Problem while opening tasks in Universal Worklist

Hi Experts,
We are facing some strange behaviour in UWL. User is having tasks from different applications in UWL and is able to open all tasks except one from a particular application. When user tries to open the task of this particular application, an error message comes at the top UWL view saying that "Cannot process the request...Please contact system administrator". User is facing this issue with the task items of only one particular application. All other tasks from different application are working properly.
We are verifying the authorization of user to access the backend application. Kindly share your inputs/experience on the same.
Any input will be appreciated.
Regards,
Amit Bagati

Hi Amit,
Could you please check that the user has:
1. cleared their personalizations?
You will find out how to do this here:
http://help.sap.com/saphelp_nw70/helpdata/en/05/fe8ef669674991a4205666694b9c85/content.htm
Are their any error messages in the log file for UWL for that specific user?
You can get the Uwl log file from the following place:
The UWL log files located in the following directory:
/usr/sap/<SID>/JC<InstanceNumber>/j2ee/cluster/server<
number>/log/applications/sap.com/uwl
2. You can also bump up the logging level (not sure what the version is) and have the user try to open the task. The log should then report an issue with this user/task.
Best Regards,
Beth
Please see the UWL Wiki @
https://www.sdn.sap.com/irj/scn/wiki?path=/display/bpx/uwl+faq ***

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