You have to do better with your customer support HP.

I have a Officejet Pro 8600 printer. The printer itself is a good printer. However, it stopped printing in blue. I looked things up online and followed the steps to get it going again. I even bought new printer cartridges for over $100. Didn't work. Called customer support. Followed all the same steps that I did online and guess what? Still didn't work. He was going to transfer me to a hardware manager but I just got another person at the same level. Bonus though... his English was much better. However, he made me go through all the steps I just went through (Third time). Now based on my Internet research I had already diagnosed that the problem was a clogged or faulty print head. I could have just ordered another from ebay or amazon for $50. I should have done that. By the time I finally got to the hardware supervisor my phone conversation what reaching an hour and fifteen minutes in length. Once I got the supervisor she had the worst English yet and had a lot of the same questions I had already answered several times. Serial number, address, e-mail address, etc. Humm, hard to believe all that wasn't already in front of her on the computer screeen. So, new part on the way and it only took an hour and a half of my time. The bad part about this is that my company lost money on my time, HP lost money on the part, and students I work with lost valuable time with their teacher. If this were done correctlly the whole thing should have taken 10 to 15 minutes... You have to do better HP!

This is a peer to peer help forum. The only presence that HP has on it are the Admins and the Mods. Otherwise, none of us works for HP. I did, however, bring your thread to the attention of HP representatives. They are always appreciative when they receive constructive criticism. It is the only way to correct possible problems.
Signature:
HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)
HP 10 Plus; Android-Kit Kat; 1.0 GHz Allwinner A31 ARM Cortex A7 Quad Core Processor ; 2GB RAM Memory Long: 2 GB DDR3L SDRAM (1600MHz); 16GB disable eMMC 16GB v4.51
HP Omen; i7-4710QH; 8 GB memory; 256 GB San Disk SSD; Win 8.1
HP Photosmart 7520 AIO
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Problem with your customer support

I have tried contacting you guys through the phone and through chat. first of all the phone experience was absolutely terrible. I couldn't even talk to a real person and the automated machines you have do not address the problems that I am having. I cant even have them get me to a real person because you're too **bleep** cheap to hire anyone to help but want to charge a hundred dollars a month for cable. Oh, but finally when I got through after 30 minutes waiting to chat online, I got someone by the name of Durga. Durga was clearly either not from the United States, or dropped out of school at age 12. I asked two questions, and after repeatedly telling the agent that after waiting for 30 minutes for the chat, that I resolved the issue, I simply wanted to find out why it keeps happening. When asking for Durga's agent ID, they did not respond. So I asked if they were still with me. They replied yes. So again I ask for their agent ID and by some crazy coincidence my internet went out. This chat started at 13:45:20 eastern standard time. Could I please have a manager contact me via email or this forum in response to this complaint as well as a few quick questions I have regarding my service. My home phone (do not contact me here, I don't have an actual phone hooked up to it) is {Edited for privacy}. You can look up my account email address and that is where you can email me back if that is your prefered method of contact. I would understand if you don't want to discuss this over a public forum.

dylangould7
Since we haven't heard back from you or have received a form submission as requested in your private support case, it appears assistance is no longer required. If you need any future help with your Verizon service, please make a post here on the forums so we can assist.
Anthony_VZ
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With Maverick does Spotlight index keep indexing even when you have not done anything with your computer?

I have had lion and in lion the spotlight did not index all of the time like it does now. It seems like it index's every hour. I have gone through the forums and have deleted and rebuilt the index but it always seems to index and take 20min to do so about every hour, even if I have not download anything. Is this a new thing in Maverick or is it something I should worry or do something I have not already done. I have like I said deleted and rebuilt it. I also put my hard drive in and out of private. I have just done a clean install of Maverick and just wondering if this is part of maverick, never did this in lion. It seems to interrupt my TM Backup and yes I have put my external TM hard drive in the private section.
Thanks for any help,
Christopher Malaney

You can force quit Spotlight indexing.
Open Activity Monitor located in Applications > Utilities
Select the CPU tab.
Type mdworker in the search field top right corner of the window.
Select mdworker then click the force quit button top left side of the window.

HT3051 can you change your Change Your Displayed Name if you have multiple devices attached with the same apple id?

We have both a Iphone 4s and a 4th Generation Ipod Touch both with the latest available IOS software on them. Since the Ipod touch was given to a preteen for Christmas and they aren't old enough to have their own email account or apple id 11 years old going on 12, is it possible to have a different displayed name for each device if they are both signed in with the same apple ID and not interfere with each others device in doing so?

