Problems with installing CS5 extended

Hi, I'm in the process of setting up a new computer and had no problems with installing Lightroom but installing photoshop CS5 is proving to be a real pain. At first it refused to install itself and after many hours of trying it finally did but then I found out I needed to update camera raw so I downloaded that but that one now is refusing to install itself. At first it told me the Applications manager needed to be updated so I did that and still it refuses to install itself. I have tried to get help from Adobe but not a single person is responding to my requests for help so I am now trying the forums so does anyone know what is going on with it?
Thanks!

Do a search on adobe's site for the specs of cs5 and make sure your system will support it. Also see if your OS is listed as being supported. It is possible that cs5 is too old for your system.
For now all we can do is guess. Maybe someone else will have an idea.

Similar Messages

Problems with installing cs5.5

Exit Code: 6
Hi, I'm trying to install the adobe creative suite on windows 8 and it shows all these messages, could anyone help please?
Thannks
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 7 error(s), 82 warning(s)
WARNING: DW066: OS requirements not met for {0D96CFE6-376D-44B8-808A-16F3BEB73263}
WARNING: DW066: OS requirements not met for {7202D4A7-F7E6-4e7a-B77D-7B1C4E8B5CA6}
WARNING: DW066: OS requirements not met for {43A1C48E-3E50-410e-951C-E17A66BBF824}
WARNING: DW066: OS requirements not met for {CE75F5DB-8CA3-4E84-A30E-AF9160006105}
WARNING: DW066: OS requirements not met for {B55FDCCB-8A45-4943-8D90-585C3490A032}
WARNING: DW066: OS requirements not met for {98DD55B6-C58C-462F-B8A4-F0585BFEBB15}
WARNING: DW066: OS requirements not met for {4603E0C5-6880-4A4F-BCF8-DF1F6AE0E317}
WARNING: DW066: OS requirements not met for {EB186BF2-0A84-40A2-B794-0326D3DF9973}
WARNING: DW066: OS requirements not met for {17C6080E-F475-4B49-A30C-EEB85673E999}
WARNING: DW066: OS requirements not met for {9A8B01C5-78D1-465F-B5F6-BD59B7800EC7}
WARNING: DW066: OS requirements not met for {3450d4c5-a82b-4428-a512-842ee1555a14}
WARNING: DW066: OS requirements not met for {61A3D10A-AA4D-4E4C-B9DB-6A08D318EA41}
WARNING: DW066: OS requirements not met for {32841ECE-EC28-42CD-A4DD-6CE832A7EA8D}
WARNING: DW066: OS requirements not met for {0669F23C-1B69-41B4-A3ED-4F54A5986D66}
WARNING: DW066: OS requirements not met for {00AEBAF2-D950-467B-BD24-449BCA2A4424}
WARNING: DW066: OS requirements not met for {FF5837B9-6F4D-1014-B2FA-C016F4A584FA}
WARNING: DW066: OS requirements not met for {F37EA9EC-638F-4E61-BED4-BDB10461D73B}
WARNING: DW066: OS requirements not met for {7745F18B-FD8A-4011-BE16-588900C503D0}
WARNING: DW066: OS requirements not met for {32C78855-194D-4E66-9EB5-D6DC1C418D79}
WARNING: DW066: OS requirements not met for {89823DB1-05CA-1016-BA4A-BE6A29E42461}
WARNING: DW066: OS requirements not met for {4C08199E-0D93-4227-8325-F024E71CA7A1}
WARNING: DW066: OS requirements not met for {BD3F3C6B-5F98-109B-A0CA-B0FAE4A7D983}
WARNING: DW066: OS requirements not met for {301D39AF-43B1-445B-88CF-D78584200322}
WARNING: DW066: OS requirements not met for {07C64F28-6F4E-1014-A82C-D40EE8D79912}
WARNING: DW066: OS requirements not met for {37647E00-6F4D-1014-88BA-CE6C1147A926}
WARNING: DW066: OS requirements not met for {11C0657F-2BD4-4CBC-87F3-9455DC91886E}
WARNING: DW066: OS requirements not met for {7F9C94CD-0BAC-4F8F-8990-6A5886F4D550}
WARNING: DW066: OS requirements not met for {4883A813-2805-4FA8-A91C-073BA7B2667A}
WARNING: DW066: OS requirements not met for {9F16123E-05FC-1016-91BC-C090234C0EE3}
WARNING: DW066: OS requirements not met for {6BC81374-1E33-4495-93E2-DD2B10D358EE}
WARNING: DW066: OS requirements not met for {AC76BA86-1033-F400-7760-000000000005}
WARNING: DW065: Display requirements not met for {60E59A6C-7399-495A-B85C-C829F4E59602}
