Quick help: Taking MBP in for repair, need to lock folders?

hey guys,
I'm supposed to drop my MBP off at an Apple Reseller today to replace the disc drive. They want me to drop it off today, but the replacement drive won't be here until tomorrow. They asked that I provide my user password so they can login and get everything installed. It didn't sound like I had an option on whether or not to give them my password. So it looks like they'll be in my account, but I'm wondering if there's a way to lock my user folder and maybe Mail so that they can't go pilfering through my stuff. Any thoughts?
Message was edited by: jabulani-jonny

It's not Apple staff; if it were, I wouldn't be going through the trouble. This is a stand-alone Apple reseller and the only reason I'm going through the trouble is that they wanted me to drop my laptop off on the afternoon before they actually receive the drive.
If they would have said, "we'll order the drive on Monday, it'll get here Tuesday morning, so drop off your laptop Tuesday at lunch and we can have it back to you that evening or Wednesday morning" I'd have no questions. However, they originally wanted me to leave it with them right then (on Saturday) when the drive wasn't going to be there 'til Tuesday, and impressed upon me that they needed it no later than Monday afternoon.
So, no I don't have any questions about Apple Staff, but when a stand-alone reseller wants my laptop 3 days before they can actually repair it... yeah, I've got questions about that.
Oh, and I did check out the Apimac application. It looks pretty cool, but, I think I'll just go with setting up a Repair Account and leave it at that. Thanks for the suggestions guys!

Similar Messages

How do I send my MBP in for repairs?

This is probably a really obvious answer, but for some reason I can't figure it out. I'm having the typical logic board errors (random restarts, sometimes won't boot up, and the whining noise). I just enrolled my AppleCare plan, and I'd like to send my MBP in for repairs as soon as possible (I start college in two weeks). How exactly do I do that?

If you take your machine into the store, they will not be able to repair it within 45 minutes. The best you could hope for is a 1-2 day turnaround. However, it is extremely likely that they will not be able to do a logic board repair in-store within a few days. Instead, they will send your machine into a repair center, and you can pick it up from the store when it comes back.
Alternatively, you could call Apple Care and they will send you a box to ship it in. When the repairs are done Apple Care will ship it back to you directly. This is nice because you wouldn't have to drive to the store.
The problem with either of these strategies is that it seems there is currently a shortage of MBPRO-15 logic boards. So if you send your machine in, there's no telling how long it will be before you get it back. Some users are reporting quick 3-4 day turnarounds, but many users are reporting 3-4 week turnarounds!
What I would suggest is driving to the store and having a Genius there diagnose your machine. They will likely agree that you are in need of a logic board replacement. If so, you might be able to convince them to order a logic board for an in-store repair. This way you could hold onto your machine until the logic board arrives, and when it does they should be able to install it with a 1-2 day turnaround. I realize it is a hassle to drive back and forth, but this way you don't run the risk of being without your notebook for an extended period of time.

Need Some Quick Help w/Digital Frame for Xmas Gift Please...

Have a Kodak digital picture frame. I don't understand the architecture of using the SD or USB cards w/the frame. I bought a 1 and 2-gb SD card. When copying my photos to the cards (112 of them), I get about 92 on the 1-gb card and it says full, but still shows most of the disk available, but also says is full so only about 92 photos goes on there. So I try the 2-gb SD card, and exactly the same amount of photos fit??? Why - it is twice as big??? I tried reformatting it to Macintosh but that only made the frame not recognize it, and when I formatted it back to MS-DOS, the frame still does not recognize it...Question one...Why the 1 and 2 gb SD cards hold only the same amount of pictures and how can I get it formatted back to be read by the camera...and can I fill 112 pictures on??? So then I thought maybe a USB stick would work. Bought a 2-gb Lenar Firefly stick and whoa and behold the exact same thing happens...I get about 92 pictures. So I figured which 92 pictures I wanted and selected all the card contents, moved to trash and deleted the pictures, then went back and picked only the 92 pictures I wanted and copied to stick and all show that they are there, but when I go to play them on the frame the old pictures I had on there before are there and not just the 92 new ones. How do I get rid of everything on the disk and get the pictures onto it that I want...I am afraid to erase or format it in any way because the frame probably won't recognize it again. Also, there is one picture that says "Bad file" and I have no idea which picture this is...and can't get rid of it because when I move them all to trash and put the new pictures on the stick that one is still there????? On the stick, I have like 130 MB (112 Pictures). When copied it says 92 pictures with 1.76 GB available...why is this and why can't I copy pictures to that space??? Can someone explain this to me and advise me what I can do, how do I reformat it so recognized also??? Also, I have songs copied to the frame's internal memory, but can't figure out how to play the pictures and also music at the same time????? Thanks so much for any quick help and thorough explanation so I can get this wrapped and sent. Merry Christmas! Gary

