Had a hard drive failure. Office wants a key to start up after backup. Was preloaded when I bought the laptop. How do I get activation key?

I had a hard drive failure on my MacBook Pro last week and had it replaced by Apple. When I restored my computer with a Time Machine backup, Office 2011 wants an activation key to start up again. Problem is, I had Office pre-installed when I bought my MacBook by Apple. Where do I get the activation key to get it working again?
Thanks
Tiffany Thomas

Post your question on the Microsoft Mac forums since your question is not related to an Apple product: http://answers.microsoft.com/en-us/mac

Similar Messages

I had a hard drive failure on my iMac. I can restore my music, tv shows, and apps from the iTunes store. How do I restore my movies?

We came back from vacation to find our iMac not working. Turns out I had a hard drive failure due to an invalid node structure? They could not recover anything. I can restore our music, apps, and tv shows from iTunes. Anyone know how to restore the movies we purchased from iTunes?

It has always been very basic to always maintain a backup copy of your computer for just such an occasion. Use your backup copy to put everything back.
If for some reaosn you have failed to backup, then you can transfer itunes purchases from an ipod. File>Transfer Purchases

Hi I previously had elements 12 but had a hard drive failure how can I re download

HHi I previously had elements 12 but had a hard drive failure on my imac. How can I redownload

You can get photoshop elements 12 from here:
Download Photoshop Elements products | 12, 11, 10

I recently had a Hard drive failure, got the flashing question mark

Hello,
I recently had a hard drive fail on my IMAC. The power went out in my home and knocked the computer off. When I turned it back on I go the dreaded white screen with flashing folder/Question mark.
I tried all the tricks I could find (on my other computer search) but nothing worked. I also inserted the install disk and then tried the "disk utility" ... this is where I got really scared...the utility saw my Hard Drive, but showed nothing on it with 0 space available. I thought I was fried and actually ordered a new hard drive online. (This is the second time in 3 years this has happened ... and wouldn't you know my extended warranty expired 2 weeks ago)
The next day, I think ... well, let me just try booting up to see if a miracle will happen. Low and behold it booted up! My drive is there, all my data everything! (and a new hard drive on the way overnight! lol)
So my friends, what the heck is going on? I immediately repaired permissions once I brought it up. But I'm afraid to shut the thing off now in fear it won't come back.
Any Ideas?
Thanks,
Ryan

Assuming you have some backups:
Drive Preparation and OS X Installation
1. Boot from your OS X Installer Disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu.
2. After DU loads select your hard drive (this is the entry with the mfgr.'s ID and size) from the left side list. Note the SMART status of the drive in DU's status area. If it does not say "Verified" then the drive is failing or has failed and will need replacing. SMART info will not be reported on external drives. Otherwise, click on the Partition tab in the DU main window.
3. Under the Volume Scheme heading set the number of partitions from the drop down menu to one. Set the format type to Mac OS Extended (Journaled.) Click on the Options button, set the partition scheme to GUID (for Intel Macs) or APM (for PPC Macs) then click on the OK button. Click on the Partition button and wait until the process has completed.
4. Select the volume you just created (this is the sub-entry under the drive entry) from the left side list. Click on the Erase tab in the DU main window.
5. Set the format type to Mac OS Extended (Journaled.) Click on the Options button, check the button for Zero Data and click on OK to return to the Erase window.
6. Click on the Erase button. The format process can take up to several hours depending upon the drive size.
When formatting has completed quit DU and return to the installer. Complete the OS X installation.
If the drive is not failing then the above process will find any possible bad blocks. If no bad blocks are found and the drive reformats, then reinstall OS X. If the drive does fail and you have another you can install, then try that. If this doesn't fix things then take it in for service.

I just had to have my toshiba laptop hard drive replaced and I am unable to move my itunes library from my ipad back to the laptop. It says it is linked to another library and I can only transfer purchased music etc and not the rest of the library.Help!

I have just had my Toshiba laptop hard drive replaced. This has resulted in all previous content held on the laptop to be lost. I wanted to try and transfer my music library from my ipad to the laptop, but it will not allow me to do so. The message is that the ipad is linked to another computer and it will only allow the transfer of the items purchased on through the ipad and nothing else. Does anyone know if the full library can be transferred back to the computer?

