Received gift did not load

I was sent a iTunes gift in an emailfrom iTunes which was gifted to me from a friend.
I opened the email and clicked on theredeem button and my iTunes opened up and requested my iTunes password.  Ientered my password however the album did not load into my iTunes program on myMacBook Pro.  When I go to try it again I get a message indicating 'thecode has already been used'
Need some help on how to redeem maygift.  The friend who sent me the gift has sent me her order number ifthat can help. I have confirmed that I have the latest iTunes update.
....james...

I ran CPUID Hardware monitor and CPU-Z last time it was running normally and both showed all OK.
I've just run them and they're only showing half the info eg mobo info not shownm graphics card info not shown.
Is this just the driver or is it a symptom of the driver not loading?
nick

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