WARNING: DW066: OS requirements not met for {60E59A6C-7399-495A-B85C-C829F4E59602}
WARNING: DW065: Display requirements not met for {0215A652-E081-4B09-9333-DC85AAB67FFA}
WARNING: DW066: OS requirements not met for {0215A652-E081-4B09-9333-DC85AAB67FFA}
WARNING: DW065: Display requirements not met for {35ED8892-98E5-488A-A23C-6DB842A46EA5}
WARNING: DW066: OS requirements not met for {35ED8892-98E5-488A-A23C-6DB842A46EA5}
WARNING: DW065: Display requirements not met for {D8CCCF4C-C227-427C-B4BE-736657D2AB7E}
WARNING: DW066: OS requirements not met for {D8CCCF4C-C227-427C-B4BE-736657D2AB7E}
WARNING: DW065: Display requirements not met for {8DADF070-FE60-4899-8EF0-4242E7702F7D}
WARNING: DW066: OS requirements not met for {8DADF070-FE60-4899-8EF0-4242E7702F7D}
WARNING: DW065: Display requirements not met for {5BDE0A1B-35BF-4224-A54F-73786EECDFC1}
WARNING: DW066: OS requirements not met for {5BDE0A1B-35BF-4224-A54F-73786EECDFC1}
WARNING: DW065: Display requirements not met for {23767F5D-A80C-4264-B8EA-ED4085FC332A}
WARNING: DW066: OS requirements not met for {23767F5D-A80C-4264-B8EA-ED4085FC332A}
WARNING: DW065: Display requirements not met for {24586955-A50A-4E76-AF2C-7F8EB833FBB1}
WARNING: DW066: OS requirements not met for {24586955-A50A-4E76-AF2C-7F8EB833FBB1}
WARNING: DW065: Display requirements not met for {08EF22BC-43B2-4B4E-BA12-52B18F418F38}
WARNING: DW066: OS requirements not met for {08EF22BC-43B2-4B4E-BA12-52B18F418F38}
WARNING: DW065: Display requirements not met for {1FEB691B-39ED-4343-99D6-CACDAD879D8C}
WARNING: DW066: OS requirements not met for {1FEB691B-39ED-4343-99D6-CACDAD879D8C}
WARNING: DW065: Display requirements not met for {10355145-8A4C-47F3-994B-B9B81B4DABF5}
WARNING: DW066: OS requirements not met for {10355145-8A4C-47F3-994B-B9B81B4DABF5}
WARNING: DW065: Display requirements not met for {50D2A553-2839-469E-B87D-86DC8C104745}
WARNING: DW066: OS requirements not met for {50D2A553-2839-469E-B87D-86DC8C104745}
WARNING: DW065: Display requirements not met for {D97AF04B-B70A-4862-BC25-31E6D9C4A529}
WARNING: DW066: OS requirements not met for {D97AF04B-B70A-4862-BC25-31E6D9C4A529}
WARNING: DW065: Display requirements not met for {970C9F3A-39C5-480B-BE51-7C70AB9F84DB}
WARNING: DW066: OS requirements not met for {970C9F3A-39C5-480B-BE51-7C70AB9F84DB}
WARNING: DW065: Display requirements not met for {2EA9B52E-8613-41A0-9EEF-FF54AD4CC810}
WARNING: DW066: OS requirements not met for {2EA9B52E-8613-41A0-9EEF-FF54AD4CC810}
WARNING: DW065: Display requirements not met for {E348E466-429A-4FB0-AFCF-8306C16BBFF1}
WARNING: DW066: OS requirements not met for {E348E466-429A-4FB0-AFCF-8306C16BBFF1}
WARNING: DW065: Display requirements not met for {857CC5F0-040E-1016-A173-D55ADD80C260}
WARNING: DW066: OS requirements not met for {857CC5F0-040E-1016-A173-D55ADD80C260}
WARNING: DW065: Display requirements not met for {C041EC47-0253-1016-891E-E5DE4AB922FC}
WARNING: DW066: OS requirements not met for {C041EC47-0253-1016-891E-E5DE4AB922FC}
WARNING: DW065: Display requirements not met for {92D5E8D4-01C8-1016-BBA8-F308D6BFCAC5}
WARNING: DW066: OS requirements not met for {92D5E8D4-01C8-1016-BBA8-F308D6BFCAC5}
WARNING: DW065: Display requirements not met for {50509A36-0291-1016-9CCF-FC05E9E55550}
WARNING: DW066: OS requirements not met for {50509A36-0291-1016-9CCF-FC05E9E55550}
WARNING: DW031: Payload:{61A3D10A-AA4D-4E4C-B9DB-6A08D318EA41} Photoshop Camera Raw (64 bit) 6.0.0.0 has been updated and has been selected for repair. The patch {32841ECE-EC28-42CD-A4DD-6CE832A7EA8D} Photoshop Camera Raw (64 bit)_6.3_AdobeCameraRaw6.0All-x64 6.3.0.0 will be uninstalled now.
WARNING: DW031: Payload:{2EBE92C3-F9D8-48B5-A32B-04FA5D1709FA} Adobe XMP Panels CS5 3.0.0.0 has been updated and has been selected for repair. The patch {42774483-D33C-46F7-8B20-FD0B1A3DAC25} Adobe XMP Panels CS5_3.1_AdobeXMPPanelsAll 3.1.0.0 will be uninstalled now.
