QoS - output queues dropped.

Hi, i have a phone thats no working fine, it unregister all the time from the sip server. 
The port connected to the phone has output queues dropped on queue 1. ¿That's normal? ¿What could be the cause that there drop packet?
Thanks!
I have this configuration for Qos on the switch port:
interface FastEthernet0/15
 switchport mode access
 switchport voice vlan 15
 priority-queue out
 mls qos trust cos
 spanning-tree portfast
sh mls qos int fa0/15 st
FastEthernet0/15 (All statistics are in packets)
  dscp: incoming
  0 -  4 :      184994            0            0            0            0
  5 -  9 :           0            0            0            0            0
 10 - 14 :           0            0            0            0            0
 15 - 19 :           0            0            0            0            0
 20 - 24 :           0            0            0            0            0
 25 - 29 :           0      2298420            0            0            0
 30 - 34 :           0            0            0            0            0
 35 - 39 :           0            0            0            0            0
 40 - 44 :           0            0            0            0            0
 45 - 49 :           0      4806226            0        16934            0
 50 - 54 :           0            0            0            0            0
 55 - 59 :           0            0            0            0            0
 60 - 64 :           0            0            0            0
  dscp: outgoing
  0 -  4 :     8134930            0            0            0            0
  5 -  9 :           0            0            0            0            0
 10 - 14 :           0            0            0            0            0
 15 - 19 :           0            0            0            0            0
 20 - 24 :           0            0            0            0            0
 25 - 29 :           0            0            0            0            0
 30 - 34 :           0            0            0            0            0
 35 - 39 :           0            0            0            0            0
 40 - 44 :         861            0            0            0            0
 45 - 49 :           0            0            0            5            0
 50 - 54 :           0            0            0            0            0
 55 - 59 :           0            0            0            0            0
 60 - 64 :           0            0            0            0
  cos: incoming
  0 -  4 :      875001            0            0            0            0
  5 -  7 :     6544104            0            0
  cos: outgoing
  0 -  4 :     8781009            3            6            1            2
  5 -  7 :      275463            5        17983
  output queues enqueued:
 queue:    threshold1   threshold2   threshold3
 queue 0:      292615           0           0
 queue 1:     8562114       44049     5388502
 queue 2:           0           0           0
 queue 3:       17982           0      183824
  output queues dropped:
 queue:    threshold1   threshold2   threshold3
 queue 0:           0           0           0
 queue 1:        5349           0           0
 queue 2:           0           0           0
 queue 3:           0           0           0
Policer: Inprofile:            0 OutofProfile:            0

Martin,
Refer to this link you need to modify your buffers etc. :http://www.cisco.com/c/en/us/support/docs/switches/catalyst-3750-series-switches/116089-technote-switches-output-drops-qos-00.html
-Terry
Please rate all helpful posts

Similar Messages

  • 3560 mls qos - output queues counters?

    Hi!
    I have WS-C3560G-24TS     15.0(2)SE4.
    In gi0/10 we received IPTV multicast traffic only.
    interface GigabitEthernet0/10
    description IPTV
    switchport access vlan 929
    switchport mode access
    switchport nonegotiate
    mls qos trust dscp
    channel-protocol lacp
    channel-group 3 mode active
    service-policy input iptv-cos
    end
    on port input - 350mbit - output 2000 Bit/s!
    Queueing strategy: fifo
      5 minute input rate 348797000 bits/sec, 32008 packets/sec
      5 minute output rate 0 bits/sec, 0 packets/sec
    Then i send command:
    clear counters
    clear mlq qos int stat
    and
    sh mls qos int gi0/10 st 
    after 5-10 seconds i see:
    GigabitEthernet0/10 (All statistics are in packets)
      dscp: incoming 
      0 -  4 :      156657            0            0            0            0 
      5 -  9 :           0            0            0            0            0 
    10 - 14 :           0            0            0            0            0 
    15 - 19 :           0            0            0            0            0 
    20 - 24 :           0            0            0            0            0 
    25 - 29 :           0            0            0            0            0 
    30 - 34 :           0            0            0            0            0 
    35 - 39 :           0            0            0            0            0 
    40 - 44 :           0            0            0            0            0 
    45 - 49 :           0            0            0            0            0 
    50 - 54 :           0            0            0            0            0 
    55 - 59 :           0            0            0            0            0 
    60 - 64 :           0            0            0            0 
      dscp: outgoing
      0 -  4 :           4            0            0            0            0 
      5 -  9 :           0            0            0            0            0 
    10 - 14 :           0            0            0            0            0 
    15 - 19 :           0            0            0            0            0 
    20 - 24 :           0            0            0            0            0 
    25 - 29 :           0            0            0            0            0 
    30 - 34 :           0            0            0            0            0 
    35 - 39 :           0            0            0            0            0 
    40 - 44 :           0            0            0            0            0 
    45 - 49 :           0            0            0            0            0 
    50 - 54 :           0            0            0            0            0 
    55 - 59 :           0            0            0            0            0 
    60 - 64 :           0            0            0            0 
      cos: incoming 
      0 -  4 :      156661            0            0            0            0 
      5 -  7 :           0            0            0 
      cos: outgoing
      0 -  4 :           4            0            0            0            0 
      5 -  7 :           0            0            0 
      output queues enqueued:
    queue:    threshold1   threshold2   threshold3
    queue 0:           0           0           0
    queue 1:           4           0           0
    queue 2:           0           0           0
    queue 3:           0           0      112066
      output queues dropped:
    queue:    threshold1   threshold2   threshold3
    queue 0:           0           0           0
    queue 1:           0           0           0
    queue 2:           0           0           0
    queue 3:           0           0           0
    Policer: Inprofile:            0 OutofProfile:            0
    Question!
    Why i have 112066 packets in output queue 3, then bitrate output - 5 minute output rate 0 bits/sec, 0 packets/sec  and 7 packets output, 576 bytes after clear.

