Questions about Customer Service and Prepaid Phones

Yes, I have had Straight Talk for over two years. The phone service its self was wonderful. I only came across three places within a 50 mile radios of not being able to get reception. After asking around I found out that Straight Talks service is through Verizon. Everyone I talk to says the Verizon Tower reception was the best. I have been waiting a total of 22 days for Straight Talk to send my replacement for my broken phone. I have had it and I am going to sell the phone on Ebay when I receive it. My service with Straight Talk ends in four days and I am really considering Verizon.. Wanting to do this over the weekend. I know if I purchase a phone from Verizon directly it will be shipped overnight.
The main thing I want to know is if Verizon has a Customer Call Center in the United States? Where I can speak to someone that speaks "Fluent" English and actually cares if I get good service or not.
I am older and I like basics with no change. So, these are the features I want on my new phone.
A phone with a 3 megapix are larger camera with video.
A phone with a touchscreen and a query keyboard.
I want a speak to text feature. The last phone had it but I have been told that a app can be put on a phone to do it if it doesn't have it..
I haven't never had any apps downloaded on my phone but still want options for some.
A phone that has GPS.
These are the main features I have got to have. Nothing else matters. Can anybody help a elderly old man find a basic phone with these features?
I would greatly appreciate any input from Verizon Users about Verizon's Customer Service Department and any suggestions for a good phone under $50. Of course I am not looking for necessarily a new phone with a lot of extras. Thanks and have a "Wonderful and Blessed Day". Chris

The docs haven't been moved over to the 8.1 docsite, but the 7.0 docs
for campaigns are still pretty much valid in 8.1. Look at:
http://e-docs.bea.com/wlp/docs70/dev/cmpaign.htm#998197
for more information.
Basic answers:
1. You can't from a campaign. It will always batch emails in the database.
2. Use the bea/weblogic81/portal/bin/mainmanager.bat|sh script, which
uses the com.bea.p13n.mail.MailManager command-line java class (JavaDoc
at http://e-docs.bea.com/wlp/docs81/javadoc/index.html). This can be
invoked from cron or at for regular email delivery. Also, the emails are
deposited in the MAIL_* tables
(http://e-docs.bea.com/wlp/docs81/db/4Schemas.html#1064602), so you
could implement a delivery system from that as well.
3. There are no parameters since the email delivery is invoked from a
command-line process.
Greg
surfboy wrote:
1.How to disable batch mode email in portal 8.1 Mail Service using
Campaign?
2.For batch mode email, when will it deliver?
3.Where can I admin those parameter besides the fields mapping in
portal Admin->Campaign Server and Mail Service?

Similar Messages

Complaint about customer service and business practices

I am creating this post to make public a complaint i have about unethical practices and poor customer service with Verizon.
Here is the story:
A few months back our landline stopped working. Called Verizon and followed all of the troubleshooting steps to try and fix the problem. No dice. I called again- they said they could send a tech out to fix the phone line- and was told specifically that if the problem was INSIDE the house and involved the tech coming INSIDE then there would be a $91 service charge. If the problem was OUTSIDE the house, no charge. So cautious that the problem might be inside, I replaced the phone jack and tried multiple phones etc to make sure it was not an inside issue. Called back and scheduled an appt. The tech came out- was extremely friendly and immediately located and fixed the problem- IN THE BOX OUTSIDE. Said there was a short in one of the lines at the box. It took him less than 5 min. I said- that was easy! He said- yup- and will save you money too (by not having to go inside). That was that. The next month we got our statement (we're on autopay)- and there it was- $91 charge. I called customer service- and after some passing around and review of the tech's notes by the rep- that stated he did NOT enter the house, they agreed to credit us back the $91 on our next bill. That was last month. Statement arrives today- NO CREDIT. I call back. After more passing around I am finally told that it was not credited because our "request" was denied. What? I said? The request was reviewed and denied based on the "notes" showing that i was "informed of the charges at the time of service"? Um, what? No i wasnt. I was informed MULTIPLE times PRIOR to the appt that i COULD incurr charges if the tech came in the house. He did not- his tech notes even state that. So now i get passed to a supervisor. He tells me that the tech notes state that i was told of the charges at the time of service. Funny- the month prior to that when i first called the notes did not state that at all- they simple said that he did not enter the house. Somehow after my "request" was filed the tech notes were modified. The supervisor was very curt and short and said the case was already reviewed and denied- no credit. He then goes on to say that the reason for the charge was because the tech did work on a line that LED into the house? What? Don't all the phone lines LEAD into the house? And regardless- it was explained several times to me that the ONLY charges would be if he came in the house. I have been a loyal Verizon customer for years- but i was shocked and quite frankly **bleep** off. NEVER was i told about any charges during the service. In fact i was told the exact opposite- that there would be NO charges since he never entered the house. This is a horribly deceptive practice- and i am NOT HAPPY. I told the "supervisor" so- who didnt seem to care at all- and told him that i would consider canceling my service because of this- at which he happily said "would you like me to transfer you to cancelations?" wow. Unfortunately I am still locked into my 2 year agreement- however i will unquestionably be looking to switch to brighthouse after its up and will be recommending likewise to my friends and family. You simply cannot tell a customer one thing and then charge them for another. Dont they record all the phone calls for "quality assurance"? Well if so, then they need to listen to the calls i made prior to the appt to ensure that i would NOT be charged if the tech did not enter the house. I triple confirmed this. Verizon has completely lost any credibility in my opinion. NOT HAPPY.

