Product didn't work. I want a refund. How do I contact customer service to get one?

Product didn't work. I want a refund. How do I contact customer service to get one? I can't seem to find an email address or phone number. All I could do was turn off auto-renewal.

you are writing to the wrong e-mail address you need to contact Sara at
Adobe
VISIT THE THREAD IN THE FORUM for messages
Thanks
On Thu, Sep 18, 2014 at 11:10 AM, Joana Franco <[email protected]>

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When launching PS I get an error 150:30 "licensing for this product has stopped working". Does anyone know how to fix this?

When launching PS I get an error 150:30 "licensing for this product has stopped working". Does anyone know how to fix this? downloaded very recently from Creative Cloud

Supply pertinent information for quicker answers
The more information you supply about your situation, the better equipped other community members will be to answer. Consider including the following in your question:
Adobe product and version number
Operating system and version number
The full text of any error message(s)
What you were doing when the problem occurred
Screenshots of the problem
Computer hardware, such as CPU; GPU; amount of RAM; etc.

Just let me contact customer services to ask about a product

Hi,
I just want to be able to contact customer services without having to wade through tons of pages of so called instant answers that dont address my enquiry. Why is it so difficult for potential customers to be able to directly communicate with sales without having to go through this agony of irratating selection of questions that cannot help me if I am trying to ask a question from the view of a non user in the first place. Modern buisiness practices these days are plain stupid, frustrating, time consuming, and are an excellent way of turning potential customers away!
Can someone please just give me a direct email contact to sales!
Rant over...

Even the damn message content wont allow cut and pasting of text, yet another frustrating Adobe time wasting mechanism to turn away potential customers who just want to get a simple answer. Adobe is almost staggering in its arrogance towards cultivating new customers, forced into long and time consuming processes in finding out if YOUR product can cater for MY needs...as I said staggering...
Having no alternative to have my enquiry dealt with in a more personal manner, as Adobe managers sitting in thier virtual ivory towers practicing thier virtual buisiness practices, obviously deem forums as their ultimate answer to saving money on actually employing people to talk to their VERY real customers (what on earth does their sales department do then if they don't allow actually talk to real customers in a personal manner?), I am forced to post my question rather reluctantly here.
I am in need of a product that can support the SECURE distribution of a magazine, ideally by email (or similar). Ideally I need a function that prevents a document from being forwarded onto others by the recipient, in order to protect our product from unlawful distribution onto 3rd parties. Passwords are a possible solution, however a password can simply be forwarded to a 3rd party as easy as a document can, so is there a more secure way of protecting our product?
Alternatively, is there a way of encrypting the recipients email address as a function of opening and viewing the document, thus also preventing it from being forwarded to 3rd parties?
I am looking to distributing our product to over 1000 fee paying members.
Well I have been forced to spend over 1 1/2 hours now trying to get some sort of answer to my question. As I said, the business model and attitude by Adobe towards potential customers is staggering, even down to the fact that I have had to write this particular text twice due to the way the forum constraints work in not supporting a simple cut and paste of text function, more frustration and time wasted. Adobe need to take on board that forums do not help in fostering their image or business for new customers, after all, if I was buying a new car, I don't expect to go to a shiny new car showroom to find the doors locked and not being able to talk to the sales personal within, then having to turn to a car enthusiasts club to ask if that particular model will meet my personal transport needs, do you? As I said, quite staggering....

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How you remove Windows from your computer depends on whether you installed
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Hey when ever i download and install Itunes then i open it says error finding folder please re download and I tried a tons of times and it didn't work. Does anyone know how to fix this?

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Hi Beege140,
I have an article for you that will help you address this launch issue with iTunes:
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/TS1717
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I want to escalate a complaint about Adobe 'Customer Service'

