Really bad service around Edge offer and why I am likely leaving

This post is just me venting and giving my feedback to Verizon on something I feel was handled really poorly. Last May I switched my entire family off Iphones for Androids (5 phones) and it has been a disaster. We have tons of group texting issues, screens going black and app problems. i feel like I am in constant support mode for my three kids doing soft resets just to keep them working. I called Verizon seeking help, knowing we were out of cycle for an upgrade, but I just wanted to understand my options for getting back to Iphones. The rep told me about the Edge program where we could switch to the latest Iphones and effectively pay an extra $2 a month after reducing the line access fee by $25. I was very excited about this, but wanted to talk with the family to make sure I knew which phones/ colors they all wanted. The rep promised to call me back that night at 7:30 to complete the action. I talked it through with them and they were all very excited. I didn't get a call that night so I called back in the next morning. I was informed that the rep had requested approval to get me on the early edge program and that I was not eligible. I was told there was a reminder for that rep (Christina) to call me back at 3. I was pretty confused as Edge was offered to me yesterday with none of this conversation about eligibility. I decided to wait for a call back so that Christina could hopefully finish what she had offered. Shockingly, I didn't get a call back so I called in at 4 and was told that I wasn't eligible for early edge even though the system showed I was an awesome customer with more than 4 years of never missing a $270 payment. Because of this sterling record they offered to put one phone on edge for me. Really? You want me to go back to one of my three children and tell them they are the chosen one? After much discussion and putting me on hold to talk to supervisors they informed me that this was all they could do. I have now gotten my entire family really excited about going back to Iphones and have to tell them it isn't true. I was a 0 for switching them, then I was the hero, now I am like -20. Switching to another carrier is likely my cheapest option to fix this.

You have 5 phones on 2 year contracts less than one year. It is expected you should complete the contracts in order to upgrade to new phones.
The phones are yours. If they are faulty, you have the option to have them repaired or replaced under the one year warranty.
If you don't like the phones, you can replace them at your own expense. Switching phones, on any carrier, means you buy a new phone at full price and sell the existing phone for what ever you can get for it.
I Don't know why a CS associate would even try to get you out of 2 year contract less than a year in. I've never heard of anyone getting out that early. Even if they let you out early, the phones offered are usually limited to two android model phones.
SO, yes, your best option is to bail. Plan on buying phones at full price, insured with AppleCare plus, direct from Apple so you can move carriers again at will.

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Which email service would you recommend and why? Google's or BC's?

Which email service would you recommend and why? Google's or BC's?

Easy Answer. Google. Hands down Google is better. BC has had issues in the past and while I think the issue is a little bit better I would choose Google. Do remember that Google Apps is $50 (USD) per year per user.
I have used Google Apps since they were still offering 50 free users and has worked great ever since. If there have been downtimes I have not noticed or has been so slight that is hasn't effected me in anyway. This is not the case with BC.
I am not trying to knock BC mail but it isn't the best.

The Worst Customer Service of My Life and Why I Will Never Shop at Best Buy Again

