0x0, protocol=0
            src ip/id=0.0.0.0, mask=0.0.0.0, port=0
            dst ip/id=0.0.0.0, mask=0.0.0.0, port=0, dscp=0x0
            input_ifc=wan, output_ifc=any
    Phase: 6
    Type: TCP-MODULE
    Subtype: webvpn
    Result: ALLOW
    Config:
    Additional Information:
    Forward Flow based lookup yields rule:
    in  id=0x7fff38a10cc0, priority=13, domain=soft-np-tcp-module, deny=false
            hits=4627, user_data=0x7fff38c14300, cs_id=0x0, reverse, flags=0x0, protocol=6
            src ip/id=0.0.0.0, mask=0.0.0.0, port=0
            dst ip/id=192.168.1.1, mask=255.255.255.255, port=443, dscp=0x0
            input_ifc=wan, output_ifc=identity
    Phase: 7
    Type: VPN
    Subtype: encrypt
    Result: DROP
    Config:
    Additional Information:
    Reverse Flow based lookup yields rule:
    out id=0x7fff375504a0, priority=69, domain=encrypt, deny=false
            hits=40747, user_data=0x0, cs_id=0x7fff3754fa40, reverse, flags=0x0, protocol=0
            src ip/id=192.168.1.1, mask=255.255.255.255, port=0
            dst ip/id=10.0.0.1, mask=255.255.255.255, port=0, dscp=0x0
            input_ifc=any, output_ifc=wan
    Result:
    input-interface: wan
    input-status: up
    input-line-status: up
    output-interface: NP Identity Ifc
    output-status: up
    output-line-status: up
    Action: drop
    Drop-reason: (acl-drop) Flow is denied by configured rule
    If I run packet-tracer with any other source IP address, let's say 10.0.0.2, everything is OK:
    packet-tracer input wan tcp 10.0.0.2 50601 192.168.1.1 443 de
    Phase: 1
    Type: ROUTE-LOOKUP
    Subtype: input
    Result: ALLOW
    Config:
    Additional Information:
    in   192.168.1.1   255.255.255.255 identity
    Phase: 2
    Type: ACCESS-LIST
    Subtype:
    Result: ALLOW
    Config:
    Implicit Rule
    Additional Information:
    Forward Flow based lookup yields rule:
    in  id=0x7fff37573f00, priority=119, domain=permit, deny=false
            hits=862, user_data=0x0, cs_id=0x0, flags=0x0, protocol=6
            src ip/id=0.0.0.0, mask=0.0.0.0, port=0
            dst ip/id=0.0.0.0, mask=0.0.0.0, port=443, dscp=0x0
            input_ifc=wan, output_ifc=identity
    Phase: 3
    Type: CONN-SETTINGS
    Subtype:
    Result: ALLOW
    Config:
    Additional Information:
    Forward Flow based lookup yields rule:
    in  id=0x7fff38a10a50, priority=8, domain=conn-set, deny=false
            hits=4090, user_data=0x7fff38770910, cs_id=0x0, reverse, flags=0x0, protocol=6
            src ip/id=0.0.0.0, mask=0.0.0.0, port=0
            dst ip/id=192.168.1.1, mask=255.255.255.255, port=443, dscp=0x0
            input_ifc=wan, output_ifc=identity
    Phase: 4
    Type: IP-OPTIONS
    Subtype:
    Result: ALLOW
    Config:
    Additional Information:
    Forward Flow based lookup yields rule:
    in  id=0x7fff395c7d70, priority=0, domain=inspect-ip-options, deny=true
            hits=4047886, user_data=0x0, cs_id=0x0, reverse, flags=0x0, protocol=0
            src ip/id=0.0.0.0, mask=0.0.0.0, port=0
            dst ip/id=0.0.0.0, mask=0.0.0.0, port=0, dscp=0x0
            input_ifc=wan, output_ifc=any
    Phase: 5
    Type: VPN
    Subtype: ipsec-tunnel-flow
    Result: ALLOW
    Config:
    Additional Information:
    Forward Flow based lookup yields rule:
    in  id=0x7fff37560700, priority=13, domain=ipsec-tunnel-flow, deny=true
            hits=2270040, user_data=0x0, cs_id=0x0, flags=0x0, protocol=0
            src ip/id=0.0.0.0, mask=0.0.0.0, port=0
            dst ip/id=0.0.0.0, mask=0.0.0.0, port=0, dscp=0x0
            input_ifc=wan, output_ifc=any
    Phase: 6
    Type: TCP-MODULE
    Subtype: webvpn
