Problems with BT Home Hub Phone 2.1 help!

I've been having problems with my Hub phone 2.1 handset for weeks now. A catalougue of woes: 1. It doesn't ring properly with incoming calls- It starts to ring but then there's a horrible highpitched feedback noise and then the handset resets itself. Impossible for people to reach me. I have to call everyone back. 2. It doesn't charge properly. It makes the "bleep" noise when placed on the cradle but stops charging after a few moments. Sometimes it makes the bleep at random times. Often the phone has been on the charging cradle all night but will cut out during a 5 minute call because the battery is flat as a pancake! Which leads to... 3. The phone will cut out at random times during a call (even if the battery is showing full). There's the horrible feedback noise and the phone resets itself again. This happens whenever I use speaker phone too. The Hub and handset are less than two years old and broadband and all the rest of it seem absolutley fine. It's just the handset. Any advice please? Thanks! )

Change the rechargeable batteries, sometimes they don`t last very long, their capacity reduces and there is not enough power to operate the handset properly.
Try to find ones with a higher capacity, as they do seem to work much better. I have four hub phones, and the original batteries lasted about a year. The replacements I fitted are fine.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Similar Messages

Using your old BT home hub phones with the home hu...

If you want to use your old BT Home Hub phones with the new Home Hub 3. Here is a diagram showing how to do it.
Using your BT Hub Phones with your Home Hub 3
It may help people to utilise their old phones.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.
Solved!
Go to Solution.

There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Problem using static IPs on PCs with BT Home Hub 2

Hi
Have today just been upgraded to BT Infinity using the new VDSL modem and BT Home Hub.
I have a server running Ubuntu and several PCs and laptops, mostly connected via ethernet.
Prior to the upgrade I was using the 10.x.x.x range for the network with most of the devices using static IPs. However, it seems that the 10.* range is not acceptable when configuring the IP address and Subnet mask on the Home Hub. Great! .... Not.
Anyway, so decided to switch to using the 192.168.x.x range (subnet 255.255.0.0). Have configured the router as .1.1 and my server as .3.1. However, the server is unable to ping virtually all sites on the Internet (I say all as some times www.google.com works ok.)
Also all PCs will not work with static IP configurations (using IPs like .4.1, .5.1, etc.). The only way I can get the PCs and laptops to work is to use the DHCP setting (Obtain IP from server). This is configured on the home hub as .100.1 - .100.254
I really need the PCs and laptops to work with static IPs.
Am I missing something or is this a known problem with the Home Hub? It seems that the Home Hub will only connect to the Internet if it is configured to grab an IP from DHCP on the Home Hub.
Thanks for any help in advance.
Sarah

Ok. I think I have found a work-around for this, which shows that the problem is the BT home hub.
Delete all the devices showing on the hub (in the Advnaced Settings).
Configure each PC with a static IP address with the required IP. Reboot the PC. After logging in, go to the router and enter the device showing in the home hub and set the device so that it always uses the IP address (as it will have registered the IP - even though it is outside the DHCP range). Save this. Go back to the PC and reconfigure the network settings to use DHCP and reboot the PC. The PC will then continue to re-use the original IP address, which allows this to be used as a static IP address, thus allowing it to be used for apps that need to have a fixed IP.
Repeat for each PC.
Although this works I have a feeling that the IPs used may only be retained as long as the home hub is not rebooted.
It shows that it is possible to use "static" IPs outside the 192.168.1.* range and outside the DHCP range (I was using 192.168.100.* and it worked ok). Therefore there is no reason why this should not work as static IPs, other than that the firmware on the home hub does not allow it. What rubbish.
I cannot wait until some of the other manufacturers (like Linksys, Netgear, Belkin) jump on the VDSL bandwagon and produce compatiable routers.
Regards
Sarah

Home Hub phone problem

I have this problem before, Basically when I try using the home hub phone to call somebody, it will just ring once and then I will only hear a continuous "beep" and the top right-hand corner of the phone screen says "Hi" in blue letters.