WARNING: DW031: Payload:{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 has been updated and has been selected for repair. The patch {A189C479-C7CD-4E08-8CCF-D999B68C0C71} Camera Profiles Installer_6.3_AdobeCameraRawProfile6.0All 6.3.0.0 will be uninstalled now.
WARNING: DW031: Payload:{37AB3C65-E02C-4DCF-B0E0-4C2E253D8FA3} Photoshop Camera Raw 6.0.0.0 has been updated and has been selected for repair. The patch {FD58D99B-9927-4226-8E00-959A4F76BD89} Photoshop Camera Raw_6.3_AdobeCameraRaw6.0All 6.3.0.0 will be uninstalled now.
WARNING: DW031: Payload:{61A3D10A-AA4D-4E4C-B9DB-6A08D318EA41} Photoshop Camera Raw (64 bit) 6.0.0.0 has been updated and has been selected for repair. The patch {32841ECE-EC28-42CD-A4DD-6CE832A7EA8D} Photoshop Camera Raw (64 bit)_6.3_AdobeCameraRaw6.0All-x64 6.3.0.0 will be uninstalled now.
WARNING: DW031: Payload:{2EBE92C3-F9D8-48B5-A32B-04FA5D1709FA} Adobe XMP Panels CS5 3.0.0.0 has been updated and has been selected for repair. The patch {42774483-D33C-46F7-8B20-FD0B1A3DAC25} Adobe XMP Panels CS5_3.1_AdobeXMPPanelsAll 3.1.0.0 will be uninstalled now.
WARNING: DW031: Payload:{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 has been updated and has been selected for repair. The patch {A189C479-C7CD-4E08-8CCF-D999B68C0C71} Camera Profiles Installer_6.3_AdobeCameraRawProfile6.0All 6.3.0.0 will be uninstalled now.
WARNING: DW031: Payload:{37AB3C65-E02C-4DCF-B0E0-4C2E253D8FA3} Photoshop Camera Raw 6.0.0.0 has been updated and has been selected for repair. The patch {FD58D99B-9927-4226-8E00-959A4F76BD89} Photoshop Camera Raw_6.3_AdobeCameraRaw6.0All 6.3.0.0 will be uninstalled now.
----------- Payload: {2EE4F060-CEE6-4002-AA8B-91B791541767} Pixel Bender Toolkit 2.6.0.0 -----------
WARNING: DF035: CreateAlias:Icon file does not exist at C:\Program Files (x86)\Adobe\Adobe Utilities - CS5.5\Pixel Bender Toolkit 2.6\windows\pb_app.icofile:\\\C:\PIXELB~1\source\winwood\Staging 0X1.0E574DP-1005rea\windows\pb_app.ico42178f80493091e8e552c84a2897e9da68fce32_32_f8049309 1e8e552c84a2897e9da68fce for icon C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Adobe Design Premium CS5.5\Adobe Pixel Bender Toolkit 2.6.lnk with target C:\Program Files (x86)\Adobe\Adobe Utilities - CS5.5\Pixel Bender Toolkit 2.6\Pixel Bender Toolkit.exe(Seq 89)
----------- Payload: {7202D4A7-F7E6-4e7a-B77D-7B1C4E8B5CA6} Adobe Flash Player 10 ActiveX 10.0.0.0 -----------
ERROR: Error 1722.There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action NewCustomAction1, location: C:\Users\hardy\AppData\Local\Temp\InstallAX.exe, command: -install activex -msi
ERROR: Install MSI payload failed with error: 1603 - Fatal error during installation.
MSI Error message: Error 1722.There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action NewCustomAction1, location: C:\Users\hardy\AppData\Local\Temp\InstallAX.exe, command: -install activex -msi
----------- Payload: {8DADF070-FE60-4899-8EF0-4242E7702F7D} Adobe Fireworks CS5.1 11.1.0.0 -----------
WARNING: DF012: File/Folder does not exist at E:\Adobe CS5_5\payloads\AdobeFireworks11.1.0All\OEM(Seq 1215)
ERROR: DF023: Unable to delete backup file at "C:\adobeTemp\backup\adobetmp4029430661" Error 5 Access is denied.(Seq 74)
ERROR: DW063: Error committing command ARKDeleteFileCommand(Seq 74)
----------- Payload: {5BDE0A1B-35BF-4224-A54F-73786EECDFC1} Adobe Fireworks CS5.1_AdobeFireworks11.1.0en_GBLanguagePack 11.1.0.0 -----------
WARNING: DF012: File/Folder does not exist at E:\Adobe CS5_5\payloads\AdobeFireworks11.1.0en_GBLanguagePack\OEM(Seq 74)
----------- Payload: {D97AF04B-B70A-4862-BC25-31E6D9C4A529} Adobe Flash CS5.5 11.5.0.0 -----------
ERROR: DR012: Setting Registry Value Failed. Error 5 Access is denied.(Seq 154)
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Adobe Flash Player 10 ActiveX: Install failed

