Re-Installing OS X Created Problems

Hey guys. I turned on my MacBook Pro today and it didn't go past the blue screen. After the troubleshooting options didn't fix it, I was advised to re-install the operating system. So I did. And it seemed like everything was left in tact, but I'm quickly finding that's not the case...
- Quicktime doesn't open movie files that it used to (.avi)
- iPhoto shows that all my old pictures are there in thumbnail view, but I cannot view them larger when I click on them. I can drag them outside of iPhoto so that I have the file on my computer, but re-importing it or any other new .jpeg does not work, it says that it is an unrecognized file format (though clearly a .jpeg)
- Mac Messenger has lost all display picture capabilities (even upon re-installing), and cannot read .jpegs - again saying it's not a valid picture file format
- iTunes has lost all my music
I was told when I called Apple that everything would be kept in tact, but that's clearly not the case. Any solutions to these problems would be greatly appreciated!

Didn't erase the hard drive. Brought it into the Apple store - they did the same thing but installed all the necessary software updates immediately after and restarted again, and things seem to be running smooth.

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