Re Verizon Wireless Home Phone Connect garbled voice problems

I hooked up a Verizon Wireless Home Phone Connect device and plugged my Panasonic KX-TG5665 5.8 GHz Digital Gigarance phone base into the home phone connect device in the center of my home. We have several Panasonic extension phones in different rooms in the house. This changed the quality of my phone service to terrible , to the point where we don't even want to answer the phone. Incoming callers are complaining that we are "garbled" and difficult to hear and understand. It also sounds like the callers are garbled as well. We can no longer use the "speaker" on the phones because the voices are so garbled. I plugged in a wired phone to the Verizon device (which meant answering the phone at the Verizon device, which is not convenient) and the incoming callers say that our voices are "less garbled". I need to know how to fix this problem. I hesitate to go out and buy new phones until I know if this is a Verizon device problem. What phone systems work well with this device? We have a large 2-story home and live in an area with a lot of oak trees, and need to have reliable phone service (not just in one room with a corded phone).

I had to check and see if this was a recording of one of many calls I made to Verizon about my problems. I have had it almost 2 yrs now and HATE IT!! No one can fix it talking on it is as tyvm518 and pete92833 have said, it is so "garbled" The worse thing is that when places put you on hold and play music ! OMG I feel like I will bawl it is so horrible! No one understands that at all! I have changed phones, bought phones and even borrowed phones from family to check it out. Little or no change at all. The last tech that I spoke with even went so far as to say that "I should never been connected with this set up because when she checked it out I had little to no signals in my area. But nothing was done about it. I was told a couple of times that they would send someone out to check it for me. I have MS, am disabled and elderly. My husband is ill and 74. I rely on my phone and my PC a lot. I wanted to get out of my contract after she told me that it was basically they who were in the wrong to set me up. After all I only had a few mo to go. But she said that I would have to pay a "FINE TO CANCEL EARLY"!! I did tell her that I hate it and and will not be resigning another contract! Maybe that is why they do not call back? I NEVER lose my temper, use bad language or nor disrespectful. I use my daughters AT&T cell phone most of the time now.

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Echo on Verizon Wireless Home Phone Connect-Why? How to Correct?

Several months ago we switched from Verizon land line service to "Verizon Wireless Home Phone Connect". (4G Cellular). Up until a month or so ago all was good. Now we have a very strong ECHO on our end only (the person on the other end does not hear it) during many calls. Sometimes it's there and sometimes it's not. But we've not seen any pattern (time of day, etc.) Also, it always lasts for the entire call; does not come and go during a call.
This echo is so annoying that we hate to make or answer a phone call.
What is the cause of the echo? How can it be corrected?
Perhaps coincidentally, the signal strength has dropped from a consistent 3-4 bars to a consistent 1-2 bars. Can't help but wonder if there is a correlation.
If we cannot get this corrected we will go back to a land line; and NOT likely Verizon.
Can anyone help?
Thanks,

YosefT_VZW, Thanks for your reply. To answer your questions:
1.     Yes, the antennae if fully extended (and has not changed since installation).
2.     This is not a land line and I have no land lines in the house. But it occurs with all connected extension phones (1 cordless set of 4, and 1 hard wired desk phone).
3.     And, Adjusting the volume does not make any difference to the echo problem.

I have a wireless home phone connect device. Can call out on it when dial tone present, but most times cannot receive calls since purchase. Anyone else having a problem with their home connect device?