    I have any time this bitrate.
    a few hours later I see:
    bm18.lan#sh mls q int gi0/10 st
    GigabitEthernet0/10 (All statistics are in packets)
      dscp: incoming 
      0 -  4 :   849303034            0            0            0            0 
      5 -  9 :           0            0            0            0            0 
    10 - 14 :           0            0            0            0            0 
    15 - 19 :           0            0            0            0            0 
    20 - 24 :           0            0            0            0            0 
    25 - 29 :           0            0            0            0            0 
    30 - 34 :           0            0            0            0            0 
    35 - 39 :           0            0            0            0            0 
    40 - 44 :           0            0            0            0            0 
    45 - 49 :           0            0            0         3517            0 
    50 - 54 :           0            0            0            0            0 
    55 - 59 :           0            0            0            0            0 
    60 - 64 :           0            0            0            0 
      dscp: outgoing
      0 -  4 :       45265            0            0            0            0 
      5 -  9 :           0            0            0            0            0 
    10 - 14 :           0            0            0            0            0 
    15 - 19 :           0            0            0            0            0 
    20 - 24 :           0            0            0            0            0 
    25 - 29 :           0            0            0            0            0 
    30 - 34 :           0            0            0            0            0 
    35 - 39 :           0            0            0            0            0 
    40 - 44 :           0            0            0            0            0 
    45 - 49 :           0            0            0            0            0 
    50 - 54 :           0            0            0            0            0 
    55 - 59 :           0            0            0            0            0 
    60 - 64 :           0            0            0            0 
      cos: incoming 
      0 -  4 :   849324148            0            0            0            0 
      5 -  7 :           0            0            0 
      cos: outgoing
      0 -  4 :       45265            0            0            0            0 
      5 -  7 :           0            0            0 
      output queues enqueued:
    queue:    threshold1   threshold2   threshold3
    queue 0:           0           0           0
    queue 1:       45265           0        4071
    queue 2:           0           0           0
    queue 3:           0           0  605666519
      output queues dropped:
    queue:    threshold1   threshold2   threshold3
    queue 0:           0           0           0
    queue 1:           0           0           0
    queue 2:           0           0           0
    queue 3:           0           0           0
    Policer: Inprofile:            0 OutofProfile:            0
    send:
    bm18.lan#sh mls q int gi0/10 st
    GigabitEthernet0/10 (All statistics are in packets)
      dscp: incoming 
      0 -  4 :   849303034            0            0            0            0 
      5 -  9 :           0            0            0            0            0 
    10 - 14 :           0            0            0            0            0 
    15 - 19 :           0            0            0            0            0 
    20 - 24 :           0            0            0            0            0 
    25 - 29 :           0            0            0            0            0 
    30 - 34 :           0            0            0            0            0 
    35 - 39 :           0            0            0            0            0 
    40 - 44 :           0            0            0            0            0 
    45 - 49 :           0            0            0         3517            0 
    50 - 54 :           0            0            0            0            0 
    55 - 59 :           0            0            0            0            0 
    60 - 64 :           0            0            0            0 
      dscp: outgoing
      0 -  4 :       45265            0            0            0            0 
      5 -  9 :           0            0            0            0            0 
    10 - 14 :           0            0            0            0            0 
    15 - 19 :           0            0            0            0            0 
    20 - 24 :           0            0            0            0            0 
    25 - 29 :           0            0            0            0            0 
    30 - 34 :           0            0            0            0            0 
    35 - 39 :           0            0            0            0            0 
    40 - 44 :           0            0            0            0            0 
    45 - 49 :           0            0            0            0            0 
    50 - 54 :           0            0            0            0            0 
    55 - 59 :           0            0            0            0            0 
    60 - 64 :           0            0            0            0 
      cos: incoming 
      0 -  4 :   849324148            0            0            0            0 
      5 -  7 :           0            0            0 
      cos: outgoing
      0 -  4 :       45265            0            0            0            0 
      5 -  7 :           0            0            0 
      output queues enqueued:
    queue:    threshold1   threshold2   threshold3
    queue 0:           0           0           0
    queue 1:       45265           0        4071
    queue 2:           0           0           0
    queue 3:           0           0  605666519
      output queues dropped:
    queue:    threshold1   threshold2   threshold3
    queue 0:           0           0           0
    queue 1:           0           0           0
    queue 2:           0           0           0
    queue 3:           0           0           0
    Policer: Inprofile:            0 OutofProfile:            0
    bm18.lan#
    bm18.lan#
    bm18.lan#
    bm18.lan#
    bm18.lan#
    bm18.lan#
    bm18.lan#
    bm18.lan#
    bm18.lan#
    bm18.lan#                     
    bm18.lan#
    bm18.lan#
    bm18.lan#
    bm18.lan#
    bm18.lan#clear mls qos int st
    bm18.lan#
    bm18.lan#
    bm18.lan#clear counters
    Clear "show interface" counters on all interfaces [confirm]
    bm18.lan#
    bm18.lan#
    bm18.lan#
    bm18.lan#sh mls qos int gi0/10 st   
    GigabitEthernet0/10 (All statistics are in packets)
      dscp: incoming 
      0 -  4 :     1141981            0            0            0            0 
      5 -  9 :           0            0            0            0            0 
    10 - 14 :           0            0            0            0            0 
    15 - 19 :           0            0            0            0            0 
    20 - 24 :           0            0            0            0            0 
    25 - 29 :           0            0            0            0            0 
    30 - 34 :           0            0            0            0            0 
    35 - 39 :           0            0            0            0            0 
    40 - 44 :           0            0            0            0            0 
    45 - 49 :           0            0            0            3            0 
    50 - 54 :           0            0            0            0            0 
    55 - 59 :           0            0            0            0            0 
    60 - 64 :           0            0            0            0 
      dscp: outgoing
      0 -  4 :          92            0            0            0            0 
      5 -  9 :           0            0            0            0            0 
    10 - 14 :           0            0            0            0            0 
    15 - 19 :           0            0            0            0            0 
    20 - 24 :           0            0            0            0            0 
    25 - 29 :           0            0            0            0            0 
    30 - 34 :           0            0            0            0            0 
    35 - 39 :           0            0            0            0            0 
    40 - 44 :           0            0            0            0            0 
    45 - 49 :           0            0            0            0            0 
    50 - 54 :           0            0            0            0            0 
    55 - 59 :           0            0            0            0            0 
    60 - 64 :           0            0            0            0 
      cos: incoming 
      0 -  4 :     1142010            0            0            0            0 
      5 -  7 :           0            0            0 
      cos: outgoing
      0 -  4 :          92            0            0            0            0 
      5 -  7 :           0            0            0 
      output queues enqueued:
    queue:    threshold1   threshold2   threshold3
    queue 0:           0           0           0
    queue 1:          92           0           5
    queue 2:           0           0           0
    queue 3:           0           0      810894
      output queues dropped:
    queue:    threshold1   threshold2   threshold3
    queue 0:           0           0           0
    queue 1:           0           0           0
    queue 2:           0           0           0
    queue 3:           0           0           0
    Policer: Inprofile:            0 OutofProfile:            0
    bm18.lan#
    bm18.lan#
    bm18.lan#sh int gi0/10
    GigabitEthernet0/10 is up, line protocol is up (connected)
      Hardware is Gigabit Ethernet, address is 0019.e7b1.c68a (bia 0019.e7b1.c68a)
      Description: IPTV
      MTU 1500 bytes, BW 1000000 Kbit/sec, DLY 10 usec,
         reliability 255/255, txload 1/255, rxload 89/255
      Encapsulation ARPA, loopback not set
      Keepalive set (10 sec)
      Full-duplex, 1000Mb/s, media type is 10/100/1000BaseTX
      input flow-control is off, output flow-control is unsupported
      ARP type: ARPA, ARP Timeout 04:00:00
      Last input 00:00:07, output 00:00:06, output hang never
      Last clearing of "show interface" counters 00:00:37
      Input queue: 0/75/0/0 (size/max/drops/flushes); Total output drops: 0
      Queueing strategy: fifo
      Output queue: 0/40 (size/max)
      5 minute input rate 351051000 bits/sec, 32219 packets/sec
      5 minute output rate 0 bits/sec, 0 packets/sec
         1202212 packets input, 1637377057 bytes, 0 no buffer
         Received 1202205 broadcasts (1202205 multicasts)
         0 runts, 0 giants, 0 throttles
         0 input errors, 0 CRC, 0 frame, 0 overrun, 0 ignored
         0 watchdog, 1202205 multicast, 0 pause input
         0 input packets with dribble condition detected
        83 packets output, 6682 bytes, 0 underruns
         0 output errors, 0 collisions, 0 interface resets
         0 unknown protocol drops
         0 babbles, 0 late collision, 0 deferred
         0 lost carrier, 0 no carrier, 0 pause output
         0 output buffer failures, 0 output buffers swapped out
    bm18.lan#
    bm18.lan#
    Queue counter is reset to 0, and after 10-15 seconds I see 810,894 packets, although a sh Int gi0/10 I see only 83 outgoing packet!