I also have a Kodak picture frame and had the same problem with my SD card. Two things I learned.
1-Even though you can't see them on the card - there are hidden files. You can see them - use this procedure.
http://www.tech-recipes.com/rx/3104/os-x-show-hidden-files-and-folders-in-mac-os -x-finder/
2-The other item I learned is that you must drag and drop the files and then empty your trash. While the reader is connected to the machine.
Doing these two items will clear your card to full capacity.
As far as the "bad file" I am still working on that one. I have little movie clips on my card and believe that may be causing this view..so your music may be causing this message. Start with just the pictures only and see if you can load them onto the frame.

Quick help - Is SAPHOSTAGENT Mandatory for managing system (solman) ?

Hi All,
Quick question, Is SAPHOSTAGENT Mandatory for managing system (solman) ?
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Nicholas Chang

Hi All,
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3) go to TX rstco_admin and ensure status is activation successful.
4) follow sapnote 1259109 and upload the latest xml according to your solman version.
5) Install object accordingly by following note 1342231 & 1110013 (the note specify the bugs happen in SPs18, whilst my solman version is EHP1 SPs27 and i was reluctant to apply at the first place. But upon checking, most of the objects mentioning in the note that required installed are not installed!)
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Cheers,
Thanks,
Nicholas Chang.

Iphone 4 quick battery drainage after sent for repair

HI, i bought my iphone 4 in Dec 2010, after using with no problem, in July, the sleep/wake button stuck, so i sent for repair. After 2 weeks i received back my repaired phone not new one. Then, i restored backup using Itunes, i noticed after that, my battery drain very fast. Before sending for repair, after i charged it at night and let it be on sleep mode (without using) until next morning at 6am, the battery will still have 100 - 99% and will last until 11pm (pls take note that i am quite an active user). But after i got it back from repair, i charged it like usual at night but the phone will have around 89% at 6am (without using, in sleep mode) and only last until 5-6pm. ***?! I am so dissapointed in these series of problem. I don't have any Apple Store near my place. Please help me.

Apple do not sell the iPhone in Nigeria ,you have an iPhone purchased in bulk from another Country
The warranty and ANY support for the iPhone from Apple will only be available in the country where the iPhone was purchased ,where ever that is ....................
Take it back to the "local Store " it does not sound healthy
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Sending MBP in for repair, $50 reinstall fee if accidental erase...

Hello-- I was going to send my computer in for repair recently and the mac genius asked whether I wanted to pay $50 in case things were accidentally erased/lost.
I was kind of surprised that would be something I would have to pay for. Is this normal, are there other options ... like do most people have their own back-up and reinstall themselves or do you just pay the $50 bucks if it happens that things get erased ? and what is the liklihood of losing data ?
Thanks.

Sad thing is a complete image of your system would take them a few minutes and could be done simply as a customer service. I would come to expect Apple to offer this free service before anyone. Would give great press.
Gone are the days that such issues are even issues. For Apple, it would be as simple as plugging in cable, starting up a backup utility (they could even get a nice one made in house for their purposes), got get a coffee, come back to find it ready for servicing. No fuss, no muss.
The charge I think it very weak of Apple. Not surprising, but very weak, considering just how easy it would be backup the data with the means at their disposal.
Then again, Time Machine should make backups run a little smoother on Mac, which have a surprisingly very poor bundle of backup utilities to choose from.

