Problem with Season Passes and lack of customer service.
I haven't received emails from Apple stating that episodes were available to download for 2 shows that I subscribe to. I have emailed them and received the usual, customary and "automated" response. I received a free video credit to manually purchase one of the episode's that had not downloaded automatically. After using the credit for another show, I was unable to purchase videos for a few minutes due to error messages and other issues. After logging off and logging back into my account, I was able to purchase videos again.
In Manage Passes under Current Passes, I have multiple shows that show "## episodes awaiting download". I have the same the same message under Completed Passes. I have successfully downloaded the majority of these episodes.
Has anyone experienced these same problems? If so, how long did it take to get the problem resolved? Were attorneys involved?
Mac OS X (10.4.8)
Hi rmpagejr3,
I'm so sorry you've had to spend so much time and effort on your price match request; it is certainly not intended to be such a chore for our customers. I was glad to see that Heidi from our Facebook team reached out to you last week. Please let her know if you require any further assistance.
Regards,
Elizabeth|Social Media Supervisor|Best Buy® Corporate
Private Message
Similar Messages
-
Misrepresentation by Verizon - and lack of "Customer Service"
I have tried to follow the "proper channels" and no one seems to care - so here is the letter I sent to the "Correspondence Team" minus my personal information.
Verizon Wireless
Attn: Correspondence Team
P.O. Box 5029
Wallingford, CN 06492
To Whom It May Concern,
First, please know, we have been loyal customers with Verizon for approximately 8 years; and, up until this point in time, we have been pleased with our service provided by Verizon Wireless. With this timespan of provided service, I am estimating that we have spent in excess of $15,000 with your company.
We have two children in college, and with their urging, we recently decided to upgrade our phones to the smart phone technology. For years, we had been satisfied with our antiquated flip-phones. This is where our nightmare began. On March 31st, we saw an advertisement for Verizon that you were offering a new plan for the amount of $160.00 per month with unlimited text, talk, and 10GB of data – with a buy one get one free Samsung Galaxy S4 phone. We attempted to explore this offer on-line; however, your website was not working. We then saw an advertisement on your website for a phone number to call about the “Edge Program.” We called the number and were connected with Charles Brown. He was eager to assist us with our needs. I do not have his employee number; however, his phone number is (888) 924-7934 ext. 8486.
For about the next 2 hours, Mr. Brown discussed the plan with us and assured us that this was the plan that would be the most beneficial. The new plan would provide the unlimited text, talk, 10 GB of data and 4 new smart phones. During this time, he assured us that our bill would be no more than $175.00 per month for both the service plan and the phones. He stated that we were up for renewal on several of our phones and we would receive rebates on each of these phones. He continued to assure us that with our initial deposit on the phones and with the rebates, our total bill would not be more than $175.00 per month. We signed the agreements with him continuing to assure us of this situation. The night we signed the contracts, we received 17 emails regarding our new service.
Within the next few days, we received two of the phones. The bill that arrived stated our bill would be $240.00 for these two phones. We contacted Charles and he stated: “Oh, don’t worry about that! When you have activated all 4 phones, the rebates will kick in.” It then took an addition two weeks to receive our next two phones.
We then received our next statement for the period of March 13 through April 12 for the amount of $380.00. We attempted to contact Charles with no success. We thought, well, we just activated the phones. Perhaps, these rebates have not taken effect yet. We paid $180.00 and again attempted to contact Charles. We have made these attempts numerous times to no avail. Apparently, he has made his commission and is done.
Our next bill arrived with a current charges of $278.35 with an additional past due balance of $200.04. No credits or rebates had been applied.
On May 21, 2014, I contacted Verizon Customer Service. After speaking with one lady, I asked to speak to a supervisor. I was connected with Kelli (employee number 992300). I told her of the above stated events and gave her our concerns over the fact that we had been lied to by Mr. Brown. She placed me on hold to do “a little research.” When she returned, I also inquired if all sales phone calls were recorded. She stated they were. She asked if we were offered the plan with a 2 year renewal contract and I told her that during our 2 hour conversation with Mr. Brown, that the only plan we were offered was the “Edge” program. She then offered to switch us to a 2 year renewal service plan including the phones we had received for $183.00 per month. I agreed to this verbal agreement. She then asked if we had signed the Edge contract and I stated that yes we had with the assurance from Charles that we would receive the rebates. She then retracted her offer and stated the best she could do was a 6 to 12 month credit to our account. I declined and asked her to listen to Charles Brown’s recorded conversation with us. She stated she would and stated twice that she would call us back within one hour. It is now May 25th and we have yet to hear from her.