  • OID for "output queue drops" ?

    Hi All!
    We use Zenoss Enterprise to monitor our ~ 3200 Cisco devices. We have successfully been able to use OIDs such as 1.3.6.1.2.1.2.2.1.20 and 1.3.6.1.2.1.2.2.1.14 to keep an eye on ifInErrors and ifOutErrors. However, we need to monitor the transmit output queue drops, i.e. the stat reported via sh int <interface> :
    Input queue: 0/75/0/0 (size/max/drops/flushes); Total output drops: 405496
    Please be gentle with me - I am NOT a SNMP guru. (I think it ought to be called CNMP - Complex Network Management Protocol ;-) . But, a starting point would be an OID that reports that value, even if it is a simple counter, we can take it from there.
    Here's a screen shot of the Performance Template that is workin for montitoring other data:
    Thanks!
    Steve

    Success! Found it here:
    http://tools.cisco.com/Support/SNMP/do/BrowseOID.do?local=en&translate=Translate&objectInput=1.3.6.1.4.1.9.2.2.1.1.27
    Thanks for being there for me, people - no really, I'm never sarcastic. Sometimes nothing does the trick like a little peer pressure combined with Mr. Google. This is a great forum with a very easy to use engine.
    Here are the results from Zenoss:
    Executing command
    snmpwalk -cxxxxx -v2c 10.254.248.6 1.3.6.1.4.1.9.2.2.1.1.27
    against ECB-3560G-1A.6.episd.org
    SNMPv2-SMI::enterprises.9.2.2.1.1.27.1 = INTEGER: 0
    SNMPv2-SMI::enterprises.9.2.2.1.1.27.248 = INTEGER: 0
    SNMPv2-SMI::enterprises.9.2.2.1.1.27.5004 = INTEGER: 16846
    SNMPv2-SMI::enterprises.9.2.2.1.1.27.10101 = INTEGER: 110287486
    SNMPv2-SMI::enterprises.9.2.2.1.1.27.10102 = INTEGER: 0
    SNMPv2-SMI::enterprises.9.2.2.1.1.27.10103 = INTEGER: 0
    SNMPv2-SMI::enterprises.9.2.2.1.1.27.10104 = INTEGER: 0
    SNMPv2-SMI::enterprises.9.2.2.1.1.27.10105 = INTEGER: 0
    SNMPv2-SMI::enterprises.9.2.2.1.1.27.10106 = INTEGER: 0
    SNMPv2-SMI::enterprises.9.2.2.1.1.27.10107 = INTEGER: 0
    SNMPv2-SMI::enterprises.9.2.2.1.1.27.10108 = INTEGER: 0
    SNMPv2-SMI::enterprises.9.2.2.1.1.27.10109 = INTEGER: 0
    SNMPv2-SMI::enterprises.9.2.2.1.1.27.10110 = INTEGER: 0
    SNMPv2-SMI::enterprises.9.2.2.1.1.27.10111 = INTEGER: 0
    SNMPv2-SMI::enterprises.9.2.2.1.1.27.10112 = INTEGER: 0
    SNMPv2-SMI::enterprises.9.2.2.1.1.27.10113 = INTEGER: 0
    SNMPv2-SMI::enterprises.9.2.2.1.1.27.10114 = INTEGER: 9
    SNMPv2-SMI::enterprises.9.2.2.1.1.27.10115 = INTEGER: 0
    SNMPv2-SMI::enterprises.9.2.2.1.1.27.10116 = INTEGER: 0
    SNMPv2-SMI::enterprises.9.2.2.1.1.27.10117 = INTEGER: 6020
    SNMPv2-SMI::enterprises.9.2.2.1.1.27.10118 = INTEGER: 0
    SNMPv2-SMI::enterprises.9.2.2.1.1.27.10119 = INTEGER: 622
    SNMPv2-SMI::enterprises.9.2.2.1.1.27.10120 = INTEGER: 0
    SNMPv2-SMI::enterprises.9.2.2.1.1.27.10121 = INTEGER: 0
    SNMPv2-SMI::enterprises.9.2.2.1.1.27.10122 = INTEGER: 0
    SNMPv2-SMI::enterprises.9.2.2.1.1.27.10123 = INTEGER: 0
    SNMPv2-SMI::enterprises.9.2.2.1.1.27.10124 = INTEGER: 0
    SNMPv2-SMI::enterprises.9.2.2.1.1.27.10125 = INTEGER: 0
    SNMPv2-SMI::enterprises.9.2.2.1.1.27.10126 = INTEGER: 0
    SNMPv2-SMI::enterprises.9.2.2.1.1.27.10127 = INTEGER: 0
    SNMPv2-SMI::enterprises.9.2.2.1.1.27.10128 = INTEGER: 0
    SNMPv2-SMI::enterprises.9.2.2.1.1.27.10129 = INTEGER: 0
    SNMPv2-SMI::enterprises.9.2.2.1.1.27.10130 = INTEGER: 0
    SNMPv2-SMI::enterprises.9.2.2.1.1.27.10131 = INTEGER: 0
    SNMPv2-SMI::enterprises.9.2.2.1.1.27.10132 = INTEGER: 0
    SNMPv2-SMI::enterprises.9.2.2.1.1.27.10133 = INTEGER: 0
    SNMPv2-SMI::enterprises.9.2.2.1.1.27.10134 = INTEGER: 0
    SNMPv2-SMI::enterprises.9.2.2.1.1.27.10135 = INTEGER: 0
    SNMPv2-SMI::enterprises.9.2.2.1.1.27.10136 = INTEGER: 0
    SNMPv2-SMI::enterprises.9.2.2.1.1.27.10137 = INTEGER: 0
    SNMPv2-SMI::enterprises.9.2.2.1.1.27.10138 = INTEGER: 0
    SNMPv2-SMI::enterprises.9.2.2.1.1.27.10139 = INTEGER: 0
    SNMPv2-SMI::enterprises.9.2.2.1.1.27.10140 = INTEGER: 0
    SNMPv2-SMI::enterprises.9.2.2.1.1.27.10141 = INTEGER: 0
    SNMPv2-SMI::enterprises.9.2.2.1.1.27.10142 = INTEGER: 0
    SNMPv2-SMI::enterprises.9.2.2.1.1.27.10143 = INTEGER: 0
    SNMPv2-SMI::enterprises.9.2.2.1.1.27.10144 = INTEGER: 0
    SNMPv2-SMI::enterprises.9.2.2.1.1.27.10145 = INTEGER: 0
    SNMPv2-SMI::enterprises.9.2.2.1.1.27.10146 = INTEGER: 0
    SNMPv2-SMI::enterprises.9.2.2.1.1.27.10147 = INTEGER: 0
    SNMPv2-SMI::enterprises.9.2.2.1.1.27.10148 = INTEGER: 57735401
    SNMPv2-SMI::enterprises.9.2.2.1.1.27.10149 = INTEGER: 16846
    SNMPv2-SMI::enterprises.9.2.2.1.1.27.10150 = INTEGER: 0
    SNMPv2-SMI::enterprises.9.2.2.1.1.27.10151 = INTEGER: 0
    SNMPv2-SMI::enterprises.9.2.2.1.1.27.10152 = INTEGER: 0
    SNMPv2-SMI::enterprises.9.2.2.1.1.27.10501 = INTEGER: 0
    Steve

