Bt you need to get your customer service and billi...

HI all just to let you know I have been with bt ( all 3 packages vision, broadband option 3 and telephone + the £5 each month free calls )
Until they tried to put all of the bills together all was fine I got all bills and went online to pay instant with card and or part direct debit for 2 of the 3 accounts. ) all no problems.
UNTIL!!!!!!
the change over back in July 2010.
After a 1.5 hours repetitive conversation with customer service ( and yes they where english speaking ) we are astill no where.
they now say that my bt broadband has a different account and has been sent to my landlord ( as he had to call them 3 yrs ago to get a line put in to my rent place)
any way the only problem is my broadband bill. I have not received any bill paper or email from July 2010 at ALL!!
I still get the bills for vision and telephone all in my name and gets paid direct debit I have no problems with those 2 its the broadband bill
Only to find last night my landlord came round irate that bt had cut him off because my broadband bill was not paid and he said its not his its mine ( this was lets say a slight confrontation with me and landlord) BT muck up again !!!!
Next I call today to speak to Customer service only for them to keep repeating that there is nothing they can do its in the landlords name.
I say I'm not bothered I just want to know why I was getting all bills and paying for them ON TIME until July 2010.
They then say they need to change the account holder to my name and I say but your sending me online email bill and paper billing for my vision and telephone why have you stopped the broad band.
Any way sorry for long story but I am seriously thinking of enough is enough now what with the first 18 months broad band connection problems ( exchange end had to re port 3 times their end) and 4 engineers. to get it sorted to now when BT change all account into one for this to happen.
LISTEN BT ITs now become a personal confrontational matter ( my landlord coming round)
ITS your problem your end GET it sorted.
If my only advice to anyone with BT
1GET account in your name same address if possible.
2. make sure BT know your mobile, and email addresses. double check each year when you renew contracts
3. WRITE EVERYTHING DOWN , name, time date who spoke to.
HERE COMES BIG COMPLAINTS LOOK OUT BT
also sent email to adam lee yesterday about this whole thing. Adam lee was who my landlord spoke to about the whole thing and so I think he deducted the wrong billing of my broadband to his account.
his email is ******* for any one else.
UPDATE:
when I check my online statements it shows all 3 accounts yet BT customer service say my broadband account has been disconnected?? DUHHHH im using it now !!
and funny thing is how can you pay a bill if the broadband says your bill is uptodate your next bill is due 16th October 2010 ( YES 2010 ..LOL)

Hi Hamish72
Thanks for comments
I totally agree as I run my own facebook custom fanpage design and webhosting so I know how customers what to be treated Key 1 I learnt is always listen and repeat back their question. and 2 solve the problem. 3 revert back to no: 1
UPDATE: just spoke to another customer service person called KAREN. Now this is not a name and shame in fact I have include her name as she sorted this all out in 30 mins totally understood and has 75% solved problem while on the phone. The other 25% is down to waiting to activation of a move over of the error of bt putting my broadband account under my landlords account ( different address ). Why the other CS couldn't do this I don't know.
any way will let you all know how it goes.

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COMPLAINT! Customer Service and Billing!

Duplicate post - please see:
COMPLAINT!! Customer Service and Billing!
Message was edited by: Admin Moderator

Wow so sorry to hear of your issues with customer service.
I have had the same run around with Verizon wireless customer service.
Depending on who you talk to you get a different answer every time.
How can you make changes to your account when you never know what the "actual" bill will be ?
Have asked to speak to a supervisor and was denied, that is not right.
You could try contacting the BBB maybe they can help you out ( may need them also )

How can I file a complaint about customer service and billing

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@BobbyS_VZW can this person look at this complaint. @bobbys_vzw Kathleen KBG

"You need to restart your computer" over and over

So I just got a Powerbook G4 1.5GHz, and when I ran software updates, it installed a whole lot of things (like new iTunes, Mac OS X 10.4.4 I think). Now, when I start up my computer, it says, "You must restart your computer." So I do. Now, after 30+ restarts, I'm freakin' out... I feel like Sisyphus... any help would be greatly appreciated.
Powerbook G4 15" 1.5GHz Mac OS X (10.4) Brand new, factory except for software updates

