Re: 4 weeks without a landline (now 5 weeks) advis...

If BT could sell the number of complaints EXACTLY of this nature, we would not have to pay anything for our calls or BB and they would STILL make a roaring profit!!!
The BT/OPENREACH operation takes incompetance to a new level

Hi Diyd,
I am sorry to hear you have been left without service. I can take a look at this for you to see what is happening. Please send me in your details using the "Contact The Mods" link found in my profile.
Thanks
PaddyB
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Similar Messages

  • Re: Can anyone beat 4 weeks without a working phon...

    Yes we were without phones and internet for 6 weeks although initial fault started June 28th with a constant noise on the phone lines. Then our home phones both started ringing once every few minutes but no one was there.
    We were told the fault was a cable in our garden by first engineer. The second engineer who called said no it is in the road. The 3rd engineer said it was in the exchange.(god does anyone know what they are doing)
    After 2 men came to dig a hole in the road they decided the fault wasn't there so after a week that hole was filled in. They came back a week later and dug the same hole but bigger. This time we lost everything but was told not to worry as it would be fixed in 3 days.
    That was 2nd August. 
    On September 3rd 6 men came to dig up our garden and fit a new cable in, the next day 2 engineers came and fixed the problem and we were finally back in business.
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    I said to the man that is very funny as Openreach are here and they could not of mended the fault without coming in my house.
    I am so annoyed and disappointed with BT. they are hopeless.

    Felt I had to respond as unfortunately I can beat you 4 weeks. We are now just passed 10 weeks with a phone fault - no phone or broadband. Message from BT today said engineers were on site for dig work today; no they weren't! Apparently they actually meant tomorrow - keep your fingers crossed for us!

  • Four weeks without a phone

    We have now been four weeks without a phone following a lightning strike. We live in a remote area and work from home. Life has been very difficult as no one can call us. The other day the school was unable to contact us when one of our children was sick. That child had to stay all day and come home on the bus when she should have been collected. Relatives are unable to phone us.
    I am a columnist on the Independent on Sunday and I think this make an interesting piece.
    We use the Phone Coop to handle the phone, but BT Openreach are supposed to fix it. Many promised visits have failed to happen, and last week the Phone Coop were told the line had been fixed - it hadn't.

    Hi TomHodgkinson,
    This is a community forum for BT Retail Customers. The only BT Presence are the BT Care Team (Mods)
    Just to clarify, is your phone service provided by BT Retail or by the Co-Operative (The Phone Co-op)?
    If it is provided by the Co-Operative, then unfortunately BT Retail is unable to help you as your not a BT Retail Customer.
    You will therefore need to contact the Co-Operative (The Phone Co-op).
    Even though Openreach are part of the BTplc Group, they are a completely different company who run as a separate line of business. Openreach maintain, fix and install the UK's infrastructure for all Communication Providers/ISPs and have to treat all Communication Providers/ISPs equally.
    Openreach will not talk to end users and can only be contacted through your Communication Providers/ISP
    You will need to contact the Co-Operative (The Phone Co-op) to sort out your problem and the Phone Co-op should contact Openreach on your behalf.
    Anyone from this forum or BT Retail will be unable to help you as your not a BT Retail Customer.
    The Co-Operative (The Phone Co-op) website is http://www.thephone.coop
    Cheers
    jac_95 | BT.com Help Site | BT Service Status
    Someone Solved Your Question?
    Please let other members know by clicking on ’Mark as Accepted Solution’
    Try a Search
    See if someone in the community had the same problem and how they got it resolved.

  • ICal gets "stuck" on date - can't view a different week without quitting

    I haven't seen anyone else post this, but it's getting really annoying. Every now and then, iCal gets "stuck" on a particular week. If I click on a new date in the calendar, it is highlighted, but the date I am on remains highlighted as well, and the week view does not change to the new week.
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    Actually, I only addressed your first complaint about the view being stuck to a specific week when a todo item in that week is selected.
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    I also reported this to Apple in the same bug report.
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    Hope this helps, while the guys at Apple are (hopefully) working on a fix. But I am rather pessimistic. My experience with bugs I reported in the past is that they are only fixed if they are critical, security-related bugs. If they are just usability bugs with workarounds like this one, they are only fixed in the next major release of OS X. But let's cross our fingers. There are so many people complaining about iCal on these forums that Apple might want to do something about it. But people who have complaints or requests about a product should send them directly to Apple, and assume by default that they are not reading this forum.
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  • 2 weeks without Broadband

    Hi,
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    Have been a broadband customer of theirs for years without any problems, 2 weeks ago we decided to change our package to include BT vision, the day after this our broadband connection was lost and has been missing ever since !.
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    Any thoughts, suggestions would be much appreciated !
    Thanks.

    Just phone 0800 1114567 and report your broadband problem... If they cannot sort it they should raise a SFI fault so an Openreach engineer can take a look.

  • Have been running version 4 for a week without problems. Today, downloaded MS live security update, and have had problems since. when I click on a favorite site, it takes 20 to 40 seconds before the page load's and the same if I click a link on the page.

    been running version 4 for a week without problems. Today, downloaded MS live security update, and have had problems since. when I click on a favorite site, it takes 20 to 40 seconds before the page load's.'''bold text'''

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  • I purchased an Ipad mini in Thailand in first week of July. Now the screen of the ipad has lost its brightness and smells like somethings burning inside when switched on. I am in Dubai now and want to know if I can have it exchanged here in Dubai?

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