Hi SM
I can have this looked into for you, drop me an email to the address in my profile.
Please remember to include your BT account number and a link to this thread.
Thanks
Stuart
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Bt home hub phone.

Since last night my home hub phone keeps coming up number unavailable whenever I try dialing,It started whilst I was in the middle of a call and just cut off.I've tried everything and nothing seems to work.
It will dial out if I press 5 and then type in a number (uses the landline I think) but it doean't work if I use it to answer a call.
Help !!!!!!
Ignore - The only thing I didn't do is restart the Hub,Schoolgirl error & everything is ok now.

Hey there.
Hopefully someone might be able to help, but I have been having the exact same problem. I can get the Airport Express to set up (if it is connected to my wireless BT Home Hub via ethernet cable) Airtunes fine, but when I try to get it to then join an existing BT Home Hub wireless network, I enter the wireless key (with and without the '$'sign) and the AE says that settings have been successfully changed and AE is restarting.
The problem then occurs that the Airport Utility times out and says that it is unable to find any Airport Base stations. A soft reset of the AE and it is picked up, only the changes have not taken effect! Must have done this 20 times now.
It will however work over a wireless connection if I make the Mac join the AE network, but as we all know, this disables internet on the Mac.
Any ideas?

Apple TV 2 Airplay/Mirroring with BT Home Hub 5

Hello,
I've just had BT infinity 2 installed along with a Home Hub 5. Internet is working fine and I have numerous iPads, iPhones, Android phones and computers connected and working fine.
I have an Apple TV 2 which will stream from Netflix and Apples own movie repositry fine however if I try and use Airplay or Mirroring after around 5 seconds my Apple TV gets booted form the wireless network and I have to reconnect.
I've recently moved from Virgin Media where I used a modem and a DLink Dir-655 which worked flawlessly so I'm sure its the HomeHub 5 which is the problem.
Has anyone got Airplay and/or Mirroring working with their HomeHub 5? I am wondering if its anything to do with the 5ghz band as I notice the Apple TV connects on 5hz where as my old router was only 2.4ghz compatible.
Any help apreciated.

Have you tried disabling the 5GHz frequency on the home hub?
I believe that there are things you need to do, to synchronise the two SSIDs, but as I only have a HH1, I am sure someone will be able to help.
There are a number of existing threads on this board relating to this issue.
Try this one http://community.bt.com/t5/Other-BB-Queries/2-4Ghz-and-5Ghz-Sync/m-p/903272/highlight/true#M55843
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

I have a problem with my home butten, its working but when i press it, it seems like something is stuck in it. like sand or something like that, and this is the second time it happens to me with 2 devices. what can i do?

Ok so first sorry for my english, Im not American.
2 months ago i bought a new Iphone 4 device from my phone company, after a month something happened to the home butten, when i pressed it it felt like something stuck in it.. like sand or dirt.. but the home butten worked perfectly. so i went to the phone company and they told me that it is a problem and they replaced it with a new one. but after a week my iphone fell and something happened to him so i sold it to someone i know, and with that money i bought a new one from privet store (unlike the last time, when i bought my iphone in a big phone company) and in the begining it felt new, i didnt had any problems, but 2 days ago when i woke up i pressed the butten and i noticed that the problem with the home butten is back.. and i dont know what to do.. i mean like its not a big deal or something, it just that when i buy something new, i excpet it to be new, and i want to ejnoy it while its new.
so i went to some guy i know and he told me that he will see what he can do, i paid him 130 Shekels (35$) and he told my that he replaced the butten with new one, but still it makes problems. it bothers me alot, because i pay almost 300 shekels per month (75$) and i expect from this device to be new.. and its killing me.
now, i cant go to the phone company because thats not their device, and i know what the people in the privet store will tell me.. that its my fault and bla bla bla.. so what can i do? i cant spend any more money on this..
its new.. for some reason this always happenes to me.. 3 devices, problems problems and problems..

