Problems Creating PDFs

A lot of problems creating PDFs come from using the wrong printer to create the PDF or underlying printfile.
You should use Adobe's Distiller printer instance to create a PDF. This comprises the latest Adobe Postscript printer for your operating system plus the Distiller PPD.
Don't use an HP printer to create your PDF. PostScript, or otherwise.
Don't use a Xerox printer to create your PDF. PostScript or otherwise.
See #1.
Note: If you are outputting to a service bureau, you might want to use something other than the Distiller printer instance. However, if you encounter problems with your particular PDFs, try using the official method with the Distiller printer to see whether any problems are limited just to your setup. If problems persist, you might have to create your PostScript output using one printer driver and the PDF using Adobe's Distiller printer instance.
Common problems include:
Black and white, or greyscale, PDFs created from color FrameMaker books and documents.
Distiller terminating the PDF creation process early, thus no PDF is created.
Troubleshooting:
For lack-of-color problems, first check you don't have Spot as Black set in the Frame Print dialog.
Update the printer you are using to the latest Adobe PostScript printer driver version.
Uninstall the printer you are using to create PDFs and to reinstall the latest version from scratch.

FAQ: Creating PDF Files from FrameMaker Documents -- Why you should not use "save as PDF"! -- Windows & MacOS Only!
Dov Isaacs - 07:02pm Dec 6, 2001 Pacific
An issue that has come up over and over again on several FrameMaker and Acrobat/PDF email lists as well on the corresponding Adobe User-to-User forums is that of creation of PDF files. FrameMaker 5.5.6 and 6 have what looks like a convenient feature that is supposed to allow you to create PDF files via simply saving the document as a PDF file. I have gone on record as advising end-users not to use this approach for reliable creation of PDF files from FrameMaker documents under Windows and MacOS with FrameMaker 6 and earlier. Why do I most vociferously offer this advice and why doesn't the problem get fixed? And how SHOULD you create PDF files from FrameMaker?
GOOD NEWS
I will start with the good news. The "next major version" of FrameMaker will indeed have "save as PDF" re-implemented in a manner that it will be as reliable as printing to the "Acrobat Distiller" printer instance under Windows or the "Create Adobe PDF" desktop printer under MacOS. I am personally working with the FrameMaker development organization to make sure this really happens and is fully and properly tested and debugged! Furthermore, this next major revision of FrameMaker, unlike FrameMaker 6, will come with a Distiller installer that will properly install the "Acrobat Distiller" printer instance under Windows and the "Create Adobe PDF" desktop printer on the Macintosh (of course assuring that the latest PostScript driver is also automatically and correctly installed).
DON'T USE "SAVE AS PDF"
But what's wrong with "save as PDF" as currently implemented?
The following are some of the SYMPTOMS reported over the last few years by FrameMaker users that were traced back to use of "save as PDF" under FrameMaker:
(1) No PDF file is produced at all, possibly with a log file showing not-readily apparent PostScript errors during distillation.
(2) The PDF file "loses" color in images. All or some images (raster, bitmap images, NOT vector artwork) appear in the PDF file in grayscale.
(3) The resultant PDF file is on the wrong paper size, i.e., the document's logical page size does not match the output page size as seen in Acrobat or Acrobat Reader.
(4) Some or all text in the resultant PDF file is blotchy looking or overly bold.
(5) Some or all text in the resultant PDF file cannot be searched or indexed.
(6) Some or all text in the resultant PDF file appears in Courier or in some other substitution font.
(7) Interword or intercharacter spacing is a bit irregular in the resultant PDF file.
(8) Content is missing in the margin areas of the page, i.e. you cannot do full-page bleeds.
(9) Some or all page content is missing (other than margin areas).
(10) Relatively inefficient PDF is generated.
If this list by itself isn't enough for you, please note that some of these symptoms are very subtle and may escape attention when the PDF is first viewed or printed. Oftimes, it is when one attempts to manipulate the PDF file in Acrobat or repurpose its content or even view or print on a system other than the one on which the PDF file was created, that some of these symptoms make themselves obnoxiously visible (or invisible in some cases I won't make any bad jokes here about graphic examples!).
It is important to understand that FrameMaker does NOT have its own native ability to create PDF. Any and all PDF created from FrameMaker documents is actually done by creating PostScript via the PostScript driver and having the Acrobat Distiller create PDF from that PostScript. The only exception to this is creation of PDF via the Acrobat PDFWriter driver, which is likewise not recommended (see below).
In order for "save as PDF" to work correctly, FrameMaker must do the equivalent of calling Printer Setup and selecting the "Acrobat Distiller" printer instance under Windows or the "Create Adobe PDF" desktop printer under MacOS followed by setting the driver's options correctly for paper size, page range, etc., followed by sending the proper commands to the driver to create PostScript.
Contrary to popular belief, PostScript as generated by the Windows and MacOS PostScript drivers is VERY device-dependent. The information in the PPD file associated with a printer driver instance provides critical parameters for generation of PostScript including:
Whether the printer supports color (Acrobat Distiller does)
What PostScript language level is supported (Acrobat Distiller 4.x and Acrobat Distiller 5.x are both PostScript language level 3)
Whether native TrueType support is available (Acrobat supports native TrueType as Type 42 fonts)