IPhone 5C 'no service' - is it worth taking it in for repair?

I made the mistake of getting an iPhone 5C in February, mistake because this phone is obviously a lemon based on the amount of people who are having the "no service" problem with it. Even though I am in a strong signal area, I cannot reliably connect to the cellular network.
The problem started about two weeks after I did all the troubleshooting and suggested fixes as per the Apple website. I called Apple and they told me to restore the phone to factory settings. I did and the phone worked for about two weeks before it started to get flaky again.
Now, I'm lucky to get two minutes of connectivity a day. Yanking the SIM card is a pain (I have an Otterbox case that isn't easy to get into) and not worth the effort.
I called back Apple and they said I need to have the phone serviced. The nearest Apple store is eight hours away (yes, 16 hours round trip). So they said they can ship me another phone for $29 and a $500 deposit, mail in my phone, and they will fix it if it's broken, return it to me, and then I have to send the loaner phone back. I have an issue with the deposit thing (but, yes, I do see Apple's POV); once Apple has that money, they have it. I have no guarantee of ever seeing my deposit again and I'll effectively be paying twice for the phone since as I got my phone free on a two-year contract.
Has anyone actually jumped through these hoops to get a month-old phone fixed? Does Apple honour the return of the deposit? Should I just take a long weekend and go on a road trip to an Apple store?
My provider has done what they can, BTW. I had paid $100 for the phone and they reimbursed me that because of the issues I'm having with it and they also replaced the SIM card. At this point, the best they can do is send it back to Apple for evaluation, but there's the pesky deposit thing again.
I am so frustrated with this phone as I need it for internet (I have an amazing truly unlimited data plan) as we only have cellular internet in my area.
Thanks for any thoughts,
Rae

So they said they can ship me another phone for $29 and a $500 deposit, mail in my phone, and they will fix it if it's broken, return it to me, and then I have to send the loaner phone back. I have an issue with the deposit thing (but, yes, I do see Apple's POV); once Apple has that money, they have it. I have no guarantee of ever seeing my deposit again and I'll effectively be paying twice for the phone since as I got my phone free on a two-year contract.
Do as Apple suggests. The deposit is in case you do not return the loaner phone. Apple will NOT keep your money once you return the loaner phone. Apple will repair or more likely replace with a new or refurbished device. Make certain you ship the devices with a carrier that has tracking such as UPS and insure the device for $500.00.
Does Apple honour the return of the deposit?
Absolutely Apple will return the deposit when you return the loaner phone. Apple is not out scam anyone.
I made the mistake of getting an iPhone 5C in February, mistake because this phone is obviously a lemon based on the amount of people who are having the "no service" problem with it.
No, you did not make a mistake. When millions of devices are manufactured there are bound to be a few with issues. Only those that have issues will complain, those without issues will remain silent.
At this point, the best they can do is send it back to Apple for evaluation, but there's the pesky deposit thing again.
Do as Apple states. Otherwise live with your problem. Apple has offered a solution.

How am I suppose to back up my MacBook Pro before taking it in for repairs if the problem is that it won't turn on?

My computer won't turn on due to accidental liquid damage. I plan on taking it in to be repaired but don't know how I'm suppose to back it up before hand seeing as it won't turn on.

Obviously, this is a situation in which you can't do that.

My iphone 4s wifi on/off appear grayed out or dim i can not use and battery got problem with retain charge even not in use. and i am in india here no taking my product for repair . how i sort out this issue

Hi,
i bought iphone 4s in london but now return to india . right now i can not access wifi option because wifi on/off grayed out or dim . and also battery got problem to retain power it automatically loose power even not in use. i went to local apple service centre they said could not repair in india.they said talk to uk apple centre. so what i do now please any one give guidence .

