Re: Specifics for Interaction Center: Toolbar - Interaction Center WebClient - SAP Library

Hi Sigrid,
i have a problem with the 'Clear Interaction' button,
In the account identification screen i confirm an account and there is a custom view which is used to confirm the appliance,
After this process i am creating a service order through direct link, when i save the order and then do a clear Interaction i get a error message ' clear interaction not possible, order is saved', which is fine.
But when i navigate back to account identification screen i see that the Account information is cleared.
Is this Standard action???
Is there a way to make sure that the Account information is not cleared???
Please help me.
Regards,
Deepak

Hello Sigrid,
I set the system user parameter as WCF_IGNORE_ENHANCEMENT to 'A' so that all the custom enhancement are ignored and i tested it. it was the same issue. I beleive the issue is standard.
So the steps which i took to bypass it was enhancing the component CRMCMP_IC_FRAME,
i enhanced the view CRMCMP_IC_FRAME/HiddenView
i redefined the event handler EH_ONFORWARDCALL
i initially checked whether the order was saved, if the order was saved then i raised the error message
"Clear Interaction not possible, order is saved" and avoided the super call.
This served my purpose, and standard behaviour continued for rest of the cases.
Thanks,
Deepak

Similar Messages

Creating Actions - Interaction Center WebClient - SAP Library

To add a comment, please log in or register on the top of this page and choose Reply. Please write your comment in English.
You can also go back to the SAP help page.

The SAP CRM Interaction Center combines separate processes
Communication Process via various channels, e.g.
E-Mail (CRM 7.0, EHP1, EHP2, EHP3):
Pull scenarios: using SAP Connect interface
ERMS workflow (CRM 7.0, EHP1, EHP2, EHP3),
Agent inbox workflow (CRM 7.0, EHP1, EHP2, )
Push scenarios:
simple ICI E-Mail,
ERMS push (CRM 7.0, EHP1, EHP2, EHP3) using combination of SAP Connect and ICI mail handling
Telephony
Chat (CRM 7.0, EHP1, EHP2, EHP3)
Fax and Letter (CRM 7.0, EHP1, EHP2, EHP3)
Customer Interaction Process (CRM 7.0, EHP1, EHP2, EHP3)
and the integrated Business Transaction Process
CRM Business Transactions: UIU integrated views (CRM 7.0, EHP1, EHP2, EHP3)
IC specific business transactions (CRM 7.0, EHP1, EHP2, EHP3)
within the context of a single process flow or an agent's "interaction" with a customer.
Blog "Hitchhiker's guide from a process perspective", gives an overview of those processes integrated in the SAP Interaction Center
Only business roles of type B IC Webclient support above mentioned process integration. When setting up your own business role for the Interaction Center, consider KBA 1836437 which summarizes technical prequequisites from customizing point of view.

Can anyone explain how we create Choose from list for profit center in sap b1

Hello ALL ,
Can any body suggest me how we create the CFL for profit Center .
I am creating add -on using sdk and create a screen form using screen Painter .
In my form there is matrix that contain the profit center column just like in sale order screen .
In this field (Profit Center ) I want to attach the CFL of profit center just like in sales Order screen .
but I am unable to find out the object type ID for profit center so please give me any idea

Hi Arvind,
Object type for the Profit Center is
<ChooseFromList UniqueID="CFL_1" ObjectType="61" MultiSelection="0" IsSystem="0"/>
and for the Distribution Rule
<ChooseFromList UniqueID="CFL_2" ObjectType="62" MultiSelection="0" IsSystem="0"/>
Hope it helps.
D.

Authorization for Profit Center in SAP R3

Dear friends,
I want to give authorization for Profit Centers for T. Code F.01, FB50 etc.
I got one object related to this K_PCA but this is not checking for Profit Centers.
Please guide me how to restrict User according to Profit Center.
Thanks in advance.
Rafeeq Ahmed

Hi,
Let me start with removing the misconception of Auth Obj,
you can put the utmost restriction at the object but it wont help until unless
the transactions have AUTHORITY-CHECK for the auth obj. you mentioned above. so first
search in SE93 for the transaction find if there are any authority checks for the object you mentioned if they are there then see in SU24 if the object is in C or CM if it is them you can restrict otherwise change it to C or CM for it to be checked. But if the Auth Obj is not checked in the program for the Tcode then there is no way you can restrict without an development (enhancement or Custom Tcodes.)
Hope this explanation helpss
Message was edited by: Manohar Kappala