Available binary communications (Acrobat Distiller supports pure binary and ASCII, but NOT TCP, TBCP, or PJL)
Resident fonts (Acrobat Distiller doesn't really have resident fonts)
Available paper sizes and custom paper size availability (Acrobat Distiller supports a wide range of predefined sizes and continually variable "custom" sizes up to 200" by 200")
Margins / printable areas (for PDF and the Acrobat Distiller, there are no margins in which imaging is not permitted)
Device resolution (Acrobat Distiller can be set to any value from 72 to 4000 dpi; as a convenience, the Acrobat Distiller PPD provides a series of values for use by the driver. Since there is no inherent "resolution" of a PDF file, this parameter is used only for purposes of allowing PostScript programs that query for such a value to be satisfied and for the driver to be able to communicate this value to the operating system and/or application as required.)
Paper handling (totally irrelevant to Acrobat Distiller if input or output tray selection via "setpagedevice" is found in the PostScript stream, it is ignored by Acrobat Distiller)
Thus, if the wrong printer driver instance is selected (i.e., it isn't associated with the Acrobat Distiller PPD file) or that driver instance is improperly configured, improper PostScript will result and one or more of the symptoms described above can occur. As currently implemented, FrameMaker depending upon version will not necessarily choose the correct printer driver instance and/or correctly parameterize the print job via driver setup options. In fact, FrameMaker 5,5,6 might even try to generate PDF via calling a PCL driver, FAX driver, or even a non-PostScript inkjet printer!
DON'T USE PDFWRITER
The Acrobat PDFWriter is a relic of older versions of Acrobat. In fact, it is no longer installed by default in the "easy install" or the "typical install" of Acrobat 5. It hasn't really be updated since Acrobat 3 and only supports PDF 1.2. It is a GDI (Windows) / QuickDraw (MacOS) driver that directly generates PDF without any intermediary PostScript. Since it is not a PostScript printer driver, applications cannot pass through EPS graphics and/or PDFMark information (used for a wide variety of purposes by FrameMaker). For EPS graphics, most applications will send the low resolution TIFF (or PICT) EPS header in lieu of the PostScript text, if they send anything at all, to the driver. Forget about links, structure, or any other PDF "goodies." Expect that PDFWriter will fully "bite the dust" in the next major version of Acrobat.
SO HOW DO I GENERATE PDF FILES FROM FRAMEMAKER 6 & EARLIER?
The ONLY method that is really reliable for producing PDF files with FrameMaker 6 and earlier requires the generation of PostScript via a properly set printer driver instance associated with the Acrobat Distiller PPD and distillation of the resultant PostScript by Acrobat Distiller.
Case 1: FrameMaker and the Full Acrobat 4.05 or Acrobat 5.0x Products
PDF file from a "chapter" -- print directly to the Acrobat Distiller printer instance (Windows) or the Create Adobe PDF desktop printer (MacOS) already installed by Acrobat. If you check the "Acrobat data" option, then make sure to UNcheck the "print to file" option that gets set at the same time. As a result, the driver will automatically send the generated PostScript to the Distiller for you and delete the intermediate PostScript when done.
PDF file from a "book" -- print directly to the Acrobat Distiller printer instance with the "print to file" option checked (Windows) or the Virtual Printer desktop printer (MacOS) associated with the Distiller PPD (see details below under Case 2/MacOS). You will need to manually process the resultant PostScript file through the Distiller (or use a "watched folder" arrangement).
In both the above sub-cases, the default driver options generally will be OK, but check on paper size and communication protocol (Use pure binary, not ASCII, for optimal performance AND no CTRL-D characters under Windows. Make sure to set Level 3 only and Binary under MacOS. Font inclusion "All" for Acrobat 4.05 and "None" for Acrobat 5 under MacOS.). With Acrobat 4.05, make sure you preset the Distiller to use the joboptions you want. With Acrobat 5, you can set this on a job-by-job basis via the driver printer setup interface (or print dialog on MacOS).
Case 2: FrameMaker 6 and the Bundled Acrobat 4.05 Distiller
Windows -- Create a new printer driver instance using the latest version of the Adobe Universal PostScript Driver Installer, downloadable from Adobe's web site AND the Acrobat Distiller PPD file (located in the XTRAS subdirectory of the Distiller directory). This driver instance should be set to print to the local port named "FILE:". Name this driver instance as "Acrobat Distiller". The default driver options generally will be OK, but check on paper size and communication protocol (use pure binary, not ASCII, for optimal performance AND no CTRL-D characters). Make sure you preset the Distiller to use the joboptions you want. Print directly to this Acrobat Distiller printer instance. Make sure that the "print to file" option is checked. You will need to manually process the resultant PostScript file through the Distiller (or use a "watched folder" arrangement).
MacOS -- Install the latest version of AdobePS 8.7.x, downloadable from Adobe's web site. In FrameMaker, go to Page Setup and select the "Virtual Printer" and go to the "Virtual Printer" window pane. Select the Acrobat Distiller PPD file (located in the XTRAS subfolder of the Distiller folder). Print directly to the "Virtual Printer" (Make sure to set Level 3 only, Binary, and font inclusion "All".). Make sure you preset the Distiller to use the joboptions you want. You will need to manually process the resultant PostScript file through the Distiller (or use a "watched folder" arrangement).
Case 3: Acrobat 3
Acrobat 3 is not officially supported for the latest OS versions and I personally would no longer recommend its use for generation of PDF files given that Acrobat 5.0.5 is the current version of Acrobat.
- Dov