You are right, but how could i send it to Apple? when the phone company first replaced my iphone they had in stock alots of iphones and they just sent mine back to Apple and gave me a new one, so all i did is to give them my phone, but now how could i sent it to Apple? and i cant send it by myself, and the store wont do that, its a lost for them.. so sending it to Apple wasnt an option from the begining.
and for the record, i dont think the store where i bought it is an authorized shop.. its just a store who boughts phone's from Apple in a low price and sells it in much more money..

Problems with a new IP phone 7906 after factory reset

Hi Guys
I am currently having problems with my new IP phone 7906 after doing factory reset and here is a video of it:
http://www.youtube.com/watch?v=vvCLtwIAwVw
I used this command I found on the net:
Hold down
while plugging in the phone and keep holding it until the message waiting indicator (red light) starts blinking. Then
release # and type 123456789*0# in sequence.
I was trying to switch my phone to sip and it also dont want to take tftp setup either.

Tim,
Found this on the net
http://www.cisco.com/en/US/ts/fn/620/fn62949.html
Might be woth giving it a go
6.Pull power on the phone (even if power is PoE).
7.Hold down the # key on the phone.
8.Continue holding down the # key and re-apply power.
9.While still holding the # key wait for the Message Waiting Indicator (MWI) light on the handset to start flashing.
10.Once the MWI light is flashing, release the # key and enter the following sequence exactly on the keypad:
3491672850*#
Once this sequence has been entered on the IP Phone, if all the network criteria above have been met, it should begin its recovery process. This process can take up to 15 minutes to finish. The phone may appear to be doing nothing during this time. However, if the phone does not recover after 20 minutes then it is possible that the recovery is stuck. In this case, re-examine your network and verify that steps 1-4 are in place, then re-issue the factory reset sequence.
* Note: The factory reset sequence is a way for a phone to clear flash and still upload to a valid firmware image. This is facilitated by the termxx.default.loads file, but requires that the image files listed in the termxx.default.loads file are available in TFTP for the phone to download. Open the termxx.default.loads file in any text editor. This loads file is essentially just a packing list showing all the OS and application files the phone needs to function. The files include a cnu, cvm, dsp, app and jar files. Please make sure that these files as listed in the termxx.default.loads file are in TFTP. ("xx" will be either "06" for the CP-7906G model, or "11" for the CP-7911G model.)
Additional Diagnostic Steps:
- Try a hard-coded IP address as a test to see if this resolves the upgrade failures. If it does, and the number of failing IP Phones is relatively few, this procedure may be the most expedient. After the IP Phone upgrades successfully, reconfigure the IP Phone to use DHCP.
- Try putting the phone on a hub or a different switch and see if this helps change the startup timing enough so that the upgrade completes successfully.
Regards
Alex

Two Problems with An Otherwise Great Phone

1. I have been having problems getting a message that my SD card was unexpectedly removed. (Not the exact wording but close enough) I can tell by looking at the Gallery that it isn't lying because I can tell instantly that half of the photos are missing.I have to turn off the phone, remove it from its case and then pull the strip weather strip on the left side open to give me access to system SD and the additional storage SD. The SD is tightly in place, but I still have to pop it out by pushing in a little and raising the end and letting go. I completely remove the SD and replace it pushing it in and down making sure the spring has locked. I turn the phone back on and all is well but it will happen again. There does not seem to be a pattern to when this happens.
2. This is probably the hard question or problem. I had started having problems with my home Internet provider (Fairpoint). My two desktops and two laptops would no longer connect to the Internet. I have a Wi-Fi home network setup using NETGEAR wireless. My DSL router is connected directly to my wireless router. The two laptops are wireless, a new desktop is both Ethernet and wireless and my older desktop is Ethernet. I have wireless printers, a ROKU live streaming box, Blu-Ray DVD player all hooked connected wireless. One day, all the PC's stopped connecting to the internet. They were all connected and confirmed to the wireless router. The DSL indicators showed the internet was up and all the other devices worked. ROKU would connect to both Netflix and Amazon Prime. After talking to Fairpoint internet support for a while, they had me log into the each PC and go to my wireless network connection properties. There I had to go to the Internet Protocol Version 4 (TCP/IPv4) properties and change one setting. I had to deselect "Obtain DNS server address automatically" by selecting "Use the following DNS server addresses". The Preferred DNS server was set to 66.243.238.22 and the Alternate DNS server set to 137.118.1.32. Everything was rebooted and everything connected to the wireless as usual, including mine and my wifes phone (Droid Incredible). Everything including all of the PC's connected to the Internet, but now none of the phones connect. The phones are on the wireless network but they will NOT work with any software requiring Internet connectivity like Chrome or the Facebook app and the weather apps. I cannot find anywhere on the phone where you can set Internet Protocol properties or setting DNS server addresses. I live way out in the woods and have a weak phone signal. Sometimes 3g, sometimes 1g but mostly no g, but I can still get a very slow connection to the internet with the phone set to Mobile Data, but that costs money. Can any networking guru help me out here? I can sure use it. For those that took the time to read through all of this, thank you.