SAP EHP1 for SAP CRM 7.0 : RKT Workshop for Interaction Center

Hi Everyone,
Please be advised that SAP is hosting a workshop in San Francisco, July 15 - 16:
SAP Enhancement Package 1 for SAP CRM 7.0 : Ramp-Up Knowledge Transfer Workshop for Interaction Center.
Click here for details or to apply:
[https://websmp208.sap-ag.de/~sapidb/011000358700000643542009E]
Best regards,
John

Hi,
First - the basic post installation steps are:
1. sick t-code need to execute
2. se06 --> Perform Post-Installation Actions
3. RZ10 --> Utilities --> Import profiles --> Of active servers
4. execute sgen T-code --> This will take some time
5. setup STMS
6. create client (If custom required)
7. Take backup of the system
For the solution manager client you could use the default created '001' client.
Next you need to run the solman_setup template which 'sets up' the SolMan for usage.
Follow config guide at: https://service.sap.com/~sapidb/011000358700000308502009E.PDF
For installing the ECC system, only a install key(from SMSY) is to be generated from SolMan. But if you want to use the SolMan effectively, suggest you to run the entire solman_setup.
Regards,
Srikishan

Creating URL iview for Interaction center

Hi All,
We currently have Interaction center ( CRM application) integrated in our Portal ( EP 7.0). Due to some issues, we need to create an URL iview for Interaction center instead of a BSP application.
Pls let me know what parameters should I mention to link interaction center in portal.
For BSP ivew we just mentioned the application name and the backend alias.
how wil this work if we need to make it work through URL iview
regards
Uday

I believe its not suggestable to remove that message also as it will be very very serious security threat for your machine,
try -> tools->Internet options>Security->Local internet ->Custom level->Downloads->
Automatice
Automatic prompting for downloads.->enable and try enabling Active X check boxes also give it a try not sure it will work.
use this at your own risk
jo

What r the steps to create task based user interface for interaction center

Hi all,
            Can any one please let me know the steps to create task based user interface for interaction center? It would be great
            if anyone can share document with step by step.
Thanks,
Baasanthi

Hi all,
            Can any one please let me know the steps to create task based user interface for interaction center? It would be great
            if anyone can share document with step by step.
Thanks,
Baasanthi

Follow-up issue Interaction Center WebClient

Hi Guys,
Can someone help? this is about icwc follow-up issue.
1. I create a service order and save.
2. then I create a an interaction record and save.
3. I can observe in the service order the relationship "Role:Interaction, DOcument Type: CRM Bus. Activity". But not the
relationship "Follow up document".
I have a "Business Transaction Profile" for interaction center where the Activity is the main and service order is dependent
business transactions. Because, not all the customer when make a call want to create a service order, some only want to
register a feedback or make an appointment.
However, In my activity, I can observe in the Activity Clipboard my service order, but I need the SAP assigned the
relationship "Follow-up" for assign an action for close the follow-up document when close my service order.
What is wrong....? can someone help...

Hi Lyda,
Based on your remark about confirming the account first, I assume you are working with IC 4.0 or 5.0.
The service order is created as a dependent business transaction of the interaction record. The interaction record is automatically created when you confirm the account.
The relationship type in document flow is INTA.
It's true that you can only create activity types as real follow-ups of an interaction record (using the follow-up view).
However, technically it should be possible to also create other business object types as follow-up of the interaction record. You might need to enhance the transaction type drop-down listbox in the follow-up view. You also need to make sure that your interaction record is error-free.
As of CRM2006s it is possible in standard to create any business object type as follow-up of an interaction record.
Regards
Gert

Address Data Identification in Interaction Center WebClient

Hi Guys,
I'm working with ICI and CRM 5.0 Interaction Center WebClient.
I want to know where is the Function Module that use Interaction Center Webclient for search the bussiness partner by ANI.
When you use SAPPhone, the FM is SPH_ADDR_SEARH_CALLER. But for ICI is the same?
If I change the standar framework, make a copy, my copy use the same standar function module for search the business partner by ANI?
Regards,
Lyda

Solved

Survey at Interaction Center WebClient

Hi Guys,
How can I add the answer for my survey to an service ticket at Interaction Center WebClient?
I'm using a script with survey for guide agent with the correct word for register the problem. After complete the survey, I follow up register a incident with description, but I need to attached the result of this survey to this service ticket.
Any idea?