  • Output queue drops

    I just recently cleared the counters on this, and I see this below. Customer states the internet is 'slow'. They have a full 100mbs connection no policy added to interface. I have increased the hold queue as you can see, but still have drops. My question is, why isnt the output queue showing any activity? It still shows 0/150 (size/max) even when its dropping. Shouldnt this number be a percentage or atleast a 150/150 when it starts dropping so you can try to figure out where a value should be?
    reliability 255/255, txload 10/255, rxload 1/255
    Input queue: 0/75/0/0 (size/max/drops/flushes); Total output drops: 2828
    Queueing strategy: fifo
    Output queue: 0/150 (size/max)
    30 second input rate 438000 bits/sec, 312 packets/sec
    30 second output rate 3925000 bits/sec, 466 packets/sec

    I am still plagued with this problem. Hopefully I will have some real answers next week with whats going on. I have a Cisco rep coming into town and should be able to work at this all week.
    It appears to be strictly switch related. Going from a 1GIG interface from the core, down to 10mbs seems to be where the output drops are happening on the customers interface. I have moved a all policing/shaping onto the 1GBS core link, and still get drops. Although it is not as bad as it used to be.... I have also reconfigured the Ethernet interface to be 'auto' rather than hard coded so the customer is free to use whatever port speed they want and its rate shaped off another port.
    Does anyone else have problems with this ME3400 line from Cisco? Is anyone else seeing the massive output drops?
    If not, would love to see a sample config on an Internet link type of setup and a P2P setup config...

  • Qos using priority queue drops

    I have following config for Qos.
    Basically Access-list match the voip/signalling traffic & put that in High queue. I am trying to figure without hight utilization why I am seeing output drops in high queue.
    7206#sh int s5/1/5:0
    Serial5/1/5:0 is up, line protocol is up
    Hardware is PA-MC-2T3+
    Description: T1
    Internet address is 172.17.133.105/30
    MTU 1500 bytes, BW 1536 Kbit, DLY 20000 usec,
    reliability 255/255, txload 24/255, rxload 23/255
    Encapsulation HDLC, crc 16, loopback not set
    Keepalive set (10 sec)
    Last input 00:00:06, output 00:00:00, output hang never
    Last clearing of "show interface" counters 01:58:03
    Input queue: 0/75/0/0 (size/max/drops/flushes); Total output drops: 1800
    Queueing strategy: priority-list 4
    Output queue (queue priority: size/max/drops):
    high: 0/20/1764, medium: 0/20/0, normal: 0/15/36, low: 0/15/0
    5 minute input rate 143000 bits/sec, 82 packets/sec
    5 minute output rate 145000 bits/sec, 83 packets/sec
    734269 packets input, 148368640 bytes, 0 no buffer
    Received 708 broadcasts, 0 runts, 0 giants, 0 throttles
    0 input errors, 0 CRC, 0 frame, 0 overrun, 0 ignored, 0 abort
    734855 packets output, 148838576 bytes, 0 underruns
    0 output errors, 0 collisions, 0 interface resets
    0 output buffer failures, 0 output buffers swapped out
    0 carrier transitions no alarm present
    Timeslot(s) Used: 1-24, subrate: 1536Kb/s, transmit delay is 0 flags
    non-inverted data
    ==============================================================================
    7200#sh run int s2/1/5:0
    Building configuration...
    Current configuration : 254 bytes
    interface Serial2/1/5:0
    description T1
    ip address x.x.x.x
    no ip redirects
    no ip unreachables
    no ip proxy-arp
    no snmp trap link-status
    priority-group 4
    no cdp enable
    end
    ====================================================================================
    Define access-list to match voice/signalling traffic
    access-list 140 permit udp any any range 1024 1151
    access-list 140 permit udp any any range 16384 32767
    access-list 140 permit udp any any eq 2427
    access-list 140 permit udp any any eq 2429
    access-list 140 permit udp any any eq 5060
    priority-list 4 protocol ip high list 140
    priority-list 4 queue-limit 20 20 15 15