This afternoon I decided I wanted to buy a Playstation 4. I discovered, while browsing Best Buy's website, an offer to trade in a PS3 Slim and controllers for $100 +$10 per controller. I took in the console, three controllers, and two games valued at $12 and $5 respectively for a total of $147 in trade in value. I knew what I was supposed to be getting when I walked in the door.
So I enter store #1155 (Charlotte-Northlake) with the intention of trading in my PS3 and accessories, for a PS4 Destiny bundle. A very simple transaction, that could have easily been handled quickly (and was later handled quickly and painlessly by GameStop). I approach the desk and encounter this lethargic looking automaton named Ashlyn. Or something like that. I explain to her what I want to do, and how much I expect to get out of the trade in. She says "Well, you'll get whatever comes up on the thingy". So I set my console, 3 controllers, 3 cords (HDMI, power, controller), and two games on the counter next to the thingy (computer) and she proceeds to test to see if the console works. She incompetently moves the device and power cord over to the plug in station/screen to see if it works. After much confusion over which plug goes in what hole (I literally watched her try to plug the power cord into the HDMI slot), they stand around trying to turn on the controllers and connect them to the console. She finally discovers she needs the controller cord and asks me for it. I look on the counter to discover that it is no longer there. So I run out to the car to see if it's there, and it isn't. I come back in, and ask her if maybe she dropped it when she picked up the power cord, and she looks at someone else and says in her best impression of an incredibly rude person, "He only brought in two cords". I told her to look on the floor, and of course she found it. So they plug everything in, everything works, great. Now punch in whatever it is you punch in on the thingy and give me my PS4. Nope. Now she has to spend 20 minutes sighing and shaking her head at the computer while repeatedly asking me if my PS3 slim "is 500 GB" to which I respond, literally every time, yes. Eventually she gets help from a distracted eastern european co-worker who asks me "How much is it?" and I say "100" to which Ashlyn replies in another fantastic impression of a terrible customer service worker "He told me it was 500". I clarified that I meant $100 and 500 GB and they proceed to shake their heads and sigh at the screen as they fail to understand what I can only assume were heiroglyphics. So at this point Ashlyn has called me a liar twice, and has not once made eye contact with me, or attempted even the most basic customer service. She finally comes to the price of $117 dollars which I say "That's not right, did you get the controllers?" Naturally she did not. But also neither of them knew how to use the heiroglyphic thingy in front of them, so finally they said "Well, we can't do it in our system, so you'll have to take $117". I said no, took my stuff, and walked out. Ashlyn is a terrible customer service "specialist" and should be quickly fired.
Part 2:
So shaking and fuming I walk out the door to my car with my console and accessories in tow, and decide to call the other Best Buy near me at Concord Mills (Store #268). So I call, explain what I went through, and the girl on the other end of the line says "Oh, some people just don't know where to find the the right thing to do it" and said I could come down there and get it taken care of. So I head down to Concord Mills with hopes of finally making my simple transaction. I get there, tell the girl at the desk what happened, she more or less ignored me, and said she had to take it in the back and test it. Fine, do your thing. She comes back, and says "Where did you see the hundred dollar thing?" so I look it up, and WHILE I'm looking it up she says "I know what deal you're talking about, but I can only give you $40 dollars because this is in poor condition" once again in what I can only assume is corporate standard "Terrible Customer Service Rep Tone". I told her that a console is still in good condition if nothing is broken and it works perfectly, and that a few scratches don't mean "poor condition", this isn't a disc. She says "I'm not marking this as good condition, all I'll give you is $40." so I angrily picked up my stuff, and walked over to the GameStop in the nearby mall. Told him what happened, he took the console, checked that it worked, gave me $140 for everything, I paid the difference for a PS4 and they sent me on my way. 15 minutes. 2 hours of rude customer service reps at Best Buy sent me to GameStop, and I will honestly never set foot in Best Buy again.
So that's my story.
{Removed per Forum Guidelines}
Charlotte, NC Resident and Former Best Buy Customer

Hello puckettsd,
My younger brother got his hands on his own PlayStation 4 a few months ago, and ever since then, I don’t think he’s talked about anything else. In fact, whenever I go to my parents’ house for a visit, I can always hear him discussing game strategy with his friends through his headset. While I’m not much of a gamer myself, I certainly understand the PS4’s appeal, so I can see why you were excited to take advantage of our Sony PS3 Slim Trade-In offer and trade up to the new console. It’s disappointing to hear that your visit didn’t go as smoothly as planned though, and I’m sorry for any frustration this caused while you tried to figure this out on your own.
With any trade-in offer, we should always be assessing the item in question to determine its condition. This is done to make sure you are getting the best offer possible. An item may fall under in four categories - Good, Fair, Poor and Substantially Impaired/Not Working (see here for descriptions). As Ashlyn wanted to figure out which category your PS3 Slim fell under, she took the time to see if your console powered on and made sure your controllers worked properly. This doesn’t explain why she may have had difficulties adding on your controllers to the promotion though. If an associate isn’t sure about how to do something within our systems, they should be asking a member of leadership for guidance. I’m sorry if oversight caused you to leave the store unsatisfied.
Having said this, I appreciate it that you were willing to provide us a second chance and visited our Concord Mills store. I can understand your frustration though if this store didn’t feel that your console met the terms of the promotion and therefore didn’t meet minimum $100.00 offer. In the terms and conditions of the trade-in offer, we do state that the console must be in good condition to qualify. I truly apologize for this discrepancy. Regardless, I’m glad to hear that you were able to trade in your PS3 Slim for a new PS4 console, even if it wasn’t through us.
Experiences like the one you describe are never ones we like to hear, but thank you for taking the time out of your busy day to let us know about it. As a company, we realize there may be areas in need of improvement, and without feedback like yours, we wouldn’t be able to identify them properly to promote better service. Please know that I have documented your concerns as this a great opportunity for the store to learn from, and it is my hope that you give us a second chance in the near future.
Respectfully,
Alex|Social Media Specialist | Best Buy® Corporate
Private Message

