Problem with your customer support

I have tried contacting you guys through the phone and through chat. first of all the phone experience was absolutely terrible. I couldn't even talk to a real person and the automated machines you have do not address the problems that I am having. I cant even have them get me to a real person because you're too **bleep** cheap to hire anyone to help but want to charge a hundred dollars a month for cable. Oh, but finally when I got through after 30 minutes waiting to chat online, I got someone by the name of Durga. Durga was clearly either not from the United States, or dropped out of school at age 12. I asked two questions, and after repeatedly telling the agent that after waiting for 30 minutes for the chat, that I resolved the issue, I simply wanted to find out why it keeps happening. When asking for Durga's agent ID, they did not respond. So I asked if they were still with me. They replied yes. So again I ask for their agent ID and by some crazy coincidence my internet went out. This chat started at 13:45:20 eastern standard time. Could I please have a manager contact me via email or this forum in response to this complaint as well as a few quick questions I have regarding my service. My home phone (do not contact me here, I don't have an actual phone hooked up to it) is {Edited for privacy}. You can look up my account email address and that is where you can email me back if that is your prefered method of contact. I would understand if you don't want to discuss this over a public forum.

dylangould7
Since we haven't heard back from you or have received a form submission as requested in your private support case, it appears assistance is no longer required. If you need any future help with your Verizon service, please make a post here on the forums so we can assist.
Anthony_VZ
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Seriously!?! Serious problems with the customer support and AppleCare.

I have a macbook pro. I've had it since Aug 2007, so it's old, i get it. But I'm a poor starving student and I bought the computer with the idea that it was a quality product that would last me though my studies. However, it has been the shop for repairs literally, every year, often multiple times per year, since I bought it. Everything from DVD (twice failed, more than two visits), to hard drive failure, to replacing the motherboard. That's just what I remember. The thing is a lemon.
Fortunately I bought apple care, great idea right? It was for the first year or two. However over a year before AppleCare was set to expire it started having problems over heating, freezing, and subsequently giving me that scary roll down 'restart your computer immediately screen'. It gets so hot you can't set it on your lap - it burns. I repeatedly brought it into the shop for help (the flagship one on Regents Street in London), and they couldn't seem to do anything. When I explained time was of the essence because I wanted it covered under AppleCare, they seemed unbothered, it seeed they were clearly waiting for it to expire first. Dodgy.
During the appointments they couldn't seem to replicate the issue in the shop (it take about 30 minutes to an hour to really scorch, and seems to not be related to how hard the CPU works). And said because they could see it do it, they were not able to help. Really, in the whole history of apple, I'm the only one to have a computer over heat? Really? Instead, they sent me away asking me to come back later "when it starts doing it again". Okay, as I said, it always overheats, it just takes a while to start, so unless we sit together in quiet awkwardness waiting, and waiting, it's not going to happen. And as the appointments take about three days to get so it's not like I can just pop round when it starts to happen and say, feel, it's really hot now, will you please, for the love of God, find a solution now? And it's a bit of a walk to the store, and there are no internet cafe's near by for me to go heat it up at, so it's always going to cool before I arrive. Duh.
And why is the burden of proof on me? It's like they are insinuating that I just love popping round the apple store every few months, all the vain hope that I can have a ...free part?
Still I persevered, taking it in when the problem seemed to exacerbate, and making sure I used it a bit first to get it warmed up. All the while with the warranty getting closer and closer to expiration. Finally, we got it to do it in the shop. But for a fix, they just sprayed it with air, and told me to "see if that works". It didn't. And I ask you, why is it in no other visit, they could not have come to this ground breaking solution? Did they really have to feel it get hot to realize overheating may have something to do with a clogged fan?
I should also note that they then proceeded to put it back together wrong, and I was unable to open it because a misplaced screw caused it to lock shut. It took two days to get a new appointment to get it fixed, even when I called to explain that it was their error, and I really, really, needed my laptop.
Anyway, as I said, it didn't fix the problem. So I had to go back yet again, at this point I can't remember if I was still under applecare or if it had just expired. It doesn't matter, because, again, without being able to make it get hot on their own (even though they had case history where it was clear that it had, and this was not just in my imagination, and even more case history showing it had a history of instability), they couldn't offer me any solutions. All they could do, they said, was suggest that I leave it with them for "about a week" to check it over. A week!! Who goes without a computer for a week?!?! I'm not a student in 1985.
So now, I'm sitting here writing you am email from my laptop which is sitting on a towel in my lap to protect my thighs from mac burn. The warranty has now long passed, but the problem has now finally progressed to the point that it takes much less than 30 to reach scalding point, so I could prove it if there were any point. But there isn't, because now when I call the apple people, they assure me that it must be a hardware issue (and furthermore that the apple employees should have been able to tell me this over a year ago), and unless I want to buy parts there just isn't anything that they can do. Which leads me to my next point, if the problem started while under warranty, and you have documentation of this, why do I - a poor starving student - have to pay for this just because it took you, Apple, a year and half to finally figure out the problem?
So to recap, I decided to pay the exorbitant apple costs and make the switch from PC because I thought that the stability of the machines, the so touted excellent customer service, and the superior programs were worth the cost. And to be fair, the programs are fabulous, the apps integrate smoothly, and it starts up with a flash. Unfortunately I can't enjoy any of this with my laptop on my lap without risking burning through my pants. I can only enjoy these benefits for about 30 minutes before it starts freezing due to the heat. And, a few times a year I have to make multiple journeys to the apple store (which is, to be fair, really quite a nice store) to get the latest hardware problem fixed, which means I'm often without it for days to over a week at a time. All in all, it's not worth the money to me - one of those young, hip, cutting edge media types you are trying so hard to market to - until you can fix your customer service issues, put knowledgable people in positions to help, and have the internal support systems to get it done with at least enought efficiency to keep up with the technology demands of the modern world.