OK, this is a kernel panic. It simply means that, at the point the message is appearing, the computers core (kernel) is receiving instructions it can't understand.
I would suggest that you first start up the computer while holding command-S. When the text stops scrolling, enter this command:
fsck -yf
Repeat it until the command's final message indicates a lack of problems.
Then type "reboot", and see what happens.
EDIT: I see that Allan has posted a link to The X Lab. This is a great resource, but I'm leaving my post as a quick start.

4th day in a row premiere won't launch, Adobe where is your customer service? Do they exist?

Bought elements and downloaded. When I attempt to click either the organizer or photo editor option from the they both instantly crash. I have not been able to open the program at all. Attempted to run as admin with no luck. This is a fully authorized and activated copy I purchases from B&H photo and downloaded from their link and activated with adobe serial number.
Windows report form Elements 13 has stopped working:
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Application Version:    13.0.0.0
Application Timestamp:    540242fd
Fault Module Name:    libcef.dll
Fault Module Version:    3.1750.1738.0
Fault Module Timestamp:    539860dd
Exception Code:    c000001d
Exception Offset:    00000000020f3553
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Locale ID:    1033
Additional Information 1:    1849
Additional Information 2:    1849c65267ce2967d89f315e1c3c4b82
Additional Information 3:    4bd2
I have uninstalled with Ccleaner and reinstalled and I'm still getting this error message. I have zero problems with any other program. It is installed on my new SSD. Fact, this is the first crash i have seen on this computer of anything. My specs are far above what I need but here is my comp just in case.
Windows 7 custom built PC, AMD fx 8320 3.5ghz, MSI gtx 970, 8gb kingston hyper x ram, Asrock 970 extreme 4 MOBO, Corsair 600 PSU, Intel 730 256gb ssd
Any help would be greatly appreciated!
Thanks,
Josh

Anyway to update the people of my issue here's how it shook down ultimately. After 7 days of begging and pleading with your company for someone to support the product I called back the retailer that I purchased the key from and asked them what to do. They told me that they would work through the technical issue with me if they could and if not refund me the purchase price because they STAND BEHIND THEIR PRODUCTS. Funny concept, huh? When the rep was helping me he looked through your forums and was STUNNED at how many people needed help with issues and your staff and employees were nowhere to be found. We had a good chuckle over the ineptitude and heartless attitude it would take to screw that many people at once. They tried to help me, even though it was in NO WAY their responsibility to do so. We could not resolve the issue so they are issuing me a refund for your companies refusal to stand behind it's product, and leaving it's customers out in the cold with ZERO support. This was without question the worst experience I have ever had with any company, period. And I am forced to get my internet from Time Warner if that gives you any perspective. The lack of support Adobe offers people is borderline criminal. For those of you that the products work immediately they could could probably care less. But for the THOUSANDS on the forums currently that Adobe is leaving out in the cold and letting it's "community" deal with Adobe's problems, I wish you the best of luck. 5 different threads, 7 days of my life, multiple attempts to contact via phone and online chat only to be told "my question doesn't qualify for support". I have a degree in web development and I build custom Pc's on the side for fun, so I would hate to see how someone who isn't "tech savvy" would deal with this company. God forbid. That was my experience, I truly hope that the thousands out there right now having issues with this software don''t have to go though what I did.   To the few generous members of Adobe's community I would like to graciously thank you again for attempting to help me. To Adobe, I truly wanted to use your product. I REALLY did. Your company and it's policy made it impossible to do that. I gotta say, from the bottom of my heart, this was the most horrific experience I have ever had with a company bar none. You desperately need to reavaluate your customer service and support option. You trade on the stock market for gods sake and you just let people toil in your forums with persistent issues.   It really is disgraceful.