After one and half hours passed, I called the customer service number again and after asking several times to speak with a supervisor, I was connected to Marcus (6805). He did tell me that it would take up to 72 hours to research this type of request. I stated that I thought that was reasonable; however, I was promised a return call within 1 hour. He stated he would continue to follow up on this situation.
In all honesty, I do not expect to hear from either of these representatives. I feel that I was make promises just to get me off the phone and they have no intentions of following up on my requests.
We do not wish to cancel our service with Verizon; however, we are feeling that we may have no choice in this matter. We feel we have been lied to, ignored, and unvalued as a loyal customer. I also feel that “calling customer service” would be a waste of my time and energy and would only result in further frustration and anxiety. We contacted AT&T and they have stated they would be more than thrilled to meet our telecommunication needs.
What can you do to help? Please review our multiple conversations with Mr. Brown. You will then find that our concerns of untruthful statements are legitimate. We would be more than happy to switch to the 2 year contract for $183.00 per month. If this is not available, we will be forced to switch to another service provider.
We would appreciated any further consideration of this matter and if would like additional information, please do not hesitate to contact us at our home number or respond on this forum.
Sincerely,
A Very Unhappy, and soon to be former, CustomerAlthough long in your post the situation was somehow messed up.
Like the AT&T plan you are alluding to the price is $160 plus taxes and fees per month in addition to the Edge Plan charges of at least $100 for the four phones ($25x4=$100) so that would be $260 plus taxes and fees. There could also be pro rata charges for partial month of service. First bill is higher in many cases.
Now if you were just going to purchase four new smart phones under a 2 year contract each there is the cost per device at subsidy say $200 each or ($200x4=$800). Plus 4 upgrade fees at $30 is $120 plus the cost of a plan you choose with shared data. So $920 plus plan say at the lowest rate share plan to be $160 plus taxes and surcharges. You would have received an invoice way over $1000.00 so you were put on the edge plan.
You were misinformed as you have to pay a cost for each device for 20 months.
You may have not heard that point in the conversation. Or it may not have been told at time of sale.
I hope the letter works out.
Good Luck -
Problem with focus border and ListCellRenderer in custom listbox
I have a bug in some code that I adapted from another posting on this board -- basically what I've done is I have a class that implements a custom "key/value" mapping listbox in which each list item/cell is actually a JPanel consisting of 3 JLabels: the first label is the "key", the second is a fixed "==>" mapping string, and the 3rd is the value to which "key" is mapped.
The code works fine as long as the list cell doesn't have the focus. When it does, it draws a border rectangle to indicate focus, but if the listbox needs to scroll horizontally to display all the text, part of the text gets cut off (i.e. "sometex..." where "sometext" should be displayed).
The ListCellRenderer creates a Gridlayout to lay out the 3 labels in the cell's JPanel.
What can I do to remedy this situation? I'm not sure what I'd need to do in terms of setting the size of the panel so that all the text gets displayed OK within the listbox. Or if there's something else I can do to fix this. The code and a main() to run the code are provided below. To reproduce the problem, click the Add Left and Add Right buttons to add a "mapping" -- when it doesn't have focus, everything displays fine, but when you give it focus, note the text on the right label gets cut off.
//======================================================================
// Begin Source Listing
//======================================================================
import java.awt.*;
import java.awt.event.*;
import javax.swing.*;
import java.util.Collection;
import java.util.Iterator;
import java.util.Vector;
import java.util.Enumeration;
public class TwoColumnListbox extends JPanel
private JList m_list;
private JScrollPane m_Pane;
public TwoColumnListbox(Collection c)
DataMapListModel model = new DataMapListModel();
if (c != null)
Iterator it = c.iterator();
while (it.hasNext())
model.addElement(it.next());
m_list = new JList(model);
ListBoxRenderer renderer= new ListBoxRenderer();
m_list.setCellRenderer(renderer);
setLayout(new BorderLayout());
m_list.setVisibleRowCount(4);
m_Pane = new JScrollPane(m_list);
add(m_Pane, BorderLayout.NORTH);
public JList getList()
return m_list;
public JScrollPane getScrollPane()
return m_Pane;
public static void main(String s[])
JFrame frame = new JFrame("TwoColumnListbox");
frame.addWindowListener(new WindowAdapter() {