Errors "Exit Code: 6," "Exit Code: 7" | CS5, CS5.5
And make sure to run the installer in Win 7 compatibility mode in the first place.
Mylenium

Problems with install CS5 on Imac

A couple of weeks ago my Imac was crashed. So I have to install CS5 again after my Imac has repaired. Now i installed CS5 but it doesn't work.I get the mention: Some of the application components are missing from the Application directory, please reinstall the application. I tried for a couple of times, but also it doesn't work.Earlier i chatted with adobe and i received a link for install CS5 again, but also this doesn't work either. Can anybody help me with this problem. I need to work with CS5

What ever you do, do not re-install Adobe software from a backup nor migrate the applications from a time machine backup. Use the cleaner tool, Ned gave you the link to then re-install the software using the CS5 Link you are were given by Adobe. If you are having trouble downloading the software, then please try a different browser. The downloading may not appear to be working, but it is a VERY large download. Patience is a virtue in this case.

Problem with instaling CS5 wersion

Hello,
I can not install Adobe CS5.
After entering the serial number the program does not allow me to continue with the installation.
I changed the computer. From the previous computer I'he uninstalled Adobe and installed on new hardware. The first time the installation was successful, but I could not do the update.
After contact with the Adobe Help I tried to install the update manually, but I failed it with all items.
I decided to put up windows again and install all the programs from the beginning.
Now I can't finish installation Adobe CS5.
Please help!

attach a screenshot of the error message.
if there is none, Troubleshoot with install logs | CS5, CS5.5, CS6, CC

Problem with installing CS5.5

I got Installation error when I try to install

Nobody can know. You have not provided any system information nor actually explained, what error you get.
Mylenium

Install CS5 extended on Imac

how do I install CS5 extended on my new iMac? I have read to download trial version then add in serial number - but I cannot find a trial version of CS5 extended.

these are the only cs5 programs available via adobe or its affiliate prodesigntool.com
if you follow all 7 steps you can dl a trial here: http://prodesigntools.com/all-adobe-cs5-direct-download-links.html
and activate with your serial.
if you have a problem dl'g, you didn't follow all 7 steps.