About really bad experiance with Sales person and store manager

Hi ,
       Yesterday I have really bad day of my life. I visit verizon wireless store in shrewsbury, MA. I have some issue with my phone. I talk with sales representative about my phone issue. I explain him about my phone issue. She is not at all taking that things seriously. They are saying that go for upgrade. I was not happy with her response then their store manager <Employee name removed for privacy.>. I was talking about phone issue and trying to find out the possible soultion. She was laughing and talking so badly with us. She was not at all supportive. This is worst experiance in my life.
<Post edited to comply with the Verizon Wireless Terms of Service. Post was also moved from the Community Announcements space for more exposure.>
Message was edited by: Verizon Moderator

I can understand my phone is 1 year old. It pass warrenty. I'm sorry upgrade is not an option for this issue. Please call me once you have time.
           After this kind of bad experiance if again this incident happen. What will bw next step.
         Here main problem is with your manager attitute. She should not behave this way. She was laughing on me and my wife.
         If you have time then call me.
Thanks for reply me.
Regards,
Vedant.
Sent from my Verizon Wireless BlackBerry

Really bad service, and I'm not even connected yet...

So I opted for a new fibre connection in my house. I had three months of poor connection speeds form plus-net, and although their service is very cheap , the lack of reliable connection eventually made me consider the change to bt.
I am lucky enough that the local phone network is being upgraded. So I booked online for BT tv/ infinity 2 fibre connection.
The first appointment was scheduled for the 12th of November. This was canceled by BT due to technical problems. Fair enough as they seem busy digging up the road and I understand this process can't always run to schedule. My wife had agreed to take the morning off work to let the engineer in but this was easily rearranged with BT for the 17th nov.
on the 16th now BT called to say that they had sent an engineer around two days before and that he could not get access to the property... Of course you can't get access if we are not in....make an appointment next time?
So we rang up to speak to BT they apologised and said the engineer would be there on the 17 th if we could be in. My wife rearranged her day to allow for the new appointment , stayed in the house , didn't get paid and had her time wasted. No engineer called. she spoke to BT who claimed the engineer had knocked , and phoned both mobile and house phone. Neither of my over zealous dogs or partner hear the engineer, and there is no record of the phone attempts on our devices.
I rang up to rebook and complain and was told the department was understaffed and not to ring at lunch time as everyone is out and the phones can't be answered. Also they can't rebook my appointment and that I would have to wait until December for my connection. Since I was at work in my lunch I couldn't really peruse the matter so I tried calling back after work. Unfortunately after wasting my effort navigating the phone system I was told then department was closed after 5.
So I can't call at lunch and your closed after 5 , you don't keep appointments , you make unscheduled appointments , the engineers lie and I have to wait another two weeks to get my service.
I thought paying a premier price would get me good service.
I'm deeply annoyed. I can imagine with your poor record so far that my complaints here will also go un-answered.
Please don't tell me your sorry. I want my appointment moved to a sooner date and I want a discount for having wasted my time and caucusing my wife to lose a days income.

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.
Once you get a reply, make sure that you are logged into the forum, then click on their name, you will see a screen like this. Click on the link as shown below.
Please do not send them a personal message, as they may not be on duty for a long time, and your message will not be tracked properly.
For your own security, do not post any personal details, on this forum. That includes any tracking number you are give.
They will respond either by phone or e-mail within 5-6 working days.
Please use the tracked e-mail, to reply, not via the forum. Thanks
This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
When you submit the form, you will receive an enquiry number, so please keep a note of it
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Why do my photos on my computer take up 5.5 GB but syncing them to my iPod Touch they take up around 15 GB, and why can I only select one folder to sync, and not multiple folders?

