Problems with new iTunes update

I have recent update my iTunes to 12.1.0.71 on win7, however, the software keeps on not responding. I've tried repairing and re-installing but the problem persists. What should I do?

For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
If the advice above doesn't resolve things you could try this alternate version:
iTunes 12.1.0.71 for Windows (64-bit - for older video cards) - itunes64setup.exe (2015-01-28)
which is a 64-bit installer for the 32-bit version of the core application, similar to previous 64-bit releases.
Or roll back to the previous build:
iTunes 12.0.1.26 for Windows (32-bit) - iTunesSetup.exe (2014-10-16)
iTunes 12.0.1.26 for Windows (64-bit) - iTunes64Setup.exe (2014-10-16)
tt2

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Outlook syncing problem with new iTunes update

I'm concerned about syncing my iTouch again, as I have major problems from the last time:
Last week, I updated and synced my iTouch (4th gen) and the synch acted different. I was faced with "conflicts in Outlook" to review. I was doing this on the fly, and didn't really think anything of it, even though I hadn't ever been asked this before, so I went ahead without thinking. Before this, in order for my Contacts folders to not all sync together, I had to make a Contacts folder I named "iTouch Contacts." When I finished the sync, I noticed that in Outlook, my main Contacts folder now only had about 400 contacts in it (should have about 3000), and my iTouch Contacts folder had over 3000. Obviously, my iTouch had done something weird and synced differently. I knew I had some kind of duplicating mess to deal with, but just ended up moving all of the iTouch contacts to the main Contacts folder to deal with it later. In the next couple of days, I synced it again, and (again) the same "conflicts" and that began to worry me. When it was all said and done, for some reason, I saw that the iTouch Contacts folder in Outlook had 3000 again. Without thinking, I was just disgusted and deleted all those contacts. I later realized that I had deleted the majority of my contacts and that my main Outlook Contacts folder was again down to only 400. Since most of my contacts are no longer in Outlook, I can't email people from a new email, but must use a previous email and reply to them. Also, when I look at the contacts on my actual iTouch device, ALL my Outlook Contacts folders are there, even ones I have never had checked to sync with the device.
My question: How do I dare sync again...without knowing first how to get all my Contacts transferred from my iTouch to Outlook? And then how do I figure out how to sync the right folders? The recent update must have had some changes that just took over without asking me! I had even unchecked the boxes under the Info tab in iTunes on my device, so as to NOT sync contacts, but it just went ahead and did it anyway.
Thank you in advance for your help!

Hi lastskier
Have you browsed through the forums at all? Its worth spending a little while doing so because most problems have been experienced by others and resolved.
My recommended method for installing iTunes upgrades is:
1. Back up your iTunes library, and by this I mean locate the iTunes folder (usually in My music) and copy all of it and its contents preferably to a removeable hard drive (they are really cheap now). This is your insurance and if all else fails you have not lost your music files.
2. Download the iTunes programme from the apple website to your pc - DO NOT install online.
3. Temporarily disable any antivirus/antispy software programmes (locate the icon in the lower right hand side of your desktop and right click - you should get options to disable)
4. Run the install and reboot.
With any luck you will be up and running and the new iTunes will have found your old library and imported it. You will still have a safe copy on your removeable drive.
Conflicts with AV/antispy programmes are the most common problem with iTunes installs.
If it doesn't work and you are happy you have a back up of your music, you could try uninstalling all iTunes, iPod and QT s/w using "add/remove programs" and then running thru the steps again. However, this time you may have to get your new iTunes to find your music files on your removeable drive by plugging it in to your pc and getting iTunes to search for it.
You will have lost any library settings e.g. playlist info play count etc by going this route, but there are fancier ways of dealing with that. You can open up "my Music" folder and reimport your entire back up copy of the iTunes folder and this will preserve your old settings.
Let me know how you get on.
Local retailer custom built pc. Pentium 4 chip 2.4GHz Windows XP SP2 20Gb iPod