Adobe customer service and technical assistance

Adobe no longer has the standards it use to have. Only a couple of years ago I was able to get excellent customer service and technical assistance. Now representatives do not speak or write in understandable English and the chat service does not work properly. I am not against outsourcing in principle, but one would expect at least some basic training in customer service. It is unethical for a company not to offer adequate assistance to a customer who has paid over $500 for one of their buggy products.

I had to call Adobe Customer Service over the summer a few times in
connection with software activation after a lightning strike forced me
to replace some hardware. Aside from the fact that I had to do it all,
it was fairly painless, and each call (there were three) took less than
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Probably helped that I called at midnight here, 9 a.m. (I think) in
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I am getting an email from Apple (INC) wanting Thank you for using Online Service. Some information on your account appears to be missing.You need to verify your account information." Is this legitimate?

I am getting this email from Apple (INC) with the subject: Verify missing information. The message is saying
"Thank you for using Online Service.
Some information on your account appears to be missing.You need to verify your account information."
Is this a legitimate email from Apple?

No. Forward it to [email protected] and then delete it.
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Your Customer Service Needs Fixed

Your employees lie, don't keep their word, and make false accusations. You make customers wait hours and drive around for hours to fix YOUR MISTAKES. This is ridiculous.
Here is my story:
I first purchased an item from Best Buy store. I returned it as defective (which it was.) I checked the store before going in to see if more would be in stock. They said it was, but the store not only did not have it but gave me the wrong product. I was told to go to another city to find the right product. I called in again and found out that city didn't even have it. They sent me a replacement at a discount to resolve the issue, but it was also defective. I wished to try a different brand but wanted to be sure I could do so with the same discounted rate. I called in and explained the situation. Was told by ANDREW {Removed per Forum Guidelines} that they couldn't discount a "marketplace" item, but they could do a gift card for the amount if I returned my items and called back. He promised to write it in the notes and I checked twice to be sure that I could get the discount on their marketplace items. When I called back the customer service rep accused me of lying about my conversation with {Removed per Forum Guidelines} as {Removed per Forum Guidelines} had not put anything in the notes and had been lying about their ability to do a gift card. I spoke to his supervisor who then transfered me to RYAN in another department. RYAN offered my $10 off my $320 purchase to help, which I said was not enough as originally I got 50% off. His manager then offered $35. At that point I attempted to explain why this was unacceptable and mid-sentence he transfered me to Drew. Drew then told me he could offer me a $100 gift card but to get the full amount we were originally given, he needed his supervisor's permission. Drew promised to ask and call back in a few minutes. He never did. When I called back he next day, he said after talking to his supervisor he could now only give us a $40 giftcard. I asked to speak to the supervisor to understand this. I was transfered to Eddy who then patronized me as he re-explained marketplace to me and how they couldn't affect prices. (something I already understood from my hours of being told this and being either lied to or accused of lying about it.) He also said he wouldn't offer more than the rude manager who transferred me mid-sentence. At this point it wasn't about the discount we got. It is about making it right for all my time you've wasted, not to mention gas money and to make right the HORRIBLE treatment I was given. This is not "FEEDBACK" this is wrong what you are doing.
I am tired of being lied to. I am tired of being patronized and accused of lying. I'm tired of waiting on the phone to fix YOUR customer service lies and problems.
You need to fix your system. Your employees need to keep their word. You need to make this right.

Hi MistreatedinWA,
I'm sorry for my delayed response to this post. We've been communicating via email as a result of other contacts you and your husband have made to us, and it's been a pleasure working with you toward a resolution. Please accept my public apologies for all the troubles we've put you through, and don't hesitate to contact me with any additional questions or feedback.
Best regards,
Elizabeth|Social Media Supervisor|Best Buy® Corporate
Private Message