I have wiped the iPod a few times and tried from different computers. All the small things get more frustrating every day with apple.

DrNicT61 wrote:
I'm a little confused how that would help the problem I have...care to explain it a little differently?
The Camera roll, on the iPod Touch, is where photos taken by the iPod (if it has a camera), screenshots and downloaded pictures are stored. Since they have "originated" on the iPod they are not on your computer - yet. So the total size of the photos on your iPod (in your case 15GB) will be made up of photos you have synced from your computer (5.5GB) and the Camera Roll of 9.5GB.
In the Photos App, notice the line named Photo Library (I mentioned it in my previous post). That folder contains all the photos synced form your computer. If there is an extra line above the Photo Library, named Saved Photos, this is the Camera Roll and it is where those screenshots, downloaded pictures and camera shots are listed.
Cruicially, if you ever need to Restore your iPod, the Camera Roll (Saved Photos) will be deleted, so you may wish to save the contents of the Camera Roll onto your computer. My method is; when the iPod is connected to iTunes, look in My Computer for an extra drive (it should show an iPod icon) and copy them from there to a folder on my computer. If I want them on your iPod, I paste them into one of the folders I intend to use for Syncing with the iPod. Once they have been successfully saved, I can go back the My Computer/the iPod and delete them from the Camera Roll.

Pixel around edge on Chroma key

I have trouble to remove green edge around me. I add spill suprresor green. but it show gray on edge. i have to use soften edge that cause gray on edge.
I don't understand why bad pixels around edge. That cause me struggle to remove gray edge.
Why pixels?
I use DV on HDV camera but DV setting.
I use chroma keyer, color smoothing-4.1.1, spill supressor-green, FCP 7
I thought I have plenty light but apparently not. 5 lights. 2 dome on green, 2 key lights on me, one back light.
Thanks

yep your far too close
you must have a good separation between the subject and the background
as a rough guide in setting up; the subjects shadow coming from the main light should not be able to fall on the background, if it is, move the subject further away.
The chroma keyer in FCP is very basic and needs a very good lighting set up to make it function
good level of illumination, even flat lighting on the back ground, good 3 point lighting on the subject to separate from the background.

Really BAD 3D Performance on Intel iMac

Hello all,
I have like 2 weeks with a new Intel iMac 20" (C2D 2.4Ghz / 256MB ATI Card / 1Gb RAM) had no problems so far, until today. I decided to install Vista thru Boot Camp (I know I should have installed XP, but Vista is all I got) for games, so I downloaded a few demos to check if it was any good with 3D gaming, installed GRAW2 and NFS Most Wanted, these are not cutting edge games and I tought they should run perfectly smooth as my iMac is superior than recomended specs for those games, well they didnt run well, not even playable at even low resolutions (640*400 / 800*600) the games looked all jerky and slow, really painfull performace, I tought, well, maybe the drivers didnt installed correcly, reinstalled drivers, nothing, erased and reinstalled Vista and drivers, still same problem, even tried games under OS X, HALO Universal and DOOM 3 Demo, again not cutting edge games, they run really bad even on low settings, and I mean painfully slow, so this is not only on Windows.
This is not acceptable for a computer with these specs, even my 2 year old PC (AMD Athlon 3400+ / 1Gig RAM) with Vista and integrated graphics runs DOOM3 and F.E.A.R. at playable levels on medium quality settings @ 1024*800, its not even fair.
My Mac OS version is 10.5.2 and all current updates have been installed, the problem seems to be only with 3D graphics in both Windows and OS X as it plays Quicktime 960p HD videos and all other graphic media as smooth as butter on a hot pan. Does someone else has this issue or knows what to do to solve it?... It is really frustrating.