It sounds as if this is coming back to Norton Security...
"LiveUpdate_solved" in "Norton 360"
The article by author "rab60" contains detailed instructions on the Live Update solution.
You might try a more thorough search of the Norton community forum... I do not use Norton and cannot comment on whether any of the solutions work.
Kind Regards,
Dragon-Fur

You have to do better with your customer support HP.

I have a Officejet Pro 8600 printer. The printer itself is a good printer. However, it stopped printing in blue. I looked things up online and followed the steps to get it going again. I even bought new printer cartridges for over $100. Didn't work. Called customer support. Followed all the same steps that I did online and guess what? Still didn't work. He was going to transfer me to a hardware manager but I just got another person at the same level. Bonus though... his English was much better. However, he made me go through all the steps I just went through (Third time). Now based on my Internet research I had already diagnosed that the problem was a clogged or faulty print head. I could have just ordered another from ebay or amazon for $50. I should have done that. By the time I finally got to the hardware supervisor my phone conversation what reaching an hour and fifteen minutes in length. Once I got the supervisor she had the worst English yet and had a lot of the same questions I had already answered several times. Serial number, address, e-mail address, etc. Humm, hard to believe all that wasn't already in front of her on the computer screeen. So, new part on the way and it only took an hour and a half of my time. The bad part about this is that my company lost money on my time, HP lost money on the part, and students I work with lost valuable time with their teacher. If this were done correctlly the whole thing should have taken 10 to 15 minutes... You have to do better HP!

This is a peer to peer help forum. The only presence that HP has on it are the Admins and the Mods. Otherwise, none of us works for HP. I did, however, bring your thread to the attention of HP representatives. They are always appreciative when they receive constructive criticism. It is the only way to correct possible problems.
Signature:
HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)
HP 10 Plus; Android-Kit Kat; 1.0 GHz Allwinner A31 ARM Cortex A7 Quad Core Processor ; 2GB RAM Memory Long: 2 GB DDR3L SDRAM (1600MHz); 16GB disable eMMC 16GB v4.51
HP Omen; i7-4710QH; 8 GB memory; 256 GB San Disk SSD; Win 8.1
HP Photosmart 7520 AIO
++++++++++++++++++
**Click the Thumbs Up+ to say 'Thanks' and the 'Accept as Solution' if I have solved your problem.**
Intelligence is God given; Wisdom is the sum of our mistakes!
I am not an HP employee.

