Re-Starting CS4 after Drive Failure

My SSD with win7 64bit os has failed. Win 7 is now loaded on my alternate HD. Adobe CS4 is loaded in Program Files. However, CS4 will not start with clicking photoshop.exe. Also, the original cs4 (update cd) does not detect an Adobe installation, and will not load. You'd think an update cd could detect a previous installation of itself. Any ideas?

Bontoral it is difficult to determine what damage was done when copying the installation to another hard drive. The Cleaner tool takes about 20 seconds to run and will help ensure that you have a successful installation attempt.
You can install from your CD and use your CS4 and your qualifying previous version serial number to install the software.
If you are no longer able to locate your CD containing the installation files then please see http://prodesigntools.com/download-adobe-cs4-and-cs3-free-trials-here.html to download a new copy of the installation files. Please make sure to complete the Very Important Instructions section before you scroll down the page and click on the download links.

Similar Messages

Can't start up after power failure.

Greetings.
Here in the Santa Cruz mountains we experience occasional power outages. After an outage, when I attempt to re-start the computer, it doesn't get past the spinning spokes (or whatever you call that thing). The thing just keeps spinning until I press the power button, shut the computer off, and re-start. After one or two tries, it starts up, but I'd like to know how to prevent the problem in the first place.
G4 Dual 450 Mac OS X (10.3.9) 1 GB RAM

The first thing you should do after an abnormal shutdown is boot from your OS X Installer Disc and use Disk Utility to repair both the hard drive and permissions.
There are two ways to prevent a problem like this:
1. Buy an external Firewire drive and backup software. Maintain a bootable backup of your system on the external drive. Update incrementally on a regular schedule - Daily for your work files; weekly for the entire system.
2. Buy an Uninterruptible Power Supply (UPS) with sufficient capacity to keep your system running long enough for you to shutdown normally until power is restored. Usually this means a UPS with enough capacity for about 10 minutes of operating time on battery. Of course you can buy as much capacity as you are willing to spend money for if you want longer operating times during blackouts.

How to re-download iTunes content after drive failure?

Hi.
As posted elsewhere I've recently had a media drive failure resulting in the loss of all my downloads of my TV shows and Movies from iTunes. Being an idiot I never backed them up so I now have a dilemma. The half dozen movies I've probably lost now until the UK catches up with North America and allows Movies in the Cloud, however we are able to redownload TV Shows. Or so I thought.
My problem is that if I go to my 'Purchased' tab in iTunes Store and select one of my now missing TV Shows it says "Downloaded" in the popup window. If I delete the (now empty) programme folder from the iTunes TV Shows Library sidebar it still says the show is already downloaded. Anyone any ideas how I can reset that "Downloaded" back to "Download"?
Before I lost the media if I just deleted the programme from iTunes it reset the Downloaded tag, but this doesn't seem to be the case now.

Ah. It seems a few relaunches of iTunes, some choice swear words, threats of making the device airborne and a few minutes to allow its brain to kick in has reset things. Sorry to bother anyone. Please ignore

Problems With Starting Up After Power Failure

Hi Everyone,
I'm having the strangest problem booting up (or rather, not being able to boot up) after a power outage in my neighborhood last night. What's more, it's the second night in a row that it's happened and has blocked my ability to boot into my two main drives. I installed OSX on a separate internal drive so that I can access them and they seem to be all right and have all the information on them which is good.
Here's what happened: Two nights ago my computer was on and we had a power outage which turned my computer off, of course. I don't have it set to restart after something like this so I tried to restart it in the morning. The blue progress bar makes it about a quarter of the way across and stops. I have the same OS on another drive so I started up with the Option key and chose that and everything was fine. However, the next night the exact same thing happened and I couldn't boot into that drive the following morning either so I had to install a fresh version of OSX on another drive just to get into my computer. I've used Drive Utility, Drive Warrior, Drive Genius and TechTool Deluxe to check the drives and they all say there's nothing wrong. I've tried to reset the PRAM but still can't boot up into those drives which were on when we had the outage. I have unplugged everything and nothing else in the house seems to be effected. Any suggestions? I've had many power outages over the years with my Mac on but never have I ever experienced something like this, and on both drives too! As always, any help will be greatly appreciated and needless to say, I'm turning my computer off tonight before I go to bed!