public void windowClosing(WindowEvent e) {System.exit(0);}
final DataMappings dm = new DataMappings();
final TwoColumnListbox lb = new TwoColumnListbox(dm.getMappings());
final DataMap map = new DataMap();
JButton leftAddBtn = new JButton("Add Left");
leftAddBtn.addActionListener(new ActionListener() {
public void actionPerformed(ActionEvent e)
map.setSource("JButton1");
DefaultListModel model = new DefaultListModel();
model.addElement(map);
lb.getList().setModel(model);
JButton leftRemoveBtn = new JButton("Remove Left");
leftRemoveBtn.addActionListener(new ActionListener() {
public void actionPerformed(ActionEvent e)
map.setSource("");
DefaultListModel model = new DefaultListModel();
model.addElement(map);
lb.getList().setModel(model);
JButton rightAddBtn = new JButton("Add Right");
rightAddBtn.addActionListener(new ActionListener() {
public void actionPerformed(ActionEvent e)
map.setDestination("/getQuote/symbol[]");
DefaultListModel model = new DefaultListModel();
model.addElement(map);
lb.getList().setModel(model);
JButton rightRemoveBtn = new JButton("Remove Right");
rightRemoveBtn.addActionListener(new ActionListener() {
public void actionPerformed(ActionEvent e)
map.setDestination("");
DefaultListModel model = new DefaultListModel();
model.addElement(map);
lb.getList().setModel(model);
JPanel leftPanel = new JPanel(new BorderLayout());
leftPanel.add(leftAddBtn, BorderLayout.NORTH);
leftPanel.add(leftRemoveBtn, BorderLayout.SOUTH);
JPanel rightPanel = new JPanel(new BorderLayout());
rightPanel.add(rightAddBtn, BorderLayout.NORTH);
rightPanel.add(rightRemoveBtn, BorderLayout.SOUTH);
frame.getContentPane().add(leftPanel, BorderLayout.WEST);
frame.getContentPane().add(lb,BorderLayout.CENTER);
frame.getContentPane().add(rightPanel, BorderLayout.EAST);
frame.pack();
frame.setVisible(true);
class ListBoxRenderer extends JPanel implements ListCellRenderer
private JLabel left;
private JLabel arrow;
private JLabel right;
private Color clrForeground = UIManager.getColor("List.foreground");
private Color clrBackground = UIManager.getColor("List.background");
private Color clrSelectionForeground = UIManager.getColor("List.selectionForeground");
private Color clrSelectionBackground = UIManager.getColor("List.selection.Background");
public ListBoxRenderer()
setLayout(new GridLayout(1, 2, 10, 0));
//setBorder(BorderFactory.createEmptyBorder(4, 4, 4, 4));
left = new JLabel("");
left.setForeground(clrForeground);
arrow = new JLabel("");
arrow.setHorizontalAlignment(SwingConstants.CENTER);
arrow.setForeground(clrForeground);
right = new JLabel("");
right.setHorizontalAlignment(SwingConstants.RIGHT);
right.setForeground(clrForeground);
add(left);
add(arrow);
add(right);
public Component getListCellRendererComponent(JList list, Object value,
int index, boolean isSelected, boolean cellHasFocus)
if (isSelected)
setBackground(list.getSelectionBackground());
setForeground(list.getSelectionForeground());
left.setForeground(clrSelectionForeground);
arrow.setForeground(clrSelectionForeground);
right.setForeground(clrSelectionForeground);
else
setBackground(list.getBackground());
setForeground(list.getForeground());
left.setForeground(clrForeground);
arrow.setForeground(clrForeground);
right.setForeground(clrForeground);
// draw focus rectangle if control has focus. Problem with focus
// and cut off text!!
if (cellHasFocus)
// FIXME: for Windows LAF I'm not getting the correct thing here for some reason.
// Looks OK on Metal though.
setBorder(BorderFactory.createLineBorder(UIManager.getColor("focusCellHighlightBorder")));
else
setBorder(BorderFactory.createEmptyBorder());
DataMap map = (DataMap) value;
String displaySource = map.getSource();
String displayDest = map.getDestination();
left.setText(displaySource);
arrow.setText("=>to<=");
right.setText(displayDest);
return this;
/** Interface for macro editor UI
* @version 1.0
class DataMappings
private Collection mappings;
public DataMappings()
setMappings(new Vector(0));
public DataMappings(Collection maps)
setMappings(maps);
/** gets mapping value of a specified source object
* @param src -- the "key" or source object, what is mapped.
* @return what the source object is mapped to
* @version 1.0
public Object getValue(String src)
if (src != null)
Iterator it = mappings.iterator();
while (it.hasNext());
DataMap thisMap = (DataMap) it.next();
if (thisMap.getSource().equals(src))
return thisMap.getDestination();
return null;
/** sets mapping value of a specified source object
* @param src -- the "key" or source object, what is mapped.
* @param what the source object is to be mapped to
* @version 1.0
public void setValue(String src, String dest)
if (src != null)
// see if the value is in there first.
Iterator it = mappings.iterator();
while (it.hasNext())
DataMap thisMap = (DataMap) it.next();
if (thisMap.getSource().equals(src))
thisMap.setDestination(dest);
return;
// not in the collection, add it
mappings.add(new DataMap(src, dest));
/** gets collection of mappings
* @return a collection of all mappings in this object.
