Questions about my MacBook Pro and Apple Support.

I was an early adopter of the Intel Mac Platform. Got my first Mac (my MacBook Pro) in April 06. It was not part of the battery recall, but I have had numerous problems. I cannot keep the machine running more than 3-5 hours without it shutting down or just locking up. The case has popped slightly (about 1mm) open on the front left. I cannot use the function keys for the heat. And I know that I need to use Apple Support, but let me tell you: I have not been impressed with Apple Support.
My Mac was sent back for "repair" in October, and returned to me less than 6 days later. When I received it, it had a preloaded user account (complete with password!) for a user (not me) that I didn't recognize. And still had the same heat/random shutdown symptoms. Upon calling Apple Support, I was told that there wasn't anything that could be done. In fact, on one phone call I was just flat-out told that I should "just go buy another one". I could go on at length about my experiences with Apple Support.
So here is my question:
Is there a magic phone number, person I can contact to actually get something done about this? I have had less than 3 total months of usable time on my Mac. (I have been dealing with Apple Support since last June.) Please help. I just want my Mac to work. I know that this is just a fluke; and that my woes are the exception, not the rule.
Thanks
MacBook Pro Mac OS X (10.4.8)
MacBook Pro Mac OS X (10.4.8)
MacBook Pro Mac OS X (10.4.8)

Your choices are to continue trying to work this out through your local Apple retailer or contact AppleCare directly.
There's little anyone here can do to help you. These Discussions are user-to-user help. All the available contact information is available by clicking on the Contact Support link at the bottom of this page.

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Questions about my MacBook Pro and Apple Support.

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