Install failure:We are currently experiencing some issues, please try again later. If the problem persists, contact customer support

Why do all of the desktop application installations fail with this message:
Photoshop: how to install
We are currently experiencing some issues, please try again later. If the problem persists, contact customer support.
(Although the application name matches the respective application).
The troubleshooting guide refers to error numbers but none of the failures provide error numbers.

Since you are experiencing the difficulty with multiple web browser then it would need to be caused by something global such as anti virus software. Any software which will affect your web browsers ability to accept cookies and secure connections could be causing the behavior you are experiencing.
I would also recommend clearing your cache and cookies if you have not done so already.
If you can please update this discussion with the software title and version of the software, affecting your ability to download Adobe software, it would be appreciated.

"We are currently experiencing some issues, please try again later. If the problem persists, contact customer support."

I am trying to download my first app and it comes up with this '
We are currently experiencing some issues, please try again later. If the problem persists, contact customer support.
not a great experience first off.
Please fix or explain.

Make sure you have cookies enabled and clear your cache. If the problem persists try using a different browser.

Anyone else having trouble downloading applications? keep getting this messageWe are currently experiencing some issues, please try again later. If the problem persists, contact customer support.?

Is anybody else having trouble accessing the part of the site in which you download creative cloud?
"We are currently experiencing some issues, please try again later. If the problem persists, contact customer support."

Please read, and reply back here with information https://forums.adobe.com/thread/1499014
-and try some steps such as changing browsers and turning off your firewall for downloads
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

When I connect my I pod shuffle to USB it shows an error message - " I Tunes has deducted a problem with your audio configuration. Audio/Video playback may not operate properly" due to this problem each and every earphone am inserting goes unusable

When I connect my I pod shuffle to USB it shows an error message - " I Tunes has deducted a problem with your audio configuration. Audio/Video playback may not operate properly" due to this problem whenever i connect earphone each and every earphone gets un usable. Already made a factory reset. please arrange for a rectification.. :'(

Hi Ganeshpandianm,
Welcome to the Support Communities!
The article below may be able to help you with this issue.
Click on the link to see more details and screenshots.
iTunes for Windows: iTunes cannot run because it detects an issue with QuickTime
http://support.apple.com/kb/TS1371?viewlocale=en_US
"iTunes cannot run because it has detected a problem with your audio configuration"
Cheers,
- Judy

"We are currently experiencing some issues, please try again later. If the problem persists, contact customer support" - is anyone else experiencing this and how can I resolve this issue?

I've been trying to download the photoshop free trial for the past three days but instead of installing a message saying "We are currently experiencing some issues, please try again later. If the problem persists, contact customer support" - is anyone else experiencing this and how can I resolve this issue?

try some steps such as changing browsers and turning off your firewall for downloads
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

Order Prints: A Problem With Your Order...

Does iPhoto store your order somewhere so you can order again?
After my wife spent hours cropping and ordering 290 pictures from the last year, we received an email saying we had A Problem With Your Order. We found a movie, AVI brand, that was included in the order and must have cause the problem.
It says to fix the problem, which we did, and resubmit. Does that mean we start the order process all over again?
Thanks

It says to fix the problem, which we did, and resubmit. Does that mean we start the order process all over again?
Yes - you can ask Apple for final verification - http://www.apple.com/support/photoservices/orderstatus/
LN

TS1362 my iTunes wont play music or videos when i open it it comes up with "iTunes has detected a problem with your audio with your configuration AudioVideo playback may not operate properly"

my iTunes wont play music or videos when i open it it comes up with "iTunes has detected a problem with your audio with your configuration AudioVideo playback may not operate properly" i have uninstalled it and reinstalled it twice and it stil lcomes up with that message every time I opentheiTunes icon I dont knowwhat to do