You probably did not install the drivers for the video hardware (on the Windows side).
My Mac OS version is 10.5.2 and all current updates have been installed
That would have nothing to do with 3D performance when booted into Windows.
Here's the forum category for Boot Camp users. You should also ask your question there.
http://discussions.apple.com/category.jspa?categoryID=237

The FaceTime camera is really bad and has tiny things scrambling everywhere on The New iPad why?

The FaceTime camera is really bad however the front one is clear why is that?!

First, this is a user to user forum, so you're not talking to Apple here...none of 'us' broke the card reader.
Have you tried to give your iPad a reset? Hold down the sleep and home keys for about 20 seconds. When you see the silver apple, let go and let it reboot.
Also, I've noticed with mine that the import window doesn't always pop up like it used to, but instead you'll see 'import' as a button added to the bottom right of the screen when you plug in a SD card that holds properly named and formatted content (as in if you plug in a SD card without a DCIM folder you get no response, there has to be something for it to import for the option to even appear

I have 10$ balance credit on my account, and i buy i photo in 4.99 , and why my ballance just 4.57$?? Is really apple did know to count, or bad in math?

I have 10$ balance credit on my account, and i buy i photo in 4.99 , and why my ballance just 4.57$?? Is really apple did know to count, or bad in math?
Well sen its not really big deal, but please it has to be the world best compani do?
Stole every penny from his costumer?

Robby11 wrote:
I have 10$ balance credit on my account, and i buy i photo in 4.99 , and why my ballance just 4.57$?? Is really apple did know to count, or bad in math?
Well sen its not really big deal, but please it has to be the world best compani do?
Stole every penny from his costumer?
No theft occurred. You agreed to pay $4.99. Apple collected combined sales taxes of 8.82%, which they turned over to your beloved government, presumably to educate you in the ways of such things. Apparently it's not enough.

Firefox behaves REALLY badly at random times and I'm worried about it?

So here's what happens. This happens at random times, unexpectedly. I click on a new link, any link, and suddenly, Firefox blares up, automatically turns to private browsing, and goes to a bunch of random websites.
Then, it lands on ''www.xnxx.com'',(<sub>'''edit''', un-linked -J99</sub> ) which I have identified to be a pornography website. After that, it suddenly picks on a random porn video and crashes before the video plays.
This really worries me, because just before this first happened, I had done a quick scan with both Microsoft Security Essentials and Malwarebytes Anti-Malware Pro, and there was absolutely NO problem.
Not only that, I had gone only to trusted websites.
I'm a high school sophomore, so this could turn out REALLY badly for me if someone sees this happening and thinks that I'm TRYING to watch that stuff.
I have already sent a crash report to Firefox and included the website that I crashed in, which is the porn website. I haven't sent any other details, though.
Could I be getting hacked? I don't think so, because this only happens with Firefox; Chrome, Opera, Maxthon, and IE don't have this problem.
I'm running Firefox 15.0.1 in Windows 7 x64 (why the crash report said Windows NT x86, I have no idea).
PLEASE help me fix this!

On looking at your System Details aside I note that you include a Crash ID.
That particular crash is probably related to use of Norton software. You may find that you can use the Norton security software without crashes if you disable the '''Norton Security Safe '''feature (Please confirm - or otherwise - that you are using that ). Note I am not suggesting you turn of the security software, just the utility/toolbar.
For forum cross referencing purposes
* Report for your CrashID [https://crash-stats.mozilla.com/report/index/6658b458-9955-4c98-8054-118f12121007 6658b458-9955-4c98-8054-118f12121007]
** Crash Signature:'' coffplgn.dll@0x3b4e2''
** Related Bugs ? (none specifically listed). <br /> Apparently this one may be related'' Bug 783369 - Norton Confidential 2012 crashes (couictlr.dll, coffplgn.dll) ''

Video quality in scope is really bad and dark

When I send my sequence from Final Cut Pro to Color, why does the video in the scope area come out so bad where I can barely see anything? Basically the video is nothing like the quality in final cut pro and the picture is very very dark.
When I see the tutorials online of the videos being sent to color from final cut, the quality is exactly the same and they don't do any adjustment.
Can someone please help me fix this? I work with AVCHD. Thanks!