I bought new i phone 5 3 days back, after that asked for new update which is 6.1.4, after updating my iphone i am not able to use cellular data services. I called up data provider, they says its the problem with new software update. There is no option add

I bought new i phone 5 3 days back, after that asked for new update which is 6.1.4, after updating my iphone i am not able to use cellular data services. I called up data provider, they says its the problem with new software update. There is no option add APN. Now when i switch to safari its showing you are not subscribed for cellular data. But I am able to use data on other phone.
Will you please help me in this regard?
Another issue, since i bought my new iphone there is dust inside back main camera.
Your advises are highly appreciated.

Hey Shaiju isac,
I'd take a look at the following article, it'll guide you though steps to you troubleshoot cellular data issues on your iPhone:
iPhone: Troubleshooting a cellular data connection
http://support.apple.com/kb/ts3780
Cheers,
David

When Apple solve problems with new iTunes calendar sync with windows and outlook?

When Apple solve problems with new iTunes calendar sync with windows and outlook?

Anything Downloaded with a Particular Apple ID is tied to that Apple ID and Cannot be Merged or Transferred to a Different Apple ID
More Info here...
Apple ID FAQs > http://support.apple.com/kb/HT5622
If necessary...
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

Problem with new iTunes & iPod update

Ever since installing the new iTunes update I've been having problems updating my iPod.
At first when I ran the new version of iTunes a message popped up telling me that I needed to update the software on my iPod. Upon trying to do that, another window popped up saying that 'iPod couldn't be mounted'.
So now my computer can't detect my iPod. I've restored my ipod which didn't help. I would reset my ipod but I can't even do that since when I run the ipod updater program it doesn't detect it. I've tried numerous times to see unplugging/plugging my ipod with the firewire and noticed the ipod hdd was whirring like crazy (and still no detection).
Since the last time I attempted doing that I've noticed that some of my mp3 files on my ipod have become corrupt and would stop halfway through play and just skip to the next song.
Any idea whats going on and how I could fix this??

iPod won't turn on.
iPod doesn't appear in iTunes or on the Mac desktop.
iPod does not appear in iPod Updater or iTunes in Mac OS X.
iPod appears on the Mac OS X desktop but not in iTunes.
Try to restore it in disk mode.
Putting iPod into disk mode.

Anyone having problems downloading new iTunes update?

After trying to download the new iTunes update received an error notice that said iTunes was not installed properly and I needed to re-install.
I cannot even access the iTunes program.

Hopefully you will be able to avoid upgrading, this freeze issue you're having might be a good thing if it means that os6 has failed to be installed. os6 is not looking good. I didn't read the reviews before I accepted the "up" grade. Now it seems it's too late. Hope you can get your answer and can use this stalled "up" grade to revert to os5!

Most annoying Problem Ever With New itunes update

I was updating itunes the other day to the latest version, once the update completed, i started to listening to music as you do, then the music stopped and itunes closed. ???? so i then installed it again once it wouldn't open and it wont install, when i install i am greeted by a message saying;
"There is a problem with this windows installer package. A program required for this install to be completed could not be run. contact your support personnel or package vendor".
When i ok this, the install backtracks then installs again then it says itunes has been successfully installed on your computer....tidy!
But then when i try to open the program it tries to configure itunes the fails with the message "Fatal error 07" then even the shortcuts on the desktop fail.
I have searched extensively everywhere and done everything, uninstalled ever aspect of anything apple, bonjour etc. cleaned registry, disk cleanups. and it still fails.
If anyone has a solution to this problem i will be eternally grateful and you will be invited to my birthday party.
P.S - even bonjour doesnt work aswel as quicktime.
Thankyou, Chris

I have the same problem. Cannot clean Quick Time or Itunes to install new version and now I don't have Itunes. The Windows Clean up Utility is no longer available. QWuick Time is looking for cache files which is not there. I cannot use my Iphone.
Any help?