HT3053 i did some thing wrong that makes my mac just showing a black screen and amessage says you need to restart your mac .... etc and i wanted to talk to any one from apple and i couldnt get my mac serial number and i could do nothing i turned to some o

i did some thing wrong that makes my mac just showing a black screen and amessage says you need to restart your mac .... etc and i wanted to talk to any one from apple and i couldnt get my mac serial number and i could do nothing i turned to some one who formatted the hard desk and i tried to talk to any one from apple but it seems no one care i spent 4 years to be able to buy this mac and i dont know what to do > i will never buy mac again please some one tell me what to do dvd is not working i press on options and nothing happen what showld i do ? through it ? some body tell me what to do or where to go

Just to make certain, you inserted the original installation disk and started the MBP holding down the C key? Did the Optical drive reject the disk or did it just spin? If the former, the lens in the drive may be dirty and needs to be cleaned. If the latter, you will have to take it to an Apple repair facility.
Ciao.

Getting the " You need to restart your computer.... " message !!

Hello,
i was checking my HD recently and it says i have some problems i need to insert the " installation disk " and repaire it.
i inserted the disk and restart the Mac and pressed D
once i press D it pops up a picture says " you need to restart your computer. Hold down the power button until it turns off, then press the Power button again. "
and there are four more additional languages
i cannot get into the installation disk.
What can i do?
Thanks,

Thanks guys, i did what you told me but nothing has changed
Either, my mac ejecting the CD and boot normally or pops up the same message i wrote it above
and when the mac starts it's shows me a message content :
Interval Since Last Panic Report: 560647 sec
Panics Since Last Report: 4
Anonymous UUID: 2BF5C669-5043-4640-B684-0E5AC2F4D503
Mon Oct 11 14:14:19 2010
panic(cpu 0 caller 0x475588): "Process 1 exec of /sbin/launchd failed, errno 5\n"@/SourceCache/xnu/xnu-1456.1.25/bsd/kern/kern_exec.c:3146
Backtrace (CPU 0), Frame : Return Address (4 potential args on stack)
0x3074be48 : 0x21acfa (0x5ce650 0x3074be7c 0x223156 0x0)
0x3074be98 : 0x475588 (0x5c0904 0x831ca8 0x5 0x0)
0x3074bef8 : 0x45f7f3 (0x47dcd20 0x1fe 0x44a5b60 0x80000001)
0x3074bf38 : 0x485c50 (0x44a97a8 0x0 0x1 0x40047a8)
0x3074bf68 : 0x218901 (0x44a97a8 0xffffff7f 0x0 0x0)
0x3074bfa8 : 0x2a5a07 (0xffffffff 0x1 0x0 0x2a27e000)
0x3074bfc8 : 0x29c866 (0x0 0x0 0x29c69b 0x40018c0)
BSD process name corresponding to current thread: init
Mac OS version:
Not yet set
Kernel version:
Darwin Kernel Version 10.0.0: Fri Jul 31 22:47:34 PDT 2009; root:xnu-1456.1.25~1/RELEASE_I386
System model name: MacBookPro5,5 (Mac-F2268AC8)
System uptime in nanoseconds: 6384157396
unloaded kexts:
(none)
loaded kexts:
com.apple.driver.AppleUSBTCButtons 1.8.0b4
com.apple.driver.AppleUSBTCKeyEventDriver 1.8.0b4
com.apple.driver.AppleUSBTCKeyboard 1.8.0b4
com.apple.driver.AppleUSBCardReader 2.5.0
com.apple.iokit.SCSITaskUserClient 2.5.0
com.apple.BootCache 31
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.iokit.IOAHCIBlockStorage 1.5.0
com.apple.driver.AppleUSBHub 3.7.8
com.apple.driver.AppleUSBEHCI 3.7.5
com.apple.driver.AppleEFINVRAM 1.3.0
com.apple.driver.AppleFWOHCI 4.3.4
com.apple.driver.AirPortBrcm43xx 410.91.20
com.apple.driver.AppleAHCIPort 2.0.0
com.apple.nvenet 1.0.58
com.apple.driver.AppleUSBOHCI 3.7.5
com.apple.driver.AppleRTC 1.3
com.apple.driver.AppleHPET 1.4
com.apple.driver.AppleSmartBatteryManager 160.0.0
com.apple.driver.AppleACPIButtons 1.3
com.apple.driver.AppleSMBIOS 1.4
com.apple.driver.AppleACPIEC 1.3
com.apple.driver.AppleAPIC 1.4
com.apple.security.sandbox 0
com.apple.security.quarantine 0
com.apple.nke.applicationfirewall 2.0.11
com.apple.driver.AppleIntelCPUPowerManagementClient 90.0.0
com.apple.driver.AppleIntelCPUPowerManagement 90.0.0
com.apple.driver.BroadcomUSBBluetoothHCIController 2.2f18 - last loaded 6305396352
com.apple.driver.AppleUSBBluetoothHCIController 2.2f18
com.apple.iokit.IOBluetoothFamily 2.2f18
com.apple.driver.AppleUSBMultitouch 200.20
com.apple.iokit.IOUSBHIDDriver 3.7.5
com.apple.iokit.IOUSBMassStorageClass 2.5.0
com.apple.iokit.IOSCSIBlockCommandsDevice 2.5.0
com.apple.driver.AppleUSBMergeNub 3.7.5
com.apple.driver.AppleUSBComposite 3.7.5
com.apple.iokit.IOSCSIMultimediaCommandsDevice 2.5.0
com.apple.iokit.IOBDStorageFamily 1.6
com.apple.iokit.IODVDStorageFamily 1.6
com.apple.iokit.IOCDStorageFamily 1.6
com.apple.driver.XsanFilter 402.1
com.apple.driver.AppleFileSystemDriver 2.0
com.apple.iokit.IOAHCISerialATAPI 1.2.0
com.apple.iokit.IOSCSIArchitectureModelFamily 2.5.0
com.apple.iokit.IOUSBUserClient 3.7.5
com.apple.iokit.IOFireWireFamily 4.1.7
com.apple.iokit.IO80211Family 300.20
com.apple.iokit.IOAHCIFamily 2.0.0
com.apple.iokit.IONetworkingFamily 1.8
com.apple.iokit.IOUSBFamily 3.7.8
com.apple.driver.AppleEFIRuntime 1.3.0
com.apple.iokit.IOHIDFamily 1.6.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.TMSafetyNet 6
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.DiskImages 281
com.apple.iokit.IOStorageFamily 1.6
com.apple.driver.AppleACPIPlatform 1.3
com.apple.iokit.IOPCIFamily 2.6
com.apple.iokit.IOACPIFamily 1.3.0