* @version 1.0
public Collection getMappings()
return mappings;
/** sets collection of mappings
* @param maps a collection of src to destination mappings.
* @version 1.0
public void setMappings(Collection maps)
mappings = maps;
/** adds a DataMap
* @param map a DataMap to add to the mappings
* @version 1.0
public void add(DataMap map)
if (map != null)
mappings.add(map);
class DataMap
public DataMap() {}
public DataMap(String source, String destination)
m_source = source;
m_destination = destination;
public String getSource()
return m_source;
public void setSource(String s)
m_source = s;
public String getDestination()
return m_destination;
public void setDestination(String s)
m_destination = s;
protected String m_source = null;
protected String m_destination = null;
/** list model for datamaps that provides ways
* to determine whether a source is already mapped or
* a destination is already mapped.
class DataMapListModel extends DefaultListModel
public DataMapListModel()
super();
/** determines whether a source is already mapped
* @param src -- the source property of a datamapping
* @return true if the source is in the list, false if not
public boolean containsSource(Object src)
Enumeration enum = elements();
while (enum.hasMoreElements())
DataMap dm = (DataMap) enum.nextElement();
if (dm.getSource().equals(src))
return true;
return false;
/** determines whether a destination is already mapped
* @param dest -- the destination property of a datamapping
* @return true if the destination is in the list, false if not
public boolean containsDest(Object dest)
Enumeration enum = elements();
while (enum.hasMoreElements())
DataMap dm = (DataMap) enum.nextElement();
if (dm.getDestination().equals(dest))
return true;
return false;
public DataMappings getDataMaps()
DataMappings maps = new DataMappings();
// add all the datamaps in the model
Enumeration enum = elements();
while (enum.hasMoreElements())
DataMap dm = (DataMap) enum.nextElement();
maps.add(dm);
return maps;
//======================================================================
// End of Source Listing
//======================================================================I did not read the program, but the chopping looks like a layout problem.
I think it's heavy to use a panel + 3 components in a gridlayout for each cell. look at this sample where i draw the Cell myself,
import java.awt.*;
import javax.swing.*;
import java.awt.event.*;
import java.util.*;
public class Jlist3 extends JFrame
Vector v = new Vector();
JList jc = new JList(v);
JScrollPane js = new JScrollPane(jc);
public Jlist3()
addWindowListener(new WindowAdapter()
{ public void windowClosing(WindowEvent ev)
{ dispose();
System.exit(0);}});
for (int j=0; j < 70; j++) v.add(""+j*1000+"a d"+j);
setBounds(1,1,400,310);
getContentPane().add(js);
js.setPreferredSize(new Dimension(230,259));
jc.setSelectedIndex(1);
jc.setCellRenderer(new MyCellRenderer());
getContentPane().setLayout(new FlowLayout());
setVisible(true);
public class MyCellRenderer extends JLabel implements ListCellRenderer
String txt;
int idx;
boolean sel;
public Component getListCellRendererComponent(JList list,
Object value, // value to display
int index, // cell index
boolean isSelected, // is the cell selected
boolean cellHasFocus) // the list and the cell have the focus
idx = index;
txt = value.toString();
sel = isSelected;
setText(txt);
return(this);
public void paintComponent(Graphics g)
if (idx%2 == 1) g.setColor(Color.white);
else g.setColor(Color.lightGray);
if (sel) g.setColor(Color.blue);
g.fillRect(0,0,getWidth(),getHeight());
StringTokenizer st = new StringTokenizer(txt.trim()," ");
g.setColor(Color.black);
if (st.hasMoreTokens()) g.drawString(st.nextToken(),1,14);
g.setColor(Color.red);
g.drawString("===>",70,14);
g.setColor(Color.black);
if (st.hasMoreTokens()) g.drawString(st.nextToken(),110,14);
public static void main (String[] args)
new Jlist3();
Noah
import java.awt.*;
import javax.swing.*;
import java.awt.event.*;
import java.util.*;
public class Jlist3 extends JFrame
Vector v = new Vector();
JList jc = new JList(v);
JScrollPane js = new JScrollPane(jc);
public Jlist3()
addWindowListener(new WindowAdapter()
{ public void windowClosing(WindowEvent ev)
{ dispose();
System.exit(0);}});
for (int j=0; j < 70; j++) v.add(""+j*1000+"a d"+j);
setBounds(1,1,400,310);
getContentPane().add(js);
js.setPreferredSize(new Dimension(230,259));
jc.setSelectedIndex(1);
jc.setCellRenderer(new MyCellRenderer());
getContentPane().setLayout(new FlowLayout());
setVisible(true);
public class MyCellRenderer extends JLabel implements ListCellRenderer
String txt;
int idx;
boolean sel;
public Component getListCellRendererComponent(JList list,
Object value, // value to display
int index, // cell index
boolean isSelected, // is the cell selected
boolean cellHasFocus) // the list and the cell have the focus
idx = index;
txt = value.toString();
sel = isSelected;
setText(txt);
return(this);