    Result: ALLOW
    Config:
    Additional Information:
    Forward Flow based lookup yields rule:
    in  id=0x7fff38a10cc0, priority=13, domain=soft-np-tcp-module, deny=false
            hits=4648, user_data=0x7fff38c14300, cs_id=0x0, reverse, flags=0x0, protocol=6
            src ip/id=0.0.0.0, mask=0.0.0.0, port=0
            dst ip/id=192.168.1.1, mask=255.255.255.255, port=443, dscp=0x0
            input_ifc=wan, output_ifc=identity
    Phase: 7
    Type: USER-STATISTICS
    Subtype: user-statistics
    Result: ALLOW
    Config:
    Additional Information:
    Reverse Flow based lookup yields rule:
    out id=0x7fff3a1cc320, priority=0, domain=user-statistics, deny=false
            hits=4902651, user_data=0x7fff3a0043c0, cs_id=0x0, reverse, flags=0x0, protocol=0
            src ip/id=0.0.0.0, mask=0.0.0.0, port=0
            dst ip/id=0.0.0.0, mask=0.0.0.0, port=0, dscp=0x0
            input_ifc=any, output_ifc=wan
    Phase: 8
    Type: FLOW-CREATION
    Subtype:
    Result: ALLOW
    Config:
    Additional Information:
    New flow created with id 4384689, packet dispatched to next module
    Module information for forward flow ...
    snp_fp_tracer_drop
    snp_fp_inspect_ip_options
    snp_fp_tcp_normalizer
    snp_fp_tcp_mod
    snp_fp_adjacency
    snp_fp_fragment
    snp_fp_drop
    Module information for reverse flow ...
    snp_fp_tracer_drop
    snp_fp_inspect_ip_options
    snp_fp_tcp_normalizer
    snp_fp_adjacency
    snp_fp_fragment
    snp_ifc_stat
    Result:
    input-interface: wan
    input-status: up
    input-line-status: up
    output-interface: NP Identity Ifc
    output-status: up
    output-line-status: up
    Action: allow
    I run packet capture on WAN interface - and I can only see incoming packets (SYN) with destination to tcp/443 but there isn't any outgoing packet (SYN/ACK).
    I even can't open web page from internet browser (url https://192.168.1.1) when source IP is 10.0.0.1, but I can open "SSL VPN Service" web page from any other source IP address.
    The only thing different with this IP address is that there's configured site-to-site (IPsec) vpn tunnel from same source to same destination IP address.
    Here is the configuration of the tunnel:
    group-policy GroupPolicy_10.0.0.1 internal
    group-policy GroupPolicy_10.0.0.1 attributes
    vpn-filter value VPN-ACL
    vpn-tunnel-protocol ikev1 ssl-client
    access-list VPN-ACL:
    access-list VPN-ACL extended permit ip object-group DM_INLINE_NETWORK_83 object-group DM_INLINE_NETWORK_84
    object-group network DM_INLINE_NETWORK_83
    network-object 10.11.217.0 255.255.255.0
    network-object 192.168.201.0 255.255.255.0
    object-group network DM_INLINE_NETWORK_84
    network-object 10.11.217.0 255.255.255.0
    network-object 192.168.201.0 255.255.255.0
    tunnel local & remote networks:
    access-list wan_cryptomap_5 extended permit ip 10.11.217.0 255.255.255.0 192.168.201.0 255.255.255.0
    crypto map wan_map 5 match address wan_cryptomap_5
    crypto map wan_map 5 set connection-type answer-only
    crypto map wan_map 5 set peer 10.0.0.1
    crypto map wan_map 5 set ikev1 transform-set ESP-3DES-SHA
    I've configured the same setup in my lab and I can't reproduce the error.
    The SW version running on ASA is asa861-12.
    I'm out of ideas.

    Just collected some other information:
    1. traceroute shows that traffic is not leaving ASA at all
    1   *  *  *
    2   *  *  *
    3   *  *  *
    I double checked that there is no "strange" entry for remote public IP in routing. Traffic with destination to remote IP should be sent via default gateway like all other traffic.