Problem with installing Photoshop elements 9 and adobe support advisor

Hi, I've received a graphic tablet with 2 programs: the first has been downloaded and works perfectly while the second, PSE9, has been giving me problems for at least a week!
I downloaded it and now I have a winzip file full of strange things (one of this is set up exe which tells me that I have to install adobe support advisor) and two files which said 3DF.tmp and PSEP9(1).zip.download and if I try to click them they tell me that I have to find on the Net the program to open them because I can't. And I don't know which program is required.
I tried a lot of times to download the adobe support advisor, I have enough space on my disc and my farewall is deactivated, but when the program begins I saw this annoyant message
cpsid_82829s5 Missing installation file bootstrapper error occured
with this code for a support from adobe 00-67325-032018052012
I unistalled it and retried, but nothing.
Please, I just want to use my tablet with the programs which are comprised in the package, why it's so difficult to download this damn photoshop elements 9????????????
Thank you

In the error message it doesn't tell me
"Installer has detected that a machine restart is pending. It is recommended that you quit the installer, restart try again,"
neither "Installer failed to initialize. File not found. Please download Adobe Support Advisor to detect the problem."
and I have enough space and I have Windows xp then I should be able to install it. I tried to unistall and install again the support advisor but nothing. I'm desperate.
Messaggio originale----
Da: [email protected]
Data: 18/05/2012 22.20
A: "Questionlady"<[email protected]>
Ogg: Problem with installing Photoshop elements 9 and adobe support advisor
Re: Problem with installing Photoshop elements 9 and adobe support advisor created by Jeff A Wright in Trial Download & Install FAQ - View the full discussion
Did you try the steps listed in http://helpx.adobe.com/creative-suite/kb/troubleshoot-error-messages-b ootstrapper-cs5.html which was identified by the Adobe Support Advisor? If so can you please list each step and the result of those steps. This will allow us to best advise you on your next steps.
Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: http://forums.adobe.com/message/4420419#4420419
To unsubscribe from this thread, please visit the message page at http://forums.adobe.com/message/4420419#4420419. In the Actions box on the right, click the Stop Email Notifications link.
Start a new discussion in Trial Download & Install FAQ by email or at Adobe Forums
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Any problems with Adobe CS5.5 and the Maverick system?

Has anyone had any problems with Adobe CS5.5 and the new Maverick OS? I don't want to install if there are issues. Thanks!

First thing I would suggest is to upgrade your server OS to a newer version if possible. Secondly try removing the apps out of the allowable apps list and instead change it so that you allow the apps that are within the specific application folder, ex: Applications/Adobe Photoshop CS5
I had similar problems with CS5 apps and by adding the apps by allowable folder instead it corrected my problem. Granted, if you have savvy users, there is the potential to open a can of worms here but it was the only way I could get it to work for "standard" non-admin user types.

Problems with the CS5.5 Design Premium Suite on OSX Lion?

Hi, did anybody had already problems with the CS5.5 Design Premium Suite on OSX Lion? I purchased the software as a Volume licenced product recently and everything was working fine, until since few days my Indesign and Illustrator keep crashing on launch. I de-installed and re-installed the entire CS5 Suite on my iMac, but Indesign and Illustrator still keep on crashing while launching. I already rang the Adobe tech support but they are not very helpful at all... Its quite frustrating.

Pat76 wrote:
Hi, did anybody had already problems with the CS5.5 Design Premium Suite on OSX Lion? I purchased the software as a Volume licenced product recently and everything was working fine, until since few days my Indesign and Illustrator keep crashing on launch. I de-installed and re-installed the entire CS5 Suite on my iMac, but Indesign and Illustrator still keep on crashing while launching. I already rang the Adobe tech support but they are not very helpful at all... Its quite frustrating.
No problems here with CS5. After I upgraded to Lion I did update to 5.5 and still did not experience any problems. There are some handy articlles on Adobe's web site relating to compatability with Lion, but I have experienced none. Have you checked the third party plug-ins in Illustrator and InDesign for compatability if you have any installed?
Pete

Layers problem in PS cs5 extended, all layers change at once, including background layer.

layers problem in PS cs5 extended, when working in a layer, all layers changes at once i.e size, cropping, smart object etc. even the background layer changes...it is really annoying, please help, My system windows 7 64 bit 4gb ram. It is not grouped, deleted preferences, usually work in rgb/ 8 bit channel - have same problem with all new projects.

