Problem in Customizing Search Help for Business Partners in CRMD_ORDER

Hi All,
I am absolutely newbie in CRM. I have a problem here.
We are using SOLMAN for incident management in our project. We use transaction CRMD_ORDER for creating a support message. Now this creen has 4 kinds of partners namely SLA Partner,Reported By,Support Team,Ticket Owner. Now for all these partners there is a common Search Help being used i.e. COM_PARTNER. We have a requirement that for all these fields we want to take user directly to hit list which should have only 2 fields. These hit lists are different for all these 4 fields. I have right now no idea how am I going to achieve this? I have a hint about Search Help exit being used but not sure which one and how? Please guide on this.
Thanks in advance,
Saket.

Hi,
you are using icident - i guess you are on CRM 7.0?
Why won´t you use the webclient UI but CRMD_ORDER?
In Webclient UI component BT_PARTNER you will find the relevant searchhelps and can influence them with methods GET_V*
Best regards
Manfred

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