Problem with Office 365 Home - Setting up mail account

Would like to use Office 365 Home with SBS 2003 ? Will this work ?
Receive an error "The resource that you are trying to use is located on an unsupported version of Microsoft Exchange. Contact your e-mail administrator for assistance"
Thanks

Hi,
Based on the description, you wanted to create Outlook profile to connect to Exchange 2003 on SBS 2003. But you got error message. Is it right?
What’s your Outlook version?
Office 365 Home is compatible with only Windows 7 or later, and Mac OS X 10.6 or later. And Outlook 2013 doesn’t support Exchange 2003.
For more detailed information, I recommend you ask in Office forum which is staffed by more experts specializing in this kind of problems. You might get better help there. Thanks for understanding.
http://social.technet.microsoft.com/Forums/office/en-us/home?forum=outlook
Best regards,
Belinda Ma
TechNet Community Support

Similar Messages

Trail Downloading Visio Professional 2013 64 bit version - Use with Office 365 Home Premium - Errro Office Click to Run 15 Extensibility Compenent

Attempting to load Trial version of Microsoft Visio Professional 2013 (64 bit version) to laptop - (system type: 64 bit operating system).
Office 365 Home Premium
Successfully downloaded Visio Trial and burned to disc - when attempting to run and install message :
"Setup Error:
We can't install the 64-bit version of Office because we found the following 32-bit programs on your PC:
Office 15 Click-to-Run Extensibility Component
Please uninstall all 32-bit Office Programs, then retry installing 64-bt Office. If you want to install 32-bit Office instated, please run the 32-bit setup."
Have viewed program files:
- there is no file "Office 15 Click-to-run Extensibility Component" to remove.
- there are no 32 bit files to remove.
What do I need to do to install Visio Trail?
Thanks

Hi,
Which Office 365 Home Premium editions did you install? 32bit or 64bit? Office 2013 doesn’t support running side-by-side installations of 64-bit and 32-bit versions of Office. For example, you can’t install Office 2010 32-bit side-by-side with Visio
2013 64-bit. This applies to both Windows Installer (MSI) and Click-to-Run installations of Office 2013. If you try to do this, you'll receive the error message and be prevented from continuing:
http://office.microsoft.com/en-us/access-help/why-cant-i-install-both-the-32-bit-and-64-bit-versions-of-office-2013-HA103523746.aspx
To resolve your issue you can install Office 365 Home Premium 64 bit + Visio Professional 2013 64 bit version.
More reference:
How to choose to Office 365 Home Premium 64 bit:
http://howto.cnet.com/8301-11310_39-57567050-285/how-to-install-the-64-bit-version-of-office-365/
Please Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.
Get started quickly with the Visio 2013 trial
http://blogs.office.com/2013/10/07/get-started-quickly-with-the-visio-2013-trial/
Here is a similar issue, we also could refer to:
http://social.technet.microsoft.com/Forums/en-US/5e77322d-268b-47c2-a0ea-346891fd8559/cant-install-visio?forum=visiogeneral
Regards,
George Zhao
TechNet Community Support

Problem with Office 365 60min subscription

Hi I recently bought Office 365 subscription for Home and Student(10E/month) and after activating the Skype 60min subscription but after doing everything I dont get any minutes and just Nothing on accont message. I'm using latest version of skype on W10 TP, WP8.1 and tried on linux. Logged in with my live account on every of them it doesnt work on anything D':

Horacy wrote:
it doesnt work on anything
Hello and welcome to the Skype Community.
That's because you are attempting to call cellphones in Poland and Ireland. Your Subscription only covers calls to landlines in those countries.
Check your coverage.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Problem with office 365 web app

HI
I can't seem to get the office web app to work right on my Sony Tablet Z, when I log into my skydive and try to start a new doc or execl sheet it just takes me to a blank page, I've tried Chrome, Firebox and the Dolphin browsers and all do the same thing.
On my desktop no issues start a new file and all the office menus show up. (I have a office 365 subscription. But have not yet installed office on computer)
Has anyone found a way to get the Microsoft web apps to work on the sony tablet?
Thanks
Solved!
Go to Solution.