Hi
Problem with layers is when I use the crop tool in a layer out of 20, all of them get croped at once including a locked backgound layer.
When I use smart object in a layer to size down image with transform tool, guess what happens to all the layers in project? all behave odd, changes same as the layer being sized down. If I work images or layers in separate files, once I bring them over to my workspace, all get affected without maintaining their own individuality. This happens with every new project. I think colors are not affecting layers. Layers are not grouped, I do not know anything about linking layers. This problem is stopping me from using photoshop. Please help!!!
I had previously a problem with a photoshop bug (GPU sniffer), which I was able to resolve it with reintalling the graphics video card with the help of HP technical support, I am able now to work with repousse however with same video card.
Let me know if you need me to give you more details.
thanks,

Problem with installing and uninstalling applicati...

hi all,
I have a problem with installing or uninstalling apps on 808. When i try to install an application through Nokia suite or when trying to run the application file from the phone's memory the screen freezes and becomes unresponsive but the 3 phone buttons work just fine. I have to shut down the phone and the screen becomes responsive again. Anything available to help me wiith this situations as I cannot use any of the apps I have. Any help much appreciated.
Regards
Alex

You are not alone. Im also having the same issue because we do alot of install and uninstall apps. This is the bad point of symbian. But I tired to install the latest FP2 it will be slightly abit smoother now. So you have the latest version now but did you tired to restore any backup yet? It might be the setting on when you restore that affect it. The feezing should be shorten on FP2 but it will still remain there depending on the type of apps from what I experience.
I hope they will provide multiple function to uninstall apps since it will go through a long process to uninstall apps 1 by 1.
Reason is because some apps will go through process like preparing install, process install, finalising install which take away your control for that few seconds or a minute instead runnning in background mode. Its not convenient to uninstall more apps.

Problem with installing Elements - from noob

I have problems with installing Elements, it gives my an unknown mistake - I already have CS4 up and running, could this be the case?

Chances are not very good that pse 4 will run on os x 10 6.8 unless you were upgrading from an earlier mac version that already had pse 4 installed.
as per this:
http://forums.adobe.com/message/4474236#4474236

Problem with installing iTunes

So these are my problems with installing iTunes.
At first it was :
A required iTunes component is not installed.Please repair or reinstall iTunes (-45019)
Then it got worse as it would not even open and these would appear:
The program can't start because AVFoundationCF.dll is missing from your computer. Try reinstalling the program to fix this problem.
and this would appear:
iTunes was not installed correctly. Please reinstall iTunes.
Error 7 (Windows error 126)
I reinstalled maybe about 5 times or more...
If I thought I solved the above problem, this would appear:
iTunesHelper.exe is not installed on my computer.
I seen other people comment that you should unistall and restart the computer and install the setup again, but it does not work..
And others would say to repair the AAS or iTunes etc..
And after trying all these it does not work???
What else works?

I also tried repairing the Microsoft NET.

Problem with Installing Nokia Ovi Store in E51

I am having problem with installing nokia Ovi store in my E51. Whenever I try to download Ovi store from my E51, it shows a error message that the component is built in and cannot be installed. I dont know wat to do now. Can anyone please give me some advice. Thanks in advance.

Hi there!
This means that the Ovi Store is currently installed in your E52 phone, what I can suggest is try checking under Application Manager > Installed Application, check if the Ovi Store is there. If you can't see it, try to perform the soft reset (press *#7780# on the main screen of the phone and it will prompt you restore all original phone settings? phone will restart. Press YES and it will ask you for the lock code 12345.) If anything else please reply to this message.
Hope tis' Help!
"If you think this post is helpful, please click on the green button"