You need to transfer the iTunes Library from the most recent backup you made before the hard drive was replaced.
You can't transfer the full iTunes Library from the iPad back to iTunes.
There are third-party Windows applications that will transfer data from an iOS device, but they don't re-create the iTunes Library exactly as it was before.

Ive had a Hard Drive failure....

but a colleague managed to recover all of my important data including music files.
However, I am having trouble adding music that I bought through iTunes Store back to iTunes. None of it will play. Its currently in the file extension .m4a so thought it wouldve been easy enough to do. The majority of music files I moved to this computer when I first got it work fine.
Ive also tried using a M4a to MP3 converter but keep getting error messages when trying to convert.
Any suggestions? I dont want to have to re-purchase the music.
Thanks
David

DId you de-authorize your PC? Then re-authorize it?
Since you're in the UK, a good test would be to get the free song of the week and make sure that will play.

Have I had a hard drive failure on a new Powerbook G4?

Help!!!!!!!!!!!!!!!
I bought my laptop for Christmas and came home today to a blue screen. I tried to restart and get a white screen with an apple and a beeping noise.
Then it goes to just a blue screen and that's it???????
What do I do?
Please help.....
Courtney
It came with Tiger

All new Macs have a 1 year limited warranty from the purchase date.
The first 90 days includes free telephone support but if you have a covered warranty issue within 1 year even if you didn't purchase the AppleCare Protection Plan for your Mac which extends the standard 1 year warranty to 3 years, telephone support within the first year is free regardless. AppleCare will request money up front (I believe $50) via a credit card after the first 90 days and if the problem is determined to be a covered warranty issue, the $50 will be credited.
http://www.apple.com/support/complimentary/

HT4205 Bought my iPod from a friend and created my own iTunes account. When I updated this I now can't download any of the programs he had on this when I bought it! How do I get those programs back'?

Can't download Facebook, some games and iBooks because I don't have the right operating system but I can't download a newer version....anyway around this?

Purchase a newer model iPod. You have a 2G iPod , those can only go to iOS 4,2.1 and many apps now require a higher version.

Question about activation key for pre-installed software after hard drive failure.

I had a hard drive failure on my MacBook Pro last week and had it replaced by Apple. When I restored my computer with a Time Machine backup, Office 2011 wants an activation key to start up again. Problem is, I had Office pre-installed when I bought my MacBook by Apple. Where do I get the activation key to get it working again?
Thanks
Q

Do you still have the signons.sqlite and key3.db files from the IT setup?
You can find the sync account password and the sync (recovery) key in the password manager on computers where a sync account with a specific e-mail address has been set up.
Look for:
* chrome://weave (Mozilla Services Password)
* chrome://weave (Mozilla Services Encryption Passphrase)

Hard Drive failure - various boot modes won't work, HELP!