Thanks for the replys
I do have a full supscription to office.
I did find it does work with Puffin browser and not with anyother browser, i'm thinking it might have something to do with flash but i don't know for now i'll just use Puffin
Thanks

Problem with yahoo! SMTP POP server mail account on new upgraded iphone 4.3.5

PLEASE HELP!
I am a California AT&T wireless customer with a new iphone 4 on the iOS 4.3.5 upgraded system and suddenly I am unable to successfully add my Yahoo! email account and have it configured to send/receive my emails. I was able to successfully add my gmail and Microsoft exchange server account, but only problems with the Yahoo! I checked all the settings, have done several add/delete accounts, restore network settings, and retry/reboots, to no avail. This is a seriously annoying problem, it worked with the pre-upgraded older version fine without any problems ever. I continually get the same error message: SERVER UNAVAILABLE, please try again later.
I know this error is inaccurate because all my other email accounts work fine as well as Safari and all other internet connections and apps. It is not a phone thing, it is some yahoo and upgraded software incompatibility issue that no one seems to have resolved yet.
This is a SMTP PUSH POP account, and I have literally tried everything. I have tried all the fixes while connected to wifi, and then tried them just via my 3G cell network connection. I read on a message board about turning on/off SSL, could someone tell me how to do that? When I go into to:
settings>mail accounts>outgoing mail server SMTP>Yahoo! SMTP, everything is grayed out and I can't change any ports or SSL.
When I try to manually add a server, which I was told was a fix, I don't know what to type into the host name. Does anyone know how to help?
I have seen this problems on numerous message boards, even in the UK. I contacted Apple Support, with no success in resolving this problem, had an open case for several days contacted several supervisor personnel, all advised me to contact Yahoo! who do not offer customer care via telephone only online, and nothing there helped to resolve my issue.
PLEASE, PLEASE HELP!
THANKS

Yahoo's servers have been having problems off and on now for close to a month if not longer. There's not much you can do about it except talk to Yahoo, which is kind of like beating your head against a wall. They've had problems like this off and on since as far back as the mid 90's. I gave up on them long ago. Just convert to something else and dump them. It's not worth the headache.

I am running Windows 8 and installed Office 365 Home Premium; looking for Business Contact Managment

Can I download business contact manager with office 365 home premium?

Hi,
Yes, we can download it from:
http://www.microsoft.com/en-us/download/details.aspx?id=36513
Regards,
Melon Chen
TechNet Community Support

Apple Mail with Office 365 Exchange server

Is anyone here using Apple Mail with Office 365 Exchange server on Mountain Lion? I have just upgraded to Mt Lion and decided to switch from Outlook to Apple Mail.app. My account was added successfully. Even contacts, calendar, tasks and notes work very well. My problem with Mail.app is that it does not sync any emails in subfolders prior to the day I added the account to Mail. For any older emails I have to open Outlook for Mac and look it up there. Other than this issue Mail is working well for all new incoming and outgoing emails.
Thanks

I Found a workaround. Please look at this other link: https://discussions.apple.com/thread/6615135

Can't move "completed" items into folders using Outlook 2013 on a Microsoft Office 365 Home Premium Account using a work Exchange 2010 address

I've been in touch with several Microsoft support teams about this issue, and the latest move was to shove me off onto Pro support, but since I'm using a personal Office account, I'm hoping that through the community I can find a way to resolve this issue without
escalating through our IT department. I do not think this is an Exchange issues because I have previously used this product and method without resulting in this error on a Windows 7 32-bit AMD computer and a Windows 8 and 8.1 Professional 64-bit Intel computer.
Here's my current specs:
Windows 7 Professional 64-bit, service pack 1
AMD A6-5400 3.6 GHz
8GB RAM
Microsoft Office 365 Home Premium
Office updates automatically, version 15.0.4551.1512
About Outlook shows "Microsoft Outlook 2013 (15.0.4551.1511) MSA (15.0.4551.1508) 32-bit/Part of Microsoft Office 365 Home Premium"
Here's how to reproduce the issue:
1) Open View Settings
2) Select "Other Settings..."
3) Disable "Use compact layout in widths smaller than XX characters" and enable "Always use single-line layout"
4) Select "Columns..."
5) Under "All Mail fields" add "In folder"
6) Select any email
7) Context-menu -> Find Related -> Emails in this Conversation
8) Select "more"
9) Sort by folder
10) Select all messages from Inbox.
11) Use Outlook's preset "Done" function and select a destination folder
12) Watch Outlook fail to run "Done" and reset your UI without producing an error.
The first attempt to resolve this issue was to set up a new Outlook profile. This seemed to exacerbate the problem and resulted in Outlook providing an "Unknown error" before resetting the UI.
The second attempt to resolve this issue was to run "outlook.exe /resetnavpane". However, the nav pane does not appear immediately relevant to this issue.
The following similar steps also result in a crash, this time with an error:
11) Flag all select message as Complete.
12) Move all messages from Inbox to a destination folder.
This change in procedure results in the error "Cannot move the items. Some items cannot be moved. They were either already moved or deleted, or access was denied."
Help me, Microsoft Community. You're my only hope.