Problem with installing CUCM on MCS-7816-I5

Hi to all.
I have a problem with installing CUCM 8.6.1 on new MCS-7816-I5 (IBM) hardware. The problem is that installation loops in restart after upgrading MCS firmware. Actualy, installation does not sucessfully upgrade firmware, so every time it detects old firmware and trying to upgrade it.
I also tried update MCS firmware with downloaded Firmware Update Utility 3.6.5 CD from Cisco downloads, but it also fails.
Does anyone have idea what's going on? Is this a Cisco failure or IBM server failure?
Here is some details from log file generated with this Firmware Update Utility 3.6.5:
==============
Initial Selection
Machine Type: 4251 OS: SLES 10 Arch: 64 bit
IsPartition: 0
Update:   IBM System x uEFI update for x3200 M3 /3250 M3
Severity: Critical
Reboot:   Reboot Required to take effect
UpdateID: ibm_fw_uefi_gye142a_linux_32-64 Requisite:None
Version: 1.08 (GYE142A)
Install: 1.06 (GYE135A)
Select:    Yes
Update:   IBM Dynamic System Analysis
Severity: Recommended
Reboot:   Reboot Required to take effect
UpdateID: ibm_fw_dsa_3.20_dsyt75x_linux_32_64
Requisite:None
Version: 3.20 (DSYT75X)
Install: 3.01 (DSYT60K)
Select:    Yes
Update:   IBM Online SAS/SATA Hard Disk Drive Update Program
Severity: Critical
Reboot:   Not Required
UpdateID: ibm_fw_hdd_sas-1.08.01_linux_32-64
Requisite:None
Name:     WD2502ABYS-23B7A0 (/dev/sg0)
Version: 02.03B07
Install: 02.0
Select:    Yes
Update:   Integrated Management Module Update
Severity: Critical
Reboot:   Not Required
UpdateID: ibm_fw_imm_yuoo84c_linux_32-64 Requisite:None
Version: 1.22 (YUOO84C)
Install: 1.10 (YUOO57H)
Select:    Yes
IBM Command Line IMM Flash Update Utility v1.05.03 Licensed Materials - Property of IBM
(C) Copyright IBM Corp. 2009,2010 All Rights Reserved.
LAN-over-USB device not configured.
Error connecting to IMM using IP address 169.254.95.118.
Please verify the LAN over USB interface is configured properly and active.
Error flashing firmware: 3
IBM Command Line IMM Flash Update Utility v1.10.11 Licensed Materials - Property of IBM
(C) Copyright IBM Corp. 2009,2010 All Rights Reserved.
Refreshing LAN-over-USB IP address. This may take several minutes.
Attempting to discover the IMM(s) via SLP.
Error connecting to IMM using IP address 169.254.95.118.
Please verify the LAN over USB interface is configured properly and active.
Error flashing firmware: 10
(C) Copyright IBM Corp.2010. All Rights Reserved.
FdrvWL -- Flash Drive(s)                                     3.10.08.19
   1 Ada:0 SID:0   PN:44E9172:42C0463 SN:1J242783 FW:02.03B07              T:13 FW:Ok
AdaNbr(Type)      DevFnd Flashed(SAS SATA) NbrFailed
0(onBoard)           1       0   0    0          0
                       1       0   0    0          0 Error(s)
Update completed successfully. <-- THIS SUCCESS, BUT EVERY TIME IT UPGRADEING AGAIN FROM OLD VERSION, LIKE NEVER REALY UPGRADED TO NEWER VERSION
IBM Command Line IMM Flash Update Utility v1.10.11 Licensed Materials - Property of IBM
(C) Copyright IBM Corp. 2009,2010 All Rights Reserved.
Refreshing LAN-over-USB IP address. This may take several minutes.
Attempting to discover the IMM(s) via SLP.
Error connecting to IMM using IP address 169.254.95.118.
Please verify the LAN over USB interface is configured properly and active.
Error flashing firmware: 10
===========================
Thanks,
Sinisa.

Hi Sinisa,
It almost sounds like this bug;
CSCtn81201
Incorrect "Hardware Configuration Error" due to hardware setup errors
Symptom:
Refresh upgrade stops with IMM device detection, and then server being reported as unsupported
Conditions:
in-band USB interface was disabled, which is configurable via IBM system X or IMM (browser) interfaces.
Workaround:
change the in-band usb interface settings to enabled.
Related Bug
Status
Fixed
Severity
4 - minor
Last Modified
Aug 17,2011
Product
Cisco Unified Communications Manager (CallManager)
Platform
Dependent
Technology
nav
1st Found-in
8.6(0.99081.3)
Fixed-in
8.6(1.96000.1), 9.0(0.95070.38), 9.0(0.95070.39), 8.6(1.99989.1), 8.6(1.95050.1), 9.0(0.96000.1), 8.6(1.97011.2), 8.6(1.95190.40), 8.6(1.97011.1), 8.6(0.95180.9), 9.0(0.95010.1), 8.6(1.95020.1), 8.6(1.95040.1), 8.6(0.98000.50), 8.6(0.98000.17), 8.6(0.99981.2), 8.6(1.10000.1), 8.6(1.99986.1), 8.6(1.95020.58), 8.6(1.96000.51), 8.6(1.10000.43)
Cheers!
Rob

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