Hello all,
First of all, sorry for the essay, but I didn't want to miss out on possible crucial details that could help!
A couple of weeks ago, my beloved 27" iMac had a hard drive failure. It won't boot, but instead goes to the grey 'no entry' sign when booting up. I tried holding Cmd + V on boot and this message repeated itself whilst failing to boot:
"rooting via boot-uuid from chosen/: D94DA2D5-DB38-3517-B05D-70A97AC6EE5B
Waiting on <dict ID="0"><key><IOProviderClass</key><string ID="1"> IOResorces</string><key>IOResourceMach</key><string ID= "2">boot-uuid-media</string></dict>
Got boot device = IOService:/AppleACPlatformExpert/PCI0@0/AppleACPIPCI/SATA@1F,2/AppleIntel5Serie sAHCI/PRT0@0/IOAHCIDiskDriver/IOAHCBlockStorageDevice/IOBLockStorageDriver/Hitac hi HDS722020ALA330 Media/IOGUIDPartitionScheme
BSD root: disk0s2, major 14, minor 2
jnl: unknown-dev: open: phys_blksz 4096 does not match journal header size 512, and journal is not empty!
hfs: late jnl init: failed to open/create the journal (retval 0)
cannot mount root, errno = 19"
I'm not sure how much of that is useful, but I thought I'd copy it all down anyway.
I googled error number = 19 and found articles on an invalid b-tree node and corrupt journals, leaving me to believe that because I recently deleted a Windows Vista partition and reformed the overall HD into a 2TB OSX volume, some windows data may have been left over and corrupted the journal?
So it fails to boot normaly, using Cmd V, and using the OSX install disk, as well as failing to boot from the DiskWarrior 4 DVD I purchased from my local Apple Reseller because I'd heard that it's very good at helping with issues such as what I think my HD is having. I tried Disk Utility whilst booting from the install disk, and tried to repair the drive, and each time I tried it said that invalid content was present in the journal but the disk repair had been successful.
Am I right in thinking that my data is on the drive, it's just that OSX won't register the drive's existence because of a corrupted journal? (the little I know of hard drives is shining brightly through at this point, I'm sure!)
I also tried to boot using target mode by connecting my iMac to a MacBook Pro also running Snow Leopard, but, whilst the iMac clearly went into target mode (bouncing firewire icon on screen), my HD never appeared on the desktop of the MacBook Pro, nor in Disk Utility.
Whilst I have AppleCare, I haven't tried taking it to a mac store yet because of two reasons; 1. The last time I did this I had HD failure on my old 2008 MBP and, whilst I told them to keep the data on it, the first thing they did was reformat the disk. Needless to say, it worked, but I lost all my valuable Data! The second reason is that it's bloody heavy, and I don't own a car!
Before people go on about the way I should have backed up my data, I did, and that's gone as well! D:
System Specs:
First generation of 27" iMacs
2.8Ghz Intel i7 quad core
2TB HD
ATi Radeon HD 4850 512mb VRAM
8GB DDR3 RAM
OS version: not the very latest snow leopard but the one before.
Thanks in advance, and once again sorry for the essay!
Westy

I'm not sure about the DW disk. Check that out at Alsoft's website. Apple doesn't provide data recovery services.
Apple has records of your iTunes purchases. However, the licensing for music only permits you to download it once. I'm surprised that you don't have backups.
If you get an external enclosure in which to put the drive then you might try accessing it from the MBP as an external drive. If you have an external drive you could try using recovery software:
General File Recovery
If you stop using the drive it's possible to recover deleted files that have not been overwritten by using recovery software such as Data Rescue II, File Salvage or TechTool Pro. Each of the preceding come on bootable CDs to enable usage without risk of writing more data to the hard drive. Two free alternatives are Disk Drill and TestDisk. Look for them and demos at MacUpdate or CNET Downloads.
The longer the hard drive remains in use and data are written to it, the greater the risk your deleted files will be overwritten.
Also visit The XLab FAQs and read the FAQ on Data Recovery.
Beyond this you would need to send the drive off to a data recovery service which will be extremely expensive.

Reinstallation after hard drive failure

I had an sneak SAP NetWeaver 7.01 ABAP installation on my laptop on which I had some important prototypes.
I had a hard drive failure on the laptop and need to access my SAP data. I could backup from the disk after the failure though. Now I need to reinstall SAP and restart with the old database or copy all files to new harddrive.
The simplest way would be to do a clean installation on my new laptop and then replace the maxdb database files with the files of the old installation. However, it does not seem to work since maxdb only accepts to swap files in backup format, not normal database file format...
Does anybody have any idea on how to solve this?
Cheers
Martin

Hi!
It seems that your iPhone is properly connected to the Sync server and that you need to add your computer to your previous account. In order to do so:
# At the top of the Firefox window, click on the Firefox button (Tools menu in Windows XP) and then click Options. . In the Options window, click on the Sync tab.
# Click Set Up Firefox Sync
# Under I already have a Firefox Sync account click Connect and then select "I don't have the device with me" just below the three boxes.
If you have already created a new account in your computer and you want to log in with your Firefox Home application, "Sign out" and set up the application again. The data you are going to lose is the one in Firefox Home. If you have restored the information in your desktop browser the data will appear in your iPhone once the sync is done.
Unfortunately, Firefox Home doesn't have the ability to send the bookmarks stored there to your computer so if you need to restore them in your computer and you don't have the Sync Key to restore the account in your computer, your only option is to copy them manually.
I hope this information helps you.