so yesterday i posted the below complaint about my experience getting charged for service on my landline. After some "private chatting" with various verizon people i got the response that follows. unbelievable. i will without a doubt be canceling my verizon service as soon as my contract is up and will definately be recommending the same to friends and family.
here is my original post from yesterday:
I am creating this post to make public a complaint i have about unethical practices and poor customer service with Verizon.
Here is the story:
A few months back our landline stopped working. Called Verizon and followed all of the troubleshooting steps to try and fix the problem. No dice. I called again- they said they could send a tech out to fix the phone line- and was told specifically that if the problem was INSIDE the house and involved the tech coming INSIDE then there would be a $91 service charge. If the problem was OUTSIDE the house, no charge. So cautious that the problem might be inside, I replaced the phone jack and tried multiple phones etc to make sure it was not an inside issue. Called back and scheduled an appt. The tech came out- was extremely friendly and immediately located and fixed the problem- IN THE BOX OUTSIDE. Said there was a short in one of the lines at the box. It took him less than 5 min. I said- that was easy! He said- yup- and will save you money too (by not having to go inside). That was that. The next month we got our statement (we're on autopay)- and there it was- $91 charge. I called customer service- and after some passing around and review of the tech's notes by the rep- that stated he did NOT enter the house, they agreed to credit us back the $91 on our next bill. That was last month. Statement arrives today- NO CREDIT. I call back. After more passing around I am finally told that it was not credited because our "request" was denied. What? I said? The request was reviewed and denied based on the "notes" showing that i was "informed of the charges at the time of service"? Um, what? No i wasnt. I was informed MULTIPLE times PRIOR to the appt that i COULD incurr charges if the tech came in the house. He did not- his tech notes even state that. So now i get passed to a supervisor. He tells me that the tech notes state that i was told of the charges at the time of service. Funny- the month prior to that when i first called the notes did not state that at all- they simple said that he did not enter the house. Somehow after my "request" was filed the tech notes were modified. The supervisor was very curt and short and said the case was already reviewed and denied- no credit. He then goes on to say that the reason for the charge was because the tech did work on a line that LED into the house? What? Don't all the phone lines LEAD into the house? And regardless- it was explained several times to me that the ONLY charges would be if he came in the house. I have been a loyal Verizon customer for years- but i was shocked and quite frankly **bleep** off. NEVER was i told about any charges during the service. In fact i was told the exact opposite- that there would be NO charges since he never entered the house. This is a horribly deceptive practice- and i am NOT HAPPY. I told the "supervisor" so- who didnt seem to care at all- and told him that i would consider canceling my service because of this- at which he happily said "would you like me to transfer you to cancelations?" wow. Unfortunately I am still locked into my 2 year agreement- however i will unquestionably be looking to switch to brighthouse after its up and will be recommending likewise to my friends and family. You simply cannot tell a customer one thing and then charge them for another. Dont they record all the phone calls for "quality assurance"? Well if so, then they need to listen to the calls i made prior to the appt to ensure that i would NOT be charged if the tech did not enter the house. I triple confirmed this. Verizon has completely lost any credibility in my opinion. NOT HAPPY.
This post was followed by an online chat with a verizon person last night- who, after reviewing my acct and the notes on the acct said the following:
{edited for privacy}
WHAT? First off I WAS NEVER INFORMED THAT THERE WAS A DIFFERENCE OF WHERE THE WIRE WAS OUTSIDE MY HOUSE. I was simply told if the work/wires were ANYWHERE ON THE OUTSIDE of the house, which they were, then no charge. "Internal side of the NID leading into your home"- THIS WAS STILL ALL OUTSIDE! NO ONE EVER SAID IF THE WIRE WAS ON A PARTICULAR SIDE OF THE NID BOX I WOULD BE CHARGED! ONLY IF THE WORK WAS INSIDE OR OUTSIDE THE HOUSE! THIS IS CRAZY! AND ARE YOU SERIOUS ABOUT AN INSIDE WIRE MAINTENANCE PLAN? WHO THE HELL HAS THIS? OR HAS EVEN HEARD OF IT?
I AM SIMPLY AMAZED THAT A HUGE COMPANY LIKE VERIZON FEELS THE NEED TO BULLY AROUND AND TAKE ADVANTAGE OF PEOPLE LIKE ME. SHAME ON YOU VERIZON. CLEARLY I HAVE LITTLE RECOURSE HERE, HOWEVER AS MENTIONED BEFORE I WILL BE CANCELING MY SERVICE AS SOON AS MY CONTRACT IS UP (TO AVOID ANY RIDICULOUS EARLY TERMINATION CHARGES0 AND WILL BE RECOMMENDING THE SAME TO OTHERS. I WILL OF COURSE BE FILING A COMPLAINT WITH THE BBB AND ANY OTHER CONSUMER ADVOCATE GROUPS THAT I CAN - NOT THAT I EXPECT ANYTHING TO COME OF IT- BUT TO SIMPLY LET THIS GO ON RECORD. SHAME ON YOU. YOU CANNOT TELL A CUSTOMER ONE THING AND THEN DO ANOTHER. LISTEN TO THE PHONE RECORDS FOR WHEN I CALLED TO MAKE THE APPT- ALL I WAS TOLD IS THAT THERE WOULD BE NO CHARGE FOR WORK DONE OUTSIDE THE HOUSE...ONLY CHARGE WOULD BE IF WORK WAS DONE INSIDE. WOW. SIMPLY AMAZING.