Sounds like a lesson in there: don't wait to put OS X on an external drive that is usually off line.
Rush to a store or on-line and get a UPS of the 1500VA sort (APC RS would be nice, or SMART UPS 1000VA).
The directory of the drives could be corrupt.
I have all my equipment, modem, routers, the works, but we had a bad storm and one port on the router/modem is out (the one I used, the modem seems to be okay) and I am worried that the UPS's line filter for DSL in is also 'compromised.'
Storms and power outages can wRECK or cuase havoc.
It sounds like you need to map out bad sectors maybe (zero all in Disk Utility) perhaps. The directory, volume blocks, or even journal file, got scrambled. However, because no test can find it means - to me - it could be the "non user partitions" rather than OS X partition etc. Hence, zero the drive or just reformat it in full.
Why have you not ever with these outages, just continued to live w/o one? I wouldn't just shutdown, I would unplug if a storm approaches.
PS: SMC Reset button is under drive bay #4. Give it a 5-10 seconds depress.

Imac wont start up after power failure

i moved the table my imac was on and i accidentally took off the power cable.the imac was on so when i took the cable off it shut off. then i put the cable back and tried to turn it on but nothing happened..it is like dead. any suggestions?

Also, there is a small battery or capacitor on the logic board that may need to be replaced, as this has been the cause of a similar issue over many generations of Mac computer hardware. Of course there are other causes of failure, and that is why the help of an expert to troubleshoot and diagnose issues to attempt to resolve them can take time.
And it may not be resolved after the first attempt if the actual problem is deeper than first best educated guess arrived by troubleshooting. Part of some repairs requires replacement of suspect parts, even if they may not be the cause, to eliminate their being within the realm of possibility. A good read is among the original Apple Technical Service Manuals, those aren't often available to the general public. I used one to self-troublehoot an iMac under AppleCare after the nearby 200+ miles one-way distant 'specialist' could not fix my new iMac, four times. So I am a bit cool on newer Macs; the way I see it one new headache lasting 10 months and requiring 3,000 miles travel, to not be resolved by experts (and under warranty, so I can't touch it!?!) is enough.
The best cure for main power failure, is to have a good high quality battery backup system in place with automatic voltage regulation, that also works as a power filter; and can step in to isolate the Mac from mains high-or-low power fluctuation. This can save many products from bad power sources; do not rely on these, either. Make copies of your work ahead of time. This saves your computer from issues you can prevent.
PS: my Macs seldom are shut off, for up to 11 months, some of mine only get to sleep when not in use. When the main power goes offline, during a storm or extended utility failure of their own making, I will have to shut them off as a choice. There is software in the UPS unit that can help shut down automatically, and that is a choice, too. I usually find their software problematic on occasion; and the battery backup is not very long in duration, so one with a few hours runtime and a method of rationing the power if you are present when the mains fail, is helpful in performing a normal shutdown after a power failure.
Good luck & happy computing!

Controled Auto Start DomU after power failure

Hi, all,
I was hoping to get a few pointers on this. I have a 2 DomU "nodes" for a demo Oracle Apps Vision. My server (basic rack mount PC) is hooked up to a UPS battery backup. I managed to install NUT on the Dom0 (usb to the battery) and DomU (network to Dom0). When the battery goes critical, the DomUs shutdown, then the Dom0 shuts down. So far, so good.
Now, when the server restarts (wol from the router for now), I was hoping to restart my DomUs in a controlled manner (meaning start my db node first, then my Apps server node a bit later) without manually going to the web interface. I guess I can do this with Xen directly (xm create or links in /etc/xen/auto), but is this going to confuse the VM Manager and possibly leave the VM database out of sync? Is there a Python script I should use instead? Thanks for sharing your thoughts.

user12262982 wrote:
Now, when the server restarts (wol from the router for now), I was hoping to restart my DomUs in a controlled manner (meaning start my db node first, then my Apps server node a bit later) without manually going to the web interface. I guess I can do this with Xen directly (xm create or links in /etc/xen/auto), but is this going to confuse the VM Manager and possibly leave the VM database out of sync? Is there a Python script I should use instead? Thanks for sharing your thoughts.You can use both xm and the */etc/xen/auto* symlink method: VM Manager periodically polls the pool and will automatically detect that the guests have been started. You could also use the HA functionality within Oracle VM itself to automatically start the guests, but I'm not sure you could do that in a controlled fashion, i.e. the startup process would be non-deterministic.