Transferring IPod Librabry to new Computer & Hard Drive Failure

My main computer had a hard drive failure and after I got a new hard drive I can't find a way to transfer the music library from my IPod to the new computer. I can't de-authorize the old computer beacuse the hard drive is dead. Does anyone know how to do this with out losing all of the music on my Ipod or burning it all to CD's ?

Be very careful when connecting an iPod full of music to an empty iTunes library.There is very real risk of permanently losing all the music.
To prevent auto sync, before you connect the iPod go to the iTunes preferences and select "devices", then select "disable automatic syncing for iPhones and iPods".
An alternative method is to connect the iPod whilst holding down the 'control+shift' keys and do not let them go until your iPod appears in iTunes.
If you see a message that your iPod is associated with a different library and asks if you want to link to a new one, make sure you press "Cancel".
If you should click on "Erase and Sync" will erase all the content currently on your iPod and it will be replaced with the content of the iTunes library you just connected to.
When you've pressed cancel your iPod should appear in the iTunes source list under "devices" and allow you to change the update setting to manage the iPod content manually, and that will let you use your iPod for the time being without the risk of accidentally erasing the contents.
Then do any of the following to transfer your music from iPod back to the computer/iTunes.
For iTunes version 7 or later, then you can transfer purchased iTunes store music from the iPod to an authorized computer by using the "file/transfer purchases from iPod" menu. Note that the maximum of 5 authorized computers applies here.
Find out how to do that here.
How to copy iTunes purchases from an iPod or iPhone to a computer.
For all other non purchased content (your own CDs etc), check out the instructions/suggestions here.
Music from iPod to computer (using option 2). This a manual method using "hidden folders" and although it works, it is a little more involved than other methods.
Much easier ways are to use one of the many 3rd party programs that copy music from the iPod to the computer.
One of the most recommended is Yamipod. This is a free program that transfers music from iPod back to the computer. However, it does not transfer playcounts/ratings etc.
Other free programs are Pod Player, SharePod and Floola and iDump and iPodRobot.
If you want to recover just the structure of playlists from the iPod (and not the actual song files themselves), there's iRepo for Windows. which I understand has this feature along with all the standard features for these programs.
iPodRip also has the feature enabling you to reconstruct playlists.
There is also CopyTrans. This does preserve ratings/playcounts etc if those are important to you but this program is not free. It also supports video transfer.
More information is contained here.
Copying content from your iPod to your computer - The Definitive Guide.
Afterwards, take the advice of others and make a back up *_other than the iPod._*

Hard Drive Failure, so I've lost ITunes Library. Ipod more up-to-date how do I transfer music from IPod to library?

Hi,
I had a hard drive failure on my old PC and I couldn't retrieve anything. I have purchased a new PC and downloaded itunes (Version I'm not use to which isn't helping) and signed in however it only has my purchased songs on the cloud which I need to download into my library from cloud. However I have thousands of songs that I imported into my old library from CD's etc which is no lost apart from all the data held on my ipod.
So my Ipod is more up-to-date then my library now. When I look to sync my ipod it says everything will be removed and will be replaced with content from the library. I've had a look around and I can't see a way to get my music from my ipod to my library.
Is there anything I can do, please help?
Thanks

See:
Syncing to a "New" Computer or replacing a "crashed" Hard Drive: Apple Support Communities
or
Recovering your iTunes library from your iPod or iOS device: Apple Support Communities

Hard Drive Failure on Satellite A660

I bought a new Toshiba A series 9 months ago.
Within a week I had to return it because the sound card was not working. The store I bought it from did not have an identical replacement so the replacement model cost me an additional $150.
Now the hard drive has failed.
Any attempt to back up anything fails so I will lose everything including an important contract. Toshiba tell me that I should go and pay a computer store to save my files!!!
I would consider it just a coincidence except that a friend who purchased a Qosmio a month before I purchased my A660 has also had her hard drive fail. It has supposedly been repaired under warranty but is still not working.
So much for Toshiba stating "Toshiba believes that reliability is the single most important feature a laptop can have and understands that it must be built in and not something that can be bolted-on.
The result? Our laptops have a class-leading reputation for reliability." The technical support person said that its just bad luck - its electronic anything can fail at anytime - thats nothing to do with reliability.
So what is Toshiba reliability?