    Hi,
    your queue limit is 20 packets. This can explain the behaviour. If there are 20 packets in the queueing system waiting to be serviced any newly arriving packet will be dropped.
    Basically you can have drops in any queue in any queueing system if there is a permanent overload situation. There is no magic trick, if you f.e. permanently send 2 Mbps voip towards a T1. There will be drops.
    QoS does not create resources, it just distributes them among your important traffic classes.
    Besides this I also would suggest you to use class based queueing based on Modular QoS CLI (MQC). It is more flexible and precise than the old legacy methods like priority queueing, which you are using. On the other hand, if this is sufficient for you, why not.
    Regards, Martin

  • Input Queue drops

    Hi guys I am having lot of input queue drops on one of our remote router which has got an ipsec protected gre tunnel towards our main branch
     Input queue: 0/75/168173/8 (size/max/drops/flushes); Total output drops: 0
     Throttle count         37
     Drops         RP    1770332         SP          0
    This is the output of an interface connecting to ISP
    The other thing I would like to mention here is we have some users who connects via cisco vpn client to other sites over an already established ipsec/gre tunnel so would that be a reason of having drops?
    Do I need to alter the mtu for an additional gre overhead of second tunnel
    Currently tunnel interface settings are
    ip mtu 1476
    ip tcp adjust-mss 1380
    Many thanks

    Disclaimer
    The Author of this posting offers the information contained within this posting without consideration and with the reader's understanding that there's no implied or expressed suitability or fitness for any purpose. Information provided is for informational purposes only and should not be construed as rendering professional advice of any kind. Usage of this posting's information is solely at reader's own risk.
    Liability Disclaimer
    In no event shall Author be liable for any damages whatsoever (including, without limitation, damages for loss of use, data or profit) arising out of the use or inability to use the posting's information even if Author has been advised of the possibility of such damage.
    Posting
    Input queue drops can be an indication of process switching (which is unable to keep up with what's offered).
    If it's just short bursts, increasing the input queue value might mitigate.
    Have you reviewed Cisco's documents for troubleshooting this?
    BTW, if your GRE tunnel is "protected", the MTU is likely too large as might also be your MSS adjust.
    If you're just doing GRE, your MSS adjust is too small.

  • ME 2600X input queue drops

    We have started to install ME2600X as access switch for FTTH
    Trunk ports are configured with rep and service instances
    These interfaces are facing Cat 4500X switches with rep edge ports. Northbound is a 6880X VSS and this is connected to the legacy network consisting of a couple of Cat6500 + loads of Catalyst switches
    We see loads of input queue drops in ME 2600X on the trunk interfaces. Even if I limit the allowed vlans out from the 4500X to the ME2600X the amount of dropped packets are still about half of the number of packets received on the interface.
    Captured traffic going out of the Cat4500X towards the ME 2600X showed mostly what I suspect is REP traffic. "Show mac traffic interface" show that all packers dropped are destined for "RP".
    We do not have clients on any ports yet so all traffic are inbound to the switch
    I need info and help troubleshooting this. What are the criteria for drops and how do I find what is dropped on this model?

    Config of REP port except the service instances
    interface TenGigabitEthernet0/45
     description TRAMAN-STH-02
     no ip address
     carrier-delay msec 200
     rep segment 1
     no keepalive
     soak link notification 10
     ip dhcp snooping trust
     l2protocol peer cdp lacp
     l2protocol forward stp vtp dtp pagp dot1x
    Here is an example of the amount of drops ver input
    Switch#show int te0/45
      Input queue: 0/75/337/0 (size/max/drops/flushes); Total output drops: 0
      5 minute input rate 59000 bits/sec, 10 packets/sec
    2659 packets input, 1976424 bytes, 0 no buffer
         Received 745 broadcasts (0 IP multicasts)
         0 runts, 0 giants, 0 throttles
         0 input errors, 0 CRC, 0 frame, 0 overrun, 0 ignored
         0 watchdog, 0 multicast, 0 pause input
    Switch#show int te0/45 summ
     *: interface is up
     IHQ: pkts in input hold queue     IQD: pkts dropped from input queue
     OHQ: pkts in output hold queue    OQD: pkts dropped from output queue
     RXBS: rx rate (bits/sec)          RXPS: rx rate (pkts/sec)
     TXBS: tx rate (bits/sec)          TXPS: tx rate (pkts/sec)
     TRTL: throttle count
      Interface                   IHQ       IQD       OHQ       OQD      RXBS      RXPS      TXBS      TXPS      TRTL
    * Te0/45                        0       533         0         0     64000        16      3000         3         0
    switch#show int te0/45 switching
    TenGigabitEthernet0/45 TRAMAN-STH-02
              Throttle count          0
                       Drops         RP    5491108         SP          0
                 SPD Flushes       Fast          0        SSE          0
                 SPD Aggress       Fast          0
                SPD Priority     Inputs          0      Drops          0
        Protocol  CDP
              Switching path    Pkts In   Chars In   Pkts Out  Chars Out
                     Process      17267    8029155      19179    7690779
                Cache misses          0          -          -          -
                        Fast          0          0          0          0
                   Auton/SSE          0          0          0          0
        Protocol  Other
              Switching path    Pkts In   Chars In   Pkts Out  Chars Out
                     Process          0          0    1150382  109509702
                Cache misses          0          -          -          -
                        Fast          0          0          0          0
                   Auton/SSE          0          0          0          0
        NOTE: all counts are cumulative and reset only after a reload.