Have had Wireless Home Phone connect device refreshed and updated three times since I purchased it in September 2014. Last tech I worked with on it initialized an NRB to check the network. I checked the location of the tower, which is less than one mile up the hill with clear line of site. The device always has two antennas on it. The device is great when it does work, but most of the time it rings three times and then jumps to an automated message saying the person I am calling is not available. I've actually gone up there several times to try an fix the device, but always end up calling a Verizon tech who has me unplug it, pull the battery, and they do some network stuff and then we turn it back on and it works. After the last time on 10/02/14, I called it and got the message. I drove up there, 100 miles one way, and called it while standing in the room. Got the same message. I picked up the phone, heard a dial tone and dialed my phone and it range through. I hung that phone connected to the device and call it using my cell phone. It rang through. I went home and tried to call it the next day. Again it did not ring through and I got the message after three rings. I call another phone at the facility and had them call me on my mom's phone and it is fixed it again. The fix last for a day or two and then it's broken again, like it is today. If it's a network problem then it must be fairly close to the area because no matter what we do it fails again. So much for the 99.98% reliable. This thing is a piece of junk!
I purchased this device and put it on my plan so that my mother who we placed in a home at 96 years old would have a phone connection that she could use and wouldn't flip her out. My family and her family has not been able to faithfully connect with her at this critical time in her life. I am giving Verizon 10 more days to figure this out and then I am going to ask for a total refund not to mention how much time and travel I have put into this piece of junk. Either the home connect transceiver is broken or the network is broken. Why should I pay close to $70 for a service that has not worked more than several days out of 35 days? Also I have spent close to three hours on the phone with decent technical people, but it's my time. I should send Verizon a bill for every time I have gone up there to fix this device as well.
What perplexes me is that a regular cell phone would have sufficed, but because Verizon has to have a data connection that is not available on a regular phone and it was going to cost me $30/month, I decided to go with the home connect. Seemed like a nice solution for an older person who would have a hard time using a cell phone and keeping it charged. Plus after all the fees for getting it connected, it only cost $20/month. That would be a pretty good thing, IF IT WORKED....... The other thing that irks me is, why do I have to pay for a data connection when the cell phone Verizon originally provided can't even access the network. What ever happened to adding a phone line for $10 bucks\ month? All I wanted was a simple phone. She would not be able to use anything more complex and all she needs is a phone line period.
I have no problem paying for something that works and does what it should, but this is ridiculousness. The MTF on this device is somewhere around 1 to 2 days. Out of 365 days that's about a 96.5% failure rate....... Want my advice? Get ride of this device. It sucks and it's bad marketing.

jsavage9621,
It pains me to hear about your experience with the Home Phone Connect. This device usually works seamlessly and is a great alternative to a landline phone. It sounds like we've done our fair share of work on your account here. I'm going to go ahead and send you a Private Message so that we can access your account and review any open tickets for you. I look forward to speaking with you.
TrevorC_VZW
Follow us on Twitter @VZWSupport

Home Phone Connect problem

We have been using Verizon's Home Phone Connect for a couple of months now and we have had a problem since day one. We have talked to tech support twice and they confirmed the problem and said they would put in a trouble ticket and have a tier-2 tech call us back. We have never gotten a call back so I thought I would try here.
When someone calls us the caller hears 3 rings before our house phone rings once. Since we answer on the second or third ring that means the caller hears 5 or 6 rings before we answer. Most callers hang up before we get to the phone.
Does anyone have a solution to this problem?

Best advice is to do the following:
Place the Home Phone Connect unit close to a window in your home OR any other spot where you get good/great cell strength on your cell phone.
Double check the antenna on the back of the Home Phone Connect unit is screwed on securely.
Make sure the Home Phone Connect unit is plugged into a power outlet. NOTE: DO NOT PLUG HOME PHONE CONNECT INTO A WALL PHONE JACK.
If your cordless home phone equipment is more than five years old, I would consider replacing it. Newer equipment may solve a lot of voice quality issues that are inherent in older equipment being used on a digital network.

Are you you satisfied with Home Phone Connect?

I am considering getting Verizon's Home Phone Connect. I would like people's opinion if they are satisfied with it and recommend it to others. How's the performance? Any unusual taxes or extra fees involeved?
Thanks in advance... Bob

Lougib wrote:
I purchased a home phone connect in April of this year with the big "Of course you can use your fax with the home phone connect" GOD I hate being lied to!! I thought my old fax machine was broken because it didn't work, purchased a new one, still didn't work. Customer support a fax does NOT with this system. Now I have 2 fax machines, both are useless for me now, and a 2 year contract for this piece of s***!! Am I upset!! Our phone contracts end soon,and we will not renew. LIE to me once you may get by, but not s second time, especially costing me so much money!!
Did you do ANY research at all about this product.
From the product description on the Verizon website:
"Device Incompatibilities
NOTE: Home Phone Connect is not compatible with home security systems, fax machines, DVR services, credit card machines, or medical alert services (e.g. Life Alert). HSI/DSL may or may not be available; please contact your service provider to determine if this product is available as a standalone offering."
I did not add the red highlighting, that is how it is displayed on the Verizon website! I have had Home Phone Connect for over a year now and have not had any problems. I kept a landline for use with my fax machine because with the minimal research I had done on the product, I was aware that fax machines were not compatible.
Edit: I also purchased the Home Phone Connect without a contract as I did not think paying a $175 ETF would be acceptable if I did not like the device when I was only receiving a $130 product in the first place. I just payed the $130 and will use this line to upgrade a smartphone where I get a ~$400 incentive if I need it. Then I would consider signing a contract.