You posted in the iPad forum instead of the iPhone forum. To get answers to your question, next time post in the proper forum. See https://discussions.apple.com/index.jspa I'll request that Apple relocate your post.
 Cheers, Tom

Hi I need ur help actually my iPhone 5 is not working properly I been to apple store they said u have to booked online for repair but I couldn't find where to register plz help out thx ali

Hi I need ur help actually my iPhone 5 is not working properly I been to apple store they said u have to booked online for repair but I couldn't find where to register plz help out thx ali

Dollersheikh wrote:
... I been to apple store ...
Go to that Apple Retail Stores website and click on Make a Reservation...
Here's an example...
http://www.apple.com/retail/crossgates/
Store List here > http://www.apple.com/retail/storelist/

Apple store needs to send my MBP for repair to change an HD?????

A bit disappointed here, not only my MBP HD just failed after 11months but my local Apple store (seattle) can't change an HD they have to send it for repair (???) and 2 days after dropping the MBP at the store it is awaiting shipment to the repair station????
It's a good thing I am a Procare member, I wonder how long it would take otherwise...?
I talked to the store twice about an estimated time for the repair, twice I had to remind them I was a Procare member (they did not know....), .
Is there anybody aside from the local store I could contact about this? can't find a number for customer service.
Thanks
F

Sorry, I really don't know what HD I had in the MBP. How can I find out?
I just read a post :
http://discussions.apple.com/thread.jspa?threadID=1234166&start=100&tstart=0
This is pretty much the noise I have been hearing for about 4 weeks before the drive failed.
F

Not a programming type; need quick help for current project

I am helping a non-profit which is involved in a significant legal battle work with many thousands of e-mail messages for electronic discovery. While reasonably technically competent,I am not a programmer and don't have time to learn scripting, if that is the way to solve my problem.
I am using Microsoft Outlook 2003 (full version) to manipulate the e-mails necessary for the discovery into manageable folders. I have Acrobat Professional 8, and am turning the e-mails into packages using the Acrobat properties/options that embed in Outlook 2003 when both pieces of software are installed. The resulting packages have about 1500 .pdf files that must be reviewed by the attorney to determine if any of the documents are privileged.
My plan was that the attorney would review each package using Reader 8 and put an electronic yellow sticky on each document that was privileged so that we could go ahead and do the Bates numbering, but then be able to search on the sticky to pull out the documents into another package that would not be part of the discovery.
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Unfortunately there is no programmatic way to "Reader Enable" (which adds the commenting ability in Reader you speak of) with Acrobat. Adobe creates a separate server-based product to allow you to do this, called LiveCycle Reader Extensiion Server.

Can't start laptop - problems with automatic repair, need acces to admin account but there is none. HELP! :(