  • Output packets drops on Router interface

    Hi,
    As shown in attached diagram we have connected DC and site with two ISP.
    RTR1 and RTR2 are in HSRP mode and RTR2 is active router for site
    We are seeing packet drops on DC RTR2 interfece connected to Sprint MPLS.
    We have a site with two isp (Sprint MPLS and P2P link). Site is running on Sprint ISP.
    We are seeing out put errors on DC RTR2 Sprint interface,  when we failover site to P2P link from sprint.
    And when fail over back to Sprint at site we are not seeing any output packets drops on DC RTR2 sprint link.
    MTU 1500 bytes, BW 100000 Kbit, DLY 100 usec,
    reliability 255/255, txload 36/255, rxload 12/255
    Encapsulation ARPA, loopback not set
    Keepalive set (10 sec)
    Full-duplex, 100Mb/s, media type is RJ45
    output flow-control is XON, input flow-control is XON
    ARP type: ARPA, ARP Timeout 04:00:00
    Last input 00:00:00, output 00:00:00, output hang never
    Last clearing of "show interface" counters 1w0d
    Input queue: 0/75/0/0 (size/max/drops/flushes); Total output drops: 82137
    Queueing strategy: fifo
    Output queue: 0/40 (size/max)
    5 minute input rate 4722000 bits/sec, 1449 packets/sec
    5 minute output rate 14469000 bits/sec, 2088 packets/sec
    601690470 packets input, 1836920253 bytes, 0 no buffer
    Received 134822 broadcasts, 0 runts, 0 giants, 0 throttles
    0 input errors, 0 CRC, 0 frame, 0 overrun, 0 ignored
    0 watchdog, 134790 multicast, 0 pause input
    0 input packets with dribble condition detected
    858756749 packets output, 2658785694 bytes, 0 underruns
    0 output errors, 0 collisions, 0 interface resets
    0 unknown protocol drops
    0 babbles, 0 late collision, 0 deferred
    0 lost carrier, 0 no carrier, 0 pause output
    0 output buffer failures, 0 output buffers swapped out

    Sh int
     MTU 1500 bytes, BW 100000 Kbit, DLY 100 usec,
         reliability 255/255, txload 36/255, rxload 12/255
      Encapsulation ARPA, loopback not set
      Keepalive set (10 sec)
      Full-duplex, 100Mb/s, media type is RJ45
      output flow-control is XON, input flow-control is XON
      ARP type: ARPA, ARP Timeout 04:00:00
      Last input 00:00:00, output 00:00:00, output hang never
      Last clearing of "show interface" counters 1w0d
      Input queue: 0/75/0/0 (size/max/drops/flushes); Total output drops: 82137
      Queueing strategy: fifo
      Output queue: 0/40 (size/max)
      5 minute input rate 4722000 bits/sec, 1449 packets/sec
      5 minute output rate 14469000 bits/sec, 2088 packets/sec
         601690470 packets input, 1836920253 bytes, 0 no buffer
         Received 134822 broadcasts, 0 runts, 0 giants, 0 throttles
         0 input errors, 0 CRC, 0 frame, 0 overrun, 0 ignored
         0 watchdog, 134790 multicast, 0 pause input
         0 input packets with dribble condition detected
         858756749 packets output, 2658785694 bytes, 0 underruns
         0 output errors, 0 collisions, 0 interface resets
         0 unknown protocol drops
         0 babbles, 0 late collision, 0 deferred
         0 lost carrier, 0 no carrier, 0 pause output
         0 output buffer failures, 0 output buffers swapped out

  • QOS fair queue on fast ethernet

    I started with a company and they have fair queue 64 256 0 configured on fast ethernet. I beleive that fair queue was only meant for WAN links 2mps or less. I have noticed many output drops and thought that it was relate to the fair queueing tail drops. Was I correct by removing the fair queueing and just defaulting to FIFO?

    Totally agreed on the simple is the best. Simplify the configuration, remove the unused commmand may also improve the performance. Due to lowe CPU process required.
    Moreove, if there is not many tunnel, ipsec, ip accounting, etc. CPU intensive process, then the 3660 should be good enough.
    I can't comment why the management purchase new model (but not the high end) to replace 3660. There should be some reasons behind. Don't worry about the new hardware, just try to explore new feature and benefit from the new box that can provide to your company.
    Did you checked the CPU loading of the 3660 ? If it is not high (>50%) then it shouldn't be the hardware problem.
    Hope this helps.

  • QoS - Hardware Queue

    Hello people!
    Got a quick Q on QoS.
    What is the difference between txload and tx-ring, and is txload = hardware queue?
    I want to find out the limit of the hardware queue on our sw6506 but I'm having no luck
    try to use command sh controllers int g1/1 - nothing referring to tx-ring
    I'm trying to check if there's any congestion - sh int g1/1 - not sure what to look at!
    Any one got ideas?
    =[

    Andy-
    I'm no expert on QoS, I only get to play with on occasion and I took the class a few years ago. I do believe I can answer your questions though.
    1. That is correct, if the Tx ring is not full the router will use the default queueing mechanism to transfer packets.
    2. I realize this is an example, but here it would be best to set the links speed to 100MB. Hardly realistic I know. You would need to police the traffic and possibly shape it.
    3. It's up to you. You can drop them, create a burst and forward them, remark them, there are a bunch of options you can do.
    An excellent resource for QoS is the SRND. Actually the QoS class offered by GK uses the SRND for the training manual. You can find it here-
    http://www.cisco.com/en/US/docs/solutions/Enterprise/WAN_and_MAN/QoS_SRND/QoS-SRND-Book.html
    Hope that helps.

  • Calls in queue drop when first call is answered

     When all agents are busy and there are multiple calls in queue, at the point a call gets routed to an agent and answered from queue, the other calls in queue hear the disconnect prompt.
    This is CME 9.1 on  Version 15.0(1r)M16
    application
     service queue flash:app-b-acd-2.1.2.3.tcl
      param queue-len 30
      param aa-hunt1 7426701
      param queue-manager-debugs 1
      param number-of-hunt-grps 1
     service KCC flash:app-b-acd-aa-2.1.2.3.tcl
      paramspace english index 1
      param handoff-string KCC
      paramspace english language en
      param call-retry-timer 15
      param service-name queue
      param drop-through-option 1
      param second-greeting-time 60
      paramspace english location flash:
      param drop-through-prompt _TYFC.au
      param send-account true
      param max-time-vm-retry 3
      param voice-mail 1426900
      param max-time-call-retry 1400
      param aa-pilot 7427701
      param number-of-hunt-grps 1
    Thanks in advance.
    HHe

    Try this , see if that helps...
    param queue-len number
    Router(config-app-param)# param queue-len 15
    Sets the maximum number of calls allowed in each ephone hunt group's call queue used by Cisco Unified CME B-ACD.
    •number—Number of calls that can be waiting in the call queue for each ephone hunt group. The range is from 1 to 30. The default is 10.