Last year I perfectly legitimately bought a second hand copy of Creative Suite 5.5 Design Premium. I have successfully installed it and have been using it perfectly ever since. However, I asked the original purchaser of the software to transfer all ownership (licence) over to me so that I can take full advantage of the product and eventually upgrade.
The purchaser, on my behalf, jumped through the various hoops, had a lengthy support LiveChat (3/9/12) with a Justin, filling in all the necessary forms along the way and eventually was asked to open a support case (0209083539). The case was opened and the purchaser kept asking support where we were up to, to which he got little if no response right up until the case was withdrawn without notification.
I myself, decided to enter the ring and see if I couldn't motivate this through to a satisfactory conclusion and I too had a LiveChat (26/9/12), first with a Ghanendra and then had to repeat the whole story yet again to a Abhishek who after many questions assured me that the process would finally draw to a close once Photo Identity proof of the original purchaser had been uploaded it would be resolved.
It wasn't.
The purchaser duly uploaded his passport photo page, the support case page acknowledged receipt and reported as such (26/9/12) and a week later he received the following...
"We are sorry to inform you that we are unable to Transfer the License since the Transferee's part of the Transfer of License form is not filled. Please re-attach the completely filled Transfer of License form so that we will validate and Transfer the License"
A week or so later the signed form was uploaded by the purchaser and we collectively held our breath.
We shouldn't have bothered.
Adobe were now asking for a new invoice as the Apple Mac and Creative Suite were paid for by the wife of the chap I bought it from. (16/10/12)
Less than a week later Adobe closed the case yet again without notifying either of us.
To be honest, I had other things in my life going on and I was not only finding the whole process thoroughly ridiculous but frankly tiring and felt that both me and the purchaser needed a well earned break from this debacle.
March this year. I give the purchaser a nudge and he informs me that he's finally got an invoice of the original purchase with his name on it and furthermore the case has been reopened.
It was looking promising.
Again, we were fooling ourselves.
I keep asking the purchaser if there's been any movement, I'm asking on a mainly fortnightly, often weekly basis, and there has still been no reply from Adobe.
I have kept (and I presume the purchaser has also) all communication between ourselves and Adobe and each other.
This is rediculous that that this hasn't been resolved. This software is not cheap to buy, and rightly, now that the original purchaser has no need for it, he wants to get some of his money back, like you would for any other purchase of any other product or service.
It's embaressing that a company of Adobe's size cannot orchestrate a successfull and efficient customer service that outlines in easy to understand language in clear view without having to be palmed off once more to talk to a support representative who, through no fault of their own, seems to have their hands tied by stupid and intrusive beaurocracy, over what, a piece of sodding software. It's not the crown jewels for heavens sake, it's not a priceless artifact, it's a piece of software, that came in a box, that a bloke paid a handsome amount for that I now own, but can't take full ownership of because the company that made it makes it virtually impossible to do.
If it wasn't for the fact that I earn my living by using your software, because it is considered 'industry standard' I wouldn't use it, as your system of ownership is frankly ludicrous.
I want this case escalating and resolving to both mine and the original purchasers satisfaction. I have absolutely no idea how you could recompense the hours and hours of lost time that we've spent jumping through the many many hoops that have been placed in front of us, but I'm sure you'll find a way.

Well, I have an update.
As of 8.45 this evening, nearly four hours after posting the above, the original purchaser of the software in question received the following email (clearly I've removed sensitive info)
"With this response, we believe your issue is resolved and have therefore closed your case xxxxxxxxxxx. If your support case has not been completed to your satisfaction or you should you need to contact us on this issue again, please reference your case number. You can reopen your case up to 14 days after it has been closed.
Hello xxxxx,
Thank you for contacting Adobe and we apologize for not being able to answer your request in a timely manner. We appreciate your patience in this regard.
This email is regarding your request to transfer the license for the software Adobe Design Premium CS 5.5.
Xxxxx, we have transferred the serial number xxxxxxxxxxxxxxxxxxxxxxxxx from your Adobe account the account associated with the email address xxxxxxxxxxxxxxxxxxxxxxxxx as per your request hence closed this case."
...and I have checked my Adobe account and can confirm that indeed the licence has finally been transferred. :O
The system does work ...eventually.
I clearly needed to write that shirty forum post above months ago. Adobe Support may well have actually done what they should have done months ago, but it still doesn't stop them being useless and needlessly protracting a fairly simple process and wasting both my time and the original purchasers time.
I also can't help but wonder if Tweeting the forum support page URL directly to Adobe and Adobe Support helped them extract a digit from their collective rectum, I guess we'll never know?
Adobe, sort your support out, it aint rocket surgery!

I want tp know how to setup tabs in a form like one below one that has never been filled out other words fill in one line a hit enter go the next line which may be to the left are down this is real estate contract

month _________ day __________ year__________
lising firm ________________________
sign ________________
printed name_________________________
buyer name ____________________
sellers name_____________________
you get the idea I am using adobe acrobat x pro

Jneklason wrote:
~snip~
I know this email is confusing and really hard to understand...perhaps now you will know how i've been feeling--lost and confused with all the mis-information, with a hit and miss phone, and out of time with all the 1 1/2 hr to 2 hrs EACH wasted on this issue.
On top of all this, I can't even find out how to file a complaint with anyone higher up than Customer Service.
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I see there were several missteps both by the reps and yourself in your post. First you should have insisted on returning the phone within the 14 day return policy period. Second which Samsung Galaxy mini model did you purchase? The S3 mini or the S4 mini? Did you do any research prior to deciding on this device. The reps at that time deflected the easiest course of action, by trying to get you to replace the phone under insurance instead of returning the phone. The Early Edge payment option requires the current phone on the line using the early Edge must be returned to Verizon Wireless. Did you once considered going to a third party site like Swappa to purchase a gently used device for your daughter?

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The Problem is resolved by :
Click on the "Start" button. Click "Run." Type the word "cmd" in the open box. When the DOS screen comes up, type "netsh winsock reset." Press "Enter." Type "exit" to close the DOS window and go back to Windows.
Restart the computer.
Thanks to my friend Sunil.
Read more: http://www.ehow.com/how_2125133_do-winsock-reset.html#ixzz2kyccghec

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