"When you bring your notebook there, they will check if the warranty data at first. If the warranty is valid every defective hardware component will be exchanged for free.
Maybe it sounds stupid not but I believe people who work in this store have utilized your situation to make more money and sell you new HDD for $150."
I think you misunderstood. The first time it was a sound card failure and the computer was less than 2 weeks old. It was TOSHIBA that told me to return it to the store (they gave me a specific number to give to the store when returning it) and exchange it for a new computer!!!! The store did not have the exact model to exchange it with. So I had two choices. Pay the $150 or take it home, spend a day dropping it off to Toshiba and then wait 21 days for them to repair a brand new computer that I had not even been able to use, or pay the additional $150 for a different model. Funnily as a consumer I dont expect to pay large amounts of money for something that has to be repaired before it can be used.
This second problem has now occurred, 9 months later, which is the hard drive failure.
I do realise that this is a user to user forum, but I am hoping to warn people that Toshiba is no longer a reliable brand. The Toshiba technician told me that the very first thing he expects to fail is the hard drive and I am simply lucky that in 16 years of owning my own home computers that I have never had a hard drive failure. Funny thing is none of my friends have ever had a hard drive failure before either....... My girlfriend and I must be the unluckiest people in the world to both buy brand new Toshiba computers at the same time and to have the hard drive fails at the same time........... Not a strong believer of coincidence I strongly suspect that Toshiba have a problem with a component(s) that they are using, its not just our "bad luck". This is the first time I have even had to use the warranty on a computer that I have purchased.
On the plus side Toshiba offered to send a courier to collect the computer, of course no replacement or loan computer. I did arrange for them to collect the computer Monday as I was not going to be home yesterday and need to find the correct box and packing materials to return it (they gave me VERY specific instructions on how it must be packed). But then I had a dozen phone calls yesterday from the courier trying to contact me to arrange to pick it up either yesterday or now today. I just hope that they are equally keen to return it as quickly!!!!
Sorry I am VERY annoyed. I am in a position where I NEED a computer. My son is disabled uses various bits and pieces of medical equipment to survive, (eg ventilators, monitors etc) and I use the computer to communicate with the hospital. If I cant get access to a computer he gets to spend the time I wait for its repair in hospital. I realise that my personal situation is not Toshiba's concern however I paid more and bought the Toshiba because of its reputation for reliability as that was VERY important to me. It has proven to be the most unreliable computer I have ever owned. I will now have to dust off a cheap Dell that is 6 years old, still works just fine, and use that while my expensive Toshiba gets fixed. And thats what is annoying, even my first 2 gig and now 16 year old computer still works, no hard drive failure..........

Hard drive failure on HP G62-219WM Notebook PC with Windows 7 64-bit

I have HPG62 laptop since 10/1/10. I have had 3 hard drive failures since August. I also replaced the LCD monitor in October 2011. With last hard drive failure in November 2011, I also have "wireless module not working". I ran the diagnostics from laptop: Smart Check test, Run-in test, Hard Disk test, & Memory Module 1 ALL failed. Smart Check test provided ID: RK2A7S-53H5RS-XD002J-60FT03. Memory Module 1 provided ID: RK2A7S-53H5RP-XD002J-409F03. My question is what is causing the hard drive to fail so many times and why are there so many things going wrong with 14 month old laptop?

Hello @AmberNPilcher,
Welcome to the HP Support Forum and thank you for your post.
Now lets see what we can do about your red pixel issue.
First thing first. You are noticing the red pixels on black backgrounds this would most commonly be a stuck pixel. There are a few things that can be done to fix this and they will work in most cases.
If you can please. Post back with your model and product number so i can see what software and hardware you are working with. Here is a link to help you find this.
How Do I Find My Model Number or Product Number?
Please get back to me and i will see what we can do to fix you up.
Thank you again and have a great day.
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
D5GR
I work on behalf of HP

Had a hard drive failure. Office wants a key to start up after backup. Was preloaded when I bought the laptop. How do I get activation key?

Similar Messages

Maybe you are looking for