Bought new, discovered it was tampered with or refurbished, now at a loss with horrible customer service and dead phone

I'm wondering where to go after 2 weeks playing CS phone tag, started with a tech call reguarding Iphone 5, battery issue, tech ran test, batt is consumed, went thru warranty talk then to Apple, as to our surprise once the serial number was ran , I purchased a bran new refurbished and battery previously swapped out phone thru our corporate Ver store, warranty is invalid and new batt was 80$, Apple tech was shocked... I let that settle for a few days, and began the worst ordeal and crap show of customer service since, I've made numerous calls, 1st being with christopher, whom claimed he talked with his supervisor and I was patient, talked about that they wouldn't swap battery, but replace phone with a refurb phone, contract is up 2/03/2015 , exlplained it would be less hassle and givin the time frame to renew contract and do the upgrade now, pay the upgrade cost and whatever, we are good customers , never file claims, or issues with contracts, seems simples, I've now talked to approx 5 supervisors from ID, ky, al and whom have alllllll confrimed they have taken notes, processed requests and will call back in such time, as of 4pm dec 7th I am no where fast, contract can not be upgraded, one supervisor claimed they where no longer making the iPhone 5? And would allow for a upgrade once she talked to tech service, however a magical cold transfer and 40 more minutes of retelling this insaine story, he was then going call back on a dif number so the issue ph could be used, never got the call, however Matt in ID WHO claimed such sympathy for all the hassle then texted me saying he couldn't get thru on my number, however could text, and by a tech texting myself , such poor grammar and then stating we could only have the 5 and 6+ 's are on back order. Beyond fed up and stressed, almost 6 hours on the phone and 10 days of hassle , yet we still have a phone that dies at 70% ....I've never seen such a lack of responsibly or communication , seems supervisors are really good at making statements to appease each situation with out any documentation . Can't bring myself to call again and go thru the issue over and over again, meanwhile getting same responses (excuses) from every area I've spoke to. Guess now when I purchase Verizon items I call good Ol Apple and run the serial numbers to make sure the fancy kindalooksnewplastic isn't the 2nd re wrap and buy a phone that's been tampered with and makes your monthly insurance and warrantys invalid . Money well spent kudos CS ...and no I'm not hunting down anyone via Twitter , I'm sure there's notes on our account that this crazy person is out of patience and trying to see what other cell company we could change to . Merry Christmas

To clarify , we haven't serviced nor replaced the consumed battery . It has been noted as per Apple running the serial number that PRIOR to my purchasing the device, it had the battery replaced. Undocumented in detail, but showed up in Apple reports as replaced. Therefor creates a much wider issue than consumed battery issue, now we have the fact that 1. I paid for a new iPhone 5 16g with a renewed 2 yr contract, pay monthly for insurance on the device, however being that it has been worked on, that voided the 1 yr warranty and possibly the extended insurance program warranty as well, my corperate store can't handle this issue, given the extent of details, I stopped there today, to double check my receipt for original purchase to see if there was a CPO listed on my receipt, that is when they informed me they didn't acttially sell them there, nor if I did I wouldn't have paid full contract price either. More details, more time wasted on Verizon, knowing you all won't read the "fine" print.