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<title>THis is the certification file</title>
<cfdocument name="Certification" format="FlashPaper"
pagetype="letter" margintop="1" marginleft="1"
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<h2 align="center">Certification of the Applicability
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<tr>
<td><p align="left" style="color: #333333;
font-size: 14">Facility Name:</p></td>
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<tr>
<td><p align="left" style="color: #333333;
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<td><p align="left"><span style="color:
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style="font-size:
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<td><p align="left"><span style="color:
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style="font-size: 14"></span></span></span>
<label>
<input type="radio" name="RadioGroup1" value="1"
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<br />
<label>
<input type="radio" name="RadioGroup1" value="0"
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from vessels and does the facility have a total oil storage
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gallons?</p></td>
</tr>
<tr>
<td><p align="left"><span style="color:
#333333"><span style="font-size: 14px"><span
style="font-size:
14"></span></span></span></p></td>
</tr>
<tr>
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style="font-size:
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<tr>
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<tr>
<td><p align="left"><span style="color:
#333333"><span style="font-size: 14px"><span
style="font-size:
14"></span></span></span></p></td>
</tr>
<tr>
<td><p align="left" style="color: #333333;
font-size: 14">Does the facility have a total oil storage
capacity greater than or equal to 1 million gallons and is the
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formula in Attachment C-III to this appendix or a comparable
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<blockquote style="color: #333333; font-size:
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<blockquote style="color: #333333; font-size:
14"> </blockquote>
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</blockquote></td>
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<td><p align="left"><span style="color:
#333333"><span style="font-size: 14px"><span
style="font-size:
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years?</p></td>
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<tr>
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14"></span></div></td>
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<tr>
<td><div align="left"></div></td>
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<tr>
<td><div align="left"></div></td>
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</cfdocument>

Never mind.. IT looks like there is a bug in the Dreamweaver
tag implementation. I erase all the attributes and just writed
<cfdocument type="PDF">
the HTLM code
</cfdocument>
It looks like writing code using dreamweaver turns a bit
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Most likely a recent Microsoft "Patch Tuesday" causing a problem... see the last message in http://forums.adobe.com/thread/740960?tstart=0 for a similar that happened to me
If you are missing the PDF option in MS Office 2007, you may
download a plug-in from MS to create a PDF without Acrobat, go
to the MS article search page and do a search, or go to the MS
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Office http://office.microsoft.com/en-us/downloads/default.aspx
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Apologies if I have hit the wrong forum for this issue.
I am using Adode Acrbat 9 PRO version 9.4.6 on a Windows 7 SP1 machine.
I am running an application that presents information on web pages that I need to capture as pdf files. I am using an automation tool so it is limiting my posibilities of accomplishing this task.
I am attempting to use the Adobe PDF printer as the vehicle to create these PDF files but have encountered the following issues
The page is truncated on the right hand side
Only 1 page is created when I was expecting 7
I have specified a file path for the ADOBE PDF Output Folder ... C:\Windows\Temp and
checked the box "Add document information" but I am not given the opportuniy to enter a file name. It is using the file name from the URL
To verify my PDF content I used a different method to create the PDF from the same web page
Right click within the web page and select Convert to Adobe PDF. The pdf file has the full content with no truncation and is 7 pages in total.
Unfortunately I am unable to use this method with my automation tool
Any pointers will be gratefully received