It turned out that the problem was the SD card. I replaced it with a new
one and have had no further problems with the "unexpectedly removed" error.
Another question, if I have Skype or other similar ap loaded, whenever I try
to initiate a call in the car using BlueTooth and speaking the name I want
to call, the phone responds with the correct name and says it is
calling...but nothng happens. If I look at the phone a pop-up message is
asking if I want to complete the call using Skype or Verizon and I have to
make the selection on the phone by hand, which obviously is a driving
distraction. On the older version of Android I think there was an option to
not make calls over the internet unless connected to WiFi, but I cannot find
a similar option on the current version 4.1.2. Is there a way to do this and
avoid that pop up question?

My home hub phone

hi all
my black home hub phone has totally packed in and my question is this?
can i use another phone along with the hub and do i have to go into the settings of the hub to make the new phone work? also how do i get into the hub settings?
thanks
rab

You can register most DECT portable phones against the home hub bas station, if that is what you are trying to do.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Airport extreme with BT Home HUB 5

I had airport extreme Time machine + two airport express.
Since I connected with BT Home hub 5 very unstable and range very limited.. time out all the time . and even close to the AE time machine very slow connection.
?? what should I do?
I wna t to keep my Apple Wifi and my network name?

What model is the TC and running which firmware??
How well does the wireless on the HH5 work with the wireless off on the TC? That will give me some idea of the level of signal you are getting.
You always need to take this one step at a time.
Wireless is a technology more akin to voodoo.. add a healthy dose of black arts, some gremlins and stardust.. and there you have it.. chaos in a box.
Apple has a wireless diagnostic software onboard. Since Mountain Lion.
http://support.apple.com/en-us/HT5606
The utility section is a big help at figuring out problems.
Load it onto a laptop and do a wireless survey around your house.. it can also show if the neighbour is fighting you will new equipment.
Survey both 2.4ghz and..
5ghz
Do it from HH5 only.. TC only and both together..
Check channels and check interference levels.. take notes so trying to overcome the voodoo with some science.
Take screenshot in different parts of the house and store them in a document so you can compare different charts..
Watch particularly for link speeds. and as you move away from the same room how quickly the signal drops.
If you post some of the screenshots as above we might be able to say more.
But a general observation.. try to put the TC near where you need it.. if that means several rooms away run ethernet to that location.. and run the TC there with ethernet if possible to desktop computers. Only use wireless to clients that need it. EOP adapters can replace ethernet if wiring is not possible although it is less than reliable it is still better than wireless.. they pack them with lower gremlin counts.

HT1871 Hello i have one IPhone 4S and I use 3G net in my mobile sometime I have problem with temperature in my phone at the SIM card or battery how can I fix this problem. By update or version of 6.1.3

Hello i have one IPhone 4S and I use 3G net in my mobile sometime I have problem with temperature in my phone at the SIM card or battery how can I fix this problem. By update or version of 6.1.3

Could it be because the SIM card got damaged while I cut it to fit the IPhone?
Very likely. Hard to believe the carrier in Mexico doesn't have a micro-SIM card available.
Or somehow the Chinese carrier found out and locked it?
No, which is not possible.
What can I do? Get a new SIM and see if it works again?
Get a micro-SIM from the carrier in Mexico that you don't have to manually cut down. If that carrier doesn't provide one, switch to another carrier that is not so low-budget.