How can I file a complaint about customer service and billing

I Changed from AT&T as they didn't offer service where I now reside and ever since March of 2014 it takes about two to three calls to get my billing corrected. And then they have me on the phone for about two hours about the same issue. They have corrected my bill a fee times for their fault. Now I have come to the end of a long battle only to find out they want to charge me a disconnection fee that shouldn't have even taken place. I sent back a phone before the 24 or 15 days that one has to send it back. A phone that was never used and that every month they seemed to remove those charges. Now after 6 months they finally said that I have to pay the disconnection fee. I am so disgusted with customer service as they always make it seem that there is no one else to speak to. This issue should have been resolved months ago and now they are trying to charge me a fee. When their Texas office received the phone I nt back and didnt put on the account when they received it. Yet every month they seem to resolve the issue and say sorry. I spoke to a supervisor who said I have reviewed your account inn two minutes and decided that he wasn't able to do anything with my account and that charge was valid but prior to this everyone would remove the charge and apologize for e inconvenience, now they just want me to pay the disconnection fee we'll it is not happening and I would like to speak to someone about this. I emailed John bianchi to see if they could help me get this corrected. My biggest frustration that I have not had with AT&T before was so many calls for something so simple and not be able to get answers or them just make it seem as they are always right. My bill since I started has not been consistent and that is frustrating. It is has become a joke in a my family about what my bill will be this month. I have a total of five lines with Verizon and if the opportunity came to go back to a different carrier I wouldn't hesitate to change over.

@BobbyS_VZW can this person look at this complaint. @bobbys_vzw Kathleen KBG

Lack of Customer Service and Faulty Phone Line

Over the last 2 and a half weeks we have suffered variously from lack of broadband/ TV services and land line usage.
During that period the help line has been distinctly unhelpful with either the provision of no information or being told that I would be updated on progress and then not updated. Also, engineers have turned up at our property unannounced even though I was informed that I would be told when they were to arrive.
Also, having eventually had a fault in the pavement outside the house fixed we have now been advised that our internal "socket box" is faulty. We have BT Infinity and the box was installed by BT Open Reach and is the only way we can have BT broadband and we are now advised that the faulty socket is our responsibility.
This information came during a conversation last night when I was advised that I was about to be put through to a call centre manager and then left on hold for 25 minutes and subsequently advised that her call had overrun, but no apology that I had not been advised of why I was on hold.
During that conversation I was advised I could be given £10.00 compensation for having to make 6 or 7 lengthy calls to try and rectify the position at our property even thought there had been extensive time on hold and every time I spoke to someone they gave a different version of events or advice.
I would like the to be advised of the best course of action to have the matter fixed and to make a formal complaint about how the whole saga has been dealt with over the last two and a half weeks.

You can register an official complaint with BT and if it is not resolved satisfactorily with them within 8 weeks then you can take it to the Communications Ombudsman who will progress things and I believe can compel BT to compensate/take certain courses of action.
I also have had a very frustrating time with BT. My phone has never been able to receive calls since switching in August - it goes through to someone elses phone who it appears somehow shares the same number with us.
I have done repeated tests on the phone with BT, initially being told that it wasn't a problem with BT. After a number of calls and online chats, the fault that I'd opened twice was closed as it had timed out.. So I raised a complaint which has still not been finalised and re-opened the fault (again!). Eventually we were available for an engineer to visit on Monday. They said the problem was with BT and would be fixed within 3 working days. Today was the 3rd working day and I received a text saying that the problem had been resolved (it hadn't been) so I re-opened the fault. I then received a further message saying that the problem had been fixed (it still hadn't) but this time there didn't appear to be an option to re-open the fault.
Please can someone advise on how I can re-open this as a fault and get it fixed.

Question about web service and timeouts

I have a form with a button script that invokes a synchronous soap web service request to an address validation service. It works nicely in testing but I am a bit concerned at what might happen when we go live with respect to the form hanging if the soap server is unavailable or the user is offline.
From some simple tests in production, where the web service is available yet:
     - in Windows, it times out in Adobe Reader 10.1.1 within about 15 seconds; and
     - In the Mac, with Adobe Reader 10.1.3 it takes around 4 1/2 minutes.
The latter is not good, as it hangs Reader the entire time.
Is there some way I can set a timeout in the soap request. Would it be worth considering an async call? If I changed it to async, could I let the user continue to fill the form and then setFocus with an async flag?

Hi,
I'm almost there. I dont think that you can do exception handling in FormCalc. How do I trap the error. So far I have
if (HasValue(Get("http://despaiqo001.development.local:4001/crossdomain.xml")) == 0) then
     $xfa.host.messageBox("not available")
else
    $xfa.host.messageBox("got it")
endif
but when I change the URL so it cant access it, I get a form calc exception. Any samples of how I can script it?