Some progess
I changed the page orientation to landscape and that removed the truncation. I am not sure why it is not using the "shrink to fit" but for the purposes of this exercise I can live with this solution.
If I click Print Preview I can view all pages and then if I select the Print Icon I get a PDF file containing all pages. This is so bizarre.
So to recap
File > Print > Adobe PDF Printer only creates 1 page
File > Print Preview > Print Document (Alt +P) > Print >Adobe PDF Printer creates 7 pages
I guess this would be a good time to call support to see what they have to say on this topic.

Problem creating pdf

Hello,
I create in adobe illustrator cs3. When I use the print to pdf or save as pdf certain letter combinations blend together. lower case L's in particular look huge. I'm in Amarillo, Texas. The two L's in Amarillo blend to make a large rectangle. I am converting text to outlines.
Please help. Thank you.

Hi,
I've been asked about this exact thing more times than I can count by different clients that I design for. Unfortunately, I have never found a solution. It is because of converting the text to outlines. Some letters such as lower case l's and capital I tend to do this. My answer to my clients is that it is just a visual issue and to try printing the pdf out or zooming in or out. The other option is to not outline your fonts (which I don't recommend)
If you or someone else finds an answer, I'd love to hear it too.
Good luck!

CS6 - Problem creating PDF

Hi,
I wonder if anyone can help me. I have been trying to create a PDF of a 36 page document. However, when I get to page 6 I get a message 'downloading font' and then the programme hangs and I have to use windows task master to close it down. There are only three fonts being used on the page and according to Font Finder no fonts are missing. This is driving me crazy and I'm fast approaching my printers deadline. Can any body help?

Hi Bob, I've tried exporting to IDML but then when I tried to open the IDML file the system crashed so I will try the divide and conquer method.
Just tried to divide and conquer and have moved everything from the page to the paste board but still hangs at that page and tries to download a font.

Creating PDF in Word 2007 creates horizontal line

Hello,
This is my first post in this forum. In general, I have not had problems creating PDFs from Word 2003, or from Word 2007 - from either .doc or .docx documents.
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automatically created. So, to create bookmarks manually takes even more time, and I don't know how to create the hyperlinks from the TOC
(or even if that's possible).
Any idea what's going on? I tried making PDFs of some other user
guides (same doc template), and they are fine.
Many thanks!

Hi again Raechel,
It's such fun dealing with Word and "Microsloth", isn't it?! IMHO, they
should have left Office alone at the 2003 (or 2002?) versions.... Even at
2000, styles were easier to deal with!
Especially after using Madcap Flare for a few years, going back to Word is
especially torturous. I go back and forth from one to the other,
depending on what I'm working on - product-wise or document-wise.
Your Word certainly may have gotten corrupted, but even if that's not the
case -- Word is still buggy as hell (forgive the minor expletive)!!
Glad you made your printing deadline!!
Regards,
Melanie
Melanie Blank
Product Documentation Specialist
Rochester Software Associates (RSA)
(585) 987-6972
[email protected]
From:
Raechel02 <[email protected]>
To:
Melanie Blank <[email protected]>
Date:
06/15/2011 09:34 AM
Subject:
Creating PDF in Word 2007 creates horizontal line
Melanie,
I read your post, and decided to spend my evening figuring out what was
going on. You are right about it being related to the lines in the header
and footers, but as my document had no headers and footers, I found that
odd. I tried to edit the styles without success. Now isn't that odd,
too?
I had to delete the header and footer styles from my document in order
to
get rid of the lines. I suspect my copy of Word became corrupted as I
madly
edited several documents, all with photos. As my adult son pointed out,
"well, they don't put their top programmers on Word, after all." I
checked
my memory utilization, and it appears that Word isn't cleaning up after
itself very well, so it loses track of some of its objects, and things get
out of synch.
Well, in the end I managed to re-produce my document, which is good,
because
it had to go to the printer last night before midnight, and it got there
at
11:40.
Thanks for your help,
Raechel

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