Import the calendar and contacts in Outlook.com. For contacts, export from Outlook as csv and import into Outlook by choosing the Other option (https://people.live.com/import/other?biciid=ImportCatalog)
You'll need to save the calendar as an ics file to import it. Select the calendar folder, the File, Save as an save as an ics.
Diane Poremsky [MVP - Outlook]
Outlook & Exchange Solutions Center
Outlook Tips
Subscribe to Exchange Messaging Outlook weekly newsletter

[Resolved]Outlook 2013 with Office 365: Unable to log in to: SharePoint. Click here to log in.

This is posted so that it may be of assistance to others.
I am using Outlook 2013 (Office 2013 Pro Plus) with Office 365 (E3 Subscription). Active Directory is federated with Office 365. I recently had to change my AD account password.
On my home computer, that is not a domain member and is running Windows 8.1 with my personal Microsoft account, Outlook was not authenticating to SharePoint Online. In the message/event windows the error "Unable to log in to: SharePoint. Click
here to log in." is displayed. When I click the error it flashes and does nothing else. Outlook was showing SEND/RECEIVE errors for all of my SharePoint Online calendars and lists:
Task 'SharePoint' reported error (0x80070005): 'You do not have permission to view this SharePoint List (IT Shared Calendar). Contact the SharePoint site administrator. HTTP 403.'
I could send and receive e-mail. I deleted one of the calendars and then added it back from the SharePoint site ribbon- no change. I was always able to access the calendars and lists using IE.
I checked Windows Credential Manager. I deleted my Outlook credential (MS.Outlook.15) which prompted me to enter my Exchange Online credentials but did not prompt for SharePoint Online. I then deleted my Office credential (MicrosoftOffice15_Data:orgid) with
no change.
It was not until I switched Office over to use my organizational (Federated AD) account that the problem was resolved.
It appears Outlook (15.0.4615.1000) now gets confused between accounts- because previously I had no issues when changing my password as Outlook would always prompt for it. I noticed this behavior had changed on my office computer when Outlook did not give
me the usual three prompts for password after changing it.

Hi,
Thank you for sharing your solutions and experience here. It will be very beneficial for other community members who have similar questions.
Thanks,
Ethan Hua CHN
Forum Support
Come back and mark the replies as answers if they help and unmark them if they provide no help.
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Outlook 2013 Not Responding and Offline Address Book Issues with Office 365