public void paintComponent(Graphics g)
if (idx%2 == 1) g.setColor(Color.white);
else g.setColor(Color.lightGray);
if (sel) g.setColor(Color.blue);
g.fillRect(0,0,getWidth(),getHeight());
StringTokenizer st = new StringTokenizer(txt.trim()," ");
g.setColor(Color.black);
if (st.hasMoreTokens()) g.drawString(st.nextToken(),1,14);
g.setColor(Color.red);
g.drawString("===>",70,14);
g.setColor(Color.black);
if (st.hasMoreTokens()) g.drawString(st.nextToken(),110,14);
public static void main (String[] args)
new Jlist3();
} -
Extremely Frustrated with Purchase and Lack of Customer Service
I purchased an LG TV on 10/10 for $679.99 10/10, a week later I saw that Dell had the same television for $479. I called to Best Buy customer service and tried to price match. The man that I spoke with said no problem and that he would forward this request to the appropriate department and that I would see the difference refunded in 7-10 business days. Well 3 weeks went by and I had not received any type of refund. I then had to switch banks due to other unforseen circumstances. I have been trying to get the refund to either my new account or in the form of a gift card. I went to the physical store I purchased the TV at and after about an hour they told me that I just had to call 1800BESTBUY. Well I have been on the phone with them 4 separate times all being told different things. The first lady was actually very helpful, was on the phone for about 45 minutes and then the call dropped after we were finally getting somewhere and I never received a call back. So I called you guys back and after a ridiculous hold time someone just told me that I would have to wait 72 hours for some sort of resolution and I have no idea what the hell is going on now. I am currently talking with someone right now and she just keeps putting me back on hold trying to figure out what the hell is going on. I am just fed up listening to the holiday hold music and need something done about this immediately. Whether it be a refund to my new bank account or a refund in the form of a gift card, I do not care because it will just be spent on Christmas gifts from Best Buy either way. I am just so sick of wasting my time being on hold on 4 separate phone calls, each long with no resolution whatsoever. If it could expedite anything the case number I have received is {removed per forum guidelines}.
Robert {removed per forum guidelines}Hi rmpagejr3,
I'm so sorry you've had to spend so much time and effort on your price match request; it is certainly not intended to be such a chore for our customers. I was glad to see that Heidi from our Facebook team reached out to you last week. Please let her know if you require any further assistance.
Regards,
Elizabeth|Social Media Supervisor|Best Buy® Corporate
Private Message -
DSL service problem and lack of customer service
It is a sad day that I find myself on a Verizon Forum trying to find resolution.
About 7 days ago my DSL service dropped of to the point it felt like 1995 with dial up.
So I called Verizon , goth through the prompts and ended up talking to someone in a call center
that must have been 1/2 way around the world. Unplug the modem, plug it back in , yeah I've done
that 100 times. No luck. So they send me a new modem with promises I will be back up or near 3mbps.
Fortunately I received a call that evening from what appeared to be a technician here in Southern California,
she clicked around and said my incoming line was at 100% capacity and she then moved my "D-Slam"?
over and instantly I had 2.7 mbps. Magic happened. The new modem showed up the next day (Feb 21)
I got it going on Saturday (Feb 22) and I was cooking along at 2.8 mbps.
Then the wheels fell off on Sunday.
.35 kbps
Monday (Feb 26) 1 1/2 hour call with a customer service rep. Worthless....
He said a Verizon tech would come to my house today,Tuesday (Feb 25)
that was a Lie
I called back today, Tuesday Feb 25th, again spoke with someone 1/2 way around the world asking me to unplug
my modem again. Good Grief.......
The I am given a telephone number for the Tech Support Center. Yeah !!
45 minute hold, and I get dropped, nice....
call back
60 minute hold, dropped again.
I get it Verizon, you don't care, not a single one of your people will take ownership and correct this.
I just want what I pay for each and every month, on time. You need to provide exactly what you take my money for.Step one: Visit http://www.giganews.com/line_info.html and post up the Traceroute the page shows, if you wish. Be aware that your non-bogan public IP Address will show up. It might shown up as the final hop (bottom-most line of the trace) might contain a hop with your IP address in it. Either remove that line or show only the first two octets. What I'm looking for is a line that mentions "ERX" in it's name towards the end. If for some reason the trace does not complete (two lines full of Stars), keep the trace route intact.