Another question about custom JComponents and JPanels

Okay, so new issue now. I will be researching this as best I can while I wait for a reply.
So I made a custom Component, and added it to a custom Panel. The Panel only contains this Component.
If in the JFrame I create a JScrollPane and add the custom panel to it, then the scrollbar works exactly right. But, if I add the custom panel to another panel, it doesn't work. It just puts a one pixel border around the panel and centers it. I'm gonna go and read all about ScrollPanes and what it uses as a basis.
Any help will be greatly appreciated.

import java.awt.*;
import javax.swing.*;
public class WDF extends JFrame
    WDF()
        setDefaultCloseOperation(EXIT_ON_CLOSE);
        setSize(500, 300);
        WaveFormPanel test = new WaveFormPanel(500, 100);
        add(test);
        setLocationRelativeTo(null);
        setVisible(true);
    public static void main(String[] args) {
        new WDF();
class WaveFormPanel extends JPanel
    LineComponent myLine;
    public WaveFormPanel(int width, int height)
        // to ... have the scrollpane constrained
        // to be a certain size, i.e., 400 by 100
        // no matter how large the LineComponent is.
        // You can use GridBagLayout to have scrollPane
        // shown centered and at its preferredSize.
        // The default FlowLayout will also show the
        // scrollPane at its preferredSize.
        setLayout(new GridBagLayout());
        GridBagConstraints gbc = new GridBagConstraints();
        myLine = new LineComponent(width, height);
        JScrollPane sPane = new JScrollPane(myLine);
        sPane.setPreferredSize(new Dimension(400, 100));
        add(sPane, gbc);
class LineComponent extends JComponent
    int lineWidth;
    int lineHeight;
    public LineComponent(int width, int height)
        lineWidth = width;
        lineHeight = height;
        this.setPreferredSize(new Dimension(width, height));
    @Override
    protected void paintComponent(Graphics g)
        super.paintComponent(g);
        g.drawLine(0, 0, lineWidth, lineHeight);
}

Questions about Lumia Line and Windows Phone 8

hey , i am using Nokia 701, a Symbian smarphone i love very much, but would like to know more about the WP OS and how it fares against it. If u have answers for the questions below or even better - if u own a Lumia 720, which i find interesting, please give ur opinions.
1. There are many GPS Apps in Android which still havent been ported to WP8. Nokia 701 has , in its native browser, GPS functionality, so when i enter GPS enabled websites, I can share my location to them on my Nokia 701, and also using the Opera Mobile browser.
Does the Lumia 720 have GPS enabled BROWSERS ?
2. Second question - the thing i LOVE about symbian is that Whatsapp is always connected and so - messages are immadietly delivered, faster than android even, i believe.
If u keep internet connection ON with the WP device and a friend sitting next to you will message you over WhatsApp, how fast will it reach,
when the app is closed and when the app is in the background?
And is there any difference between having the screen locked or unlocked ?
I hate it when there's a delay in recieving messages. It happens with android and some iPhones.
3. The Lumia 720 has 512 mb of RAM. Does it limit downloading of apps, meaning you simply cant download them because they cant work on the device?
And do you feel LAGS with apps who should work with your 720?
I'd love hearing all of your thoughts. This will help not only me but other users who read this in time to come and maybe even Nokia when they perform R & D .

rgkline4 wrote
Phone also monitors your movements, usage, and sends to the owner -Microsoft. You don't own the phone or controls to privacy, Microsoft claims to do that for you. It also uploads your device contacts somewhere once you open an account in order to use the phone and the WP8.1 OS. THINK TWICE
lol.. Try again, every app which wants to access location or other data needs to get permission from you to do so. Also you have the choice to allow the phone to send information to Microsoft during the first set up of the phone..
Click on the blue Star Icon below if my advice has helped you or press the 'Accept As Solution' link if I solved your problem..

Questions about web services and BPEL in ALBPM

Hi all,
We are currently evaluating various BPM products in order to decide which one to use. Currently I am evaluating ALBPM Studio 5.7 and I am running my processes on the embedded engine provided with the studio. I have some questions:
1. We want to be able to use complex types for the web services that are generated for processes. Will this limitation be solved any time in the future?
2. We want to be able to use the generated web services directly (that is, without calling the startSession method first). Is that possible?
3. I could not find extensive documentation about developing BPEL processes. There is only one small chapter in the developer documentation about BPEL processes. Is there any more documentation or sample about how BPEL is used in ALBPM?
4. I have developed a very simple BPEL process, but when I try to deploy it, I get the error "Activity BPEL receive does not have any incoming transitions". How can I resolve this issue? I guess it may be a problem about my PartnerLink definition.
5. When I try to catalog a wsdl which imports another wsdl (and when the imported wsdl also imports some xsds from another namespace), I get an error which says that a web service xxx with namespace yyy is not found, but actually the thing named xxx is not a web service but a soap fault. What could be the problem?
6. Is it possible to write a BP method in PBL for a BPEL activity?
Thanks in advance and best regards..

look for anwsers in the other newsgroup posting:
http://forums.bea.com/bea/message.jspa?messageID=600047258
MAriano
Benitez/BEA/BPM/Beautiful

Questions about Mail Service and Campaign in Portal 8.1

1.How to disable batch mode email in portal 8.1 Mail Service using
Campaign?
2.For batch mode email, when will it deliver?
3.Where can I admin those parameter besides the fields mapping in
portal Admin->Campaign Server and Mail Service?