Hello Wade,
This is typically indicative of an issue with the installation of QuickTime on your computer. The following article provides steps for reinstalling QuickTime to resolve the issue.
"iTunes cannot run because it has detected a problem with your audio configuration"
Resolution
QuickTime may need to be reinstalled. Follow the steps below to uninstall QuickTime and then download and install QuickTime using the QuickTime standalone Installer.
On the Start menu, click Control Panel.
Follow the steps appropriate for your Windows operating system below.
Windows XP and Windows 2000: Open the Add or Remove Programs control panel and selectQuickTime in the list of currently installed programs.
Windows Vista and Windows 7: Click Uninstall a program (or if using Windows Vista's Classic View of the Control Panel, click Programs and Features) and select QuickTime in the list of currently installed programs.
Click the Remove button (or Uninstall for Windows Vista and Windows 7) and follow the prompts to remove QuickTime from your computer.
Download QuickTime. Note: There are two options for downloading QuickTime, be sure to select the option that does not include iTunes.
During the download:
If you choose to run the installer, proceed to the next step.
If you choose to save the download, double click the QuickTimeInstaller file, then proceed to next step.
Follow the on-screen instructions to install QuickTime.
Reopen iTunes.
iTunes for Windows: iTunes cannot run because it detects an issue with QuickTime
http://support.apple.com/kb/TS1371
Cheers,
Allen

ITunes Cannot Run It Has Detected a Problem With Your Audio Configuration

Well... I've just come back from christmas with my new green iPod nano (second gen), and I try to use iTunes. It has an "...unknown error (-200)." So I download the new iTunes. NOW it says "iTunes Cannot Because Run It Has Detected a Problem With Your Audio Configuration." I've tryed the support but it doesn't have any WORKING solution. If SOMEONE could PLEASE tell me whats going on, I'd be REALLY greatful.
I've been trying to figure this out for almost 3 days now and I'm hanging by a string here.
HP Pavillion Windows XP Windows Media Edition

It is your QuickTime application, actually. What you want to do is go into your Control Panel, and then Add/Remove Programs. Find QuickTime, click on it, and click on Remove, and then follow through the prompts to uninstall QuickTime.
Then, go here to reinstall it:
http://www.apple.com/quicktime/download/win.html
Make sure you choose the second option that says QuickTime for Windows (NOT the QuickTime with iTunes).
Go through the download and install, and whenever it completes, try to launch iTunes.
CG

Why cant i re-add gmail button on google toolbar? 4.01 is not good, I have never had a problem with your products..Whats going on??

Question
Why cant i re-add gmail button on google toolbar? 4.01 is not good, I have never had a problem with your products..Whats going on??

http://support.mozilla.com/en-US/kb/how-do-i-use-bookmarks

Problem with your Xperia Z1 and Service Centre NOT Helpful

Hi,
If you are from India and If you are an Xperia Z1 owner, and facing problems with your phone and the service centre and customer care totally unhelpful, Contact me. We are starting a self help forum very soon.
If you feel you have been cheated by Sony, Contact me. Let us sort it out.

thereis already a self-help forum
two, actually
the one is this one
the other is xda-developers, who probably will tell you to install cyanogenmod, go into recovery and delete dalvik cache three times

'iTunes could not run because it had detected a problem with your audio...

...configuration.'
I have just updated to the newest iTunes version from the latest version.
I have installed iTunes and when I click 'iTunes' to launch iTunes, it says this 'iTunes could not run because it had detected a problem with your audio configuration.'
I get the option to click 'OK' or 'Help'
When I click 'OK' the window closes and then nothing happens.
When I click 'Help' nothing happens.
Any advice??

It's probably QuickTime 7.3 that is the problem. Uninstall it and install version 7.2 instead. http://www.apple.com/support/downloads/quicktime72forwindows.html

TS2446 Error:there is a billing problem with your previous purchase please check your billing information.i have checked all my information and all the things are wright

Error::There is a billing problem with your previous purchase please check your billing information

Ask for assistance:
Contact Apple Support
https://getsupport.apple.com/GetproductgroupList.action

Problem with your customer support

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