IPad Sync problem with new iTunes 12.1.0.50

I just installed iTunes 12.1.0.50 and for the first time I can't sync with my iPad 1 (IOS 5.1.1) which worked for years prior to this iTunes update. Every time i connect my device through USB cable my iTunes stops working with a message it cannot not connect and can't find location for device and I have to force quit the application. I have reset my iPad, I have uninstalled and re-installed iTunes and tried multiple times to get this message to disappear and sync my iPad device like I use to. It looks like the sync works with my iPhone 6.
Does anyone know a fix or having the same problem?
MacAir IOS X Yosemite 10.10.2
iTunes 12.1.0.50 (just installed)
iPhone 6 128gb IOS 8.1.3
iPad 1 IOS 5.1.1
Wishing Apple made things easier.

Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
The title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen.
Click the Clear Display icon in the toolbar. Then try to sync. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
Some private information, such as your name or email address, may appear in the log. Anonymize before posting.

Fix for music playback problems with new iTunes (11.1)?

When playing music from my library using the latest iTunes update (11.1), the audio will pause every so often, maybe every 2-3 minutes, for just a couple of seconds - I tried to reinstall and the same problem occurs. Is there a fix for this? I am running OS X 10.6.8 on an iMac.

Maybe
Advanced troubleshooting for Sync Services on Windows with Microsoft Outlook 2003, Outlook 2007, or Outlook 2010

Latest update causing problems with my itunes update on my computer,

Have had to delete itunes on my computer to try to get this update to upload. I cannot even access an earlier version. I have tried everything from uninstalling to cleaning my hard drive and still it will not install.

ITunes update 11.1.4 would not install and I received the following error message.
"The program can't start because MSVCR80.dll is missing from your computer. Try reinstalling the program to fix this problem".
A temporary solution was to restore my system to a date before the 11.1.4 update was applied.
This worked and I was again able to use iTunes except that synchronisation between iTunes, my iphone and ipad was frustrated. I received an message to the effect that “you need to turn on synchronisation in isync preferences before you can sync contacts and calendars.”
Further research on these boards revealed that this problem too was apparently caused by the Apple update could only be resolved by installing the latest version of iTunes i.e. 11.1.4
Thus a clean install of iTunes 11.1.4 was obviously necessary for complete functionality.
Thus I followed the procedures detailed by Turingtest2 here
https://discussions.apple.com/docs/DOC-6562
I carefully deleted all of the Apple related programs and folders I could find as suggested.
I had problems deleting Apple Mobile Device Support. I eventually managed it though by variously
using CONT-ALT-DEL to enter Task Manager and then Processes and then halted(ended) any Apple process I was able to find. It eventually deleted but not without a struggle!
I then performed a clean installation as described ensuring I right clicked on the download and selected Run as Administrator.
Itunes 11.1.4 was then installed with no loss of previously downloaded material – books music etc.
Not impressed with this Apple update at all…… a seemingly very cavalier approach to customer care.

Horrible issues with new iTunes update

I am having a few issues with the new iTnes update:
I cannot find a way to view the album artwork in the bottom left-hand corner like I used to. I can't find the option anywhere! I want to see it.
Some song files have had their song titles, album titles, etc. changed from what I had them listed as. For example, my Footloose file, which used to say the song title was "Footloose" and the album as "Footloose", now shows the song title as "Footloose (from 'Footloose')" and the album title is blank. When I go to try to change it back, it is all greyed out and will not let me change it!
Song files that I had put in more than one album artwork for, (if the song appeared on more than one album, including greatest hits albums and sountracks) the update now lists them as all individual songs from each one of the albums, so I have tons of repeats. I want it to go back to showing me all the album artwork for ONE file.
This new update has completely destroyed my iTunes library. I am NOT HAPPY.

Well its simple. Just go to your finder and search for iphone. You will find a backup folder. But, you should just be able to restore your iphone. Then after restore it will ask which backup your will like to use. Then in the drop down menu select your phones name and it should restore all contacts,text messages and notes as well as bookmarks. It worked fine for me until I used iFuntastic and Apptap. I guess it alterd the backup file and deleted all my notes. So, unless you have "hacked" your phone it should restore and re enter your info fine.