The docs haven't been moved over to the 8.1 docsite, but the 7.0 docs
for campaigns are still pretty much valid in 8.1. Look at:
http://e-docs.bea.com/wlp/docs70/dev/cmpaign.htm#998197
for more information.
Basic answers:
1. You can't from a campaign. It will always batch emails in the database.
2. Use the bea/weblogic81/portal/bin/mainmanager.bat|sh script, which
uses the com.bea.p13n.mail.MailManager command-line java class (JavaDoc
at http://e-docs.bea.com/wlp/docs81/javadoc/index.html). This can be
invoked from cron or at for regular email delivery. Also, the emails are
deposited in the MAIL_* tables
(http://e-docs.bea.com/wlp/docs81/db/4Schemas.html#1064602), so you
could implement a delivery system from that as well.
3. There are no parameters since the email delivery is invoked from a
command-line process.
Greg
surfboy wrote:
1.How to disable batch mode email in portal 8.1 Mail Service using
Campaign?
2.For batch mode email, when will it deliver?
3.Where can I admin those parameter besides the fields mapping in
portal Admin->Campaign Server and Mail Service?

Quick question about custom Components and Panels

Okay, so here is the situation.
I created a custom component that overrides paintComponent. All this component does is draw a diagonal line.
If I add this component directly to a JFrame it displays fine.
The issue: I made a custom JPanel that at the moment only contains this component. If I add it to the JPanel then add that to the JFrame, it only displays a dot.
Any suggestions?

Layout issue. The intermediate JPanel has a default FlowLayout manager which shows its child components at their preferredSizes. These sizes are computed by the layout manager in the process of laying out the children. When there are no children the size reported to the parent is the default size which for JPanel is (10, 10). You can change the layout manager for the intermediate panel or specify a preferredSize for the graphic component in one of two ways:
1 - use the setPreferreSize method
2 override the getPreferredSize method in the class:
class Pseudo extends Jpanel {
    protected void paintComponent(Graphics g) {
        // custom drawing...
    public Dimension getPreferredSize() {
        return new Dimension(desiredWidth, height);
}

How can I file compliant to Customer service or about Customer service?!!!

Dear Verizon Manager,
I am writing to you file a formal complaint about the Verizon customer service, and to request the refund regarding my Internet service of Verizon FIOS (Account No. 6703004253) for March 2013. This internet service was meant to be cancelled on 25 February 2013, but was not successful, due to errors by Verizon, until 14 March 2013.
I am a client of Verizon FIOS (Internet + TV) since January 2010. Due to the recent move of my family, I cancelled the service in my old place separately. I had successfully cancelled the TV service on 15 February 2013, prior to the move. And after I moved on 23 February 2013, I called on 25 February 2013 to cancel the remaining Internet service.
The associate on the phone told me that the Internet cancellation would be effective 26 February 2013, i.e.. the next day. He said I would be receiving a prepaid stamped box, and had to mail back the wireless router. A few hours after the call, I still did not receive any email confirmation, so I logged on my Verizon account and saw the service page showed “unable to retrieve your plan details” – therefore, I assumed that the cancellation was successful.
The said prepaid stamped box was also never received two weeks after the call – I had to come back to my old place several times to check.
On 14 March 2013, I noticed that my credit card has been charged $61.33 by Verizon in March. So I called Verizon at 1-800-837-4966 on 14 March 2013 at 18:01EST to seek clarification, and was informed by the general customer service that the cancellation was never recorded in the system or processed by anyone!! He said the cancellation would be back dated to 26 February 2013 and refund will be proceeded, and then transferred me to your “discontinue service department”.
From there, I was speaking to the associate named Brennan, who insisted that I never called on 25 February 2013, nor there was no records showing that the cancellation request was received, and therefore refused to back date the cancellation to 26 February 2013 – even I had my call phone record in front of me, which indicated that I called Verizon at 1-800-837-4966, on 25 Feb 2013 at 12:57 EST, for 8 minutes!
Brennan went ahead to cancel the service, but did not refund the charge in March, and simply saying that I only called and cancelled the service on 14 March 2013, therefore, no refund whatsoever.
There would be three reasons why my record did not show up: 1) I did not call on 25 Feb; 2) your associate did not put in the record after the call; and 3) your system failed. Basically, your associate Brennan was implying that I am a liar – I never called on 25 February 2013.
I find this insulting and unacceptable. I requested to speak to her supervisor / manager, and was refused and told that there was no supervisor or manager on duty. She said she will inform the supervisor to call me within 24 hours after this call.
I hope your company record customer service conversation, and you could find the record of my call on 25 February 2013 at 12:57 EST. I don’t know why the Associate I spoke with that day failed to cancel the service, or why you system failed, but again, I find it totally unacceptable that Verizon’s customer need to be punished for the company’s negligence. I also find it insulting that your associate, Brennan, make conclusion without proper investigation or evidence.
FYI – for the reason I stated above, I have disputed the charge of $61.33 with my Credit Card Company.
I and my family have been a loyal customer of Verizon, as we admire your customer service (in the past), and your job well done to drive away customers. Just after the move, we continued with Verizon FIOS and my husband ordered the internet and TV service immediately.
Now I have a second thought. I guess we should be using the company who appreciates our trust.
Look forward to hearing from you on the way forward.
Regards,