Hi Support, how can I install photoshop again after disk failure. Still says I have 2 copies installed, need to remove one from my old pc. Thanks for any help.

After drive failure, I decided to install photoshopcc on my home pc.
when I try to start it, I get the message "already installed on 2 devices"
I need to remove it from one of those devices.
It's not obvious how to do this.
Thanks in advance for any help

On one of your older PCs, Start Photoshop, go to the Help menu > Deactivate...
This is a forum of users like yourself volunteering our time to help, we are not Adobe support.
Gene

Had a hard drive failure. Office wants a key to start up after backup. Was preloaded when I bought the laptop. How do I get activation key?

I had a hard drive failure on my MacBook Pro last week and had it replaced by Apple. When I restored my computer with a Time Machine backup, Office 2011 wants an activation key to start up again. Problem is, I had Office pre-installed when I bought my MacBook by Apple. Where do I get the activation key to get it working again?
Thanks
Tiffany Thomas

Post your question on the Microsoft Mac forums since your question is not related to an Apple product: http://answers.microsoft.com/en-us/mac

Hard drive failures after 10.6 installation, 2 library folders appear.

I have had to erase my intel imac hard drive 3 times and reinstall 10.6.
Each time the computer slowed to a standstill after a day or so, while using safari or mail.
It could not be repaired with disk utility.
After reinstalling 10.6 I have then retrieved the data from time machine. In all cases I had to update to OS 10.6.1 in order get my printer going (with the updated driver).
The odd thing is that when checking the hard drive trying to find out what is causing the problem
I noticed that it had
one library folder in the system folder
and another library folder outside the system folder
on the internal hard drive.
Is this the reason for the hard drive failures?
What should I do with this?? How could this have happened?
Please help! I've been using only Mac since 1986 more or less without any trouble,
but now I am having the kind of problems with SL that I thought only Windows users had!

HI,
"*It could not be repaired with disk utility.*"
Insert Installer disk and Restart, holding down the "C" key until grey Apple appears.
Go to Installer menu (Panther and earlier) or Utilities menu (Tiger and later) and launch Disk Utility.
Select your HDD (manufacturer ID) in the left panel.
Select First Aid in the Main panel.
*(Check S.M.A.R.T Status of HDD at the bottom of right panel. It should say: Verified)*
Click Repair Disk on the bottom right.
If DU reports disk does not need repairs quit DU and restart.
*If DU reports errors Repair again and again until DU reports disk is repaired.*
When you are finished with DU, from the Menu Bar, select Utilities/Startup Manager.
Select your start up disk and click Restart
While you have the Disk Utility window open, look at the bottom of the window. *Where you see Capacity and Available. Make sure there is always 10% to 15% free disk space.*
There should be a Library folder in the System Folder.
Carolyn

How do I uninstall and reinstall CS3 after hard drive failure?

Hi. I suffered a recent hard drive failure on a Mac Pro. I didn't have a backup, like a dummy. The hard drive fails to boot so I installed OS on new blank hard drive and attempted to drag over whatever I could see and find from old drive onto the new one. I tried to start CS3 after doing this but it gives me an error: "LIcensing for this product has stopped working. You cannot use this product at this time. You must repair problem by uninstalling and reinstalling this product or contact IT Admin or Adobe Customer support" When I go to Utilities to find uninstall for Adobe the file is not there. WHen I try to reinstall from disk it says "setup error; setup has encountered an error and cannot continue. COntact Adobe Customer service support for assistance". I contacted them via chat and they told me they cannot help me and to post this issue here. Is there a way to resolve this? Am I just missing a file or something that will resolve the issue? Any help would be greatly appreciated. Thank you.

You can't install applications like that. Use the original disks to
install the software.