For example this what I saw when I was using Verizon
news.giganews.com
traceroute to 71.242.*.* (71.242.*.*), 30 hops max, 60 byte packets
1 gw1-g-vlan201.dca.giganews.com (216.196.98.4) 13 ms 13 ms 13 ms
2 ash-bb1-link.telia.net (213.248.70.241) 39 ms 7 ms 7 ms
3 TenGigE0-2-0-0.GW1.IAD8.ALTER.NET (63.125.125.41) 4 ms 4 ms GigabitEthernet2-0-0.GW8.IAD8.ALTER.NET (63.65.76.189) 4 ms
4 so-7-1-0-0.PHIL-CORE-RTR1.verizon-gni.net (130.81.20.137) 6 ms 6 ms 6 ms
5 P3-0-0.PHIL-DSL-RTR11.verizon-gni.net (130.81.13.170) 6 ms 6 ms 6 ms
6 static-71-242-*-*.phlapa.east.verizon.net (71.242.*.*) 32 ms 32 ms 33 ms
Step two: Can you provide the Transceiver Statistics from your modem?
#3 If you don't know how to get that info:
a) What is the brand and model of your modem?
b) If you have a RJ-45 WAN port router connected to it: What is the brand and model of the RJ-45 WAN port router?
#4 If you have a RJ-45 WAN port router connected to the modem, even if you know how to get the Transceiver Statistics from the modem: What is the brand and model of the RJ-45 WAN port router?
If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button. -
Late charge and lack of customer service
My bill was due on Dec. 27. Verizon cashed my check on Dec. 16. My January bill says I owe a $5.00 late charge.
I need Verizon to remove the late charge.
Verizon "Chat" is not working and I haven't been able to locate a phone number to call for help.
How do I get to the billing department to resolve my problem????*611 or dial 800-922-0204. That is the number to customer service. They will be able to offered the credit.
-
Apple Arrogance and lack of customer service
I am having major problems with Apple with over 3 weeks unable to use iTunes as it seems are a high number of other users. I have emailed them a number of times and they have ignored me and do not reply to my emails (emailed 7 times and they have replied to one). Is it just me? I think customers must be the least important thing for them. Does anyone know how to make a formal complaint? Or know how to make them reply?
Again not being rude at all, but the bulk of what you describe apple doesn't have much control over
works early morning (Uk) not evening even then very slow
THis is LARGLY due to internet triffic, not many are up on on in the morning, but at night, everyone and there momma is online, this would explain the "Bogg Down"
no changes have been made to my software or hardware
Even tho you urself have not installed any software, there are programs on your PC that install updates to themselfs in the background (Out Of SIght) One main program that does this is antivirus. The other thing is Malware (General term for ad ware and spyware). Malware in basic "Sneaks" onto your PC while you surf the net. Ewido is good at catching and getting rid of malware that affects iTUnes. you can download it here http://www.ewido.net/en/download/
no response from Apple on the issue despite over 5 emails to them
SOmetimes it takes them up to 3 days to reply. there getting emails from the US, UK and other contries around the world. make sure the place your emailing them does not state "We can not reply"
does not load music store
Now this issue seems to be reported alot from UK people here (Im in the east coast of the USA). This issue I can really work with for you. Now have you ever been able to get on the store? If you have got on before and this issue only came up in the past 3 weeks, during those 3 weeks were you able to get on it at certain times or is it during the whole 3 weeks you have not been able to get on it?
progress bar never gets to the end
Not clear what this means, do you mean while your playing a song on your PC or when your downloading music or listing to a online radio station in iTUnes? -
Poor comms and lack of customer service
Hi everyone
have some serious issues with BT at the moment regarding my Infinity services.
The Royal Mail landline on which the infinity is installed went down on the 19-07-12. My Infinity connection went down on the
20-07-12. I contacted Bt and enquired about how I was to reinstate the services asap. I placed an order through the automated service to get a new BT landline installed.
On 25-07-12 I received a text informing me the order was cancelled. I rang BT the same afternoon and was informed the automated ordering service cancelled the Order as it could not pick up a BT line at the property. Forgive me for finding this a bit strange as the order I placed and the automated response stated that a BT engineer would visit the premises to install a new landline. The advisor placed a new order for me and the engineer fitted the new line 27-07-12.
All systems go I thought at this point but I was unpleasantly surprised by a flashing amber light on my hub. I contacted BT once again and after many assurances that the service would be reinstated promptly and even more hours being bounced around between billing, sales, asset mover and services departments I still have no connection.
This last chain of events is really mindboggling and really frustrating and I must confess and some stage it was really hard not to make any rude comments that might be recorded for training purposes.