Please go to your profile page for the forum by clicking on your name, and look at the top of the middle column where you will find an area titled "My Private Support Cases".
There you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

Customer service complaint / Rude phone rep Rachel

I am a 10+ year loyal Verizon Wireless customer. I have long sung the praises of Verizon and convinced my family members to use Verizon..which they do. I have had the occasional...I think 2 past minimal overages and have happily paid for those overages. Recently I have added my mother to my account along with my fiance and 80+ year old aunt to my plan. Our bill is now $289.00 a month. 2 months ago we had an overage of 17 minutes (which we paid) with no other months coming close to our 700 minutes allowed for in our current plan. Today I get my current bill and there is an overage of 241 minutes resulting in a $110.44 charge. Being such a loyal and long standing customer with Verizon I thought Verizon may be willing to adjust my last months bill of overages if I increase my plan to the next tier. WOW! I sure was wrong about that. What I did get was a "customer service" girl (Rachel) that was rude, robotic, condescending and extremely unprofessional. All of this after I explained to her that I know she gets many calls from people that do not treat her well...I tried to assure her that I was not one of those people, that I understood that she was not truly in charge and to please stop cutting me off and speaking over me and that she was upsetting me and making me feel very uncomfortable. She apologized in the all too familiar condescending way we all know too well, "I'm so sorry if I'm upsetting you." Really? I doubt it since after again explaining to her that she was making me feel uncomfortable and again requesting that she please transfer me to someone else she refused. She refused multiple times for my request to be transferred to someone else that I could speak with. When I asked to speak to her supervisor she just answered rudely that she was a supervisor. When I stated that surely she was not the supervisor of the entire Verizon she said there was no one else I could speak to. Really? All of this from Verizon Wireless...a company I have been a loyal customer for 10+ years?
[Edited to comply with Terms of Service - employee number removed but available internally]

I live in an area where I can not get Broadband or other internet service. Using a Verizon Jetpack is the only way that I can have service. I opened my account and prepaid for the first month of service. During the first few days I had Verizon reps calling and claiming that I owed a thousand dollars and that they needed my credit card number. I refused to give them my credit card number and hung up. I called customer service and asked if I owed anything on my account only to be told that I didn't owe anything.
A few weeks later, I got my first bill. It was for way more than my monthly plan but it was not anywhere close to the amount of money that the reps that called were asking. Apparently as a Verizon customer, I am supposed to prepay my bill for the current month and the following month during every billing cycle, which is not in my contract. It means I have to pay 2X of my monthly fee every month.
Every time I have a question, I get the run around and no one knows how to answer my question.
How do I delete the incoming text messages from unwanted strangers on the Jetpack?
How do I block unwanted texts coming to my device?
I could go on but its pointless because no one knows the answer.
Yes, I have talked to Rachel, she was one of the reps that called me up and asked for my credit card number.
If I had a choice, I would switch.

Bt you need to get your customer service and billi...

HI all just to let you know I have been with bt ( all 3 packages vision, broadband option 3 and telephone + the £5 each month free calls )
Until they tried to put all of the bills together all was fine I got all bills and went online to pay instant with card and or part direct debit for 2 of the 3 accounts. ) all no problems.
UNTIL!!!!!!
the change over back in July 2010.
After a 1.5 hours repetitive conversation with customer service ( and yes they where english speaking ) we are astill no where.
they now say that my bt broadband has a different account and has been sent to my landlord ( as he had to call them 3 yrs ago to get a line put in to my rent place)
any way the only problem is my broadband bill. I have not received any bill paper or email from July 2010 at ALL!!
I still get the bills for vision and telephone all in my name and gets paid direct debit I have no problems with those 2 its the broadband bill
Only to find last night my landlord came round irate that bt had cut him off because my broadband bill was not paid and he said its not his its mine ( this was lets say a slight confrontation with me and landlord) BT muck up again !!!!
Next I call today to speak to Customer service only for them to keep repeating that there is nothing they can do its in the landlords name.
I say I'm not bothered I just want to know why I was getting all bills and paying for them ON TIME until July 2010.
They then say they need to change the account holder to my name and I say but your sending me online email bill and paper billing for my vision and telephone why have you stopped the broad band.
Any way sorry for long story but I am seriously thinking of enough is enough now what with the first 18 months broad band connection problems ( exchange end had to re port 3 times their end) and 4 engineers. to get it sorted to now when BT change all account into one for this to happen.
LISTEN BT ITs now become a personal confrontational matter ( my landlord coming round)
ITS your problem your end GET it sorted.
If my only advice to anyone with BT
1GET account in your name same address if possible.
2. make sure BT know your mobile, and email addresses. double check each year when you renew contracts
3. WRITE EVERYTHING DOWN , name, time date who spoke to.
HERE COMES BIG COMPLAINTS LOOK OUT BT
also sent email to adam lee yesterday about this whole thing. Adam lee was who my landlord spoke to about the whole thing and so I think he deducted the wrong billing of my broadband to his account.
his email is ******* for any one else.
UPDATE:
when I check my online statements it shows all 3 accounts yet BT customer service say my broadband account has been disconnected?? DUHHHH im using it now !!
and funny thing is how can you pay a bill if the broadband says your bill is uptodate your next bill is due 16th October 2010 ( YES 2010 ..LOL)

