Problem with faxserver accepting pdfs

we try to implement a faxserver where we send an email with the pdf attachment to be faxed.
the problem is that sometimes the pdf is not accepted and a conversion error occurs in the faxserver
now I found out that sap doesn't support the international standard PDFA/A-1a for pdf ? can this be a cause to the problem of conversion of the pdf by the faxserver
I also found someone got a similiar problem but still no answer to that
Send smartform OTF as Fax Using CL_BCS class ( Fax doesnot support PDF )
anybody got a clue why this conversion sometimes fails while the method to create the pdf is exactly the same ?
we use
CALL FUNCTION 'SX_OBJECT_CONVERT_OTF_PDF'
       EXPORTING
            format_src      = 'OTF'
            format_dst      = 'PDF'
            devtype         = 'MAIL'
*           FUNCPARA        =
       CHANGING
            transfer_bin    = xtransfer_bin
            content_txt     = t_cont_txt
            content_bin     = t_cont_bin
            objhead         = objhead_att
            len             = tabsize
       EXCEPTIONS
            err_conv_failed = 1.
to convert the otf to pdf
kind regards
arthur de smidt
Edited by: A. de Smidt on Nov 25, 2009 10:25 AM

1) SCOT
There are some settings in SCOT transaction: when data is sent by fax for example, or by mail, etc., the OTF is converted to PDF (among 4 formats if I remember well). You will find more information in the forum (For more information, see also Note 171698 - SAPconnect: Formats, conversion, device type). SAP has only one PDF converter, so it's the same algorithm as the one you get via the function module you call (so custom code is maybe useless here).
2) does SAP support PDF/A?
In Note 883381 - PDF/A support in SAPscript/Smart Form archiving, SAP says that the OTF-PDF converter does not support PDF/A format
SAP embeds only TTF fonts which were uploaded with option "do not embed in PDF" unchecked (default).
I read that PDF/A is based on PDF 1.4 version, maybe standard Adobe fonts (like Arial, etc.) do not need to be embedded... (?) In that case maybe it could work if you make sure that your OTF contains only these standard Adobe fonts.
For that, display your original spool request in raw representation via menu Goto | Display request | Settings, display the spool, the fonts are indicated in lines starting by "FC". If some of them are custom TTF fonts, you may check whether these TTF fonts have "do not embed in PDF" option checked or not (use RSTXPDF2 program, execute option "show available font files", an ALV is displayed, last column is the option).
If you are not sure, could you tell us the list of fonts contained in the spool (COURIER, HELVE, etc.)

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