Problem with Blueyonder servers and Mac Mail

I have experienced considerable difficulty in setting up my Blueyonder email account on my new MacBook Air running Mac Mail in Yosemite. After spending over eleven hours with very helpful second line technical support staff at Apple and Virgin Media (both companies wouldn't accept responsibility for the problem unsurprisingly!) I have been forced to the conclusion that I simply can't use Mac Mail and my Blueyonder account.
The problem was fixed by ditching Mac Mail in favour of a new Mail Client as the prospect of changing my email account (with all the consequent notifications to people/organisations set up to use my Blueyonder address) was too depressing!
I firstly used 'Inky' which is free and really easy to set up as it finds the servers and ports for you and (only because I didn't like Inky's layout) I bought 'Postbox' (available on a 30 day free trial) which looks almost identical to Mac Mail, finds the servers and ports for you and has a number of really useful additional features that I'm currently exploring.
Has anybody else experienced this incompatibility problem and, if so, was there a fix I missed?

I have the same problem, basically Mail sometimes works but then will stop and the only way to get it working again is to completely delete the mail account (off the mac) and start again.
Almost at the point now of trying a new mail client as this is really annoying!

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Teri,
Reading the guidance for Outlook Express, I note:
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In the new Mail Setup Assistant, there is now the option to specify to use the same settings, but not enter the Username and Password -- this is not obvious, but well known by some ISPs, but not all -- this is really the same as changing to None in an existing account, and removing the Password and Username entries. Also, in Mail, I would NOT expect any default names to appear, unlike what your Mac Mail instructions imply.
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Hi,
Try downloading App World directly onto the Blackberry by the Blackberry, and not via your Desktop / Laptop computer.
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Sorry for the delay...
I did what you've told me, new account and manually copied my files from Time Machine. I had lots of permissions problems, but at the end, almost everything is in order... It seems it had to be with some of the Apple Preferences, but I can't be sure, as most of them were dumped to the trash can.
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Problem with Blueyonder servers and Mac Mail

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