    2. debug crypto ipsec shows this information when I ping public IP address of the remote host (with VPN
    IPSEC(crypto_map_check)-3: Looking for crypto map matching 5-tuple: Prot=1, saddr=192.168.1.1, sport=30647, daddr=10.0.0.1, dport=30647
    IPSEC(crypto_map_check)-5: Checking crypto map wan_map 1: skipping because 5-tuple does not match ACL wan_cryptomap_1.
    IPSEC(crypto_map_check)-5: Checking crypto map wan_map 2: skipping because 5-tuple does not match ACL wan_cryptomap_2.
    IPSEC(crypto_map_check)-5: Checking crypto map wan_map 3: skipping because 5-tuple does not match ACL wan_cryptomap_3.
    IPSEC(crypto_map_check)-5: Checking crypto map wan_map 4: skipping because 5-tuple does not match ACL wan_cryptomap_4.
    IPSEC(crypto_map_check)-5: Checking crypto map wan_map 5: skipping dormant map.
    IPSEC(crypto_map_check)-5: Checking crypto map wan_map 5: skipping dormant map.
    IPSEC(crypto_map_check)-5: Checking crypto map wan_map 6: skipping because 5-tuple does not match ACL wan_cryptomap_6.
    IPSEC(crypto_map_check)-5: Checking crypto map wan_map 7: skipping because 5-tuple does not match ACL wan_cryptomap_7.
    IPSEC(crypto_map_check)-5: Checking crypto map wan_map 8: skipping because 5-tuple does not match ACL wan_cryptomap_8.
    IPSEC(crypto_map_check)-5: Checking crypto map wan_map 9: skipping because 5-tuple does not match ACL wan_cryptomap_9.
    IPSEC(crypto_map_check)-5: Checking crypto map wan_map 10: skipping because 5-tuple does not match ACL wan_cryptomap_10.
    IPSEC(crypto_map_check)-5: Checking crypto map wan_map 11: skipping because 5-tuple does not match ACL wan_cryptomap_11.
    IPSEC(crypto_map_check)-5: Checking crypto map wan_map 13: skipping because 5-tuple does not match ACL wan_cryptomap_13.
    IPSEC(crypto_map_check)-5: Checking crypto map wan_map 65535: skipping dynamic_link.
    IPSEC(crypto_map_check)-1: Error: No crypto map matched.
    It really seems that the whole problem is that ASA is trying to encrypt traffic sent from public IP address of one VPN endpoint and targeted to public IP address of another VPN endpoint and send it to remote VPN endpoint via IPcec tunel.
    There is indeed VPN tunnel established between both VPN endpoints, but there are just local and remote networks defined with private IP address space for this tunnel, VPN endpoint's public IP addresses are not included in the definition of this IPsec VPN tunnel.
    And there are at least two more IPsec VPN tunnels configured the same way and I can't reprodure this error on there two VPN tunnels.
    Any idea?

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    Hi
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    Regards,
    Robert

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    Hi,
    I'm new here and beginner on java to.
    I have problem to connect to MySql database, by a connection javabean.
    It's the following: a HTML page calls a servlet and this servlet imports the package connection javabean.
    It has no problem when I establish the connection inside the servlet, with all its methods (public and private). But i want to separate the code connection from servlet.
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    Thank you.
    Zovao.
    HTTP Status 500 -
    type Exception report
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    exception
    java.lang.NullPointerException
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    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:200)
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    ========///////////////===============
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    import javax.servlet.*;
    import javax.servlet.http.*;
    import java.util.*;
    import java.sql.*;
    import conJdbc.*;
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    nome = req.getParameter( "Nome" );
    sobrenome = req.getParameter( "Sobrenome" );
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    valor = req.getParameter( "Valor" );
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    Hi,
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    It has no problem when I establish the connection inside the servlet, with all its methods (public and private). But i want to separate the code connection from servlet.
    Detail: there is no problem, using the javabean to connect to MS Access database.
    I put "mysql-connector-java-3.1.12-bin.jar" file inside WEB-INF/lib application and common/lib directories.
    I set the classpath:
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    Thank you.
    Zovao.
    HTTP Status 500 -
    type Exception report
    message
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    ========///////////////===============
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