Re: Slow Internet

Question

Hi we moved into a new property and  having been in over 6 weeks we managed to get a phone line installed and also broadband.  Since then I have been doing speed tests regularly and I do not get over 3mbts. I have contacted sky on a number of occasions and expressed my concern that this is not what I'm paying for.Due to the low broadband speed  I cannot  even download films from on demand  and watch them straight away as it takes over 1 day to view ( this isn't on demand then is it surely).I have gone through various tests with them reg to the phone line and router settings and still no joy.Sky keep telling me that I'm getting what I should be for the area but this changes every time I speak to a customer services representative so I don't know what to do.Also I cannot get Sky fibre as it is not in my area yet so this is even more frustrating.

Answer 1

Firstly, what speeds did Sky tell you that you would get? This figure will be available if you log in to My Sky, under the broadband section,
Secondly, can you post your full router stats (there is a sticky post at the top of the forum with a How To guide) and the results of a wired speed test from www.speedtest.net
With that information, the community will be able to help advise your best course of action.
Edit:
Just found your third post (please do not cross post multiple times with the same issue, it only leads to confusion) which contained the following:
Router Statistics
System Up Time: 47:22:17
Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time
WAN PPPoA 381008 440264 0 0 0 30:59:27
LAN Down 0 0 0 0 0 00:00:00
WLAN Up 1068608 902647 0 376996 19911 47:21:42
Broadband Link Downstream Upstream
Connection Speed 2816 kbps 797 kbps
Line Attenuation 64.0 dB 41.5 dB
Noise Margin 7.8 dB 7.7 dB
Poll Interval:
Seconds (at least 3s):
Set Interval Stop
Based on your attenuation, you are getting better than you should for that line.
However, looking at the upstream figure, I suspect you may be on Sky Connect. Could you please confirm if that is the case?
If so, there is simply nothing that can be done. Connect is an abysmal product and your only real option would be to find another provider.
If not, check for any crackling/hissing noises on the line.