I updated my IPhone 3GS to the new 5.1 operating system and have since had a range of problems with not only my phone but also my IPad.

I updated my IPhone 3GS to the new 5.1 operating system and have since had a range of problems with not only my phone but also my IPad.
Programs (Safari, mail, messages) keep crashing, mail will not delete properly (some will keep popping into my inbox again for no reason!!!), slow, settings lock up etc. etc.
This only seemed to become an issue once I updated to ios 5.1 and funnily also affected my Ipad even though i hadn't updated the software yet. I have since updated the software on my ipad thinking it might help too but that only made things worse!! So I am not sure if it's an ICloud issue, but when i try to disable ICloud my devices lock up as well.
The battery life is also shocking!!
I have hard reset both devices, restored both devices, reset the setting and tried a whole host of other suggestions (like closing background programs) on this forum buit nothing works and i am tearing my hair out.
I looked in the phone and ipad log and there do seem to be low memory reports though i don't know why these are occuring now when they never have before??
I don't know if I can restore the old operating system (If I can please let me know how). The phone or ipad are not jailbroken.

but you should have a backup in itunes.
Every time you sync your iOS device iTunes creates a backup. go check if its there, iTunes Preferences >Devices. and there you should see if you have a backup, and in case from which date the backup is.
And ofcourse you can get your icloud data back by just logging in with your Appleid under icloud in settings on the iphone.
But anyway, if the iPhone works when you restor it as new: try adding your backup, and see if the issue comes back. And experiment with your backup and try to work out what is causing the issue, my guess is that its some app! Good Luck!

Have an older 17 MacBook Pro, running OS 10.5.8. Software update says everyting is current. Just bought new iPhone 5S. Mac won't recognize phone, says I need newer version of iTunes. Have no problem with computer recognizing old phone or iPad.

Have an older 17 MacBook Pro, running OS 10.5.8. Software update says everyting is current. Mac doesn't have iCloud, preferences still shows MobileMe. Just bought new iPhone 5S. Mac won't recognize phone, says I need newer version of iTunes. Have no problem with computer recognizing old phone 3 or 1-1/2 year old iPad. I suspect I need to update OS, but as software update isn't telling me to do so, can I? What version would I need to go to?

Your MacBook Pro can be updated to run Mac OS X "Snow Leopard". Buy it. That will enable you to run the latest iTunes version.
Online (US): http://store.apple.com/us/product/MC573/mac-os-x-106-snow-leopard
Online (UK): http://store.apple.com/uk/product/MC573/mac-os-x-106-snow-leopard
Germany: http://store.apple.com/de/product/MC573/mac-os-x-106-snow-leopard
Elsewhere: call the phone number in the Apple Online Store
Apple's price is $19.99, £14.00, €18.

Home Hub Phone

Didn't know whether to put this in here, or ordinary BT Phone area, so please forgive me if its in the wrong one
My Home Hub Phone has stopped working, doesn't ring when dialled, i cannot dial out from it, it appears in the manager as connected/registered.
Have tried the following things....
switching phone on and off
deleting and re-registering phone
restarting whole Home Hub
all done, and phone re-registered on system afterwards, but nothing.
Even when i dial a number on it, then go to hit the green button to send the number, it wont even attempt to dial.
Solved!
Go to Solution.

yes - its not easy to get the cover off a 2.1 phone is it??? - Anybody got any tips ??
Garfield - I have just noticed there is a reset facility on the menu/settings /option 9.
There is a handset settings reset or full reset. Might be worth trying the full reset if you cant get the cover off
banz

Problems with BT Home Hub Phone 2.1 help!

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