@pdroth. Displayed name as in when you sign up for a apple id you sign up with email and a screen name(this is your display name). If you are using any apple device as like you do with an android device you have to sign in with either your google acct for android or apple id for a apple product. If one apple product is utilizing that apple id already aka Iphone and you can't set up a account for your child because of his or her age because of age restrictions, both devices will use the same info. So for instance when using things like facetime instead of seeing jane doe calling jane doe(basically making it show name of other person using your account instead of seeing your own name) can you make on jane doe and one john doe using the same apple id just different outgoing display name. Hopefully this helps.

Can't get into talk talk email account in Mozilla, you have undefined new mails in your inbox message. No problem with Internet Explorer though

I've been using the Firefox browser for nearly a year now but for the past three days I can't open my tiscali email account via Firefox. The message "you have undefined new mails in your inbox" comes up. Talk Talk technical help says there is a problem with Firefox and advised me to use Internet Explorer. I can get into my account through Explorer but would much prefer to use Firefox so please help me out.

Apparently TalkTalk mail will work with Firefox 4 and Firefox 5 ''if'' you set the browser to ''lie'' to TalkTalk mail by saying that you are still using version 3.6.
You can find the instructions for that in a post on the TalkTalk forums: [http://www.talktalk.co.uk/forums/showthread.php?t=185113#post2452787 Firefox 4 & TalkTalk webmail - Forums].
Note: when you open about:config the first time, it will display a warning message that you should be careful with the changes you make. That's definitely good to bear in mind.
Does it work?

Webmail no longer works with FF4. Message"you have undefined new mail in your inbox " but won't open

webmail no longer works with FF4. Message"you have undefined new mail in your inbox " but won't open

webmail no longer works with FF4. Message"you have undefined new mail in your inbox " but won't open

Do you have any exp. guys that your ipad3 infected with malware virus?

Do you have any exp. guys that your ipad3 infected with malware virus?

There is no malware for the iPad, unless you have jailbroken it. If you have not jailbroken it, whatever problem you are having that prompts you to ask about viruses is not caused by malware, guaranteed.

Tiscali mail works fine with Internet explorer saying "you have 3 new mails in your inbox", with Firefox 5.0 it says "you have undefined new mails in your inbox". I cannot proceed beyond this point. Please advise david.tose@tiscali.co.uk

Internet Explorer + Tiscali mail gives message "you have 3 new mails in your inbox (18% full)". Mail interaction OK
Firefox 5.0 (freshly installed) + Tiscali mail gives message "you have undefined new mails in your inbox''. From here I cannot proceed.
Is there a mail handler problem that causes Firefox 5.0 to fail?

Yep, exactly the same problem only on W2K SP4. Firefox5 doesn't work but IE (on the same machine) does.
Sorry, I'm not sure what version version of IE is being used.
(It's the PC at work that has the problem and I'm writing this at home on my linux box which has Firefox version 3.6.18 for linux mint - which also works fine.)
I really hope this can be fixed soon.
Andy.

Silverlight error - It appears you have Isolated Storage disabled in your Silverlight options.

I installed silverlight on my Macbook pro mid 2009 so that I could watch quickflix but I keep getting the message
Problem with playback
It appears you have Isolated Storage disabled in your Silverlight options.
To correct this problem Right Click on the black background of the player area to the right of this message and
Select "Silverlight" to open the Microsoft Silverlight Configuration.
Click on the "Application Storage" tab along the top and then Make sure the checkbox next to
"Enable application storage" is checked, press
"OK" and try again.
but the application storage is already enabled!! I have tried reinstalling but to no avail. I am using firefox browser (up-to-date). My computer details are below
Processor 2.66 GHz Intel Core 2 Duo
Memory 4 GB 1067 MHz DDR3
Graphics NVIDIA GeForce 9400M 256 MB
Software OS X 10.9.5 (13F34)
Please help

Hi,
After you enable your application,please try to restart your browser or application.
For more information ,please check article below:
http://www.microsoft.com/getsilverlight/resources/documentation/grouppolicysettings.aspx
Best Regards,
We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time. Thanks for helping make community forums a great place.
Click
HERE to participate the survey.