My iPhone 3gs is not able to connect through internet. I have a Airtel wireless at home.Phone connects through wireless but not opens any page or itune or apllications

My iPhone 3gs is not able to connect through internet. I have a Airtel wireless at home.Phone connects through wireless but not opens any page or itune or applications.

Hi,
can you provide a bit more detail, as can you use the 3G network to access the web, and what security is your wireless using?
Regards
Ryan

Are there any known good home phone systems for the Home Phone Connect

I've had the Home Phone Connect now for several months. I have had a Panasonic KX-TG7641 for a good while now. I bought this system to connect a cell phone through the Bluetooth to make a receive calls at home. This cell phone stayed docked in the charger next to the Panasonic base station. There were a few extra steps involved in order to make calls using the Bluetooth and every time my mother-in-law visits it is an extensive training process to show her how to use the phone. Every. Time. She. Makes. A. Call.
I saw the HPC and figured I could simplify the system and since the cell we kept connected was off contract, I got the HPC for free and signed up for 2 years with it. This was a mistake. While I can always hear the callers on the line, they sometimes report that I am too garbled to understand. Today I knew I was going to be on the phone on hold for a while, so I used my home phone handset for comfort (vice holding my Galaxy up to my head for an extended period of time)
After a 30 minute on-hold with the Veterans Administration I finally got through to an operator who informed me she could barely hear me/broken and garbled. Where I have my HPC at it is right in a window and I have steady 2 bars on it always. I told her I could call back on my cell phone, but she insisted we power through it so I wouldn't have to wait again on hold. Well we eventually made it through the call.
After hanging up I used my Google powers to see what the issue it/how to fix it. It appears that the people that have issues when using the HPC also have Panasonic phones/base stations connected to it. This might be because Panasonic phones are widely available and are the most common ones in use, but it might also be in that something is incompatible between the 2 systems. Odd, since the way it connects is similar to an old POTS. Could it have something to do with the DECT 6.0 that hey use (on the 1.9GHz band) where other older devices use standard 2.4 or 5.8?

Thank you for the tip. Sorry if it's the wrong forum. I don't post here often. I searched for the Home Phone Connect under devices and found it under "Other" so figured this was the best place to post it. Could you point me to the correct place for the HPC discussions?
I'll double check later when I'm home on my computer to see iff the problems being reported are all using the DECT 6.0 (1.9GHz). Might be causing some interference of some sort.

How reliable is home phone connect with weak signal strength?

I live in an area that for the first year had decent signal strength. It was never strong but for the past 4 months my cell phones frequently can't make or receive calls. I complained to Verizon so much they finally gave me a network extender and now the service in my home is fine. My question is about a home phone connect for my Mother next door. She doesn't have internet so she can't have a network extender and mine won't reach that far (about 100 yards). I am able to make and receive calls at her house on my cell about 80% of the time, about the same as my house before the network extender. I just have a basic LG phone and I usually have 1 bar of service down there, never more. I have asked the sales people at Verizon and they all say SURE the home phone direct will work fine. It has a better antenna and transmitter than your cell phone. You won't have a problem. Has anyone had similar experience with using the home phone connect in a marginal signal area? If so did it have substantially better signal strength than a cell phone? My son has a new IPhone 4S and he always has a better signal than my little cheapie.

THANKS for the reply. I went to the Verizon store today and picked one up. I have a 14 day trial where it can be returned for a full refund if it doesn't work. The $35 activation fee is supposed to be nonrefundable but the guy said if it doesn't work right off the bat to call him (within a couple of days) and he could stop the activation without any charges.
In response to lewisr13 I don't have a home phone direct, only 3 cells at my house with the network extender. I have a very poor signal on my cell at my Moms house. She can't have a network extender because she doesn't have internet.
Anyway I brought the unit home today and walked all over her house. Sometimes I had one signal (out of 3) and about half the time I didn't have any. Of course when I had none I could not make or receive a call. I was about ready to box it up and take it back when I decided to go to an outside utility room, where I intended to mount it in the first place.
Low and behold there is a spot on the east facing wall of the utility room where it has TWO signals. If I move it more than 3-4 inches in any direction I lose one of them. It's been about an hour and so far they have glowed blue without blinking as long as I don't move it. Of course the phone works fine as long as they stay that way.
I am both pleased and worried. Pleased that it is performing so well and worried that it won't remain that way. The guy at the Verizon store was extremely helpful and told me to call him with any questions or problems. I called him and asked if he thought the signal would remain that way. He said he thought it would but didn't really know for sure. I have got my fingers crossed and will watch it very closely for the 14 days. Just my luck on the 15th day it might be lights out.
I hope not - I am looking so forward to porting her AT&T number to Verizon and saying Adios to Ma Bell and her whole family. My Mother is 86 years old and has had phone service for about 55 years. She's never been late with a payment in all those years and when she called them with a problem they treated her like &$#@%.