Contacted BT 3-08-12 and I was told to leave the router and the hub switch on and connected and that some diagnostics would be run. I was told that I would receive a call from BT between 8 and 10am, luckily I am an early riser, to inform me of the status on the line. At 10:45 I still hadn't received the call so I phoned again. The advisor apologised for not receiving the call-back and asked me if it would be alright for the technical team/advisors to ring me between 2 and 4pm. Never received that call either. On Sunday morning 5-8-12 received a call from a BT advisor called Sam. I informed him that I hadn't received any call back and that the system was still down. He asked me to do a reset procedure on the router and hub and relay the led activity. After concluding this procedure he informed me that the hub might be faulty and that a new unit would be delivered Monday. I arranged for this to be delivered to my work address. You guessed it, on Monday still no hub in sight and after close on an hour on the phone finally spoke with a lady called Jennifer who informed me the package was picked up by Parcelforce. She provide me with the tracking number. On Tuesday I traced the package on the PF website and at 10:30 it said the package was delivered and signed for. I did not receive the package. Got home and found a card on the floor, "Left the package under the car". Brilliant!! If you wondered I am being sarcastic here. Connected up the new hub and up to date still no service. Phoned up BT last night and according to them I don't even have BT Infinity so I read the lady my latest copy of my bill dated 4-8-12 charging me for BT infinity. She asked me to hold the line for a bit 5 minutes later she gets back on. We have to send out an engineer to have Infinity installed and at this stage it is like talking to a brick wall. She finally got it that I already have the router and the hub as well as the multi socket installed. Asks me to hold the line she is going to speak with her manager quickly. Couple minutes later she informs me that I will receive a call from her manager in the next 24hours as the case is "complicated".
I have contacted the Obudsman as well but they can only handle complaints if the issue/s have not been resolved after 6 weeks.
I would really appreciate any help and advice and it seems that the top of management is my only option.
Thanks for taking the time to read this.If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to help you.
They can be contacted using this link BT Care Team
They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones. -
E-Recruiting: Problems with search profile and serach templates
Hi Recruiting-Experts,
I´m facing problems with "Search Profiles" and "Search Templates"
(Customizing SPRO --> SAP-E-Recruiting --> Recruitment --> Talent Warehouse --> Candidate --> Candidate Search )
Out customers wants me to add a new search criterion to the talent search. It's a customer-field (type 'd' --> Date) belonging to infotype 5106.
Unfortunately, it doesn't work. The hit list is always empty.
What I did:
Customizing (see above)
Updated search profile (report RCF_RECREATE_SEARCH_PROFILES)
The result:
I can see and choose the new search criterion on talent warehouse search site (recruiters startpage)
I can find the data (internal format yyyymmdd) via transaction SKPR07 (see XML below, ZZEARLIEST_ENTRY 20090901)
By the way, the hit list is also empty when adding and searching for birthdate.
Has it got to do with the date stored in internal format?
Thanks for any comments / help.
Regards
CHRIS
=========================================================================Hi Sebastian,
thanks for your quick answer.
That's why I didn't get it done for hours yesterday.
Thanks again,
Regards
CHRIS -
I have bought a Season pass for The Big Bang Theory. I have downloaded alle recent Epiodes without any Problems. But now... i can't download the latest Version for free. Itunes doesn't recognize my Season pass and let's me buy it again. Whats going? Do I miss something?
Best regards,
MicheleContact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
I think pesimo customer service three days, I'm looking for someone I can ayudr activation problem with my CC and can not find anyone who can help me.
Online Chat Now button near the bottom for Activation and Deactivation problems may help
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html -
Problem with entity passed as argument
Hello !
I have this code :
Public Class myclass
Private cont As MyentEntities
Public Sub New( ByRef cnx As MyentEntities)
cont = cnx
End Sub
Public Sub test
If cont.mytable1.Count=1 then
end if
End Sub
End class
'On my main form :
Dim E1 as MyEntEntities
Dim m1 as myclass
Private Sub MainForm_Load(sender As System.Object, e As System.EventArgs) Handles Me.Load
E1=New MyentEntities
m1=new MyClass(E1)
End Sub
Private sub fill_entity
E1.MyTable1.Tolist
End sub
Private Sub Button1_Click(sender As System.Object, e As System.EventArgs) Handles Button1.Click
m1.test
End Sub
When I click the button , I get an error :
....the entity of type 'MyTable1' does not exist in the context.
But I passed E1 with ByRef ?
What's wrong ?
