Problem upgrading Vision:M firmwear; error? please help

Windows XP wasn't recognizing my ZVM when i plugged it into the usb port to upgrade the firmwear. so, i opened systems>drivers>hardware and reinstalled the software. the computer immediately found software that allowed the player to be recognized by the computer--triumph!?i downloaded the firmwear v..62.02_0.0.23 and thought it wasn't going alright. unfortunately, when it was done,?the computer?said there was an error and that it could not fully download the firmwear. when i restared the player, though there wasn't a firmwear error anymore, it still wouldn't turn on. so, i put it into safety mode and saw that the firmwear was supposedly downloaded.?if the new firmwear is downloaded, why isn't the player working?!
i've had it for a little over 6 months, and this is ridiculous. can anyone help me find use for this nearly $300 paper weight?

Download Mac OS X 10.6.8 Update Combo v1.1
You downloaded an incremental updater. You needed the combo updater above. The updaters cannot install a full version of OS X. For that you need the Snow Leopard installer DVD that came with your computer.

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    <Email Edited by Host>

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