I don't receive any feedback

Change of Interaction Center WebClient Inbox search

Hi All,
Our requirement is to change the inbox search of Interaction Center WebClient. Here we need to add one more field called Schema Version Management. When we search for inbox it has to pick that schema vesion inbox. Could you please some one suggect is there any BADI or any other method to implement it? Appreciate your inputs.
Thanks in advance

The SAP CRM Interaction Center combines separate processes
Communication Process via various channels, e.g.
E-Mail (CRM 7.0, EHP1, EHP2, EHP3):
Pull scenarios: using SAP Connect interface
ERMS workflow (CRM 7.0, EHP1, EHP2, EHP3),
Agent inbox workflow (CRM 7.0, EHP1, EHP2, )
Push scenarios:
simple ICI E-Mail,
ERMS push (CRM 7.0, EHP1, EHP2, EHP3) using combination of SAP Connect and ICI mail handling
Telephony
Chat (CRM 7.0, EHP1, EHP2, EHP3)
Fax and Letter (CRM 7.0, EHP1, EHP2, EHP3)
Customer Interaction Process (CRM 7.0, EHP1, EHP2, EHP3)
and the integrated Business Transaction Process
CRM Business Transactions: UIU integrated views (CRM 7.0, EHP1, EHP2, EHP3)
IC specific business transactions (CRM 7.0, EHP1, EHP2, EHP3)
within the context of a single process flow or an agent's "interaction" with a customer.
Blog "Hitchhiker's guide from a process perspective", gives an overview of those processes integrated in the SAP Interaction Center
Only business roles of type B IC Webclient support above mentioned process integration. When setting up your own business role for the Interaction Center, consider KBA 1836437 which summarizes technical prequequisites from customizing point of view.

Need the "CR410 interaction center webclient CRM" certification document

HI
I need the document "CR410 interaction center webclient CRM".
Could any one please tell me where can i find this document
Thanks

Hi Sudhansu,
Unfortunately I think that document is not available for distribution. It is SAP copyright material.
This not replace that document, but there is also good information available about IC Webclient in this [thread|Documentation for Interaction Center (IC) WebClient;
Kind regards.
Bruno
Edited by: Bruno Garcia on Jul 15, 2008 9:34 PM

Follow Up and task for Interaction Record

we have IC Web and need to create Follow up and Task as follow up task from the interaction record.
Can you please help me find steps to configure the same,

Suki,
I was maybe a little bit too fast:-)
Goto spro->CRM->interaction center webclient->business transaction profiles.
There you find some entries, select the business transaction profile that is attachted to your ICweb main profile.
Here you have an entry trans. type where you can select your interaction record transaction type, this is considered your 'leading' transaction type. A leading transaction type is the transaction that always will be created when an interaction occurs in the webclient. If you created some entries in the copy-control customizing action for your interaction record (let's say trans type= ZINT) like I explained in earlier post, you should check that the same transaction type is used here, the ZINT.
When you select your business transaction profile you see some options on the left ('Dependent bus trans', 'assign price type and price type list' and 'content management templates').
Select 'Dependent business transactions'. Here you can enter your transaction types that are applicable for your scenarios, you see four radiobutton options 'Sales', 'Service', 'Lead' and 'complaint'. Here you can choose which transaction type to be used in what scenario. If you enter here your sales order transaction and flag 'Sales' as scenario it should appear in the follow-up dropdownlistbox in the interaction record view. (And is also used as trans type when you select 'sales order' in the navigation bar in the webclient) The same counts for complaints.
Hope it's a little bit clear now!
Regards,
Joost

Pointers to Sample report for Interactive Reporting

Hi All,
Can any one provide me Pointers to Sample report for Interactive Reporting( which uses Hotspots, Hide, At-User Command).
Thanks in advance.
Regards,
Navin.