Hello,
I'm having problems with my windows 8 laptop.
This afternoon I shut it down, and went to work. A few hours later when I came back home I noticed the little blue lights on the keyboard (showing me that the pc was charging and that my wifi is on) were still on. Normally these are off when the pc is turned
off.
I tried starting the laptop but nothing happened, the screen stayed black. I held down the 'on' button to force it to turn off, and turned it on again.
I then got a textmessage on the startup loading screen that there were problems with my C drive (only drive the laptop has), so it went to automatic repair.
*my laptop's language is set to Dutch so I'm translating everything :)*
It gave me 2 options:
1: Restart computer
2: Advanced options.
I tried option 1, didnt work ofcourse, it just restarted and I got back to this screen, so I checked what option 2 had to offer.
I got to a screen with 3 options:
1: Continue to windows 8
2: Solve Problems
3: Shut down
When I tried option 1 the computer just restarted and went back to the same screen.
When I tried option 3 it shut down as it should.
Option 2 gave me 3 other options:
1: Renew PC
2: Factory reset
3: advanced options
Option 1 just restarted my pc and took me back to screen 1.
Option 2 I havent tried yet, because it erases all of my files. This is a last resort.
Option 3 gave me 6 other options:
1: Systemrepair
2: Repair with installationcopy
3: Startuprepair
4: CMD
5: UEFI firmware settings
6. Startupsettings.
I can't use option 1,2,3,4 because I need to log in to an administratoraccount.
The bad part is: the laptop doesn't have an administratoraccount.
It was my parents laptop, and theyve set it up. I always assumed the account was an admin because
I had acces to everything and didn't need a password to run things as admin and such.
Turns out it isn't.
I get this message (translated) when I try to acces one of these:
'You have to log in as administrator to continue, but this pc doesn't have an administratoraccount'.
I can't believe microsoft added a check to see if the pc has an admin account on it, and even added a specific message to show when it doesn't, but they didnt add the option to just use these tools when there is no admin account present? What were they thinking!
Option 5 I havent tried yet, when I click it it says I have to restart to acces these settings, but I dont want to mess with something I know nothing about.
Option 6 gives me a few options like run the pc in safety mode, run windows repair and disable auto-restart after something has gone wrong with windows. But when I select one of these options it doesnt work. It just takes me back to auto repair. It just doesn't
doe anything.
There are no other options. Nothing I can do. My pc is stuck like this. The only thing I *might* be able to do is a factory reset, but I havent tried, and that could also just give me an error about me not being admin.
Some backstory of what I think caused this problem:
I believe the problems started a week ago, last friday.
I'm using a program called 'AVG TuneUp'. This program gave me a message telling me it was 3 months since it had checked my C drive for defects or anything. And it asked me if I wanted it to do so. Unknowing of the problems that would follow, I pressed 'ok'
(or whatever it was).
I had to restart my pc for it to begin, because it could only check the drive during startup. It went to 12% and stayed there for like half an hour, after which I decided to google (on my phone) if that was normal. It turned out that that option doesn't work
well with windows 8 and that lots of people's computers got ruined after using it. I stressed and I tried to shut it down, but since I was still in startup the only thing I could do was force the pc to shut down, so I held down the power button and it shut
down. I restarted and managed to abort the proces. The laptop started fine and everything worked.
A few days later a game/program I use called League of Legends started to act weird, because I could not log in on my account (for the game) anymore. Some error with IE settings, which I was unable to fix. For more info about that go to http://boards.eune.leagueoflegends.com/en/c/help-support-en/8Eoz315J-cant-log-in-to-lol-and-cant-log-in-to-steam-either-weird-coincidence.
Although I doubt it will help.
That forum post also contains a link to a post I made on the Steam forum about not being able to log into steam anymore. (Steam is another program I used). I wasn't able to log into steam anymore about 1-2 days after I wasn't able to log into LoL.
Also at the same time my Norton sortof stopped working. It showed up as active in my task manager and AVG TuneUp program manager, but it wasn't in my task bar and I couldnt acces the control panel.
Then yesterday I checked my pc for errors with AVG TuneUp's 1-click maintenance tool, and it told me my C drive was fragmented badly, so I defragmented it using the tool. Laptop still worked fine after that.
And then today I got the error on startup about my C drive having errors.
Long story shot: Problem is probably caused because I stopped the repair of my C drive with the avg tuneup tool before it was done, however its weird that I'm only experiencing (big) problems a week after that happened.
Hardware info:
It's a Samsung Ativ book 6 (google it for all the specs :) )
RAM: 8 GB DDR3
CPU: intel 3230M @ 2.60 gHz
GPU: AMD Radeon HD 8850M
HDD: 1 TB S-ATAII hard disc
I've found this page:
http://answers.microsoft.com/en-us/windows/forum/windows_8-system/windows-8-taking-me-to-automatic-repair-but-no/6cbc995e-9ecb-4e28-8d6c-adabdecb8374?rtAction=1424369231072
But I don't really understand what the answering person is saying, and my laptop doesn't have a CD drive..
I really, REALLY hope someone can help me with this, because my laptop is basically 100% 'destroyed'.
Kind regards,
Christian Collaert