I keep getting 'you need to reboot your mac'

I keep getting 'you need to reboot your mac' with a grey-out background. The message is in several languages. Is this a virus of some sort? It's been years since I have worked on a Mac and I picked up this Mac OS X Tiger 10.4 system. Lately I have been getting this notice (takes up the whole screen) stating I need to re-boot.
I did recently try installing and uninstalling various versions of the flash plugin, but that is the only change I have made to the system.
Any clues?
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It's a kernel panic, not a virus. Visit The XLab FAQs and read the FAQ on diagnosing kernel panics.

IMac G4 Freezes - Get message - You need to restart your computer.

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My iMac freezes without notice, a dark screen comes over the monitor and the message "you need to restart your computer" appears.
This happens randomly and I have no idea what causes this. I thought perhaps it was just a loose power cord, as the cord does seem quite loose.
However, it happens after the machine has been running for some time. Before I have a chance to save my work, the computer tells me it has to shut down. It's not a consistent thing, so it's hard to know if it's the cord or not.
This also happened half way through watching a DVD. Nothing was touched or moved, so it wouldn't appear that this is being caused by a loose cord.
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I ran a Hardware Test on it and everything passed. I also completely reloaded all the software, erased the hard drive and did a complete reinstall, and the problem persists. It really is a nuisance and I have no idea what else to try.