  • How do I track down QOS "Aggregate Drops" in a 6807-VSS switch?

    IOS = 15.1(2)SY1
    When I do a "show platform qos" everything looks good except for this:
     ----- Switch [1], Module [3] -----
                     Counter                  IFE Pkts        IFE Bytes                 OFE Pkts           OFE Bytes
              Policing Drops        0                         0                                216304              16888896     
           Policing Forwards     2935238201     5068976519092     2949830653     5069751062945
    Police-hi Actions (Lvl3)    0                         0                                0                          0            
    Police-lo Actions (Lvl2)    0                         0                                0                          0            
             Aggregate Drops    0                         0                                263889               16888896     
          Aggregate Forwards 2935238198     5068976518864     2949830650      5069751062717
    Any idea if these drops are QOS related and/or how to get more information about them in order to troubleshoot?  OFE means 'Output Forwarding Engine'.   There are no input or output queue drops on any of the interfaces doing a "show interface gx/x/x."
    Thanks.

    Aggregate drops is just a total of drops from all the different internal processes.  The OFE Bytes matches the policing drops.  I'd assume policing is what caused these drops.  The packet number difference may be due to fragmentation.

  • Total output drops & dot1dBridgeEventsV2

    I am seen a lot of "Total output drops: " in the LAN/WAN Router, does any one have any documents that plains the cause of "Total output drops" and what it it's?
    Also I am getting a lot of traps in the LAN, but I can't find documents that explains the event, "dot1dBridgeEventsV2" Can you guys guide me to a document where it explains the events?
    Thanks

    Total output drops is the number of packets in the output queue that have been dropped because of a full queue. Check out the following link for troubleshooting input queue drops and output queue drops :
    http://www.cisco.com/warp/public/63/queue_drops.html

  • Catalyst 2960-S Stack Interface Packet Drop

    Hi all!
    I have a 2960-S stack with the following behavior:
    SWITCH#sh int g1/0/26
         Input queue: 0/75/0/0 (size/max/drops/flushes); Total output drops: 12275
    When I issue the show mls qos interface g1/0/26 statistics:
    SWITCH#show mls qos interface g1/0/26 statistics
    GigabitEthernet1/0/26 (All statistics are in packets)
      dscp: incoming 
      0 -  4 :    35356866        0            0            0            0 
      5 -  9 :            0            0            0            2            0 
    10 - 14 :           0            0            0            0            0 
    15 - 19 :           0            0            0            0            0 
    20 - 24 :           0            0            0            0            0 
    25 - 29 :           0            0            0            0            0 
    30 - 34 :           0            0            0            0            0 
    35 - 39 :           0            0            0            0            0 
    40 - 44 :      634354        0            0            0            0 
    45 - 49 :           0     49446819      0            0            0 
    50 - 54 :           0            0            0            0            0 
    55 - 59 :           0            0            0            0            0 
    60 - 64 :           0            0            0            0 
      dscp: outgoing
      0 -  4 :     6835883         0            0            0            0 
      5 -  9 :            0             0            0     43973612      0 
    10 - 14 :           0            0            0            0            0 
    15 - 19 :           0            1            0            0            0 
    20 - 24 :           0            0            0            0       204586 
    25 - 29 :           0            0            0            0            0 
    30 - 34 :           0            0            0            0            0 
    35 - 39 :           0            0            0            0            0 
    40 - 44 :           2            0            0            0            0 
    45 - 49 :           0      2215325       0           55            0 
    50 - 54 :           0            0            0            0            0 
    55 - 59 :           0        29668         0            0            0 
    60 - 64 :           0            0            0            0           
      cos: incoming 
      0 -  4 :    35374153            2            0            0            0 
      5 -  7 :    50121685            0            0 
      cos: outgoing
      0 -  4 :    12975602     43973617        85081       204622          122 
      5 -  7 :    47659950          105     34377016 
      output queues enqueued:
    queue:    threshold1   threshold2   threshold3
    queue 0:           0           0    47659935
    queue 1:       92482     1222278    34432039
    queue 2:           0           0    13178400
    queue 3:           0           0    43982889
      output queues dropped:
    queue:    threshold1   threshold2   threshold3
    queue 0:           0           0          71
    queue 1:           0        1738           0
    queue 2:           0           0          20
    queue 3:           0           0      375553
    Policer: Inprofile:            0 OutofProfile:            0
    I need some help to read this output but it seems that packets are dropped at all queues, isn't it?
    Any help please?
    Thanks in advance!

    Please post the output to the following commands:
    1.  sh interface G1/0/26; and
    2.  sh controll e G1/0/26
    What kind of client is connected to port Gi1/0/26?

