Recalled items reported incorrectly to collection agency

Question

Hi there,
               We recently upgraded our system to ECC 6.0 in the month of February 2010. We have a problem with recalled items.
Issue description: Open items are submitted (Transaction: FP03M)to collection agency 'X' by the dunning activity when they reach a certain dunning level. After a 60 day period, the uncollected items (at colleciton agency) are recalled back (Transaction FPCI) to the organization from the collection agency 'X'. The recalled items are written-off 5 days later (Transaction FP04M). This write-off process creates a) Statistical Write-off and b) Write-Off receivable items. The Statistical Write-off items are submitted to a different collection agency 'Y' (Transaction FP03M). Later, the business users reverse these items (Statistical write-off and write-off receivables items) to make corrections/adjustments on them. When the users reverse these items the updates ( reversals, resets, payments etc.) on these items should be sent to collection agency 'Y' and not to collection agency 'X' because they have been recalled from this agency. But the updates are being sent to both the collection agencies (X and Y). With the updates sent to collection agency 'X' after recall, there is mis-matching balances between our organization and collection agency 'X'.
Has anyone come across this problem? Anyone there to help me out? Any clues/suggestions are welcome and appreciated.
Regards,
Praveen

Answer 1

Hi Amlan,
               I tried this too. The variants are same in both the systems. Unfortunately, Production seems not to work right.
I have a explanation of this issue in a different view which might help understand it better.
The order of submission status is different in Production system compared to same scenario in Development.
Order of submission status for open items:
Production: 
01-  Receivable released for submission
02 - Receivable submitted
09 - Receivable Recalled
06 - Receivable Written-0ff
05 - Receivable Reversed (here, after write-off on recalled items, Statistical write-off and Receivable write-off items are reversed)
02 - Receivable submitted
Above order of submission status for an item seems unachievable in development.
Development/QA:
01-  Receivable released for submission
02 - Receivable submitted
09 - Receivable Recalled
06 - Receivable Written-0ff
09 - Receivable Recalled (System assumes this status after the item(write-off receivable) is reversed)
05 - Receivable Reversed
If you notice the order of submission status above, in Production status is ending with 02 for an item. System is assuming 02 status as receivable submitted to first collection agency 'X'. And hence when the item is reversed, the updates are sent to first collection agency too.
Thanks,
Praveen