Hello,
Perhaps the operating system is incorrectly powering down or shifting the wireless adapter to a low power state in order to improve run time while on battery?
Try going into the Device Manager (filename: DEVMGMT.MSC), locate the wireless adapter under the Network Adapters tree, view its Properties, and on the Power Management tab, disable (un-check) the Allow the computer to turn off this device to save power option.
Please let us know if that makes any difference (or not).
Regards,
Aryeh Goretsky
I am a volunteer and neither a Lenovo nor a Microsoft employee. • Dexter is a good dog • Dexter je dobrý pes
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Needed: Book(s) recommendations for beginner, needing to come up to speed for complexity quickly

Hello all,
I've been kind of thrown into the need to learn LV quickly. I've gone through the LV 101 videos, and got a decent start....but need to learn more in-depth quickly. I'm looking maybe for a book on amazon, that will get me as a noob started quickly...but also, something needed beyond just the basics of trying to explain the concept of the front panel and block diagram screens....
I'm needing to get into learning how to wire up things like even structures...being able to allow the user to right click an object on the screen, present a drop down menu, and change the object based on their selection. I've posted here before looking how to do multi-colored indicators..and starting to get a grip on some of that, but still not yet...
I'm looking at an example of an older version of the app I'm trying to create and improve on...and see how they were changing a boolean indicator (they used a round one, but was flat unlike the LED shaped ones)..but they were able to change the colors of the text and control with three different background and text combinations both when it was clicked, and programatically when a trigger was pressed...etc.
I'm seeing a structure they used called a "property node" and using colors under that to change it, it appears....I need to learn to understand that....but the application I have is a bit complex for me to track and figure out everything as it flows....
I thought I'd seen a recommendation for a book on this forum called: Labview for Everyone...but that is dated 2006...would this be too old since I'm working with LabView 2011?
Anyway, I'm looking through all the stuff in the NI site's Knowledgebase....but think getting a quality book that is a bit structured taking me from basics to more complex things would be the best way for me to learn and organize my thoughts.
I've programmed (awhile back) with Delphi for Object Pascal...and some java with Eclipse. But with Delphi, I have worked with an IDE...putting object on a screen, and then setting and programming properties...but LV is a bit different, and I'm just not familiar with all the objects available to me..and the graphical programming rather than writing code in there to handle things..is a bit new to me.
Anyway, hoping ya'll can give me some good book recommendations...and any links to web info greatly appreciated too.
Thank you in advance!!
cayenne

Norbert_B wrote:
cayenne,
without giving any special suggestion, i want to point out:
Even "out dated" books can give you valuable information since the programming paradigm of LabVIEW (dataflow) is still valid.
Ok, we have to admit that information on certain elements as well as esp. performance might not be true because of the changes LV had undergone over the years (e.g. compiler changes in LV 2009/2010).
Adding to this, i urge you not only to look for technical expertise but also on "how do i approach a development task". I find this link a helpful source for this.
hope this helps,
Norbert
Thank you for the reply. I'm looking at the link and it looks informative.
I went ahead and bought the book LabView for everyone. One thing however, I read in one review, that the book is light on the topic of event driven vi''s......which is something I'm definitiely needing information on....simple examples would be even better.
Any links or book recommendations on this particular topic?
Thank you,
C

TS1538 Hi hoping for some help please/ My laptop was in for repair & now doesnt regognise ipad or iphone, it is now being recognised as a camera. Laptop will not allow me to update/reinstall I Tunes. Cannot get driver reinstalled

HI hoping for help pls, laptop was recently repaired& cloned, now will not recognise iphone or ipad, only sees iphone as a camera. Have spent ages trying to reinstall itunes to get so far and for it to fail. TRying desperately to reinstall driver for iphone now , have gotten as far as last steps to find folder in cdrive, found mobile file and there is no driver file at all. Am not the brightest tech lady so any easy to understand tips please am lost and cannot sync either pad or phone.

you have a ps cs4 license for mac and you have some way of finding your serial number.
if yes, download an install the installation file. if you already have the installation file, what is its name and file extension? (eg, if it's one file, it should be a dmg file.)
if you need the installation file,
Downloads available:
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Captivate: 8 | 7 | 6 | 5
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Quick help: Taking MBP in for repair, need to lock folders?

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