Around 3 months ago I setup a small business with Office 365 for email. They have 10 PCs, all running newly installed Windows 7 Professional 64-bit, eight with Office 2013 and two with Office 2010. All are connected to a local domain (Server Essentials
2012) with a single internet connection through a new TP-LINK router. Each user logs into their own PC only.
The network runs perfectly, internet connection is good but there seems to be RANDOM, INTERMITTENT issues with email not being SENT from Outlook every so often. Email will sit in the outbox for up to an hour sometimes before, eventually, being sent. Incoming
email seems ok, although this is more difficult to tell. At others times, email will be sent instantly - the size of the message and any attachments makes no difference.
The issue has happened at some point on every one of the PCs but no particular PC/user seems worse than any other. When email is stuck on one user's PC it can still be sent ok by other users at the same time - so the internet connection is not down. Users can
can always login to the OWA service ok and iPhones etc. all sync ok even when email is stuck in the Outbox.
To debug the issue I have worked on one particular user's PC and carried out the following changes -
Changes that made no difference
I have checked the router. A SPI firewall is available on the router but this is switched off.
I have changed the MTU on the router with no effect.
There are no unsual add-ins to Outlook
Outgoing email virus scanning is disabled
Outlook is NOT integrated with Lync
The OST file is around 1.7 GBytes is size.
I have recreated the Outlook profile twice but this made no difference
Switched OFF "Cached Exchange Mode" - this made things worse !
The Outlook address book is set to \Offline Global Address List
I have disabled with Windows firewall on the client PC - no change
I have adjusted the KeepAliveTime for packets in the registry of the PC to 20 minutes
Changes that reduced the frequency of "Not Responding"
I have changed the Outlook automatic Send/Receive time from 30 to 10 minutes - this seemed to help
Possible Related Problem
I have attempted to download the offline address book manually - this hangs at "Copying offline address book template file" in the Send/Receive dialog and there a NO OAB files in the data file location on the PC.
So the only measure that has so far "helped" has been the Outlook Send/Receive time change - now set to 10 minutes. Even so, Outlook will occasionally go "Not Responding" for 30 minutes or more (no windows active - only option
is to close and reopen Outlook).
There does seem to be a problem with the Offline Address book. I can download this ok for this user on my home PC (Outlook 2010) but this will not download manually on the work pc with Outlook 2013 (despite following all the debug steps above).
On work PC I can see literally hundreds of "Schannel" errors in the Windows System event logs -
Error - Event 36888 Schannel
The following fatal error was generated :10
The internal error state is 10
These errors occur every 2-4 minutes continually all the time Outlook is running. When Outlook is closed the "Schannel" errors stop !
Can anyone suggest what else to try, please ?
I have already investigated this issue on the Office 365 Community Forum, and the Outlook forum and they suggested that it was a client (i.e Outlook) issue and that I should post here for further information.
Thanks for reading !

An update to this problem.
I brought one of the office PCs back to my home network and connected it up there. With no changes to the PC I was immediately able to download the Offline Address Book without errors.
This suggests to me that there must be some problem with the internet connection or router setup in the office environment.
The router is a TP-LINK W8970. The internet connection is PPPoA. I have seen some suggestion that an SPI firewall can cause issues. This router has an SPI firewall but this feature is disabled on the router.
While investigating this issue I have frequently been connected remotely to an office PC - sometimes for up to an hour or more. During these periods I have not experienced any connection dropouts so the actual internet connection seems to be ok (i.e. it is
not dropping out).
However, something seems to be preventing the Outlook client from connecting properly with the Office 365 Exchange server in the office environment - or something is dropping the connection to Outlook. Does anyone know of any router settings that might affect
this ?
I could try changing the office router but I do not have a spare available. Can anyone suggest a reasonably low cost, currenbtly available router that they know definitely works in the Office 365 environment so that I could buy this for test purposes ?