Hi
see the sample report
REPORT ZTEJ_INTAB1 LINE-SIZE 103 LINE-COUNT 35(5) NO STANDARD PAGE
HEADING.
*TABLES DECLARATION
TABLES : KNA1, VBAK, VBAP.
*SELECT OPTIONS
SELECT-OPTIONS: CUST_NO FOR KNA1-KUNNR.
*INITIALIZATION
INITIALIZATION.
CUST_NO-LOW = '01'.
CUST_NO-HIGH = '5000'.
CUST_NO-SIGN = 'I'.
CUST_NO-OPTION = 'BT'.
APPEND CUST_NO.
*SELECTION SCREEN VALIDATION
AT SELECTION-SCREEN ON CUST_NO.
IF CUST_NO-LOW < 1 OR CUST_NO-HIGH > 5000.
MESSAGE E001(ZTJ1).
ENDIF.
*BASIC LIST SELECTION
START-OF-SELECTION.
SELECT KUNNR NAME1 ORT01 LAND1 INTO
(KNA1-KUNNR, KNA1-NAME1,KNA1-ORT01,KNA1-LAND1)
FROM KNA1
WHERE KUNNR IN CUST_NO.
WRITE:/1 SY-VLINE,
KNA1-KUNNR UNDER 'CUSTOMER NO.' HOTSPOT ON,
16 SY-VLINE,
KNA1-NAME1 UNDER 'NAME',
61 SY-VLINE,
KNA1-ORT01 UNDER 'CITY',
86 SY-VLINE,
KNA1-LAND1 UNDER 'COUNTRY',
103 SY-VLINE.
HIDE: KNA1-KUNNR.
ENDSELECT.
ULINE.
*SECONDARY LIST ACCESS
AT user-command.
IF SY-UCOMM = 'IONE'.
PERFORM SALES_ORD.
ENDIF.
IF SY-UCOMM = 'ITWO'.
PERFORM ITEM_DET.
ENDIF.
*TOP OF PAGE
TOP-OF-PAGE.
FORMAT COLOR 1.
WRITE : 'CUSTOMER DETAILS'.
FORMAT COLOR 1 OFF.
ULINE.
FORMAT COLOR 3.
WRITE : 1 SY-VLINE,
3 'CUSTOMER NO.',
16 SY-VLINE,
18 'NAME',
61 SY-VLINE,
63 'CITY',
86 SY-VLINE,
88 'COUNTRY',
103 SY-VLINE.
ULINE.
FORMAT COLOR 3 OFF.
*TOP OF PAGE FOR SECONDARY LISTS
TOP-OF-PAGE DURING LINE-SELECTION.
*TOP OF PAGE FOR 1ST SECONDARY LIST
IF SY-UCOMM = 'IONE'.
ULINE.
FORMAT COLOR 1.
WRITE : 'SALES ORDER DETAILS'.
ULINE.
FORMAT COLOR 1 OFF.
FORMAT COLOR 3.
WRITE : 1 SY-VLINE,
3 'CUSTOMER NO.',
16 SY-VLINE,
18 'SALES ORDER NO.',
40 SY-VLINE,
42 'DATE',
60 SY-VLINE,
62 'CREATOR',
85 SY-VLINE,
87 'DOC DATE',
103 SY-VLINE.
ULINE.
ENDIF.
FORMAT COLOR 3 OFF.
*TOP OF PAGE FOR 2ND SECONDARY LIST
IF SY-UCOMM = 'ITWO'.
ULINE.
FORMAT COLOR 1.
WRITE : 'ITEM DETAILS'.
ULINE.
FORMAT COLOR 1 OFF.
FORMAT COLOR 3.
WRITE : 1 SY-VLINE,
3 'SALES ORDER NO.',
40 SY-VLINE,
42 'SALES ITEM NO.',
60 SY-VLINE,
62 'ORDER QUANTITY',
103 SY-VLINE.
ULINE.
ENDIF.
FORMAT COLOR 3 OFF.
*END OF PAGE
END-OF-PAGE.
ULINE.
WRITE :'USER :',SY-UNAME,/,'DATE :', SY-DATUM, 85 'END OF PAGE:',
SY-PAGNO.
SKIP.
*& Form SALES_ORD
*& FIRST SECONDARY LIST FORM
FORM SALES_ORD .
SELECT KUNNR VBELN ERDAT ERNAM AUDAT INTO
(VBAK-KUNNR, VBAK-VBELN, VBAK-ERDAT, VBAK-ERNAM, VBAK-AUDAT)
FROM VBAK
WHERE KUNNR = KNA1-KUNNR.
WRITE:/1 SY-VLINE,
VBAK-KUNNR UNDER 'CUSTOMER NO.' HOTSPOT ON,
16 SY-VLINE,
VBAK-VBELN UNDER 'SALES ORDER NO.' HOTSPOT ON,
40 SY-VLINE,
VBAK-ERDAT UNDER 'DATE',
60 SY-VLINE,
VBAK-ERNAM UNDER 'CREATOR',
85 SY-VLINE,
VBAK-AUDAT UNDER 'DOC DATE',
103 SY-VLINE.
HIDE : VBAK-VBELN.
ENDSELECT.
ULINE.
ENDFORM. " SALES_ORD
*& Form ITEM_DET
*& SECOND SECONDARY LIST FORM
FORM ITEM_DET .
SELECT VBELN POSNR KWMENG INTO
(VBAP-VBELN, VBAP-POSNR, VBAP-KWMENG)
FROM VBAP
WHERE VBELN = VBAK-VBELN.
WRITE : /1 SY-VLINE,
VBAP-VBELN UNDER 'SALES ORDER NO.',
40 SY-VLINE,
VBAP-POSNR UNDER 'SALES ITEM NO.',
60 SY-VLINE,
VBAP-KWMENG UNDER 'ORDER QUANTITY',
103 SY-VLINE.
ENDSELECT.
ULINE.
ENDFORM. " ITEM_DET
REPORT demo_list_at_pf.
START-OF-SELECTION.
WRITE 'Basic List, Press PF5, PF6, PF7, or PF8'.
AT pf5.
PERFORM out.
AT pf6.
PERFORM out.
AT pf7.
PERFORM out.