Thank you !Hello,
>>Problem with entity passed as argument
With your provided code, I tested with my database, it is ok, below is the test demo which is similar with yours except the used databse:
Public Class Form1
Dim E1 As DFDBEntities
Dim m1 As TestClass
Private Sub Form1_Load(sender As Object, e As EventArgs) Handles MyBase.Load
E1 = New DFDBEntities
m1 = New TestClass(E1)
End Sub
Private Sub fill_entity()
E1.Orders.Tolist()
End Sub
Private Sub Button1_Click(sender As Object, e As EventArgs) Handles Button1.Click
m1.test()
End Sub
End Class
Public Class TestClass
Private cont As DFDBEntities
Public Sub New(ByRef cnx As DFDBEntities)
cont = cnx
End Sub
Public Sub test()
If cont.Orders.Count = 1 Then
End If
End Sub
End Class
Since we do not know your exact table structure, it is hard to know why this exception is thrown in your side, one reason I know is the .edmx file is not mapped correctly, you could check this link which describes various possibilities for the
caused reason of this exception:
http://stackoverflow.com/questions/5634392/ef-4-1-code-first-error-the-entity-type-sometype-is-not-part-of-the-model-for
Or you could provide information as what database you are using, the table you are working with and the Entity Framework version.
Regards.
We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time. Thanks for helping make community forums a great place.
Click
HERE to participate the survey. -
Buying TV season passes and then the show is cancelled?
What happens if you buy a season pass and the TV show is cancelled?
I purchased a season pass for Fringe this morning on my Apple TV, but having just seen the overnight ratings (2.1), I've realised it might not get a full season order.
Do Apple credit your account in this case? If so, when?
(P.s I know I'm jumping the gun, but I'm curious)They refunded my multi-pass for The Tonight Show back when NBC pulled out of the iTunes store, so I would expect them to do the same for a season pass if a show is canceled mid-season. If that happens, find the season pass in your iTunes purchase history, click on the "Report a Problem" button, and raise the issue with them.
-
Problems with 990FXA-GD80 and AMD FX8350
Hello,
I built this PC back in March, and ever since I have been having problems with it. I get BSOD every now and then. It usually only happens when I am playing a game or trying to render a video. The last time I tried running Prime95, my computer locked up and didn't report the error or go to bluescreen. I thought I might post my issues here, because I can't figure out the cause. I believe it's a piece of the hardware that is causing it.
I ran memtest86 with all passes, and I checked my HHD for errors and nothing came back.
I'm not sure if my BIOS version it out of date, but it says I am on V11.13. When I scan on Live Updater 5, there are no updates so I'm not sure if I need to just flash it or what.
My BIOS settings are all default, except I changed the CPU and DRAM voltages to higher values. 1.35V for the CPU and 1.65V for the DRAM. I seen it recommended in another thread so I figured I would give it a try. All my temps look fine by the way. I'm not sure if it has solved the issues though, I haven't tried playing much games or rendering a video.
If anyone might have an idea what is going on I would really appreciate any help. I don't know much about building PCs, so take it easy :P
My full specs are:
OS: Windows 7 Ultimate 64-Bit
CPU: AMD FX-8350
Motherboard: 990FXA-GD80 V2
GPU: Sapphire Radeon HD 7850
Memory: G.SKILL Ripjaws X Series 16GB (2 x 8GB) 240-Pin DDR3 SDRAM DDR3 2133
PSU: CORSAIR HX Series HX750 750W
HDD: Seagate SV35 Series ST1000VX000 1TB
I can post more info if needed, thanks!No replies?
First off that ram is 1.6V not 1.65V. Your ram is ddr3 2133mhz which is an overclock ram speed. Hopefully that works ok in "auto".
Next, your cpu is being starved for volts. Set it to at least 1.4V. Do not be afraid to go higher if it still crashes.
The bios is the latest for Win7. I am using it and it works fine.
Do you have any monitoring software like HWiNFO64? It shows my 8350 idling at 1435 mhz and using 1.32V-1.46V right now. Under load it will be higher. Yours will be too. -
when i waned to buy and finished filling all the (*), i clicked on conifirm membership they worte this in a red color:
There was a problem processing your order, please contact our Customer Service team for assistance.Middle East & North AfricaBahrain: 80081097Egypt: 08000000447Jordan/Kuwait/Lebanon/Qatar/Yemen: English +44 207 365 0735Jordan/Kuwait/Lebanon/Qatar/Yemen: Arabic/French +44 203 564 4145Oman: 80077173Saudi Arabia: 8008446638Tunisia, Morocco and Algeria: +33 157324642United Arab Emirates: 80004443085Commonthwealth of Independent States (CIS): +44 207 365 0735Verify that everything about your Adobe ID and your country and your credit card match exactly
Change/Verify Account https://forums.adobe.com/thread/1465499 may help
-http://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id. html
-Credit card https://helpx.adobe.com/utilities/credit-card.html
-wrong email https://forums.adobe.com/thread/1446019
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