Hi Hamish72
Thanks for comments
I totally agree as I run my own facebook custom fanpage design and webhosting so I know how customers what to be treated Key 1 I learnt is always listen and repeat back their question. and 2 solve the problem. 3 revert back to no: 1
UPDATE: just spoke to another customer service person called KAREN. Now this is not a name and shame in fact I have include her name as she sorted this all out in 30 mins totally understood and has 75% solved problem while on the phone. The other 25% is down to waiting to activation of a move over of the error of bt putting my broadband account under my landlords account ( different address ). Why the other CS couldn't do this I don't know.
any way will let you all know how it goes.

Terrible customer service and relations

In January of this year my wife and I switched back to Verizon from StraightTalk. I purchased the Droid Turbo and she purchased the IPhone. Shortly after getting our new phones, I made the dumb mistake of laying my phone on the back of my truck and drove down the road. When I realized what I had done, it was too late. My phone had already fallen off and had been smashed. I had not purchased the insurance for the phone so I knew I was going to have to foot the bill since we were on the Edge plan. After confirming this with VZW, I paid the $635.99 on February 10, 2015 at Z Wireless in Everett, PA to buy out my contract. I was then told that I would have to wait for the billing cycle to roll around, which was only a couple of days, to get a new Turbo on the Edge plan. I went back to the store once the bill posted to get my Turbo. They tried to scan the phone but their screen would not let the transaction go through. They then contacted VZW to see why. I was then told that I had to wait 30 days because of policy. I then went back to the store on March 10, 2015 to get my Turbo as instructed by VZW customer service. After arriving at the store, we had the same problems as before. The store was told by VZW that it had to be a full 30 days and that I could get my Turbo on March 11, 2015. So on March 11, I went back to the store, as instructed by VZW customer service, to get my Turbo. Once again, the transaction would not go through. The store contacted VZW to see what the problem was this time. I was then told that VZW had not posted my payment until February 16, 2015 and that the 30 days did not start until then. I paid the $635.99 on February 10, 2015 and it came out of my bank account on February 12, 2015. I then personally contacted VZW to voice my displeasure and to see if there was anything that could be done. After talking with several customer service representatives, it was obvious that I was now going to have to wait until March 16 to get my Turbo. So on March 16, 2015, I contacted VZW before I made another trip to the store to get my phone. The VZW customer service representative assured me that I was able to get my phone today. I then made another trip to the store to finally get my phone. Wrong! After once again trying to scan my phone, the store manager had another message come up on her screen. She then contacted VZW once again to see what the problem was. I was now told that it could take up to 60 days to get my Turbo because there is something wrong with the VZW computer network. Even though I am now supposedly eligible for the Edge, I still cannot get it because of a problem with the VZW computer system. So, as of 11:43 am on March 19, 2015 I am still without the Turbo. I cannot for the life of me see how and why it takes this long to get a cell phone. I understand policy and procedures, but it is a cell phone, not some national security issue. In all my conversations with the customer service at VZW, about all I can get is the standard " yes I will help you get this resolved" and then the " I am sorry, there is nothing we can do but we appreciate you choosing VZW". I so very much regret leaving StraightTalk and choosing VZW. I am tired of calling customer service and nobody knows when I can get the Turbo except it was 30 days and now its 60 days. After our contract is up, I can promise VZW will never see another penny of my money. I know one customer is not going to break your company but I am very highly UNSATISFIED with the entire VZW company. If there is anything that you can do to expedite or resolve this process I would very much appreciate it. I hope that this does not fall on deaf ears or just get deleted. I look forward to your response

Wow, I can certainly understand why you would be so frustrated lastchancewithvzw. We want our Edge program to be an easy process to customers and I apologize you have not experienced that recently. I would like to clarify the buy out process with our Edge program. The 60 day time frame to enter a new Edge agreement is correct. The Edge buyout amount is shown on the bill the same day. However, they payment is not applied to the account after one bill cycle to ensure there the payment is not reversed or disputed. I apologize about the confusion caused. Thank You, MichelleS_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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