AT pf8.
PERFORM out.
FORM out.
WRITE: 'Secondary List by PF-Key Selection',
/ 'SY-LSIND =', sy-lsind,
/ 'SY-UCOMM =', sy-ucomm.
ENDFORM.
After executing the program, the system displays the basic list. The user can press the function keys F5 , F6 , F7 , and F8 to create secondary lists. If, for example, the 14th key the user presses is F6 , the output on the displayed secondary list looks as follows:
Secondary List by PF-Key Selection
SY-LSIND = 14
SY-UCOMM = PF06
Example for AT USER-COMMAND.
REPORT demo_list_at_user_command NO STANDARD PAGE HEADING.
START-OF-SELECTION.
WRITE: 'Basic List',
/ 'SY-LSIND:', sy-lsind.
TOP-OF-PAGE.
WRITE 'Top-of-Page'.
ULINE.
TOP-OF-PAGE DURING LINE-SELECTION.
CASE sy-pfkey.
WHEN 'TEST'.
WRITE 'Self-defined GUI for Function Codes'.
ULINE.
ENDCASE.
AT LINE-SELECTION.
SET PF-STATUS 'TEST' EXCLUDING 'PICK'.
PERFORM out.
sy-lsind = sy-lsind - 1.
AT USER-COMMAND.
CASE sy-ucomm.
WHEN 'FC1'.
PERFORM out.
WRITE / 'Button FUN 1 was pressed'.
WHEN 'FC2'.
PERFORM out.
WRITE / 'Button FUN 2 was pressed'.
WHEN 'FC3'.
PERFORM out.
WRITE / 'Button FUN 3 was pressed'.
WHEN 'FC4'.
PERFORM out.
WRITE / 'Button FUN 4 was pressed'.
WHEN 'FC5'.
PERFORM out.
WRITE / 'Button FUN 5 was pressed'.
ENDCASE.
sy-lsind = sy-lsind - 1.
FORM out.
WRITE: 'Secondary List',
/ 'SY-LSIND:', sy-lsind,
/ 'SY-PFKEY:', sy-pfkey.
ENDFORM.
When you run the program, the system displays the following basic list with a the page header defined in the program:
You can trigger the AT LINE-SELECTION event by double-clicking a line. The system sets the status TEST and deactivates the function code PICK. The status TEST contains function codes FC1 to FC5. These are assigned to pushbuttons in the application toolbar. The page header of the detail list depends on the status.
Here, double-clicking a line no longer triggers an event. However, there is now an application toolbar containing five user-defined pushbuttons. You can use these to trigger the AT USER-COMMAND event. The CASE statement contains a different reaction for each pushbutton.
For each interactive event, the system decreases the SY-LSIND system field by one, thus canceling out the automatic increase. All detail lists now have the same level as the basic list and thus overwrite it. While the detail list is being created, SY-LSIND still has the value 1.
<b>Reward points for useful Answers</b>
Regards
Anji

User Interface Template for Interactive Report Region

In 3.2, where do we set the user interface template for Interactive Reports region?
No matter what out of the box theme I switch to, the Interactive Reports region shows the same. What and where do I change the template so that alternating rows use two different colors?

There is no template for Interactive Reports like for a "normal" report. You need to modify the CSS and supply your own for this to happen.
I believe most things are tagged with #apexir - firebug with Firebox is invaluable. This thread may help:
Re: changing the look and feel of interactive report.

Re: Specifics for Interaction Center: Toolbar - Interaction Center WebClient - SAP Library

Similar Messages

Maybe you are looking for