Fax not sent.  Modem hangs up before transmission

I have been searching the forums and not found an answer to my problem
I have tried fax software from several different companies . All have had the exact same problem. I suspect the problem may lie in the modem itself
Every time I try to send a fax. I hear dial tone. I hear and see the unit on the receiving end pick up. I hear the recognition tones, and then my modem hangs up.
Which software I use or how I try to send the fax seems to make no difference.
I am connected to the internet vie Ethernet with a DSL modem on the same phone line
Please help

Hi DasColeman!
You cannot be connected to the Internet, while you are sending a FAX.
You must use a Dial-Up connection, to FAX.
Not all DSL Cable Modems can be configured to send a FAX using the Panther 10.3.x FAX function.
Review this KB Article Can I fax with my cable, ADSL, DSL, or ISDN modem using Mac OS X 10.3?.
I have DSL as well, and when I want to send or receive a FAX, I disconnect the Ethernet cable from the Mac Ethernet port, plug a wire from the wall jack to the Internal Modem port on the Mac.
I have a two port Splitter/Filter plugged into the wall jack.
The Cable/DSL Modem wire, is always plugged into one of the ports on that splitter.
When I want to use the FAX function, I plug the telephone wire into the other port, but I do not unplug the Cable /DSL Modem.
The Splitter/Filter may not be a necessity. If you don't have one, just unplug the Cable Modem wire from the wall jack, and plug in the telephone wire.
I then set the Network System Preferences, back to the Internel Modem, deselect the Built-in Ethernet, selecting Internal Modem, and dragging it to the top of the window.
This of course will disconnect the Mac from the DSL connection, and you can then use the Internal Modem to send or receive a FAX.
Also review this Topic Faxing, for additional tips.
Additionally, when you enter the recipient FAX number, use this format 1-area code-xxx-xxxx.
ali b

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