Records Library Versioning not working

We have a records center with multiple record libraries.
The organizer rules are working correctly, and sending the documents to the correct record library.
What we can't seem to fix is the versioning.  We are getting the underscore and random characters @ the end of the document name even though we have:
Versioning settings for the library to "Create Major Versions"
Content Organizer Settings are set to "Use SharePoint Versioning" in the "Duplicate Submissions" area
Please advise...as we'd like to view history via the "View History" context menu fly-out, and not have multiple rows for the same document upload.
Thank you!

Hi,
Did the three files (test_uiux990.docx, test_iu883xs.docx, test_90xoytt.docx) have different Document ID?
You can modify the view to enable the Document ID to check whether they have the same document ID.
What’s more, you can also check the event log and ULS log to see if anything unexpected occurred.
Maybe the site had been corrupted. To narrow down the issue, you can use other record site to check whether it works.
To check event log, click the Start button and type “Event Viewer” in the Search box.
For SharePoint 2010, by default, ULS log is at
C:\Program Files\Common Files\Microsoft Shared\Web Server Extensions\14\LOGS
Thanks & Regards,
Jason
Jason Guo
TechNet Community Support

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    SYS auditing is disabled
    ksdpec: called for event 13740 prior to event group initialization
    Starting up ORACLE RDBMS Version: 10.2.0.1.0.
    System parameters with non-default values:
    sessions = 49
    sga_target = 285212672
    control_files = C:\ORACLE\XEPROD\ORADATA\XE\CONTROL.DBF
    compatible = 10.2.0.1.0
    db_recovery_file_dest = C:\oracle\xeprod\app\oracle\flash_recovery_area
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    undo_management = AUTO
    undo_tablespace = UNDO
    remote_login_passwordfile= EXCLUSIVE
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    SMON started with pid=8, OS id=932
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