Hi AnnieGrace,
Sorry to hear of your woes. You are suffering from Kernel Panics (link) which could be caused by defective RAM, dodgy USB drivers or a software corruption etc etc.
I would advise disconnecting all external devices (except an Apple mouse and keyboard), removing any 3rd party RAM you've installed and the Airport card if you have one.
The best thing to do then is work though Dr Smoke's Kernel Panic Resolution Guide (link).
Do let us know how you get on. When I suffered them it was down to cheap RAM; other AD users have reported that old keyboards caused their problem.
regards
mrtotes

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I had a user who lost their address book on their mac. Luckily their contacts were on his phone, but when he went to sync, it erase them.
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Ecamm makes a product that does it. Best 20.00 bucks I have spent.
http://www.ecamm.com/mac/phoneview/
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With ATT here in US, if you go to ATT Store, and ask they will give you a new micro-SIM card with your old #, so you will be happy.
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Can't get past a grey "you need to restart your computer screen"

Hello,
I have a few month old iMac 27" i7 quad core for music use and did an update this morning which consisted of an itunes update and update to the screen firmware and two other things I can't remember. Do the usual install and restart business and am now met with the following error:
panic(cpu 0 caller 0x558271): "Unable to find device driver for this platform: \"ACPI". \n"@/SourceCache/xnu/xnu-1504.3.12......................
Debugger called: <panic>
Backtrace (CPU 0) , Frame: Return Address (4 potential args on stack)
7 lines of numbers and letters (please let me know if you need these)
BSD process name correspoding to current thread: Unknown
Mac OS Version:
Not yet set
Kernal Version:
Darwin Kernel Version 10.3.0...............
System uptime in nanoseconds: 322691563
This is on the grey screen with the multi lingual "you need to restart your computer message"
Holding shift on startup bypasses the screen and allows me to eject the disk and boot in safe mode or whatever it's called but the bar down the bottom fills up and I'm just left with the rotating bars and the apple logo.
I have tried a few different suggestions I have found on other threads about holding a certain key to start in safe mode or something to that effect but nothing has worked.
I have inserted the OSX install dvd that came with the computer and restarted but that did nothing and now I cannot eject it.
I have backed up a lot of the stuff on there but it will be a huuuuuge inconvenience if I lose the data on this thing.
Any help is greatly appreciated!
Cheers,
Stephen

This is called a "kernel panic" (the multi-lingual restart screen). Solving them can be tricky. From the sounds of it, you can probably rule out hardware, but you probably have pretty severe system damage, probably caused by bad hard drive damage. But without more information, it's hard to say. Try looking over [the X Lab FAQ on resolving kernel panics|http://www.thexlab.com/faqs/kernelpanics.html].

Keep getting message - You need to restart your computer - iMac freezes

My iMac freezes without notice, a dark screen comes over the monitor and the message "you need to restart your computer" appears.
This happens randomly and I have no idea what causes this. I thought perhaps it was just a loose power cord, as the cord does seem quite loose.
However, it happens after the machine has been running for some time. Before I have a chance to save my work, the computer tells me it has to shut down. It's not a consistent thing, so it's hard to know if it's the cord or not.
This also happened half way through watching a DVD. Nothing was touched or moved, so it wouldn't appear that this is being caused by a loose cord.
Can anyone shed some light on this problem? (I'm running Tiger on this machine with 700+ megs of RAM plus am using a Mac keyboard. Airport is installed but not in use.

Hi there,
I would first make sure your Mac is or isn't on any list contained here: http://www.apple.com/support/exchange_repair/imac.html - you may in fact have a faulty power supply which is covered by repair extension through Apple.
Here's a brief explanation on a Kernel Panic: http://docs.info.apple.com/article.html?artnum=106227
Good luck, Rick
iMac G5 iSight 20" - 30G iPOD in Slimming Black - Mac OS X (10.4.8) - HP Pav 15" WS and Toshiba Sat 17" WS LP's - Canon 20D & A620 Kodak P880

Bt you need to get your customer service and billi...

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