  • 3750X QoS Problems

    I'm new to setting up QoS so I would like some input.
    I'm setting up QoS on my 3750X:
    Cisco IOS Software, C3750E Software (C3750E-UNIVERSALK9-M), Version 15.2(2)E, RELEASE SOFTWARE (fc3)
    I enabled Auto QoS on the switch:
    mls qos map policed-dscp  0 10 18 24 46 to 8
    mls qos map cos-dscp 0 8 16 24 32 46 48 56
    mls qos srr-queue input bandwidth 70 30
    mls qos srr-queue input threshold 1 80 90
    mls qos srr-queue input priority-queue 2 bandwidth 30
    mls qos srr-queue input cos-map queue 1 threshold 2 3
    mls qos srr-queue input cos-map queue 1 threshold 3 6 7
    mls qos srr-queue input cos-map queue 2 threshold 1 4
    mls qos srr-queue input dscp-map queue 1 threshold 2 24
    mls qos srr-queue input dscp-map queue 1 threshold 3 48 49 50 51 52 53 54 55
    mls qos srr-queue input dscp-map queue 1 threshold 3 56 57 58 59 60 61 62 63
    mls qos srr-queue input dscp-map queue 2 threshold 3 32 33 40 41 42 43 44 45
    mls qos srr-queue input dscp-map queue 2 threshold 3 46 47
    mls qos srr-queue output cos-map queue 1 threshold 3 4 5
    mls qos srr-queue output cos-map queue 2 threshold 1 2
    mls qos srr-queue output cos-map queue 2 threshold 2 3
    mls qos srr-queue output cos-map queue 2 threshold 3 6 7
    mls qos srr-queue output cos-map queue 3 threshold 3 0
    mls qos srr-queue output cos-map queue 4 threshold 3 1
    mls qos srr-queue output dscp-map queue 1 threshold 3 32 33 40 41 42 43 44 45
    mls qos srr-queue output dscp-map queue 1 threshold 3 46 47
    mls qos srr-queue output dscp-map queue 2 threshold 1 16 17 18 19 20 21 22 23
    mls qos srr-queue output dscp-map queue 2 threshold 1 26 27 28 29 30 31 34 35
    mls qos srr-queue output dscp-map queue 2 threshold 1 36 37 38 39
    mls qos srr-queue output dscp-map queue 2 threshold 2 24
    mls qos srr-queue output dscp-map queue 2 threshold 3 48 49 50 51 52 53 54 55
    mls qos srr-queue output dscp-map queue 2 threshold 3 56 57 58 59 60 61 62 63
    mls qos srr-queue output dscp-map queue 3 threshold 3 0 1 2 3 4 5 6 7
    mls qos srr-queue output dscp-map queue 4 threshold 1 8 9 11 13 15
    mls qos srr-queue output dscp-map queue 4 threshold 2 10 12 14
    mls qos queue-set output 1 threshold 1 100 100 50 200
    mls qos queue-set output 1 threshold 2 125 125 100 400
    mls qos queue-set output 1 threshold 3 100 100 100 3200
    mls qos queue-set output 1 threshold 4 60 150 50 200
    mls qos queue-set output 1 buffers 15 25 40 20
    mls qos
    auto qos srnd4
    All ports are setup like this:
    interface GigabitEthernet1/0/1
     switchport mode access
     srr-queue bandwidth share 1 30 35 5
     priority-queue out
     mls qos trust dscp
     auto qos trust dscp
    The problem is this:
    I have an IPTV application that I tag with AF41 (DSCP 34):
    policy-map QoS-Ceton-InfiniTV-Policy
     class QoS-Ceton-InfiniTV-Data-Class
      set dscp af41
    But when I'm playing that application back on a client, packets are dropped when I'm also running Remote Desktop tagged with AF21 (DSCP 18).
    Temporarily, I solved the problem by changing all ports to queue-set 2:
    Queueset: 1
    Queue     :       1       2       3       4
    buffers   :      15      25      40      20
    threshold1:     100     125     100      60
    threshold2:     100     125     100     150
    reserved  :      50     100     100      50
    maximum   :     200     400    3200     200
    Queueset: 2
    Queue     :       1       2       3       4
    buffers   :      25      25      25      25
    threshold1:     100     200     100     100
    threshold2:     100     200     100     100
    reserved  :      50      50      50      50
    maximum   :     400     400     400     400
    What I don't get is Auto QoS is suppose to make this easy, isn't it?
    How come AF41 packets are dropped for AF21 packets?
    Thanks for any input.

    Even with queue-set 2, I still see drops, just not as many.
    GigabitEthernet1/0/27 (All statistics are in packets)
      dscp: incoming  
      0 -  4 :     7324189            0            0            0            0  
      5 -  9 :           0            0            0            0            0  
     10 - 14 :           0            0            0            0            0  
     15 - 19 :           0            0            0       236744            0  
     20 - 24 :           0            0            0            0            0  
     25 - 29 :           0         1127            0            0            0  
     30 - 34 :           0            0            0            0            0  
     35 - 39 :           0            0            0            0            0  
     40 - 44 :           0            0            0            0            0  
     45 - 49 :           0            0            0            0            0  
     50 - 54 :           0            0            0            0            0  
     55 - 59 :           0            0            0            0            0  
     60 - 64 :           0            0            0            0  
      dscp: outgoing
      0 -  4 :    17433393            2           94            0          163  
      5 -  9 :           0          291            0            1            0  
     10 - 14 :       30613            0            0            0            0  
     15 - 19 :           0         3822            0       281615            0  
     20 - 24 :           0            0            0            0       103072  
     25 - 29 :           0           11            0            0            0  
     30 - 34 :           0            0         7605            0     15387535  
     35 - 39 :           0            0            0            0            0  
     40 - 44 :           0            0            0            0            0  
     45 - 49 :           0            0            0        16394            0  
     50 - 54 :           0            0            0            0            0  
     55 - 59 :           0        18872            0            0            0  
     60 - 64 :           0            0            0            0  
      cos: incoming  
      0 -  4 :     7564272            0            0            0            0  
      5 -  7 :           0            0            0  
      cos: outgoing
      0 -  4 :    17467998        30614       285437       103083     15395140  
      5 -  7 :        7914        16394       209955  
      output queues enqueued:
     queue:    threshold1   threshold2   threshold3
     queue 0:           0           0        7605
     queue 1:    15673244      245425      264513
     queue 2:           0           0    17441610
     queue 3:           1       30602           0
      output queues dropped:
     queue:    threshold1   threshold2   threshold3
     queue 0:           0           0           0
     queue 1:           0           0           0
     queue 2:           0           0         588
     queue 3:           0           0           0
    Policer: Inprofile:            0 OutofProfile:            0

Maybe you are looking for

  • Can ypou move songs from one ipod to another?

    Is there a way to move songs from one way to another, if so can you tell me.

  • How to make a control table with the same number of rows of its itab

    I'm creating a control table, but it always have the maximum number of lines possible. How can I make it so that it has only the same number of rows of it's internal table?

  • Localization and special folder names

    Hi, I'd previously changed my Mac's language to Spanish, back to English to do some troubleshooting, and most recently back to Spanish. However, I've noticed that, contrary to the first time I'd changed it, several "special" folders in my home folder

  • Address already in use,Please help me!

    I install solaris in vm6. At first ,it will run fine,but today when i restart it , I get these error inetd[337]:Failed to bind to the port of service instance svc:/network/swat/tcp:default,proto tcp:Address already in use. Too many bind failures for

  • Can not install acrobat

    Exit Code: 6 Please see specific errors and warnings below for troubleshooting. For example,  ERROR: DW050 ... WARNING: DW065, DW066 ... -------------------------------------- Summary -------------------------------------- - 0 fatal error(s), 3 error