Refresh All option returns all zeros

Hi,
I am using MS office 2003 and Smart view 9.3.1.4. When I use refresh all options, it rerurns zeros in all sheets.
Has anybody ever faced similar kind of issue? Can you please let me know the possible ressolution?
Thanks in advance.

One possibility is that connection is timing out between server and client. Update the values on on the client machine(test machine) and see whether this resolves the scenario:
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings
ReceiveTimeout 900000
KeepAliveTimeout 900000
ServerInfoTimeout 900000
http://support.microsoft.com/kb/181050
http://support.microsoft.com/kb/813827

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