Problem with image resolution in PDF

I recently downloaded a 4/C image(300dpi) from a photo agency and proceeded to create a cover for my publisher.
The publisher requested I send the file as a PDF which I did. Several days later the publisher informed me that one of my images showed up as a 72dpi. This was the same image I downloaded as a 300dpi. Can anyone explain what happened?
Running an iMac, Mountain Lion, CS6.
Thank you.

Hi Mike, Thanks for responding.
The image was placed at same size within the publishers template. Once my design was finished, I selected the import feature for a PDF/print. I did not select a preset. I might also add that I upgraded from CS2 to CS6. That's quite a jump.
Perhaps being new to the software is part of the problem; however, I never experienced this problem before.
What is the best way to proceed in the future? I have not seen the printers proof yet.
Norma

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