Problem: Firefox + Office 365 + PDF

Hi, I seem to have found a tricky problem with Firefox 23.0.1, Office 365, and PDF.
After multiple trials, the problem occurs only when I try to attach a PDF to an email (using Office 365) while using Firefox.
After attaching the file to the email, the PDF attachment becomes corrupted.
If I try to open the PDF I created by downloading it back from the email to my desktop I get this Adobe message: "There was an error opening this document. The file is damaged and could not be repaired". The same file, before the uploading process, could be opened smoothly.
Apparently:
1) It happens with all PDFs.
No change observed if I use PDFs from other people's computer. No change observed if I save or "print" them from a .DOC version. No change observed if I attach PDF found on the internet (scanned images, documents etc.). In all cases, the problem OCCURS.
I tried by attaching other files (.docx) = NO problem observed.
2) It happens only if I download the file back to the desktop or if open the file with Adobe through Firefox after it has been uploaded/attached to the email.
I tried opening the file (after it has been uploaded/attached) with the Office 365 preview mode = NO problem observed (I can preview the PDF).
I tried opening the file with Adobe Acrobat X Pro = the problem OCCURS.
I tried opening the file with Adobe Reader XI = the problem OCCURS.
I tried deactivating/reactivating the Firefox Adobe Reader plugin= the problem OCCURS.
3) It happens with Office 365 only.
This is the webapp used by my University mail account.
I tried with Firefox 23.0.1+ my Hotmail account (which uses a very similar Outlook.com webapp) = NO problem observed.
I tried with Firefox 23.0.1+ my Gmail account = NO problem observed.
4) It happens with Firefox 23.0.1 only.
I tried using IExplorer + Office 365 account = NO problem occurs
I tried using Google Chrome + Office 365 account = NO problem occurs
5) It is a recent issue, probably related with newest Firefox version or newest Office 365. I've updated Firefox few days ago. In the same days the University has upgraded to the latest version of Microsoft Office365. Before the updates no problem had been observed.
My guess: something happens to the PDF file when it goes through Firefox+Office 365 (coding issues?)
I use Windows 7 Home Premium (SP1) 64 BIT

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).
<b> To Enable SafeMode </b>
*You can open Firefox 4.0+ in Safe Mode by holding the '''Shift''' key when you open the Firefox desktop or Start menu shortcut.
* Or open the Help menu and click on the '''Restart with Add-ons Disabled...''' menu item while Firefox is running.
*''Once you get the pop-up, just select "'Start in Safe Mode"''
If it works in Safe Mode and in normal mode with all extensions (Tools > Add-ons > Extensions) disabled then try to find which extension is causing it by enabling one extension at a time until the problem reappears.
Close and restart Firefox after each change via "Firefox > Exit" (Windows: Firefox/File > Exit; Mac: "Firefox > Quit Firefox"; Linux: "Firefox/File > Quit")
* https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode
*https://support.mozilla.org/kb/Safe+Mode
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

Free 12 Months of Xbox LIVE Gold with Office 365

Starting July 18 and running through Sept. 28, when you purchase and activate Office 365 Home Premium you will get 12 months of Xbox LIVE Gold for free.
Here's how it works:
Buy Office 365 Home Premium.
After you receive your Office software, visit office.com/xbox and enter your Product Key before 10/31/13.
Sign in to your Microsoft account, or follow the link from the e-mail you receive, to retrieve your personal Xbox LIVE Gold code along with activation instructions for 12 months at Xbox LIVE.
Offer good for Office 365 Home Premium (1 year only) subscriptions purchased between 7/18/13 and 9/28/13. Limit 1. Must redeem by 10/31/13. See offer terms at www.office.com/xbox.
Matt|Senior Social Media Specialist | Best Buy® Corporate
Private Message

has a solution for this issue been posted. I am having the same issue, well in fact our whole company is experiencing this issue as the rollout of Office365 moves forward and everyone's productivity just stepped back in time. i spend hours
every week trying to figuire out a way around this saga.
My only solution I have discovered is to deliver all my email fromt he cloud back to my hard drive using a PST. I know their is an OST which resides on the hard drive but for some reason the OST that was created when we had the conventional Exchange
Server setup and managed inside our network worked perfectly.   But the OST under this Office365 setup seems to act like the old IMAP mess when you attempted to deliver hotmail to Outlook usign the Outlook Connector pluggin.
The connection to Hotmail worked perfectly but searches never worked and unreliable.
So I think before the Board approves that 80+ million dollar salary for new guy on top; they set aside some of those funds and start paying everyone for their time lost in productivity due to broken software.   In fact I think if the pay was
tied to these issues, and that balance dropped daily, these issues would rise to the top of the list and bring microsoft out of its current slump and make it the company it once was when Mr Gates was running the show and inspecting code himself when applications
were changed.
I noticed you mention Google Desktop for search... i have an old setup program from the days when it was available for download but have been unsuccesful getting it installed on a windows 7 desktop. I am curious how your using it and or made it work...
please respond because i surely would like to put this in place until they figure out how to get all these cloud services to work. thanks! Russ