Is there a Verizon wireless cell phone bundle?

Hello everyone,
Does verizon wirelss have a bundle with Fios TV, Fios Internet and Verizon wireless cell phone? I don't need a home phone as i just have a cell phone with AT&T. But if Verizon had a bundle like i said above, i would switch on over to Verizon Wireless.
Thanks!

having verizon cell AND verizon land line is the only way to get benefits with a verizon cell....
if u put it on one bill, u can make free calls between your landline and cellphone
... and by the way, i like turtles

How can I use two different wireless home phone terminals, different locations, one at a time same phone number

I have two locations and want to have a wireless home phone at each location with the same home phone number. Only one terminal will be used at a time.

That's not what a cell phone is.
You are talking about some kind of a separate communication system. Like a walkie talkie or something that works over broadcast. IP phones may be able to do something like that but you would somehow have to register the system to a single cell phone number, which wont work without a SIM card.

I want to add Home Phone Connect but I have 5 numbers

I want to add Home Phone Connect but I have 5 numers on my unlimited mobile-to-mobile family share plan. Is it possible to still add this to my plan as a 9.99 a

jehrlh,
This is a great question and one that will benefit other users! Home Phone Connect is an alternative to typical home service at a low cost! At this time, the limit of lines on a Family Share plan is five, however you can still add the Home Connect to your account. It would have its own line including unlimited domestic calling and great benefits like call forwarding, voicemail, 3-way calling and more, all for $20/month! Right now, our website is offering the device for free with contract!
Thank you!

Verizon wireless before phone calls

Is there a way too turn off the feature that gives a voice alert saying "Verizon Wireless" before placing or receiving a phone call?

Try Settings > Sound and uncheck Roaming Tone

Verizon wireless international phone is a ripoff!

Don't EVER order an international phone from Verizon wireless! The setup is claimed to be easy but took 2 tech support phonecalls of over an hour requiring a reboot of the phone. The roaming costs were TERRIBLY misrepresented, so don't even consider doing this. I received a $178 roaming charge and my phone never worked in France!

The general rule is to avoid getting international stuff from Verizon unless either someone else is paying or you really need to keep your US number (and there are other ways of doing that, but not always cheap either).
If you just need to make/receive calls, you can buy unlocked basic GSM phones fairly cheaply in the US or when you arrive and get a cheap GSM SIM. If you have a recent 4G phone, they are or will soon be global capable, and you just need to get a local SIM at your destination. And of course there are some 3G phones that are global (Droid 2 Global, Droid 3, Droid Pro and iphone 4s among others).
Using local SIMs really saves: UK example: Calls to US 10c per minute, Verizon rate 99c with monthly charge, $1.29 per min without. Data: 25MB for 15 cents, Verizon rate, 100MB for $25 (compared to 60c).

Why do some home phone connect incoming calls drop after CID announcement?

I just changed my old house land line service with AT&T over to VZ which carries my cell phone accounts. I have the HPC tied into my Panasonic home system with Voice mail recorder and with 5 cordless handsets.No problem with calling out and receiving a majority of incoming calls. But callers do have trouble calling in. When we initially pick up the handset to take a call after the Caller ID is announced and say Hello, there is only silence. After a 2 to 4 second pause a busy signal is heard that terminates the call attempt. The missed call number is recorded in the ansering systems list as a missed call so at least we know who tried to call, unless it is announced as private or unknown.Has anyone else experienced this?

I just changed my old house land line service with AT&T over to VZ which carries my cell phone accounts. I have the HPC tied into my Panasonic home system with Voice mail recorder and with 5 cordless handsets.No problem with calling out and receiving a majority of incoming calls. But callers do have trouble calling in. When we initially pick up the handset to take a call after the Caller ID is announced and say Hello, there is only silence. After a 2 to 4 second pause a busy signal is heard that terminates the call attempt. The missed call number is recorded in the ansering systems list as a missed call so at least we know who tried to call, unless it is announced as private or unknown.Has anyone else experienced this?

Faxing using a officejet 4500 wireless printer and a verizon wireless phone system

can I fax using a officejet 4500 wireless printer from a Verizon wireless home phone?

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Re Verizon Wireless Home Phone Connect garbled voice problems

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