Thanks George.
Now the quality is not "really" bad anymore, it is bad. ;-)
The quality got better, but still there is a difference between drawing shapes and cell borders. And the difference is causing problems with customers, who are demanding professional quality.
Here is a .jpg of the original Excel table. The drawing shape is the outer one, the cell borders are the lines beneath the data. Both line types are very delicat. This is how it should be.
And this is how it looks after a pdf-print with setting "high quality print" (2400 dpi).
The outer drawing shape is ok. The thin horizontal lines are twice as thick than before.
I know, it is about details. But those details make the difference between a professional and an amateur performance.
Do you have another idea, how to improve the pdf quality?
Thanks for your help so far, I appreciate it.
Roman

Why cant i update my pymt info?? is my only option really to wait around 4-5 days for a phone call while I am unable to make necessary purchases???

Why can't I update my pymt info?? Is my only option really to wait around 4-5 days, while I am unable to make necessary purchases???

Without details about the problem, there's not much we can suggest other than to contact iTunes Store Support. The iTunes Store has no phone support, so I don't know what call you think you'd be waiting for. Go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
Regards.

Why do the photos in my first InDesign project look really bad?

Why do the photos in my first InDesign project look really bad? Noticed as I "placed" them, some PDFs or JPEGs (not photos, but PDFs converted to JPEG) looked pretty distorted. Went ahead with the 60+ page project, converted to PDF, sent to client. He converted to a flipbook to proof and really didn't like the photos. Here's the irony. Upgraded to InDesign for this client. Was using Publisher as a standby until I could afford InDesign. Signed up with the Creative Cloud because job was overwhelming Publisher.
I started the job without a whole lot of knowledge (or patience for the tutorials) and figured I just wing it (and get InDesign for Dummies). Am thinking somethingw as screwed up in the initial setting up of the job. So how do I figure out if this is the issue and can I fix it without redoing all 60+ pages. If anybody has an answer, please let me know.

helpmemama wrote:
Why do the photos in my first InDesign project look really bad? Noticed as I "placed" them, some PDFs or JPEGs (not photos, but PDFs converted to JPEG) looked pretty distorted. Went ahead with the 60+ page project, converted to PDF, sent to client. He converted to a flipbook to proof and really didn't like the photos. Here's the irony. Upgraded to InDesign for this client. Was using Publisher as a standby until I could afford InDesign. Signed up with the Creative Cloud because job was overwhelming Publisher.
I started the job without a whole lot of knowledge (or patience for the tutorials) and figured I just wing it (and get InDesign for Dummies). Am thinking somethingw as screwed up in the initial setting up of the job. So how do I figure out if this is the issue and can I fix it without redoing all 60+ pages. If anybody has an answer, please let me know.
Ok, first image on your indesign page or any other program for that matter are still images, they are no longer pdf's, jpg's, psd's, etc. Once they load into a program, the file format is no longer relevant until you save again. Onl;y on your drive is the format relavent.
Second, if you can help it, never use jpg's until you are completely done and will be sharing a jpg. Jpg's are a lossy format are are not the best for preserving quality on your drive. Each time you open a jpg, and save a jpg more data is lost, as that is how that format compresses the data, by throwing it way for ever.
Third, the problem may not even be with you, it could happen when that person created a flipbook. That is an unknown varible, one which could make you look bad when it had nothing to do with you.
Fourth, Pay attention to the pixel dimentions of your images, the higher those values are the better the quality. Scaling can and probably will reduce that quality. If you can, it is better to hide parts of the image by cropping with a frame than it is to scale the image. you can scale, but pay attention to it.
I will stop there for now, as some of what I wrote is based on assumtions. That normally does not work out too well.

Why would apple not automatically show the side bar in iTunes. Wasted 20 min trying to find out why my ipod was not showing up. Really really bad idea, Apple.

Why does the side bar not automatically show up when you first download apple iTunes? Really really bad design. It took 20 min to fine the setting that enable the side bar. ***? I could not access my iPod for 20 freakin min! Just show the **** side bar always! Maybe apple is too big and is starting to lose common sense.

Because Apple update iTunes to do it that way. Apple has not said why.
Tell Apple:
Apple - iTunes - Feedback

Really bad service around Edge offer and why I am likely leaving

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