Using Lync server 2010 with office 365 email in the cloud

We have a 5 year old install of Lync server 2010 in house that interacts with a local install of exchange 2008 via unified messenger. If down the road we want to try email in the cloud like office 365 can we still keep our local Lync server install? Thanks in advance.
This topic first appeared in the Spiceworks Community

I am reporting back with my solution. I can now confirm that one can have Lync servers on-premises with Exchange Online using Office 365 and the Lync Phone Edition devices will work. Contact search, calendar (although it only shows the day's
Lync meetings), and visual voice mail all work.
Summary of fix: AD FS certificates have to be issued by CAs that Lync Phone Edition trusts.
The problem was when the Lync Phone Edition came back and tried to log in through AD FS. Since we had single sign-on with Office 365 set up before we even ventured down the Lync path, the certificates for AD FS weren't issued by a CA that Lync Phone
Edition trusted. Getting new certificates solved the issue. (They were issued by the same CA that did the "external web" certificate on the Lync Front End in case that matters.)
I tried hard to get the phones to trust the original certificate first, putting it in Active Directory using the
certutil -dsPublish method, putting the original CA on the Lync Web Services trusted list using
Set-CsWebServiceConfiguration. But nothing seemed to work until I finally just gave up and got a new certificate issued. I am now running without any certificates listed in Active Directory nor any explicitly listed in Lync's Get-CsWebServiceConfiguration
and it works great.
The Technet articles are woefully out of date when it comes to the trusted CA list, but here's a link to the list of trusted CAs (with the updated firmware): http://blog.schertz.name/2014/10/lync-phone-edition-and-public-certificates/

Help Needed with getting Started With Office 365 Development C# Rest API

We have a O365 Tenant Setup with a Federated Active Directory Setip we want to be able to right code that will connect to our tenant and perform basic CRUD operations against it (ex. Creating mail boxes)
The problem is we want this to be contained in a CLR trigger In SQL so say if a new user is added to our user table then we would create a new AD account for that user and also create a mailbox.
But I cannot find and example on how to connect to Office 365 using the REST API (Not the SDK because you can not add the connected service to a class library) and before the required actions that we need to do. All the example I have found are with the
SDK API and/or require window 8 and that is also not an option.
Please help I do not know where to start, and I would love to see some examples done in c# and not using the SDK.
Thanks,
Andrew Day

Hi,
>> Instead of SharePoint URLs I would use the O365 API URL?
Yes, in my sample code, I was accessing the File resource by using the O365 File API. In your case, you need to acquire the token to access the Mail resource and use O365 Mail API.
By the way, I think the article
Understand Office 365 app authentication concepts will help you to understand the authentication process in Office 365 Development.
>> Why can I not use the SDK API with a class Library?
Actually, you are able to reference the Office 365 .NET SDK in the class Library. But the class library project type was not supported by Visual Studio Office 365 Development Tool. As a workaround,
you can reference the SDK manually in your project.
Since your original question is about “getting started with Office 365 Development C# Rest API”, if you have more questions about the Office 365 SDK, I will suggest you posting a new thread
to discuss the Office 365 SDK. It will involve more other community members to share their ideas and experience on a specific a question and for others who had a similar question could also find the valuable information quickly.
Regards,
Jeffrey
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Can't activate my office 365 home

I bought a office 365 home and downloaded it. Now I can't activate it. It says that the time on my PC i not right?

Hi,
Would you please share more specific error code or error message?
Is the error message “0x80070005”? If it is, please select 'Run as Administrator' then follow the steps to activate online.
A similar issue is addressed here, you can follow it to check if it helps.
http://answers.microsoft.com/en-us/office/forum/office_365hp-office_install/office-365-activation-problem-0x80070005/91f8e33e-f03e-41ff-8452-85fddd55cbff
Meanwhile, each Office 365 Home subscription comes with 5 Office installs for Mac or PC computers and 5 tablets. If you run out of installs, you can deactivate one of them so you can install Office on another computer or tablet.
http://office.microsoft.com/en-001/access-help/deactivate-an-office-365-home-install-HA102925486.aspx?CTT=5&origin=HA102901468
The following steps can help you to troubleshoot this issue.
http://support.microsoft.com/kb/2745026
Feel free to post back.

Problem with Office 365 Home - Setting up mail account

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