More problems with new itunes not starting

Hi,
Have recently downloaded upgrade of iTunes and experienced the same problems as a few others - no response when trying to start it up. I was very happy indeed yesterday when the Quicktime standalone fix worked and my music reappeared. However, on restarting today, it's back to the square one - no response! Am I doing something wrong or is there anyone who can help?
HP Windows XP

I'm having the same problem on my desktop. I've done both a spyware search using ewido, and a virus check using symantec, neither of which helped. I tried uninstalling and re-installing and that also didn't help. Each time I try staring itunes I get the message:
iTunes has encountered a problem and needs to close. We are sorry for the inconvenience.
I'd be happy to send the error report that I get along with this message.
Oddly enough, this problem is only occuring on one computer. I have no problem with it on my laptop. I hadn't updated itunes for a while on my desktop.
Windows XP

Several problems with new itunes??!!

Getting much of the same issues with new version of itunes. Printing up cd covers, the playlist gets all jumbled up for some reason. Also, the thing that really gets me livid is before you used to be able to randomize your playlist and the order would change. This was cool if you were going to burn a cd and just wanted a random order different than the order you put the songs in your playlist. Now it seems you have to move the songs around instead of itunes "shuffle" changing the order for you. The shuffle does work for playback but not when you want to burn your cd in a different random order like the old itunes used to. I also used to like the old itunes that would show the cd artwork bigger during playback. Now it doesn't seem to have that feature. "Recently Played" folder doesn't appear to work as well. Itunes Store appears to be much slower while searching for music and tends to freeze up a lot. Sampling songs in the store also seems to need to "rebuffer" way more than the old version. Most of the time, I don't mind the updates. It takes some time getting used to it but eventually it gets easier. This update, however, I am not very happy with. Especially not being able to shuffle my "playlist" order. That ***!!

looks like this is a known issue for the album covers printing jumbled. several work arounds would be to try print in black and white theme. You can also try to save as a pdf and print from another application like word or paint or something

Problems with new iTunes categories

My podcast, the Amateur Traveler (http://AmateurTraveler.com) is having a weird problem with the new iTunes categories. Using the new guidelines I changed my two feeds (AAC, MP3) to have this for the category:
<itunes:category text="Society & Culture">
<itunes:category text="Places & Travel" />
</itunes:category>
Currently my podcast shows up as one of the top 100 in "Society & Culture" but does not show up in the top 100 in "Places & Travel". Since that is a subcategory that does not seem possible.
I looked at the feeds of some of the shows that are in the top 100 and they are still using the old category. So I added this to my rss feed.
<itunes:category text="Travel" />
But that does not seem to have fixed the problems.
Ideas?

I'm having the exact same problem, but with "Sports & Rec" for the main category and "Professional" for the subcategory.
I show up in the "Show All" for Sports and Rec, but not at all in "Professional".
I know that our podcast is rated more popular than some podcasts that appear in the Top 100 for professional. We should be appearing ahead of them in that list, but we don't appear at all. Our podcasts have similar names, so if I do a search I can see that our popularity is higher. So why are they in the Top 100 and we aren't
I have my code typed correctly. I don't get it.

Trouble with new iTunes update setup!

I downloaded the iOS5 update for my iPod Touch and I got a message saying that I also had to update my iTunes. I downloaded the new iTunes Setup Installer and every time I open up the installer I get the message in the picture I uploaded. I've been trying to fix my Windows Installer for a few days and it seems like nothing is wrong with it so any help or advice will be GREATLY appreciated. Without the iTunes update I can't sync any music to my iPod at all. Please help!

Is this on a 64-bit system?
If so, try the following user tip:
"The Windows Installer Service could not be accessed" error messages when installing iTunes for Windows on 64-bit systems

Problems with new iTunes update

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