A paying customer who's fed up with your 'customer service'

Let me see - I'm paying customer trying to renew a subscription that was a reduced rate (hence why I'm not doing it online) - and sometimes I actually want to speak to a human being for a sales transaction. I'm also a customer who's purchased your products repeatedly since the early 2000's if not earlier, and have been an enthusiastic supporter of your products.
That's going to stop now - if I can.
In brief, here's 2 data points that make me reconsider if I want to have anything to do with your company:
1.5 hours on hold in a queue AFTER I did the 'Adobe calls you back, estimated wait time of 4 mins'. This is a phone queue - most large companies and organizations have figured out how to make one of these work properly.
I call through to direct sales for Creative Suite and get the 'there is no phone support for this product - please go online, we will now disconnect this call'. You have a phone tree that doesn't allow you to return to the main menu OR speak to a sales rep - in 2014? Really? Is there not a way to cut costs and actually care about your customers? Is shoving all your interactions online the answer? Will your shareholders like the decreased sales that come as a direct result of losing customers due to shoddy customer service practices?
I'm a loyal paying customer, and will resubscribe because I need it for work, but honestly, I'm fed up. Not that I think anything will ever change here - we can complain in the forums, file complaints to the BBB (I know, silly me) and a sympathetic customer service rep will try and help us even though the issues are systemic and involve brand loyalty and reputation. Nothing will change, and I've essentially given up on your brand and products. There is nothing worse than a company who has betrayed its loyalest customers, but in the end, it's your fault for not understanding the basics of customer service. It's ironic that you're in the creativity business. Creativity is about innovating, improving and designing solutions, and creating positive emotion. I feel sorry for a company that cares so little for its customers and is so out of touch with what matters in business, that you've lost the creative spark that caused me to love your brand in the first place. I hope you enjoy your arrogance. We'll continue to use your products, but every time I launch one of them, I'll curse you and hope you fail.

Hi SadGamerGeek,
Welcome to the community and thanks for posting!
Sorry for the problems you're having with your broadband speed and for the time it's taking to sort out. I can help you from here. Click on my username and under the section "about me" you'll see the link to "contact the mods".
Whenever we've received your details we'll take it from there.
Thanks a million,
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

We have detected an issue with your team

When I try to Manage My Team I get the following error message:
We have detected an issue with your team Axis Technology, LLC. Please contact customer support to resolve this issue.
I tried contacting Support via chat and I got no response

Yes, you are correct, the support can not be contacted with this link, I have send a private message, please respond to it.

HT2105 When you get a apple receipt for itunes songs and you paid with a itunes gift card do they charge you or give you store credit what's store credit is it good or bad or does it charge you if you have a free account with no credit cards at all is it

When you get a apple receipt for itunes songs and you paid with a itunes gift card do they charge you or give you store credit what's store credit is it good or bad or does it charge you if you have a free account with no credit cards at all is it bad?

iTunes credits are, for example, if you download a song from the store and it's found to be corrupt - if the track can't be fixed then iTunes support will tend to give you a song credit for a free download.
When you purchase music from the store then any credits that you have will be used first, then any balance that you have (e.g. from iTunes gift cards or allowances), and any remaining amount will be taken from your credit card.

Sync message, "You have changed the settings for your iphone. Would you like to apply these changes?" What does this mean? I don't recall changing anything...

Sync message, "You have changed the settings for your iphone. Would you like to apply these changes?" What does this mean? I don't recall changing anything...

The main settings that are changed in these cases can be found in this article:
http://support.apple.com/kb/ht1386
To ensure you don't lose any data you don't want taken off, ensure that each Summary, Apps, Music, Movies, TV Shows, Podcasts, iTunes U, Books, & Photos have the settings you would prefer on the computer.
If anything gets changed on any of those pages, you will be prompted with that message. If they look fine, especially after adding some media like songs or videos, then you can apply the changes without fear.

Where do you discuss just being happy with your Mac?

Where do you go in the community for some positive thoughts and when you are just plain happy with your Mac?
Let me paraphrase a song from South Pacific,
"There is nothing like a Mac,
Nothing in the world.
You can take your PC back.
There ain't anything like my Mac!!”
I am converted and I love it. First my iPad, then my iPhone and now a proud owner of a Mac. "Who could ask for anything more..."

Ulsterboy wrote:
Where do you go in the community for some positive thoughts and when you are just plain happy with your Mac?
MacRumors
http://www.macrumors.com/
AppleInsider
http://appleinsider.com/
Are two of the more popular "open discussion" forums for Mac users.
ASC is a dedicated support forum, so posts here have to stick to being a technical support issue, are often filled with grief stricken users and sometimes volunteers.

Why you don't have Iran or Persia in the customer support of Forge of Empire that is a new game in iPad?

Why you don't have Iran or Persia in the customer support of Forge of Empire that is a new game in iPad?

Dear Barry,
Thank you for your respond.Please let me know. How?
Sincerely,
Rozita

You have to do better with your customer support HP.

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