Rebuilding After Hard-Drive Failure

My hard-drive failed a few months ago. After replacing the hard-drive, I recovered my iTunes library (music only) from a back-up of the failed hard-drive. My music now syncs between devices via iTunes Match, and I have successfully transferred all of the app and movie purchases from my devices (iPhone and iPad) to my desktop. However, I have one movie that was downloaded to the iTunes library on my desktop post hard-drive failure using a redemption code from a Blue-Ray/DVD/Digital bundle. How do I get that movie to upload to my iPad? If I plug the iPad into my desktop, and I try to sync movies, iTunes tells me that this iPad is currently syncing to a different iTunes library and warns me that if I continue, everything on my iPad will be erased and replaced by the contents of this iTunes library. I have a huge number of apps organized in folders. I am afraid that I will lose all of those folders, and I will have to reorganize my apps if I proceed with the sync. Is there any other way to get the movie onto my iPad?

You should be able to:
Backup the device to the new installation
Transfer your purchases into a newly authorized library
Recover any other media using third party tools as suggested in this post from forum regular Zevoneer
Restore the device from the backup
This process should switch the association of the device to the new library, preserving the data and settings in your apps.
May also be prudent to attempt a backup to iCloud directly from the device before you start... Settings > iCloud > Storage & Backup > iCloud Backup > On. It won't save any media but it would preserve the general account settings and documents in case anything goes wrong while you are trying to extract your other data.
When you get it all fixed, make a backup!
tt2

IPhone synch after hard drive failure

I have an iMac 7.1 and after a total hard drive failure I had a new drive installed. Everything was wiped out, but at least I have the iTunes library still on my iPhone Here starts the problem.
After reading posts for the better half of a day I tried all suggested approaches, however the descriptions for doing it within iTunes don't seem to work (they insist on erase and synch the new (empty) library. I authorized the iTunes account on the iMac - still the same.
There are programs out there that rip the content from the iPhone, something I think is the wrong approach. Apple has to provide a way for its customers that have done nothing wrong to get their data back from a legal copy on the iPhone. This right way will likely exist, I just can't find it.
Anyone can point me in the right direction?

Hi, what no back up? -- well lets be honest everything should be covered by Apple & iTunes but!!
I use SENUTI @ odd times & it's an excellent App...why you are so against 3rd party app's I'm not sure..
If you have friend with a Mac & has some music you like you can always set up SHARING & dragNdrop..
With my first mac (ibookG4) I lost all my music etc.. a lesson learned, always back up otherwise it's a long arduous task burning your cd's one by one..If you purchased your music thro' iTunes you can contact them, at times have allowed me to Re download purchased items....L

Powerbook G4 10.4.11 won't start from hard drive . Tried repair, " The underlying task reported failure on exit (-9972).Invalid sibling link,invalid B tree header, invalid map node,invalid record type,the volume needs to be repaired.

Powerbook G4 10.4.11 won't start from hard drive . Tried repair, " Invalid sibling link,invalid B tree header, invalid map node,invalid record type,the volume needs to be repaired.Powerbook G4 10.4.11 won't start from hard drive . Tried repair, " The underlying task reported failure on exit (-9972).Invalid sibling link,invalid B tree header, invalid map node,invalid record type,the volume needs to be repaired.
The underlying task reported failure on exit (-9972).

kauribill wrote:
" The underlying task reported failure on exit (-9972).Invalid sibling link,invalid B tree header, invalid map node,invalid record type,the volume needs to be repaired.
The underlying task reported failure on exit (-9972).
This is a directory issue that Disk Utility cannot fix. Although it manifests itself as a software issue sometimes it may be hardware based. See DiskUtility reports "Underlying task reported failure" when repairing avolume http://support.apple.com/kb/TS1901?viewlocale=en_US". You can try using a utility like TechTool Pro, Drive Genius or Disk Warrior to repair and replace the directory. Another option would be to use the Archive and Install feature to reinstall. If the problem returns after correction you may have a failing or failed HDD.
cornelius

Data Recovery After Hard Drive Failure!

Ok, basically, I've got a 2 1/2 year old iBook G4 with a bombed hard drive, and unfortunately, the last time I backed up was around 3 months ago. Here's what happened right before the crash: some applications like Widgets and Safari were acting fluky, and it wouldn't let me open Word documents, so I restarted, because I thought it might have something to do with the fact that i had downloaded the new version of itunes not that long ago and hadn't restarted since. well, when i restarted, the gray screen with the wheel and the apple symbol went on for a really long time, and then the blue screen came up with the cursor, but nothing else happened, and the blue screen just stayed there. as far as i know, the hard drive wasn't making any unusual noises, just the usual occasional soft sounds that my hard drive has always made (there are usual sounds, right?) a piece of information that might be useful is that the hard drive was almost full (it only had about 5 GB left, which i understand is how much you should leave) could this have caused the failure maybe? anyway, i tried using the hard drive as a target and tried getting another computer to recognize it and pull the files off, but that didn't work. so, i brought it into the apple store, and they got it to boot up but using some external hard drive, i think. they tried disk utility, but that didn't see my hard drive. then the tried disk warrior, and that saw it and repaired it or something, but then it couldn't get the drive to mount. so, i'm assuming that because disk warrior didn't work and couldn't get it to mount, then other software like data rescue, etc... won't either. like all computer users, i've got some REALLY REALLY important data on there, and all the data recovery places i've gotten quotes from are pretty pricey. if the drive doesn't require physical data recovery, only non-physical, as i hope, the cheapest is still $350. even so, the person on the phone there didn't seem to know nearly as much as the people at the more pricier places. so, are there any other options besides expensive data recovery? i read something about using dd - a unix thing, but i don't know the first thing about it (http://www.macosxhints.com/article.php?story=20050302225659382) so i'm not sure i want to risk messing it up even more. and, if worse comes to worst, then i'll use a data recovery place... but can anyone tell me if they've used any of the data recovery companies below, and which ones are good?
(first three do evaluation for free, and then you decide if you want to continue based on more accurate price idea)
MacintoshDataRecovery.com
$500 non physical
$1100-1600 physical
Heroic Efforts
http://www.heroicdata.com/data_recovery
$350 non physical
ships to another (very expensive) place if physical
ACS Data Recovery
http://www.acsdata.com/index.htm
$600-700 non physical
DriveSavers.com
(recommended by Apple, probably the best, but the most steep, too)
could cost anywhere from $500-$2700 and $200 evaluation fee even if data is unrecoverable
Since this is our fourth hard drive failure in four different iBooks in 2 1/2 years, i am starting to become seriously disillusioned about the quality of the hardware Apple uses...not that i would ever get a dell or anything, but still....
THANK YOU in advance for any tips you might be able to offer, and also for reading this extremely long post!
katie
iBook G4 Mac OS X (10.4.3)
iBook G4 Mac OS X (10.4.3)

I have read good reports concerning Data Rescue although I have not used it myself.
Once you get your data back, focus on a regular (even daily) backup routine, because as you know only so well, the question is not if a drive will fail, it's when.
My condolences, by the way.

Trying to restore my Mac OS after a hard drive failure and my password is no longer recognized, however I can log in by double clicking on the Lion Icon? How can I reset my password

I am trying to restore my Mac OS after a hard drive failure and my password is no longer recognized, however I can log in by double clicking on the Lion Icon? How can I reset my password

First, make sure caps lock is not on.
Another reason why your password might not be recognized is that the keyboard layout (input source) has been switched without your realizing it. At the login screen, you can cycle through the available layouts by pressing the key combinationcommand-space or command-option-space. See this support article.
If the user account is associated with an Apple ID, and you know the Apple ID password, then maybe the Apple ID can be used to reset your user account password.
Otherwise*, boot into Recovery mode. When the OS X Utilities screen appears, select
Utilities ▹ Terminal
from the menu bar. In the window that opens, type this:
res
Press the tab key. The partial command you typed will automatically be completed to this:
resetpassword
Press return. A Reset Password window opens. Close the Terminal window to get it out of the way.
Select your boot volume ("Macintosh HD," unless you gave it a different name) if not already selected.
Select your username from the menu labeled Select the user account if not already selected.
Follow the prompts to reset the password. It's safest to choose a password that includes only the characters a-z, A-Z, and 0-9.
Select
 ▹ Restart
from the menu bar.
You should now be able to log in with the new password, but your Keychain will be reset (empty.) If you've forgotten the Keychain password (which is ordinarily the same as your login password), there's no way to recover it.
*Note: If you've activated FileVault, this procedure doesn't apply. Follow instead these instructions.

Re-Starting CS4 after Drive Failure

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